Capital One Auto Finance

  www.capitalone.com
  www.capitalone.com

Capital One Auto Finance Reviews

Updated November 12, 2014
Updated November 12, 2014
79 Reviews
3.2
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
50 Ratings

Review Highlights

Pros
  • Work environment is low stress with a great work-life balance (in 7 reviews)

  • Good benefits, 401k, average healthcare benefits (in 6 reviews)


Cons
  • There is no work life balance except in papers (in 3 reviews)

  • Senior management doesn't vaue the hard working peole at all (in 4 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    area sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER in Dallas, TX
    Former Employee - AREA SALES MANAGER in Dallas, TX

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    Comprehensive Training which provides thorough knowledge of value proposition

    Cons

    Powerless to negotiate or change unique situations

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Get hired in the position you WANT because upward mobility is not what they promise...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    The benefits (health insurance, 401K, fitness center, on site cafeterias, fitness center, medical office...etc) are great with this company. There are a lot of surveys and opportunites to give your opinion on the culture and management.

    Cons

    There are very limited opportunities for mvoing between departments and roles. From my experience the company would rather offer an open position to an external hire with No experience or training in the role versus take an average performer in another role within the company whom they have already invested in training and orienting to the culture. There is very little mobility in this company outside of the top 5% in the prodution based roles.

    Advice to ManagementAdvice

    Consider having a review/development process where associates can be fit to roles that they would be more beneifcial for the company rather than keep someone in a role they are not necessarily suited for but overall are a good valuable employee for the company. When employees feel like they are trapped in a role they will not be able to get out of because they are not a top 5% performer in the department it makes them feel unappreciated, unvalued and causes them to leave the company for other work. that's not what they want to do necessarily, but they're left no choice.

    Recommends
    Approves of CEO
  3.  

    It all depends...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than 3 years)

    Pros

    The pay, if negotiated appropriately, is great! I adored the people that I worked with, even my direct managers(although were switched multiple times through the years). Loved the accrued PTO. Loved the engagement days that were for all the employees. Depending on your manager, you were often given opportunities to prove yourself if you wanted to take on more responsibility. There are leadership programs that are offered if you want to consider management. Peer coaching and observing is often encouraged.

    Cons

    Just like any other corporate job, its all politics and "Who you know". Well qualified individuals would get looked over for opportunities that were given to a friend/favorite of the one in charge. You are overworked to the point where SEVERAL individuals(including upper management) would go on leave or just depart the company. There are so many hands in the pot of taking charge that it becomes so disorganized & miscommunication is frequent. One individual is expected to wear the hats of 10 associates all because no one wants to hire additional people.

    Advice to ManagementAdvice

    All in all, the company has the right idea of trying to work out kinks of the employees. I would highly suggest making sure that your existing highly valuable employees, no matter where they are on the chain, should be heard instead of waiting for them to leave and replacing them with lackluster candidates.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    typical customer servie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Agent in Tulsa, OK
    Former Employee - Senior Customer Service Agent in Tulsa, OK

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    benefits, training and pay was good

    Cons

    not a lot of room for advancement, last minute changes to policy with out notice

    Advice to ManagementAdvice

    Treat your employees how you want to be treated and when you do have to walk an agent out don't walk them out at one of the busiest times.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Auto Finance was a very educational experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Auto Finance full-time (more than an year)

    Pros

    not many, except for steady work

    Cons

    it is very racist in the georgia branch

    Advice to ManagementAdvice

    get some diversity

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Experience with Capital One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One Auto Finance

    Pros

    Great work life balance here

    Cons

    Not enough pay for the amount of work.

    Recommends
    Approves of CEO
  8.  

    New Hire still in training, horrible pay

    • Comp & Benefits
    • Culture & Values
    Current Employee - Collections in Tulsa, OK
    Current Employee - Collections in Tulsa, OK

    I have been working at Capital One Auto Finance as a contractor (less than an year)

    Pros

    not much to say so far

    Cons

    Horrible training program so far

    Recommends
    No opinion of CEO
  9.  

    good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Auto Finance

    Pros

    I stayed due to good benefits

    Cons

    Not a lot of advancement unless you hang out with managers outside of work

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work, not to get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than 3 years)

    Pros

    - Entrepreneurial spirit
    - Great access to senior leadership
    - Company philosophy is to be the best not the biggest
    - Spends more money on employees than most other companies

    Cons

    - You can get paid more somewhere else
    - Can be to analytical at times
    - Can be really cheap in certain areas

    Advice to ManagementAdvice

    Spend more on HR, training and IT

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A good place for fresh graduates who have lots of energey to overtime work and demo their capability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Analyst in Plano, TX
    Former Employee - Senior Analyst in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    Good benefit package. Could learn lots of stuff if u are in early career stage

    Cons

    Workload could be demanding. Lots of politics.

    Advice to ManagementAdvice

    n/a

    No opinion of CEO

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