Capital One Reviews

Updated August 17, 2014
Updated August 17, 2014
1,468 Reviews

3.4
1,468 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
734 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 216 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 63 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 55 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 59 reviews)

More Highlights

186 Employee Reviews Back to all reviews

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  1.  

    Only okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Tampa, FL
    Former Employee - Customer Service Specialist in Tampa, FL

    I worked at Capital One part-time for less than a year

    Pros

    Health, 401k, dental, vision, vacation and days off per year.

    Cons

    Pay could have been better, rigid culture

    Advice to ManagementAdvice

    Don't sugar coat how great the company is to work for. Be more transparent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Culture needs a refresh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time for more than 3 years

    Pros

    The company is big on movement within Capital One. There are many opportunities to change departments or expand skills in a different area of the company.

    Cons

    They talk a lot about work/life balance but have shut down work from home programs for many departments. Company vision is myopic, believing that Richmond is the center of the universe and the other locations don't matter.
    Meetings, meetings, then more meetings to discuss the meetings previously held.

    Advice to ManagementAdvice

    Capital One is a large corporation with multiple locations. It's time to begin acting that way, thinking beyond the VA state lines. Learn to work across territories more efficiently. Respect your "worker bees", as they are the ones who carry the heavy load.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    The Company is okay...not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Laurel, MD
    Current Employee - Customer Service Representative in Laurel, MD

    I have been working at Capital One full-time for more than a year

    Pros

    Pay/Bonus Promotion
    Benefits Career Growth
    Open door policy

    Cons

    The management is horrible. All the managers care about are there numbers. As soon as you bring there numbers down they will try and find a way to get you fired. There compliance and signed in for a call center is ridiculous. Oh and I hope you never get sick because they do not accept doctors note. The managers fraternize with bankers and gossip...the list goes on. This company's turn around rate is the worst i have ever seen for a company.

    Advice to ManagementAdvice

    Start caring about your employees just as much as you care about your customers. Realize that employees are going to get sick, the fact that you don't allow doctors notes is beyond ridiculous. The compliance and signed in is crazy for someone that works a 11 hour shift.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Great Company, Extremely poor People management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - IT Manager  in  Wilmington, DE
    Current Employee - IT Manager in Wilmington, DE

    I have been working at Capital One full-time for more than a year

    Pros

    The IT Platform is great, leadership does go after most of the right things with regard to software, hardware, procedures. Work-life balance is also okay. While compensation is not as great as other companies I have been at or know of, perks such as low cost Fitness Center in basement, free parking, ability to work from home, cell phone and data plan for certain managers all combine to make a nice package.

    Cons

    People management is where Capital One loses in a big way. Quite a few managers that I worked with do not know how to coach, provide feedback and help grow and retain resources. There is also a lack of "common culture" across managers and directors. For example, completely different messages are given by different managers/VPs/Directors about dress code or if a child can be brought in if school / day care is closed unexpectedly, Agile processes. Capital One is big on BSAs for every Agile Team and this causes significant confusion: Who owns creation of Stories, Acceptance Criteria - the BSA or team members or Product Owner.

    Advice to ManagementAdvice

    Focus on people management across all levels, revisit the role of BSA in each Agile team to ensure clarity of roles and responsibilities across the Agile team, managers/directors/VPs to be fully on the same page regarding "culture", work-life balance soft rules etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Changing Banking For Good? I think not!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Coordinator  in  Glen Allen, VA
    Former Employee - Technical Support Coordinator in Glen Allen, VA

    I worked at Capital One full-time for more than a year

    Pros

    Decent starting base pay and good bonus/incentive structure. Good Aetna benefits. Direct management seems to be caring but never seems to have opportunities to help as much as they would like.

    Cons

    Training doesn't adequately equip phone reps for things they will actually encounter on a daily basis. There are a lot of questions the training staff cannot answer. Team/unit managers are rarely able to give actual tips and guidance. The bank itself seems to do more harm than good regarding essential aspects for its customers (i.e. giving customers beneficial and accurate information at the branch level). The website and mobile app have constant issues but there seems to be no qualified employees in place to make timely fixes. Certain departments are expected to go above and beyond and do the job of other departments quite frequently, without compensation. The company takes more stock in "metrics" and telephone software numbers than the actual performance and contributions of the employee.

    Advice to ManagementAdvice

    Have people in training that have been in call center environments recently and know recent trends and call types. Give managers more time to actually lead their team and provide one on one development. If you know a certain department is going to handle too many calls to meet service levels every month, get more bodies. Have fixes and time frames in place for website issues. Look at the value of the employee, not the computerized stats.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    No advancement potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time for more than a year

    Pros

    Nice sites, nice work out facility, nice cafeterias. For the most part, co-workers are all pretty decent too. Rich Fairbanks seems like an honest,, decent person, but he needs to have more sympathy for what people are going through with the Company he loves so much.

    Cons

    The ever changing Managers you will have and shift bids. You cannot have a normal work/life balance at this Company. If you have kids, do not work here. Also, very cliquey! This is due to the number of young Managers this Company promotes. They must do this for monetary reasons. Too many young kids running Capital One which makes it very High School-ish. If you're not in a clique, you're not a "favorite." Also the micro-managing is a joke and will drive you insane.

    Advice to ManagementAdvice

    Stop hiring kids to run your Company and it won't be ran like a school. Capital One has hard working, dedicated people but take notice: IT IS A REVOLVING DOOR for a reason. Adults cannot stand to be treated like children. Also, don't preach work/life balance because there is none, unless you're a favorite that is.

    Neutral Outlook
    Approves of CEO
  8.  

    Good in theory, Poor execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One full-time for more than a year

    Pros

    Company has good values. If located in Richmond, VA then you are good.

    Cons

    If located outside of Richmond, VA, then you are treated very poorly. They speak about really taking care of employees but they don't practice it. The performance review process is a more a popularity contest than an actual evaluation of skills and results. There is no clear path for people looking to get promoted. People are constantly moving around so there isn't any stability... they know a little about a lot of things.

    Advice to ManagementAdvice

    Take a closer look at leadership. Some Managers don't seem to have proper credentials or true HR experience. Richmond based Managers don't seem capable of accepting negative feedback, having difficult conversations or taking action for poor performance for directs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Competitive work culture and controlling cliques bad for software developers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Tysons Corner, VA
    Former Employee - Software Developer in Tysons Corner, VA

    I worked at Capital One full-time for more than a year

    Pros

    Competitive salary, decent benefits

    Cons

    The company rewards competition amongst peers which create a hostile and vicious work culture. In fields where collaboration is crucial for success, such as in software development, the competitive process inhibits creativity, risk-taking, and fails to build support and trust amongst teammates. Cliques of managers work together to give less than average ratings to those outside their circles. The bar is set high to get in the door then they grade on a curve once you get in. If everyone was very good to begin with then who is graded low on the curve? Those outside the cliques or those who failed to make side deals with key people.

    Advice to ManagementAdvice

    Get rid of your cross calibration review process. Be nice to people.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Changing banking for bad

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Its a job with insurance

    Cons

    No work life balance, you are just a warm body

    Advice to ManagementAdvice

    Get a clue and care more

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    No direction & poor management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker  in  Brooklyn, NY
    Former Employee - Relationship Banker in Brooklyn, NY

    I worked at Capital One full-time for more than a year

    Pros

    This is an ok job if you want a check and benefits. You're more likely to get more compensation at Bank of America or Chase. Where most customers were closing their accounts and leaving to.

    1)The benefits are pretty good. Health care is good, the CEO honestly likes his company and its obvious. They want employees to be involved in the community.
    2)Coworkers can make or break your experience (like most jobs). However, coworkers are usually amazing. I'll admit that.
    3)Company has simple yet positive values which do not come across as phoney.
    4)Bonus structure, you get paid your bonus every month.
    5)If you could somehow make it out of retail banking, this is a pretty good company to work for.

    Cons

    1)District managers treat those below them like crap.
    2)No one ever has an answer to any problem and makes employees look silly in front of customers. Simple tasks require you to call a hotline, where they place you on hold and customer gets frustrated.
    3)Technology is the worst I've seen in the industry, makes for a frustrating experience for workers and customers alike.
    4)Managers can be rude to employees and customers.
    5)Inferior products and rude service reps.
    6)Tons of paperwork for simple/mundane tasks which frustrates workers and employees alike.
    7)Very high turnover due to poor hours, high levels of stress and low pay.
    8)Company has a lot of rude workers as customer service reps. Made me uneasy to recommend company products because the customer service reps seemed to encourage and or dare customers to close their accounts.

    Advice to ManagementAdvice

    Treat your employees like they are human! Stop changing bonus structure and pay people more. It's no wonder the company comes across as low value. Most customers do not use this bank as their primary bank for that reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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