Capital One

www.capitalone.com
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Capital One Reviews

Updated March 1, 2015
Updated March 1, 2015
220 Reviews
2.0
220 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
220 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

220 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    No concept of work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller II in Houston, TX
    Former Employee - Teller II in Houston, TX

    I worked at Capital One full-time (more than a year)

    Pros

    The potential to learn customer service, & cash handling skills. Interactive environment.

    Cons

    Management would rather hire externally than promote internally. You get stuck in your current position, with minimal raises here and there

    Advice to ManagementAdvice

    Cross train tellers for bankers positions, especially since you expect tellers to "sell" accounts to non-account holders

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Don't let the back-office employees with the plush jobs fool you about what working Capital One is really like...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker I, Then Mortgage Loan Officer in Metairie, LA
    Former Employee - Relationship Banker I, Then Mortgage Loan Officer in Metairie, LA

    I worked at Capital One full-time (more than a year)

    Pros

    Benefits are solid. I was a little disappointed when I left and lost my contributions, due to a vesting schedule that was NOT well communicated. Auto enroll me into the 401(k) without my consent, but not let me know how long until it's vested? Pretty lame

    I took advantage of the tuition reimbursement and wasn't disappointed.

    Pay and bonus potential were good, but depending on your branch location, traffic, demographic, you'd either be doubling your salary with incentives or making your base salary ONLY, no matter how hard you worked.

    Cons

    Incentive program changed rapidly - sometimes 2-3 times a year, based on the direction of the company and how they felt if too many bankers did "too well." It's their game - they make and change the rules whenever they want.

    Being a branch employee is like prison - while there may be work-life balance, there's no leaving outside of branch hours for life/family/adult responsibilities.

    I moved onto a Loan Officer role after they began to remove the Assistant Branch Manager and Sales and Service Coach positions that I was promised and working so hard towards.

    As I moved to mortgage origination, Capital One destroyed the majority of my book of business.
    1) deceptive advertising - how much money did they spend on a No Closing Fee loan that almost NO ONE met the underwriting criteria, leaving inquirers upset and disappointed?
    2) ridiculous lack of communication and flow through the mortgage department. There's a reason they abandoned mortgages all-together for quite some time. People often left the process and moved onto other institutions.
    3) forcing people into products they didn't want. No one wants your high interest rate, low closing cost fee "first lien" home equity loan.

    And many other issues.

    I finally went back to school and left banking for much more lucrative pursuits. You should all consider the same.

    Advice to ManagementAdvice

    Get real. Be honest with yourself and your products, which weren't/aren't as competitive as you think. At best, you're always one step behind Chase.

    And let's face it - the geography is a joke. New York, then Virginia area, then nothing until Louisiana and Texas?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Branch Manager II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager II in Bohemia, NY
    Former Employee - Branch Manager II in Bohemia, NY

    I worked at Capital One full-time (more than a year)

    Pros

    Great starting salary and good affordable benefits. Great credit card company! Great CRA program, really works with the local community.

    Cons

    Poor retail bank policies and systems. Back office support is near nothing. No job security for nonexempt employees. Hourly employees are given multiple chances and warnings. Branch management team it's instant final warning.

    Advice to ManagementAdvice

    Need to set clear and understanding policies. Must update systems quickly and stop with the baby steps in to retail banking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Terrible work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Good benefits but it was useless because it was hard to use.

    Cons

    Things that were considered employee perks or benefits were frowned upon such as vacation. They have tenured managers a lot of time but they didn't provide the adequate amount of staff to use it. Everything felt like it was about sales and not how to really make the customer happy.

    Advice to ManagementAdvice

    Every interaction may not end in a sale. Focus on employee satisfaction within the branch network. Happy customers equal more sales, not vice versa.

    Doesn't Recommend
  6. 2 people found this helpful  

    Unorganized Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Good benefits. Able to take time off as needed for sick kids, dr. appts., etc.

    Cons

    Constantly undergoing re-organization. Lately, lots of 'budget cuts' as well, mainly laying off more senior workers to make room for 20-somethings. Cuts costs and raises the stock price. But very bad for morale.

    Doesn't Recommend
    Approves of CEO
  7.  

    Unit Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager in Wilmington, DE
    Former Employee - Unit Manager in Wilmington, DE

    I worked at Capital One

    Pros

    Pay was good but resources were misallocated

    Cons

    People Managers were primarily utilized as data analyst and being scored against the teams performance

    Advice to ManagementAdvice

    Live Orange

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Richmond, VA
    Current Employee - Customer Service Representative in Richmond, VA

    I have been working at Capital One

    Pros

    Ok Pay, Great Incentives, Great Benefits

    Cons

    Stressful Job, Always Changing, Work at home is the worst

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It was job stability

    Former Employee - Customer Service Coordinator in Irving, TX
    Former Employee - Customer Service Coordinator in Irving, TX

    I worked at Capital One full-time (more than 5 years)

    Pros

    Benefits and time off were great

    Cons

    No room for advancement unless you know someone.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Happy to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Associate in Chicago, IL
    Current Employee - Principal Associate in Chicago, IL

    I have been working at Capital One

    Pros

    Great benefits
    Good brand
    Fast paced environment

    Cons

    Bad calibration. People with wrong behavior get promoted
    Too much change with no proper planning
    Bad behavior is celebrated. You may not be appreciated for good work for any goof up will be used against u. Don't end up in legacy hsbc departments which has bad management and people with huge egos. Don't expect capital one culture there. HR is non existent and I seriously don't understand why they are paid.

    Advice to ManagementAdvice

    Remove non-performing middle managers. You need strategic thinkers here not the ones engaging in politics n red tape. I m leaving because of the culture and see a serious deviation from Rich Fairbanks vision

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    I promise the calibration will screw you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in Chicago, IL
    Current Employee - Senior Product Manager in Chicago, IL

    I have been working at Capital One full-time (more than 5 years)

    Pros

    AMAZING benefits
    AMAZING work life balance
    AMAZINGLY GREAT education and learning opportunities

    Cons

    1 You can perform like superman but unless you work at HQ in Virginia you will get shafted on your bonus and performance.

    2 The HSBC acquisition has made many leave

    3 tooooo many reorgs

    Advice to ManagementAdvice

    1. For god sake change your calibration process . I'm leaving the firm despite being a top performer

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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