Capital One Reviews

Updated March 27, 2015
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2.0
226 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
966 Ratings

226 Employee Reviews

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  1. Not as attractive as it's sold to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in New York, NY
    Former Employee - Senior Director in New York, NY

    I worked at Capital One full-time (more than 5 years)

    Pros

    Strong organizational culture, which can be great, but not so great too
    Strong belief in corporate values
    Tries to be the bank that does what's right for it's customers
    Great organization for low level and mid-level professionals

    Cons

    Lack of job opportunities, growth and promotions
    Performance Management process is horrible and very biased
    non-competitive pay
    Insular organization full of home-grown talent. Org does not do well when top external talent is brought in
    Lacks creativity. Feels it's cutting edge, but is really behind large, global banks in terms of creativity, design and ideation.

    Advice to ManagementAdvice

    Look hard at your HR function. Led by long-time inside talent whose leadership team is all home grown. Lacks external talent and expertise, which makes it think very insularly, narrowly, and is very territorial and cliquey. Without great, world-class HR senior talent from the outside to challenge thinking, organization will not move forward and continue repeating same mistakes made over the years.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful

    Master Software Engineer (Manager)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Software Engineer/Manager in Richmond, VA
    Current Employee - Master Software Engineer/Manager in Richmond, VA

    I have been working at Capital One full-time (more than a year)

    Pros

    decent salary, 7.5% 401k match, perks not that bad when compared with other traditional organizations like capital one.

    Cons

    capital one preaches one and practices one. you will be able to see this across all layers of management. every year when i speak to my directors they speak about promotion opportunities and expect you to make a difference in the organization etc., etc., and finally award promotion to non technical talents because there is no growth path for technical people who wants to stay technical. as you see upwards of the management hierarchy, all of them are from non technical background and hence they don't really like technical talents except for getting work done through them.

    only 1/10 will be technical talent and there will be a huge crowd of people who you will deal with everyday and get frustrated. you might start feeling very dumb over a period of time because the environment is not fostering enough.

    Advice to ManagementAdvice

    anyways the leadership is a piece of crap, so nothing much to advice...if i believe right, it is this incapable leadership which is the root cause for all the issues out there.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. Hard to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Capital one outs you in a great position for your next job, lots of internal education opportunities and pay for external education

    Cons

    Hard to grow through the ranks. Once you're hired into a role, expect to stay there and move horizontally

    Advice to ManagementAdvice

    Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful

    "Work/Life Balance"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Coordinator in Glen Allen, VA
    Former Employee - Principal Coordinator in Glen Allen, VA

    I worked at Capital One

    Pros

    Their benefits are competitive. If you're fortunate, you will have a manager who acts as an advocate for you and provides additional resources when needed.

    Cons

    It is very difficult to get things done due to the structure of the company. Every line of business is partitioned off from the other and it's like pulling teeth to get complete answers to your questions and resolve problems.

    Even though overtime isn't required, they make sure you do it by assigning more work than can be done in 40. You can work 10+ OT a week on average, and you will still be reprimanded by taking unexpected time off if you're sick. There are no "sick days", only "unscheduled time off", and you are only allowed 32 hours of that a year. If you are struck with the flu, experience car problems, kids have a snow day, etc., that can add up fast.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful

    Great experience until people with out knowledge become managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coordinator
    Former Employee - Customer Service Coordinator

    I worked at Capital One

    Pros

    Great co workers, nice environment

    Cons

    Management can be improved.. Favoritism

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    No concept of work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller II in Houston, TX
    Former Employee - Teller II in Houston, TX

    I worked at Capital One full-time (more than a year)

    Pros

    The potential to learn customer service, & cash handling skills. Interactive environment.

    Cons

    Management would rather hire externally than promote internally. You get stuck in your current position, with minimal raises here and there

    Advice to ManagementAdvice

    Cross train tellers for bankers positions, especially since you expect tellers to "sell" accounts to non-account holders

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Don't let the back-office employees with the plush jobs fool you about what working Capital One is really like...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker I, Then Mortgage Loan Officer in Metairie, LA
    Former Employee - Relationship Banker I, Then Mortgage Loan Officer in Metairie, LA

    I worked at Capital One full-time (more than a year)

    Pros

    Benefits are solid. I was a little disappointed when I left and lost my contributions, due to a vesting schedule that was NOT well communicated. Auto enroll me into the 401(k) without my consent, but not let me know how long until it's vested? Pretty lame

    I took advantage of the tuition reimbursement and wasn't disappointed.

    Pay and bonus potential were good, but depending on your branch location, traffic, demographic, you'd either be doubling your salary with incentives or making your base salary ONLY, no matter how hard you worked.

    Cons

    Incentive program changed rapidly - sometimes 2-3 times a year, based on the direction of the company and how they felt if too many bankers did "too well." It's their game - they make and change the rules whenever they want.

    Being a branch employee is like prison - while there may be work-life balance, there's no leaving outside of branch hours for life/family/adult responsibilities.

    I moved onto a Loan Officer role after they began to remove the Assistant Branch Manager and Sales and Service Coach positions that I was promised and working so hard towards.

    As I moved to mortgage origination, Capital One destroyed the majority of my book of business.
    1) deceptive advertising - how much money did they spend on a No Closing Fee loan that almost NO ONE met the underwriting criteria, leaving inquirers upset and disappointed?
    2) ridiculous lack of communication and flow through the mortgage department. There's a reason they abandoned mortgages all-together for quite some time. People often left the process and moved onto other institutions.
    3) forcing people into products they didn't want. No one wants your high interest rate, low closing cost fee "first lien" home equity loan.

    And many other issues.

    I finally went back to school and left banking for much more lucrative pursuits. You should all consider the same.

    Advice to ManagementAdvice

    Get real. Be honest with yourself and your products, which weren't/aren't as competitive as you think. At best, you're always one step behind Chase.

    And let's face it - the geography is a joke. New York, then Virginia area, then nothing until Louisiana and Texas?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Branch Manager II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager II in Bohemia, NY
    Former Employee - Branch Manager II in Bohemia, NY

    I worked at Capital One full-time (more than a year)

    Pros

    Great starting salary and good affordable benefits. Great credit card company! Great CRA program, really works with the local community.

    Cons

    Poor retail bank policies and systems. Back office support is near nothing. No job security for nonexempt employees. Hourly employees are given multiple chances and warnings. Branch management team it's instant final warning.

    Advice to ManagementAdvice

    Need to set clear and understanding policies. Must update systems quickly and stop with the baby steps in to retail banking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. Terrible work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Good benefits but it was useless because it was hard to use.

    Cons

    Things that were considered employee perks or benefits were frowned upon such as vacation. They have tenured managers a lot of time but they didn't provide the adequate amount of staff to use it. Everything felt like it was about sales and not how to really make the customer happy.

    Advice to ManagementAdvice

    Every interaction may not end in a sale. Focus on employee satisfaction within the branch network. Happy customers equal more sales, not vice versa.

    Doesn't Recommend
  11. 2 people found this helpful

    Unorganized Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Good benefits. Able to take time off as needed for sick kids, dr. appts., etc.

    Cons

    Constantly undergoing re-organization. Lately, lots of 'budget cuts' as well, mainly laying off more senior workers to make room for 20-somethings. Cuts costs and raises the stock price. But very bad for morale.

    Doesn't Recommend
    Approves of CEO

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