Capital One Reviews

Updated August 27, 2015
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
116 Ratings

Pros
  • Great work-life balance: You can find your level of commitment with respect to balancing career growth with personal interests (in 255 reviews)

  • Some teams allow you to work from home a few days a week (in 70 reviews)

Cons
  • There is no work/life balance in some areas (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Pros and Cons

309 Employee Reviews

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  1. Layoffs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tigard, OR
    Current Employee - Anonymous Employee in Tigard, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It use to be good

    Cons

    They are stuck in the 90 slow pace, always want to meet face to face and travel cross country for a one day meeting

    Advice to Management

    Keep us in the loop and don't make us go to hops to approve a small change


  2. Not as I expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in New York, NY
    Current Employee - Teller II in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital One part-time (More than a year)

    Pros

    Tuition reimbursement 2 weeks vacation Always hiring due to excessive turn over Easy job to get hired

    Cons

    Seniority with vacation, schedule, etc Non flexible hours Tons of pressure daily Difficult to move up in the ladder

    Advice to Management

    Management is more than just a number of years with a firm or company


  3. Job paid well but didn't feel like I was properly trained

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Originations Associate in Frisco, TX
    Former Employee - Loan Originations Associate in Frisco, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Capital One (Less than a year)

    Pros

    Great benefits, great people. Hours are decent.

    Cons

    Training was not the best. I felt like help was not provided when needed and my manager was never available. He blew off our bimonthly meetings for 4 months straight.

    Advice to Management

    Pay a lot more attention to your employees. Just because you give them a gift card doesn't mean they are receiving the assistance they need.


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  5. Helpful (2)

    going downwards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in McLean, VA
    Current Employee - Senior Manager in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great 401K benefits. salary and bonus match industry standards.

    Cons

    Recently company has been shifting towards too many technology changes without detailed perspective into how that fits company growth. This has made the employee engagement to be lowest since i have been here.

    Advice to Management

    development needs to align to company future. But it should not imitate companies that are not even in the same business industry just to prove our technical abilities. Please take care of the employees that have contributed to the company success instead of running after every new release in open source world.


  6. Helpful (3)

    Traveled a long way to find out it was just like everywhere else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Sioux Falls, SD
    Current Employee - Manager in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time

    Pros

    At first, Capital One seemed to be an ideal place where customer service and associate engagement were not contradictions in terms. Certainly the site management, with a few legacy HSBC exceptions, did their part to ensure the culture was maintained. The front line incentive has been generous and based only on QA scores, no sales. The company seemed to be dedicated to bringing customer service work back in-house and on-shore in spite of the expense, and made multiple investments in the site and associates to underscore it.

    Cons

    The punch line is that Capital One hired a new Sr VP of Card Channels, and her vision was to outsource more service work under the guise that it was needed to be "scalable" in a more digital world. Also blamed was the city for not making it easy to recruit or retain employees. All of that seems like a ruse. The truth is that the folks in Richmond and McLean want to control everything and don't want in-house leaders making them look bad. If you are seriously looking at a Capital One job outside of HQ, recommend you pass because they are likely to up and move at any time.

    Advice to Management

    Good luck in being able to maintain your NPS and CSAT levels with the suppliers. They might be cheaper (and "scalable") but they are going to hide all the problems we uncovered when everything came back on shore last time.


  7. Unit Manager - Loss Mitigation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Great facility, benefits, dress code and front line employee engagement. Customer service is at the forefront of all interactions and future strategies. Great community involvement!

    Cons

    Work life balance is horrible "monitors". Decisions are made in a vacuum. Capable Unit Managers are overworked. Incentive pay is annual. Evaluations are survey based "front line employee driven." No real development, sink or swim environment. Employees and managers who complain become entitled, whether they are right or wrong.

    Advice to Management

    Consider alternatives, spread the workload and don't let those that complain run the company. Also involve those that are closest to the problem / procedure / activity when making decisions.


  8. Helpful (2)

    Questionable Values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    benefits, starting salaries are pretty good, mostly a good culture

    Cons

    if you are not a female, moving up can be really difficult in certain divisions. Capital One's focus on being a top employer for working mothers overpowers promoting people for their respective contributions. Even their benefits are very slanted toward providing more protection to females. If you are a male with a disability, you can forget being treated equally. I would certainly never go as far to say that women in the workplace have had it easy, but does it make it right to punish males for this?? It's a new day and age, time to move forward and recognize people for their contributions equally.

    Advice to Management

    stop looking at gender and look at competencies.


  9. teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in New York, NY
    Current Employee - Teller in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital One full-time

    Pros

    Flexibility, good benefits and a good opportunity to learn all aspects of banking to prepare you for other opportunities

    Cons

    Be prepared to do lead teller work and not get paid or promoted for it

    Advice to Management

    Promote from within and constantly promote your employees that work hard and have been loyal


  10. Helpful (1)

    Decent Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Capital One full-time (More than 8 years)

    Pros

    Vacation Time allotment, and good co-workers

    Cons

    No clear direction, and constant high level management changes


  11. Helpful (1)

    Promotions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time

    Pros

    The different diversity of people. Richmond Virginia os the best place to work.

    Cons

    Promotions are hard to get if branches are short staffed. There is a bit of favoritism from some district managers and the branch managers. District managers make their own rules instead of following Capital One goals and guidelines.

    Advice to Management

    Career advancements need to be given to the employees even when short staffed. The right people in the right positions. Lead tellers that don't have Assistant Managers should be paid more bc they do the work.



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