Capital One Reviews

Updated August 1, 2015
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
243 Ratings

Pros
  • Great work-life balance: You can find your level of commitment with respect to balancing career growth with personal interests (in 255 reviews)

  • Some teams allow you to work from home a few days a week (in 70 reviews)

Cons
  • There is no work/life balance in some areas (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Pros and Cons

576 Employee Reviews

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  1. Director IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Friendly Coworkers always willing to help each other

    Cons

    Down sizing staff every other month

    Advice to Management

    N/A


  2. Company with a broken performance management system

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Overall good work-life balance (though not true in all areas) - Decent salary and benefits - Learning opportunities

    Cons

    - Performance management system that focuses on individual rather than team performance and thus encourages “dog eats dog” culture - Extremely hierarchical and title-oriented environment where a VP+ is like a demigod - Senior leadership mostly living in ivory towers disconnected from the real world - Much stronger in strategy formulation than actually carrying it out properly - Too frequent reorgs, restructures, and layoffs leaving people confused and scared for their future - Too many daily meetings leaving little time for the actual work

    Advice to Management

    Take an honest look at and fix your performance management system that focuses on individual rather than team performance. It is also good to be able to embrace change but taking a U-turn every six months in the name of strategic transformation will just make the company go around in circles.


  3. MIS Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MIS Analyst in Suffolk, VA
    Current Employee - MIS Analyst in Suffolk, VA

    I have been working at Capital One (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great pay, great benefits, flexible schedules, great training

    Cons

    Lots of change these days.


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  5. Good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Competitive Pay, close-knit region, OpenOffice policy

    Cons

    Little opportunity for growth, limited positions, raises and minimal usually 3%, strict goals

    Advice to Management

    Work to help employees grow and give raises that are deserved


  6. Great people and environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Austin, TX
    Current Employee - Bank Teller in Austin, TX

    I have been working at Capital One full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people there are great, the atmosphere is competitive yet supportive. You can tell that your team wants nothing but success for everyone involved

    Cons

    You have to really fight for your money sometimes. I do a lot more then what is required under my job title. Back up lead tellers take on so much more responsibility, they should get some sort of increase in hourly wages.

    Advice to Management

    Try to be slightly more understanding to certain branches situations.


  7. Helpful (2)

    Great Company/Bad Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller

    I worked at Capital One

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits and extensive training program. Administrative offices are highly-organized and the employees are very professional. It is so unfortunate that the branches are the exact opposite....unorganized and unprofessional

    Cons

    Excessive micromanagement and communication issues from lower-level and upper-level management. What a horrible company to work for when a manager publicly criticizes and verbally abuses an employee in front of customers. How humiliating and embarrassing!!

    Advice to Management

    Management should be more professional and drop the "icy" personality and condescending demeanor. Without your staff you are unable to achieve your quarterly goals. Be respectful!!


  8. Benefits are great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in New York, NY
    Current Employee - Financial Advisor in New York, NY

    I have been working at Capital One (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits. 401k match is generous and plan allows you to have a brokeragelink to trade whatever you like. The maternity and paternity benefits are industry leading. Allow for some flexibiity in work schedules which is nice

    Cons

    Compensation plans are always changing and never for the better. The company feels like they are always going through some type of growning pains

    Advice to Management

    Provide a better view of the future. It is hard to know what your talking about when you don't provide the big picture


  9. It's not what you know, but who you know.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Capital One full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent benefits, nice people, steady paycheck. Everything is sugar-coated.

    Cons

    Lots of bad ideas get realized because of good sales people. Promotions are based on who you know. Entirely too much emphasis is put on the associate survey. Managers can't manage because if you get a bad score because and an associate is mad, you're doomed.

    Advice to Management

    Review how much emphasis you're putting on surveys. Call things what they are. Don't sugar-coat everything.


  10. Helpful (1)

    Takes a Specific Kind of Person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Applications Manager in Richmond, VA
    Former Employee - IT Applications Manager in Richmond, VA

    I worked at Capital One full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working at Capital One was great, at the start. My team was friendly, the people were good to work with; but the on-boarding was horrible. The pay, benefits and ancillary perks were amazing there, as was the cafeterias that were available to eat at.

    Cons

    There is a complete disconnect between upper management and everyone else regarding job expectations and performance; leading to a ton of confusion as to just how you're supposed to perform so that you get a good rating and bonus at the end of the year. It seems entirely subjective, from the outside looking in. They treat their full time people like temporary hires, including moving you from one location in the country to another, and then eliminating your job. The morale seems to go down further every 6-10 months, as they announce more layoffs, excuse me, "redeployments", and as they reorganize constantly.

    Advice to Management

    Get some objective criteria for evaluating employees instead of the current closed off, back room policy of reviewing. Stop treating people like interchangeable parts during hiring/layoff rounds.


  11. Overall company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Capital One

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Excellent Company to work for and stay

    Cons

    family and work balance. good pay

    Advice to Management

    N/A



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