Capital One

www.capitalone.com

Capital One Reviews

Updated January 24, 2015
Updated January 24, 2015
1,700 Reviews
3.5
1,700 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
890 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

441 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Benefits. Vacation. Opportunity to grow.

    Cons

    Low salary for internal promotion

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Capital One loves its Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in McLean, VA
    Former Employee - Manager in McLean, VA

    I worked at Capital One full-time (more than a year)

    Pros

    Good pay; Business casual environment; Innovative

    Cons

    Promotions & vacancies may be difficult to come by, even if highly qualified.

    Advice to ManagementAdvice

    Actively engage qualified people for career advancement opportunities

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It can become very mundane.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in New York, NY
    Current Employee - Teller I in New York, NY

    I have been working at Capital One

    Pros

    The company has great values and is making an effort to provide better customer service in the branches.

    Cons

    Customer support isn't very helpful wit customer issues.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Great company but not much change for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in McLean, VA
    Current Employee - Senior Manager in McLean, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    - Great 401K plan and other benefits comparable to some of the other top notch companies.
    - Depending on the team you are in, flexible to work from work from home as needed.
    - CEO has and sets very good vision for the company and provides very encouraging leadership.

    Cons

    - company has policies to offer very good work/life balance. But depending on the team/org, this is almost non-existent in some org/teams.
    - The vision of the company dilutes to almost nothing and most of the times ends up as confusion. This in turn wastes lot of money for projects because they frequently change direction.
    - performance management process is really bad. needs a complete overhaul.
    - career growth options are very limited.
    - Salary structure and pay increment for associates who have been with the company for some time is very discouraging and much less than average industry pay increment standard.

    Advice to ManagementAdvice

    - Have a vision for re-org and re-org once and be done.
    - Calibration for performance management is a good approach for companies with smaller companies. With company merges, bought outs, this process needs to be completely re-vamped so that you do not discourage the associates who believe in company values.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Capital One

    Pros

    They have great benefits. The incentives are great. Order food, mostly pizza, but I love pizza so that's fine with me lol

    Cons

    Shows a lot of favoritism!!! They put the wrong people in training or nesting positions. If you don't kiss *** then u will not get picked for anything no matter how much you know or how long you been there. QA is too over the top with grading, they nitpick over everything on one call, grading is entirely too strict. They update policies and procedures almost everyday ( who does that)On almost every call you have to check policies and procedures to make sure nothing has changed which takes too much extra time. The nerve of them putting a limit on our talk time with all this extra unecessary things they want us to do while the customer is on the line. Capital One really needs to get it together, that's more than likely why they have a high turnover rate, no one I began training with is there anymore.

    Advice to ManagementAdvice

    Look at a employees performance throughout the past months to determine if they should train others.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great Company to work fo!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Banker in Rockville, MD
    Current Employee - Small Business Banker in Rockville, MD

    I have been working at Capital One

    Pros

    Benefits are very fair and inexpensive
    Support from the branches is fantastic
    Management is not micromanaging
    Salary is fair
    Friendly staff
    Wellness Center is a huge benefit early hours and spin classes
    Work life Balance is vital for my twin boys

    Cons

    Long hours
    Commute
    No where to move up
    stresful
    Direct Manager

    Advice to ManagementAdvice

    Need additional underwriters

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in McLean, VA
    Current Employee - Manager in McLean, VA

    I have been working at Capital One full-time (more than 5 years)

    Pros

    Good benefits, flexible work schedule, ability to work from home depending on department, lots of energy in the company, CEO seems open and honest

    Cons

    Constant re-orgs so people get hired then laid off. Very difficult to move around to other areas or to get promoted. Growing too big, too fast. No respect for legacy talent or "older" employees. There is a sense of age-ism. Raises are terrible. Not even keeping up with cost of living. Different departments operate very differently than others as far as the culture and values. Very inconsistent treatment

    Advice to ManagementAdvice

    Use the surveys to really make positive changes. Really take a look at all departments to ensure sr. mgmt is following the overall company culture and values. Make sure you value the legacy associates so that knowledge doesn't disappear.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good teller experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Ellicott City, MD
    Former Employee - Bank Teller in Ellicott City, MD

    I worked at Capital One

    Pros

    It pays more starting out then other banks. Greats benefits .if you are full time you start earning paid vacations after 3 months. They offer a lot of difference incentives.

    Cons

    Its not easy to get promoted, they are very aggressive with referrals, you have to become a robot when talking to customers.

    Advice to ManagementAdvice

    Management should appreciate the tellers more often.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    n/a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit in Glen Allen, VA
    Current Employee - Credit in Glen Allen, VA

    I have been working at Capital One full-time (more than 5 years)

    Pros

    Good benefits and good work environment.

    Cons

    Bad work like balance and very political

    Advice to ManagementAdvice

    Managers should be treated with understanding with schedules

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Associate Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Finance in Plano, TX
    Current Employee - Vice President Finance in Plano, TX

    I have been working at Capital One full-time (more than 8 years)

    Pros

    Great benefits including on site fitness center, doctor's office, and cafeteria. Facilities are modern and new. Significant training information available with Capital One University.

    Cons

    High production environment makes it difficult to find time for training and developing skills. Facilities are well utilized and congested. Compensation in some areas is well below market.

    Recommends
    Neutral Outlook

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