Capital One

  www.capitalone.com
  www.capitalone.com

Capital One Reviews

Updated December 11, 2014
Updated December 11, 2014
1,637 Reviews
3.5
1,637 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
850 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

425 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent experience, I learned a lot about corporate culture and valuable lessons about office politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Richmond, VA
    Former Employee - Business Systems Analyst in Richmond, VA

    I worked at Capital One

    Pros

    There are a lot of different groups to join, many ways to advance. It really depends on your interests. There finance department would be the best choice in terms of upward mobility.

    Cons

    I was a contractor, and they are not treated the best. Become an associate as quickly as possible.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great forward looking organization to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (more than 8 years)

    Pros

    Voted one of the top companies to work for.
    Great corporate culture.
    Cares about the environment.
    Gives back to the community.

    Cons

    Limited PTO carry over for next year.

    Advice to ManagementAdvice

    More employee advocacy.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Capital One Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Fraud Investigator in Melville, NY
    Current Employee - Principal Fraud Investigator in Melville, NY

    I have been working at Capital One full-time (more than 8 years)

    Pros

    Great benefits, friendly work environment

    Cons

    Unstable work force, little or no job security. Poor management direction

    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    In midst of growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Director in Tigard, OR
    Current Employee - Business Director in Tigard, OR

    I have been working at Capital One

    Pros

    Great work/life balance for employees
    Awesome benefits
    Above average salary and bonus structure

    Cons

    After two recent large acquisitions senior leaders seemed unsure on how to manage a much larger company
    Current senior leadership team are not strong leaders to motivate staff and drive results
    Lack of strategic vision is causing dissatisfaction among employees, especially as employees are being dinged in year end reviews for lack of results

    Advice to ManagementAdvice

    Take a hard look at the current leadership team and make some changes. Company has to slow the constant disruption as this is not a good way to run a large operation. That type of change is great for strategy teams but not company wide. Also, remember just because someone is smart does not mean they are a good leader. Too many of the leaders, especially in Card Operations, are smart people but horrible leaders.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Fun place to work in the beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Care Representative in Tampa, FL
    Current Employee - Work At Home Customer Care Representative in Tampa, FL

    I have been working at Capital One part-time (less than an year)

    Pros

    Work from home, decent pay

    Cons

    To many different opinions on quality of calls. It's ridiculous how one person can score your call a 90 while another can score the same call as a failing 70.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Depends on the line of business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    collaborative groups that work together

    Cons

    each line of business is its own company. The lines of business may align with what the CEO talks about doing.

    Advice to ManagementAdvice

    Listen to Rich.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    A great place to start a career in banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Silver Spring, MD
    Former Employee - Relationship Banker II in Silver Spring, MD

    I worked at Capital One full-time (more than 5 years)

    Pros

    A fairly new bank which was established after the financial crisis of 2008, so they are growing at a fast and healthy paced without worrying about paying hefty penalties as other banks continue to do do for their mishandling of bad mortgage investments. I worked in the branch and I had left before the bank was launching a new training program and beginning to look after their employees by providing them more promotions and opportunities to move up.

    The benefits are great, especially their 401K and tuition reimbursement program.

    Cons

    Your experience in the branch will mostly depend on who you have as a manager. I'd say most of them are talented, dedicated individuals, willing to work as hard as their subordinates. But like in any other company, there are a few who could make your days miserable and contribute little to the success of the company. All they do is sit behind their desks talking to friends and barking orders, instead of creating a plan to get more business.

    What I also noticed during time at the bank is that it's easier to get a job in the corporate office if you apply as an external candidate than if you are an internal candidate (branch employee). You could be a branch employee for several years, but even then, the recruiters would pass up your application. Hopefully that has changed.

    Advice to ManagementAdvice

    My advice to corporate is to make sure you place true leaders in branch management positions. A leader is not one who will throw their team members under the bus if the branch is struggling to meet its goals in order to look good in front of his/her bosses and safe face. A leader will rally the troops to reach a common and takes as much responsibility as anyone else in the team.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Capital One Summary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Fraud Investigator/AML in Wilmington, DE
    Current Employee - Mortgage Fraud Investigator/AML in Wilmington, DE

    I have been working at Capital One full-time (more than an year)

    Pros

    Positive, diverse work environment; time off is valued and respected; flexible remote work policy.

    Cons

    Opaque and loosely-defined advancement policy. Communication disconnect between management and front-line employees. Management purports to seek honest dialogue, but can turn hostile when negative feedback is provided.

    Advice to ManagementAdvice

    Respect honest feedback and constructive critique from front-line employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good Company for new graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (more than 5 years)

    Pros

    I worked here for a number of years, end enjoyed my experience. My colleagues were great and management was very helpful in fostering a good work environment. There are opportunities for growth, you just have to put in the work and show interest. Overall, I enjoyed my tenure at this company.

    Cons

    Starting salaries were lower than expected, but there are performance bonuses.

    Advice to ManagementAdvice

    Focus more on investing in your employees

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Laurel, MD
    Former Employee - Customer Service Representative in Laurel, MD

    I worked at Capital One full-time (less than an year)

    Pros

    Consistent schedule, excellent training program

    Cons

    Pay could be better, especially if you have experience.

    Recommends
    Neutral Outlook

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