Capital One Reviews

Updated September 16, 2014
Updated September 16, 2014
1,498 Reviews
3.4
1,498 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
760 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 216 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 63 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 55 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 59 reviews)

More Highlights

535 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to pick up many different skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiting Consultant  in  Richmond, VA
    Current Employee - Recruiting Consultant in Richmond, VA

    I have been working at Capital One full-time

    Pros

    Once you're in, you can explore different areas of the company. Great for people open to change and picking up new skills

    Cons

    I have none so far

    Advice to ManagementAdvice

    Encourage employees to take a lunch break.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work. Challenging atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS  in  Saint Cloud, MN
    Current Employee - ITS in Saint Cloud, MN

    I have been working at Capital One full-time for more than 5 years

    Pros

    Always changing. Always different. Lots of money

    Cons

    Not careful in how they spend their money. Won't listen to the people who know. Do not accept change even tho it is for the best.

    Advice to ManagementAdvice

    Listen listen listen

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager
    Former Employee - Unit Manager

    I worked at Capital One full-time for more than a year

    Pros

    Good culture and fun environment. Strong focus on Customer Experience

    Cons

    Constant changes in procedures; Limited opportunities for growth

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Manager  in  Chicago, IL
    Current Employee - Business Manager in Chicago, IL

    I have been working at Capital One full-time for more than 5 years

    Pros

    Chicago downtown location, work responsibilities, work life balance

    Cons

    Less salary, less bonus, corporate politics

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA

    I have been working at Capital One full-time for more than a year

    Pros

    Great work environment and ability to grow as an employee

    Cons

    As a call center agent, some of the demands of the job are unreasonable, especially coming from a manager who does not have to be on the phone all day, nor are they being "clocked" like us regular employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Enjoy working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Work/life balance
    Benefits
    Rewards critical thinking
    Team oriented
    Training

    Cons

    Beauracracy
    Salary
    Constantly changing management structures
    Changes are slow

  8.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Capital One full-time for more than a year

    Pros

    * Good culture, well meaning employees, work life balance. I enjoyed my time there. My supervisors were good and I appreciated the training.

    Cons

    Roles are very boring. traffic is slow. lack of infrastructure to support some branches, no exceptions to policy for promotion. Time in must be 1 year to move to any internal position.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Excellent company to work for but very strict change process for Information Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server Administrator  in  Wilmington, DE
    Current Employee - Server Administrator in Wilmington, DE

    I have been working at Capital One full-time for more than 3 years

    Pros

    Great work/life balance, great work from home options (twice a week), excellent pay / career opportunities.

    Cons

    Very strict change process for Information Technology which restricts work flow. Agile is used for project management which helps keep track of work and eliminate shoulder tapping but a lot of employees still don't follow process.

    Advice to ManagementAdvice

    A lot of less than stellar project managers which make work flow difficult, some projects can have as many as 3 project managers assigned.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good company to polish your skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Strong analytical and research focus.

    Cons

    Disconnect between main site locations and satellite entities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator  in  Rolling Meadows, IL
    Current Employee - Customer Service Coordinator in Rolling Meadows, IL

    I have been working at Capital One full-time for more than a year

    Pros

    Everyone is very friendly and the monthly bonuses are awesome, if you qualify.

    Cons

    There have been many movements lately so it doesn't feel like there's enough job stability.

    Advice to ManagementAdvice

    Offer more opportunities for advancement.

    Recommends
    Positive Outlook
    Approves of CEO

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