CarMax Reviews

Updated August 28, 2014
Updated August 28, 2014
694 Reviews

3.3
694 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
482 Ratings

Review Highlights

Pros
  • Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding (in 22 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 35 reviews)


Cons
  • Pay for sales consultants is below industry average per vehicle (in 48 reviews)

  • Inconsistent work schedules and work-life balance from store to store (in 21 reviews)

More Highlights

421 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Augusta, GA
    Current Employee - Sales Consultant in Augusta, GA

    I have been working at CarMax full-time for more than a year

    Pros

    Great place to work with benefits. You have to work hard to make money.

    Cons

    Don't really like dealing customers that are time wasters.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Great college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  Louisville, KY
    Current Employee - Part Time Sales Associate in Louisville, KY

    I have been working at CarMax part-time for more than 3 years

    Pros

    Great benefits
    Good pay for part time.
    Business experience
    Opportunity to move up

    Cons

    Competition
    Dealing with difficult customers
    Leaving later than expected

    Advice to ManagementAdvice

    Stop trying to lie about other dealerships. Give us the facts and the tools to overcome those issues.
    Focus on who is hired for management. I witnessed some deserving individuals get passed over for some who hid but made their numbers look good.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Any technicians dream company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical Associate V  in  Los Angeles, CA
    Current Employee - Mechanical Associate V in Los Angeles, CA

    I have been working at CarMax full-time for more than 3 years

    Pros

    All tools are provided. Hourly pay instead of flat rate. They actually pay overtime. Great benefits.

    Cons

    Possible long stretches of overtime but that means significantly more money so it's not so bad.

    Advice to ManagementAdvice

    Some higher ups could connect better with production techs. A few do really great, more just stay away.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good training and laid back management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Greenville, SC
    Current Employee - Sales Consultant in Greenville, SC

    I have been working at CarMax part-time for more than a year

    Pros

    The customer comes to you. Good coworkers and friendly management

    Cons

    I dont really have any complaints

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Auto painter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automotive Painter  in  Milwaukie, OR
    Current Employee - Automotive Painter in Milwaukie, OR

    I have been working at CarMax full-time for less than a year

    Pros

    Great place to work for. They provide uniforms. And the benifits are great. They train you and you can go as far as you want.

    Cons

    Painters have to start at the bottom and work their way up. But there is plenty of opportunities to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome work culture. Sketchy work/life Balance. Buy hey, it's retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Columbus, OH
    Current Employee - Sales Consultant in Columbus, OH

    I have been working at CarMax part-time for more than a year

    Pros

    Generally speaking, there is usually "that person" at work that you can't stand. At the Easton location in Columbus, OH, that person doesn't work there. Very positive, supportive environment.

    Cons

    The work/life balance is not the best. Also, there are broad structures and practices that are might have seemed efficient in a small sampling that do not work out applied with a broad corporate brush stroke.

    Advice to ManagementAdvice

    Listen to the underlings more. Top down isn't effective if you are deaf to what's happening at the bottom. Especially when considering different locals and populations across the country.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Company changing…..for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Dallas, TX
    Current Employee - Operations Manager in Dallas, TX

    I have been working at CarMax full-time for more than 10 years

    Pros

    Great people, benefits are good but expensive.

    Cons

    Lack of work-life balance. very little training for management.

    Advice to ManagementAdvice

    Stop hiring people from outside that has cut throat values.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    they treat most of their associates well

    Current Employee - Porter  in  Norcross, GA
    Current Employee - Porter in Norcross, GA

    I have been working at CarMax full-time for more than 5 years

    Pros

    made good friends and liked customers

    Cons

    I disliked one of my job duties

  10.  

    It's A Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Fort Myers, FL
    Current Employee - Sales Consultant in Fort Myers, FL

    I have been working at CarMax full-time for less than a year

    Pros

    It can feel very rewarding to get someone in a car. Whether it's a young person getting their own car for the first time, or someone with challenging credit. You CAN make some decent money, but it's very unpredictable due to commission only pay. The company does try to give you a diverse work schedule (it's retail after all) by giving you a 3 day weekend off every 6 weeks. But your schedule changes constantly. Decent benefits.

    Cons

    Management are full of themselves. They have many methods in place to help "develop" you...code for micro-manage. They definitely have favorites and play to that. Work/life balance is somewhat up to you. If you choose to answer your phone on your day off and potentially go in to close a sale...that's up to you. Or you can split it. But it's a constant mental struggle to take your days off or feel like you're losing money.

    Advice to ManagementAdvice

    Stop talking down to the sales staff as if they have no skill. Why did you hire them? Quit playing favorites.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Highway Robbery

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Flexible Schedule, great co workers

    Cons

    Low pay, subsidized pay checks

    Advice to ManagementAdvice

    Hourly rate would make for happier employees

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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