CarMax

  www.carmax.com
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CarMax Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

3.2 653 reviews

71% Approve of the CEO

CarMax President, CEO, and Director Tom Folliard

Tom Folliard

(451 ratings)

61% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding(in 22 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles(in 35 reviews)


Cons
  • Pay for sales consultants is below industry average per vehicle(in 48 reviews)

  • Inconsistent work schedules and work-life balance from store to store(in 21 reviews)

401 Employee Reviews Back to all reviews
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    sales consultant

    Sales Consultant (Current Employee)

    ProsExcellent environment to work at, it is a great place to learn and develop. If you don't have any sales experience and want to learn from the best, come to work here!

    Conscommission based only, so the slow days kills you, but on one good day, you will forget the bad ones!

    Advice to Senior ManagementKeep up the good work and the effort of giving the employees a better working environment! I love carmax and hope to keep working there for a long time!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    College student working as a part-time sales consultant

    Sales Consultant (Current Employee) Chicago, IL

    Pros-A great part-time job for college students and it will help you build some sales skills to take with you wherever you go
    -Fun environment
    -Good people to work with
    -Constantly learning and improving your sales skills
    -Will enhance your verbal and written communication skills
    -Tuition reimbursement
    -Sales managers who will work with you to make you better at sales
    -Mentoring program with an experienced sales consultant
    -Philanthropy

    Cons-Unpredictable pay (commission only---no base hourly pay)

    Advice to Senior ManagementOverall good experience with management but we should do more team building, fun activities outside of work.

    Yes, I would recommend this company to a friend

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    Challenging but rewarding

    Sales Consultant (Current Employee)

    ProsThe pros are great benefits. They pay a good portion of my college. Everyone is respectful of each other and there is a "family feel". Carmax already has an established name so you never have to worry about getting customers. The pay can be great if you work hard. Even when im doing bad for the pay period, I'm doing 9x better then my previous job.
    They are open to hiring younger/less experienced people. Carmax provides training and its not impossible to be hired at 18 but you have to really stand out.

    Hours are very steady. Part time is better than full time because you don't have to go to all the meetings/huddles.
    Best part time job for sure.

    Seems there are opportunities for advancement if you stay in the company long enough.

    ConsCustomers think you are hourly, so they will show up when you are not there and you will lose a hard earned sale.
    Weather affects traffic. In the winter you see less people than in the summer.
    There is no steady paycheck.
    At some times you do feel like you are micro managed but it is a sales job.

    Advice to Senior ManagementI love Carmax but putting "Hiring" signs right behind the podium does not send the right message to your workers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Growing Pains!

    Sales Consultant (Current Employee) Virginia Beach, VA

    ProsPay and benefits with the stock option, it's great! The culture is decent and the environment can be amazing when they allow it to be that way!

    ConsA growing company likes to know how business is gauged and the way they do it is to micro manage. Micro managing can suck all the fun out of a company with tremendous potential and it still doesn't get you the results you're so badly trying to manipulate people to produce.

    Advice to Senior ManagementTo upper level management: stop focusing so much on numbers that are not really KEY. Embrace your own culture of fun and just remind your sales team of the things that work and allow them to work. If you look, you'll find that customers appreciate a fun environment rather than a rigid pressure cooker that you're moving toward. Remember, the more fun you make and the more consultants you can get to work for free/"commission" and you'll get your product sold. Duh.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Productive and flexible schedule.

    Sales Consultant (Current Employee) Miami, FL

    ProsPart time available. Lots of customer traffic. Good management.

    ConsQuality of product has reduced.
    Horrible service department.

    Advice to Senior ManagementWork on other departments that help drive sales and better customer service.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Experience as a Consultant, a few changes would make this job perfect. great company

    Sales Consultant (Current Employee) East Haven, CT

    ProsGreat team environment, always learning something new, Sales Managers care about your success. Coworkers very helpful and friendly. shows employee apprciation with occasional free breakfast and lunches

    ConsAs a Sales Consultant your pay is unpredictable. your pay is usually determined by how well your particular market is doing, and it gets tough to count on the pay as reliable income. It seems like management is always trying to give you busy work in down time even though when all is said and done, each consultant works for themselves as there is no base pay and all the money you make is money you earn.

    Advice to Senior Managementmanagement should pay Consultants hourly pay plus comission. It will allow management to justify the time it takes to do constant performance reviews, call reviews, role plays, etc. . The company should do more to keep consultants with the company long term to keep from having to train a whole set of new Consultants every few months, and to help the existing Consultants to get better resulting in better performance per location

    Yes, I would recommend this company to a friend

     

    Awesome!

    Anonymous Employee (Current Employee)

    ProsGreat at everything they do!

    ConsThere is nothing to improve!

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    Recruiting

    Recruiter (Current Employee) Marietta, GA

    ProsEmployee relations and Comfortable enviornment

    ConsPay is the highest that it could be

    Advice to Senior ManagementStay on the straight and narrow

    Yes, I would recommend this company to a friend

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    standard retail job

    Lead Business Office Administrator (Current Employee) Woodbridge, VA

    Prosgreat health insurance, great stock market plan, easy to get into at entry level and gain experience

    Consworking full time as an hourly (not commission based) associate is hard to live off of

    Advice to Senior Managementwould have transferred to corporate office if not for pay reasons, needed more weekends (than zero) off

    Yes, I would recommend this company to a friend

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    Dominant used auto retailer is growing but needs to innovate

    Anonymous Employee (Current Employee)

    ProsRelaxed working environment. Genuinely nice co-workers and no jerks. Semi-flexible work hours. Company invests in associates and wants to help them grow. Company is expanding and looks to grow for many years to come.

    ConsExecutive leadership team has grown complacent. Store growth is nice but internal processes and IT are stagnant. Far too many meetings. Current leadership has too much top-down micro management at the moment.

    Advice to Senior ManagementSet goals for your associates and empower them to solve problems. Focus on hiring 'A' players and give them guidance rather than a list of instructions.

    Yes, I would recommend this company to a friend

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