CarMax Reviews

Updated August 14, 2015
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
78 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

125 Employee Reviews

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  1. Brain Wash

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Consultant
    Former Employee - Senior Sales Consultant
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Good pay and excellent benefits

    Cons

    Micromanagement at every turn, Sales managers don't really know how to sell cars and are just there to supposedly assist with grow and development

    Advice to Management

    Stop micromanaging or at least take enough pride in your craft to become knowledgeable and efficient in it


  2. Carmax inventory

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Freelance
    Former Employee - Freelance
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Inventory if you like working in the sun this is a great place to work

    Cons

    No structure managers don't know what they are doing. Regular associates run everything.


  3. Corporate doesnt care about sales people.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    When things are good everyone is happy go lucky, heatlh insurance and benefits are some what ok..along with perks.

    Cons

    Micro managed liked crazy. Management is picked based on the ones who want to do the job first without gettting paid for it. Hard work and dedicated doesnt seem to be a factor. You spend more time putting out fires and customers start to dislike you for selling not so good car.

    Advice to Management

    Learn to make sure your take care of your hard workers and those that make you bonuses every month.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    Neutral Outlook

    I have been working at CarMax full-time (Less than a year)

    Pros

    Clean facilities, decent business model - that is comprised by human factor.

    Cons

    No integrity ( but pretend integrity) abusive training, discrimination, micro management, a company that has serious management issues

    Advice to Management

    Be concerned about selling cars , development , and less about getting promoted.


  6. Sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time (More than a year)

    Pros

    Great Training and sales system.

    Cons

    Manager only care about managing the process not people. Opportunity to sale only happens during a couple of hours a day leading to lots of wasted time during down times (5 to 6 hours a day) these is equal to $0.00


  7. Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Richmond, VA
    Current Employee - Coordinator in Richmond, VA
    Doesn't Recommend

    I have been working at CarMax full-time (More than 5 years)

    Pros

    "Time Away" policy usually gets you time off when you want.

    Cons

    "Culture of continuous improvement" seems to give anyone the right to cut down anyone for any reason. People in glass houses doesn't apply here. Most of the feedback is irrelevant because it's just one moment in time. But they put it on performance reviews and let it define you. In one day I had someone tell me they appreciate how I manage my time and priorities and another person criticize me for it. Guess which feedback my manager is focusing on? Yep, the negative. One person's opinion or feedback can kill you here.

    Advice to Management

    Stop giving permission to bad managers to tear people down day after day..


  8. Bad company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing.................'!!!!!!!!!!!! Nothing nothing nothing but you do meet nice coworks who feel the same

    Cons

    Bad management, they do not know anything about the car industry, pay is very low also they put the cheapest parts on car and do not fix all issues

    Advice to Management

    Get a clue !!!


  9. Misleading customers and terrible mgt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Hartford, CT
    Former Employee - Sales Consultant in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    They have a fair training program. At times you meet interesting people.

    Cons

    125 Check points and other things are not done often, or just partially. The company is ripping off customers with finances. Do not care about the employees, they make it look like they have the perfect firm.

    Advice to Management

    Stop being self centered.


  10. Helpful (1)

    Auto Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automotive Technician in Fayetteville, NC
    Former Employee - Automotive Technician in Fayetteville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Air conditioned facilities. Big variety of vehicles to work on. Get paid for diagnosis time.

    Cons

    Service advisors will stick people they don't like on oil changes all day. No training provided other than how to use the computers. Techs will steal work from you and this gets confined because the customers get their vehicles back. Watch your work orders. I missed several hours because they decided to zero out some time to make a customer happy. Don't expect advancement opportunities. No better than working at a dealer.

    Advice to Management

    Pay your techs better and stop messing with hours. Give them better scanners.


  11. Review from a former operations department manager at Carmax

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetic Supervisor, Technician Production Manager in Aliso Viejo, CA
    Former Employee - Cosmetic Supervisor, Technician Production Manager in Aliso Viejo, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 5 years)

    Pros

    Lots of work, solid company, the pay is not that bad, you will learn a lot about management and engagement of associates or direct reports

    Cons

    The employees have all the control, it takes a miracle to write-up anyone for anything including time and attendance, in-subordination to manager, quality of work, and production. As a manager you have too much work, unrealistic expectations, regional operation manager RSVP treats managers with no respect, no appreciation for effort- hires and promotes from outside company, as a result there is high manager turnover which means more work for existing managers.

    Advice to Management

    Need to hire more managers, need to respect and appreciate all the hard work managers put into the job daily, weekly and monthly. The economy is better and there are lots of jobs out there, no more taking advantage of desperate times.



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