CarMax

  www.carmax.com
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CarMax Reviews

Updated Jun 21, 2014
All Employees Current Employees Only

3.2 650 reviews

71% Approve of the CEO

CarMax President, CEO, and Director Tom Folliard

Tom Folliard

(450 ratings)

61% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding(in 22 reviews)

  • Good (not great) entry-level sales experience for part-time, short-term(in 33 reviews)


Cons
  • Pay for sales consultants is below industry average per vehicle(in 47 reviews)

  • Inconsistent work schedules and work-life balance from store to store(in 20 reviews)

75 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
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    • Disapproves of CEO

     

    Nan management

    Car Sales (Former Employee) Garland, TX

    ProsI don't have anything positive to say about Carmax.

    ConsToo much micro management. Quality of the cars are not as good as advertised. Company doesn't support employees.

    Advice to Senior ManagementWork with yous employees before you fire them.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    America's worst company for employees and customers

    Carmax Employee (Former Employee) Sterling, VA

    Prosthere are many things that could be good but the people running this company are terrible so I have non...!

    Conspoor employee relations, hard line rules to keep employees from giving feedback, management are puppets run by Richmond puppeteers (realy do not have any power to manage anything except keeping employee moral down)

    Advice to Senior ManagementCarmax is going DOWN, they have done nothing to improve anything the past five or so years that I was there. They allow the hiring of poor thinkers and firing good hard thinking working people. I have No gain from sharing this input, I just want people to have some real information prior to making Carmax their career path. CARMAX and the cronies running this company are users and abusers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Sales Consultant

    Sales Consultant (Current Employee) Phoenix, AZ

    ProsSales Training for people new to selling, health insurance

    ConsExcessively process-orientated, low pay for a retail organization.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    low quality and dirty cars

    Sales Consultant (Former Employee) Frederick, MD

    Prosthe sales consultants are great for the most part

    ConsVERY micro managed and they treat you like a 12 year old. You can not say ANYTHING to ANYONE without the thought of getting terminated for the least little thing. Something you may say to a friend in joking can be overheard and you WILL be terminated.

    Advice to Senior Managementthere IS a gray area, it's not always black and white. get a life!

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    Not great

    Anonymous Employee (Former Employee)

    ProsPeople there are great to work with

    ConsNo respect for employees at all.

    Advice to Senior ManagementStop micromanaging

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Company has changed drastically in the last few years,

    Manager (Former Employee)

    ProsCo-workers are generally pleasant to work with.

    ConsThe culture has changed dramatically. One of the companies founding principles was quality which has become a farce.
    Senior Company leadership are immature and only care about their personal wealth.
    The company business principle is built around low balling customers to sell their cars outright and then make $$$$$$ through internal wholesale auctions.

    Advice to Senior ManagementStart running the company vs obsessing over the stock ticker.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Used and abused

    Anonymous (Current Employee)

    ProsWeekends and most holidays off

    ConsManagement always makes empty promises. They tell you they want you to expand and grow with promises of moving up in the company... pretty much a bunch of you know what. You do everything in your power to get there but end up doing work above your pay grade, stay for long hours, work weekends all for nothing. You'll never move up or see a raise. Do not work here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Do you want to be a drone?

    Senior Sales Consultant (Former Employee) Houston, TX

    ProsIf you are in sales, the sales consultants are friendly.

    ConsEverything else. Carmax is hiring robotic drones. No one has a college degree and the management team is terrible. As an employee you are not allowed to think outside the box so they hire robots that have managed places like Jack in the Box and Ace Hardware, etc. The "best places to work" Gallup Survey is staged. Don't believe it. They have thorough meetings guiding the associates on how to answer it.

    Advice to Senior ManagementNone. It's not your fault. Also, you wouldn't take the advice given because you are a drone.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    2 people found this helpful  

    Unfortunately, corporate will treat you like you're disposable.

    Business Office Associate (Former Employee) Buena Park, CA

    ProsCarmax tends to attract really nice, fun loving, quirky people. I've met a lot of good friends while working at Carmax.

    ConsCorporate refused to switch my hourly rate of pay to California standard of living after transferring from a store in Texas. As of a result I was being paid less per hour than a brand new associate who happened to be hired in California initially. Keep in mind I had already been working for Carmax for three years, had won store champion, and was about to hit president's club for business office. There was no loyalty from corporate, and was made to feel completely disposable. So I left the company, in search of an employer that would actually value me.

    No, I would not recommend this company to a friend

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    • Senior Management
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    • No Opinion of CEO

     

    Unhappy

    Reconditioning Associate (Current Employee)

    ProsGreat company, they give you uniforms, they even wash them for you and bring them back a week later.

    ConsPoor management, minimal promotions/raises, lack of teamwork and leadership. Overworked and underpaid

    Advice to Senior ManagementStop lying

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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