CarMax Reviews

Updated September 30, 2014
Updated September 30, 2014
716 Reviews
3.2
716 Reviews
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
489 Ratings

Review Highlights

Pros
  • Work life balance, great pay, advancement opportunities, amazing relocation program (in 25 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 50 reviews)

More Highlights

81 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    New CIO with no experiance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Richmond, VA
    Current Employee - IT Manager in Richmond, VA

    I have been working at CarMax full-time (less than an year)

    Pros

    He dosen't know what is going on, you can curise for a few year while the Sr. leadership find out and fire him.

    Cons

    He can not communicate very well, one on one and in a group or in presentations.

    Advice to ManagementAdvice

    You should have asked the employee about him before taking the current CIO recommendation.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Complete waste.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Los Angeles, CA
    Current Employee - Management in Los Angeles, CA

    I have been working at CarMax full-time (more than 8 years)

    Pros

    None. Unless you are good at sucking up to the boss even though you are completely incompetent and have a terrible work ethic.

    Cons

    Long hours.
    Lowest pay in the industry.
    Incompetent management.

    Advice to ManagementAdvice

    Promote the people who actually know what they are doing and not the one who are best at regurgitating the company rhetoric.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    BAD PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time (less than an year)

    Pros

    its a job a very bad one

    Cons

    if you like to get controlled and manipulated please work at CarMax very easy to get fired there all someone has to do is tell the management you where mean to them and they will fire you there policies are not truthful and they even do not follow there policies

    Advice to ManagementAdvice

    close your doors its companies like this that make the world a bad place

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Horrible waste of a year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Associate in Henderson, NV
    Former Employee - Business Office Associate in Henderson, NV

    I worked at CarMax full-time (more than an year)

    Pros

    Learn a new field for my resume and work experience.

    Cons

    Horrible work environment. If you disagree even slightly with management(mind you they are always asking for employee opinions and outlook) you will immediately have a target on your back. The upper management is clearly showing favoritism, and only care about makin money. The office feels like a high school lunch room, and EVERYONE TALKS ABOUT EVERYONE, managers included. In fact the managers will say things to stir the pot amongst the employees.

    Advice to ManagementAdvice

    Stop being so childish and focus on the growth of the company, and not the growth of your friendship circle.. A bunch of losers who had no friends in college and are using Carmax as a campus.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Once great....now a red tape, bureaucratic fiasco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time (more than 8 years)

    Pros

    It was great to be a part of the team that changed an industry.

    Cons

    Culture destroying moves made post recession.
    Practice of daily culture diminishes focus on actions that actually sells units and products.
    Has become a bureaucratic disaster, with such a huge increase in administrative data entry and time consuming delivery of "feedback", that the goal of selling cars became a literal afterthought.
    I can't recall the last time anyone talked about comp sales or margins achieved.
    The overarching theme, which is drilled into everyones head like a Jim Jones city hall meeting, is to "develop" people so they can expand at the fastest pace in company history.
    What used to be a critical piece of the puzzle, hiring talent that was going to take them to the next level, has declined into settling for marginal candidates, so those above you can check boxes for their expected bench level at each store.
    Annual stock awards for the club at the very top have increased exponentially each year, while the field generals receive less each subsequent year.

    Advice to ManagementAdvice

    It would only be "taken under advisement" so there is no need.
    That would be deemed inefficient.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    RUN FAR AWAY!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Roseville, CA
    Current Employee - Sales Consultant in Roseville, CA

    I have been working at CarMax full-time (more than an year)

    Pros

    Co-Workers, ummmm, that's probably it.

    Cons

    Expensive benefits, micromanaging, unpaid trainings constantly, management who isn't on the same page AT ALL, and the LGM is probably the worst in the company who likes to go on witch hunts and fire people at the drop of a dime, overworked, and if you want to make money expect to work 60 hours a week, lowest commission pay of any dealership in the are. If you are a sadomasochist looking to torture yourself, look not further! Join CarMax.

    Advice to ManagementAdvice

    I don't have any, it couldn't possibly be redeemed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    America's worst company for employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carmax Employee in Sterling, VA
    Former Employee - Carmax Employee in Sterling, VA

    I worked at CarMax full-time (more than 5 years)

    Pros

    there are many things that could be good but the people running this company are terrible so I have non...!

    Cons

    poor employee relations, hard line rules to keep employees from giving feedback, management are puppets run by Richmond puppeteers (realy do not have any power to manage anything except keeping employee moral down)

    Advice to ManagementAdvice

    Carmax is going DOWN, they have done nothing to improve anything the past five or so years that I was there. They allow the hiring of poor thinkers and firing good hard thinking working people. I have No gain from sharing this input, I just want people to have some real information prior to making Carmax their career path. CARMAX and the cronies running this company are users and abusers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Nan management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Car Sales in Garland, TX
    Former Employee - Car Sales in Garland, TX

    I worked at CarMax full-time (more than 5 years)

    Pros

    I don't have anything positive to say about Carmax.

    Cons

    Too much micro management. Quality of the cars are not as good as advertised. Company doesn't support employees.

    Advice to ManagementAdvice

    Work with yous employees before you fire them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Phoenix, AZ
    Current Employee - Sales Consultant in Phoenix, AZ

    I have been working at CarMax full-time (less than an year)

    Pros

    Sales Training for people new to selling, health insurance

    Cons

    Excessively process-orientated, low pay for a retail organization.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    low quality and dirty cars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Frederick, MD
    Former Employee - Sales Consultant in Frederick, MD

    I worked at CarMax full-time (less than an year)

    Pros

    the sales consultants are great for the most part

    Cons

    VERY micro managed and they treat you like a 12 year old. You can not say ANYTHING to ANYONE without the thought of getting terminated for the least little thing. Something you may say to a friend in joking can be overheard and you WILL be terminated.

    Advice to ManagementAdvice

    there IS a gray area, it's not always black and white. get a life!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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