CarMax Reviews

Former Employee – worked at CarMax full-time for more than a year

Pros – There are not any pros.....

Cons – Horrible management, hours and pay

Advice to Senior Management – Treat your staff like they are people and get over yourselves.

No, I would not recommend this company to a friend

Former Employee – worked at CarMax full-time

Pros – Business Casual Attire. Wearing jeans was great. Seeing coworkers wear the equivalent of pajamas to work every day was even better.

Cons – Offices and Stores in Atlanta have been in need of renovations for a while, but it hasn't been a priority. Some of the locations are pretty disgusting environments for Employees to work in. Compensation offered is very low to Employees, especially to Store Associates and Supervisors. If this doesn't prevent you from joining the company, then prepare to work on Windows 95 and on a computer that is a little old.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at CarMax full-time for less than a year

Pros – Most of your fellow co-workers, for the fact that most agree that CarMax has some serious issues. Benefits are pretty good.

Cons – Micro-managers, horrible schedule working 5 of 6 weekends, File reviews that will make you want to quit on the spot, high pressure on sales associates that don't sell to 10% of their customers, very contradicting company, unprofessional management in most cases, sold vehicles many times coming back for repairs, and customers find things wrong on a test drive.

Advice to Senior Management – There is no advice I can give because the problem comes from the top.

No, I would not recommend this company to a friend

Former Employee – worked at CarMax full-time for more than 3 years

Pros – 100% commission so you're able to do your work as you please.

Cons – refused to pay for work I've done, always looked for a way to get things done for free, always pressured to do more then required, was always told do it our else... Always new managers because they fire them all the time, very high turn over of employees

Advice to Senior Management – get new management that actually knows how to manage.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at CarMax full-time for more than 8 years

Pros – Free coffee, at least not unemployed but can not wait for retirement., very poor work environment.

Cons – long hours, deals are being taken from you and nonconsistent policies applied to individuals, treated like babies. Highly micromanaged, no respect.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at CarMax full-time for more than a year

Pros – The only pro to working for CarMax is that Sales People do not stand outside. Also, there is breakfast on Sunday for a boring war room meeting with people who really do not know how to sell cars at all.

Cons – This place is horrible. You have to purchase company approved uniforms only. From the company store only even down to hats, gloves and coats. The pay is worse than McDonalds. Also, the cars are not as great as they claim them to be. The training is ok but you are being trained by your future competition so they really do not do a very good job in training you at all. The pay is bad real bad very bad do not work here unless you just have to have a job.

Advice to Senior Management – Stop being snakes. Stop treating customers like Gold and employees like garbage.

No, I would not recommend this company to a friend

Current Employee – been working at CarMax full-time

Pros – In sales you are truly in control of your paycheck if you work hard and smart you can earn a decent living. Most of the people you work with are truly good people.

Cons – Management micro manages and you are not given a true definition of where to go in terms of growth. Even after you have shown success in your current position it is strictly politics. You should be compensated more on the sales side we have only received one pay increase in 20 years.

Advice to Senior Management – Quit micro managing so much keep an eye on your performers and help out when needed. Also do a better job of identifying growth candidates you are setting the company up for failure when you are losing strong management candidates.

No, I would not recommend this company to a friend

Current Employee – been working at CarMax full-time for more than 7 years

Pros – Used to be an excellent work environment, team building, managers interested in your career.

Cons – Inadequate training. Current focus is on text book type recurrent training instead of hands on. Senior and Regional management too far removed from the sales floor to see what works effectively. Definite double standards between management and sales.

Advice to Senior Management – Get out on the floor and sell occasionally, it is the only way to see for yourself what actually works.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at CarMax full-time for more than a year

Pros – Non college educated sales person can make $80k if willing to grind out 70hr work weeks and put up with dictator iron fist style manaqgement.

Cons – Poor quality vehicles. Managers use intimidation and demeaning tactics on sales consultants. Appraisal process/crew/training is a joke. Inventory crew are 18yr old kids spending their whole time screwing off instead of cleaning cars. Tech bays have some great techs, but the TPM's and LGM's are too worried about budgets to approve paying for needed repairs. Techs get lazy because nothing gets approved. Cars keep coming back without getting fixed. Service writers take all the crap end of the poor front end and get paid 1/3 of the industry standard while working more hours. They burn out and the only survivors cheat and rob the newbies writers/techs. Customers return the cars as a result (5 day return policy) and the sales person loses their commission. Commission stucture is flat with no change since mid 90's (company inception). Sales people burn out and settle for $12 per hour (base in Cali). Sales people start snaking deals from each other to make ends meat. Rivalry begins and internal groups are formed. High school drama stems and lead to feuds. Management watches with no action and are all part of the evil mentioned above. Everyone sleeps with everyone. A majority of sales managers were just the worst of the worst and excelled at lying, cheating, sleeping or stealing from/with coworkers. This led them to high sales, popularity and promotion. They continue with clicks and hand deals to their cohort.

The underscored triple bottom line: Poor quality vehicles sold after "CQI" Certified Quality Inspection.

Advice to Senior Management – Read above and end the cycle of crap. Don't turn this brilliant car buying business model into the Mcdonalds of car shopping... Quick and crappy.

I worked here as an interim job while finishing my MBA. I worked in the 3rd largest volume store in the company and ranked into *Directors Club* in 6 months and *President's Club* within my first 7 months of employment. It was a job, not a career. Please give those Carmax "career" bound employees a good company to stand behind.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at CarMax full-time for more than 7 years

Pros – That I am not there any longer

Cons – If you have high medical bills, whether due to your own medical issues or that of a covered family member, you will quickly find out that you are inferior in your job performance and you need to go.

Advice to Senior Management – How can you be so cruel?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company