CarMax Reviews

Updated March 6, 2015
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
581 Ratings

123 Employee Reviews

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  1. Big talk, but just another used car dealership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reconditioning Associate in Milwaukie, OR
    Former Employee - Reconditioning Associate in Milwaukie, OR

    I worked at CarMax

    Pros

    Good benefits. Big employer. Can transfer if you want.

    Cons

    If the customer doesn't see a problem, then you don't see it either.

    Advice to ManagementAdvice

    Get real.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Top down IT organization that sees associates as widgets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst in Richmond, VA
    Former Employee - Programmer Analyst in Richmond, VA

    I worked at CarMax full-time (more than 3 years)

    Pros

    The company has a nice on-site athletic facility and a good cafeteria. The work environment is casual. On a technical level, some of the teams (in particular CarMax.com) utilize some more advanced technologies.

    Cons

    There are many problems with the IT organization. The key ones include 1) an inability to work from home; 2) very poor advancement opportunities; 3) manager arrogance. There are numerous managers who actually will ignore associates when they pass them in the hall. Likewise, associate creativity is generally frowned upon.

    If you like this sort of treatment, plus a lot of evening and weekend on call work, this is the place for you.

    Advice to ManagementAdvice

    Focus on servant leadership

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Look else where

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time

    Pros

    Good money per hour if you can sell. A lot of customers to see. Most of the people are nice. Nice building

    Cons

    Employee turnover is very high. Management could care less. They think every one is easily replaced. If you do not know how to sell, you will not learn here. Training is terrible.

    Advice to ManagementAdvice

    Employee turnover is red flag.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful

    Stepping stone for some. Grave stone for others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Friendly environment with line level co workers. Great benefits. Great employee discounts. Excellent training although most is unpaid.

    Cons

    If the word manager follows a job title they are looking out for their bonus. They will push supervised employees to the brink of breaking company policy to get a sale and save a customer. Every now and then a new corporate sales model comes out and all of a sudden you feel like a cookie cutter clone. I understand the business model but you can't have diversity if every single sales consultant speaks the same words with no exceptions to every customer.
    $150 commission per sale no matter the vehicle or price.

    Advice to ManagementAdvice

    We know what we are doing. We don't get a bonus. We want to make money just as badly as you do. Interrupting sales processes to come "check" on me is in fact micro managing and most of my customers can see right through that behavior.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Fredericksburg, VA
    Current Employee - Sales Consultant in Fredericksburg, VA

    I have been working at CarMax full-time (more than 3 years)

    Pros

    The income potential as a sales consultant is high if you are willing to work many hours. The company is flexible when it comes to changing work schedule. A laid back environment with great people. Great benefits.

    Cons

    Sales Consultants are 100% commissioned. Sometimes you work very hard and do everything right and still make no money. You are dependent on various factors that you do not have influence on. CarMax's biggest enemy is Carmax. The culture is changing fast: from laid back to extreme micro management where process and policies are more important than actually selling a car. Carmax is not interested in retaining their current sales associates but rather deal with a high turn over due to income fluctuations and the micro management. Promotions to management only if you belong to the group of good ol' boys. Senior management will only give politically correct answers instead of being honest. Sales Consultants have received 1 ten dollar raise in 22 years.

    Advice to ManagementAdvice

    Lead by example. Carmax is built on a foundation of integrity and senior management should run their teams based on that. Stop playing politically correct games with associates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Great place to buy a vehicle---not so great to be an employee on straight commission!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Colorado Springs, CO
    Current Employee - Sales Consultant in Colorado Springs, CO

    I have been working at CarMax

    Pros

    Great atmosphere; flexible scheduling, including Saturdays off, vacation days, etc, Good health insurance, along with dental & vision benefits, etc. Decent co-workers, mostly fun & trustworthy to work with;advancement opportunities--especially if willing to relocate.

    Cons

    Poor management by some of the managers; micromanagement is a constant; vehicles not being prepped by detail properly; appraisals seem low compared to other dealerships, affecting trade-ins & overall sales; some co-workers not trustworthy: trying to steal customers, sales, etc., or get a split-commission when they did nothing to contribute to the sale; fairly strict dress code which prohibits wearing anything that doesn't fit the dark blue/white/khaki tan "outfit", including even gloves & scarves in winter--ridiculous! Also, if you get injured on the job, their corporate management will demand that if you want to settle a Worker's Comp claim for money, you have to give up your job there!

    Advice to ManagementAdvice

    Yes, you're a publicly traded company, but the general public is not stupid, & neither are employees looking for interesting, rewarding career options: Some of us love cars, trucks, SUVs! LISTEN to us instead of trying to make us into CarMax robots who never make a mistake: The micromanagement drives good people away, & also, makes customers uncomfortable. And CarMax commercials? Some of them feature STEPFORD WIVES-STYLE ACTORS PORTRAYING CARMAX ASSOCIATES, & it's downright creepy! Keep featuring real commissioned salespeople & their managers in the ads, & in the training videos...

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Fort Myers, FL
    Current Employee - Sales Consultant in Fort Myers, FL

    I have been working at CarMax

    Pros

    Lots of ways to earn money

    Cons

    Would not put me full time even though I outsold full timers

    Advice to ManagementAdvice

    Dont act so fake. Be a real person

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. No work to life balance and you constantly get calls from the store on days off, return policy 100% screws over sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM

    I worked at CarMax full-time (less than a year)

    Pros

    It's decent money and most other salespeople were genuinely good people. Not incredibly stressful most of the time. Most days were alright.

    Cons

    The hours are horrendous, return policy means you lose half if they work with someone else on your day off. Inventory let cars through that absolutely should not have been put on the lot. Customers think they finance people with terrible credit and waste your time. Appraisal offers are almost always terrible. The clientele was bottom of the barrel, 9/10 had abysmal credit, creepy touchy old men, very terrible people walking through the doors. Once sold a car to a very drunk man and was reprimanded for "assuming" he was drinking, even with bottle sitting under the desk with him. Way too focused on quantity over quality.

    Advice to ManagementAdvice

    Support salespeople who are working with a customer who makes them uncomfortable. Don't act like it's inconvenient when they ask for help, it is literally your job. Stop with the 10 hour shifts and making people feel bad for being on their lunch break when it's busy, your employees aren't robots.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    I had a great job, then the economy hit rock bottom, that's where companies like carmax find you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at CarMax full-time

    Pros

    The people, the workers are amazing, there are a lot of people that are highly skilled in various fields that work there. Most of us are in the same boat. Also they have a 5 day return policy on the cars they sell.

    Cons

    The pay is really low. I went from making $22 an hour to making $11 at Carmax. The managers are the only ones that get bonuses even though the employees are the ones doing the hard work, they don't offer raises and the benefits are mediocre. The hours are not set, meaning that your schedule changes each week and you work a lot of nights and weekends. Most importantly are the cars,if you happen to purchase one, I would urge you take full advantage of the 5 day return policy and take it to a mechanic you trust and have it looked at.

    Advice to ManagementAdvice

    You can't pretend to care about people they are smarter than you think. You can't teach integrity and respect if you don't practice it and you won't keep good people if you continue to pay them poverty wages. People will continue to leave as soon as better opportunities come around, and they will, the economy never stays at the bottom. It will get better and they will leave.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Your store managers will dictate how good/bad your work environment will be..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Associate
    Current Employee - Parts Associate

    I have been working at CarMax part-time (more than 3 years)

    Pros

    Steady pay check, good benefits for part-timers, company as lots of opportunities

    Cons

    Bad store level managers will make your life really bad, cost cutting measures are constant and extreme, personally don't feel its a "Top 100 Company to work for," some truth to the 20/20 report (about employee treatment, and putting defective cars on the lot)

    Advice to ManagementAdvice

    Increase employee moral at the store level

    Recommends
    Neutral Outlook
    Disapproves of CEO

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