CarMax
3.2 of 5 637 reviews
www.carmax.com Richmond, VA 5000+ Employees

CarMax Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

3.2 637 reviews

                             

71% Approve of the CEO

CarMax President, CEO, and Director Tom Folliard

Tom Folliard

(442 ratings)

61% of employees recommend this company to a friend
99 Employee Reviews Back to all reviews
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    Hard Work, Little Appreciation, Repetitive and Unchallenging

    Buyer (Former Employee)

    ProsGood place to start, they give you building blocks you can apply into other companies. Work is not that hard once your in the rhythm. Your peers make working there great, not the management.

    ConsLots of weekends, inflexible schedule, some power abuse at the top, and everyone above you waves the carrot but there always moving it away.

    Advice to Senior ManagementPromote those who work hard, those who are educated, those who want to grow and actually DO what you expect of them and take on more responsibilities.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Job was enjoyable but the management was suffocating

    Sales Consultant (Former Employee)

    ProsWorked with good people and met many people*customers). The training was detailed and focused on you. The benefits were good and priced fairly

    ConsI felt like I was always being watched by the managers and felt like they took the wrong approach to educating employees. They would talk down to you and look for the smallest things to correct instead of showing you how to better your sales process.

    Advice to Senior ManagementLay off of the micro management and allow sales people to sell. Not each person is the same when it comes to selling. Leadership needs to learn how to lead instead of worrying about reports.

    No, I would not recommend this company to a friend

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    It's good if your expectations are low

    Strategy Analyst (Former Employee)
    Richmond, VA

    ProsNice people, small company so you can own your work, nice vacation policy.

    ConsAbsolutely no career movement (be happy with the level you come in at because chances are you will not move regardless of how much additional responsibility you take on), low pay comparable to other companies in the area, little work flexibility re: working from home (still think work must be done at your desk), do not promote from within.

    Anyone coming in should know that in order to be promoted you must go through MAP which requires 1) presentation to senior leaders about your CarMax resume 2) series of behavorial interviews and 3) a case. You have to be invited to MAP and cannot apply for open positions above your level if you are not MAP certified. Ridiculous considering behavioral interviews are an indicator of potential behavior for the unkown - and as a current employee you have a track record to stand on. This is why it is harder to get promoted than to get the initial job - it takes less hurdles to come in the door then it does to move up

    Advice to Senior ManagementValue engagement and career development because eventually the turn over and word of mouth about CarMax will catch up with you in your recruiting. It's the culture that powers the company and it is suffering - morale is low.

    No, I would not recommend this company to a friend

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    Serious overhaul needed!!!!

    Anonymous Employee (Current Employee)

    ProsLots and lots of feedback

    ConsCarmax had a great business model. But, over the last few years other retailers are starting to catch on. No haggle, up front pricing is becoming the industry standard, and while Carmax has focused solely on growth, there product has suffered for it.
    In addition, most management lacks the skills to perform their jobs effectively. All the growth has basically led to an influx of promotions for people that don't really deserve them. Many managers I have worked with either lacked leadership skills or exhibited poor decision making. Or, both. But, in most cases, poor management is not exposed because the business model is what drives the business. And, who cares that your employees suffer when you're the leader in your industry?
    Company policies are basically rammed down your throat until they interfere with making some sort of arbitrary goals- sales and production. Then, company standards or business practices get overlooked or pushed aside. It's all about selling that next car.
    Company pay is woefully low for the amount of work you are expected to do and the hours you put in. On top if that, Carmax likes to pride itself on torturing their employees with mindless training, meetings, and feedback. However, I've seen any input from an employee put into practical use.
    Sales consultants get paid to sell cars, but they are also tasked with running credit applications and submitting all documentation so that Carmax doesn't have to pay a finance department. Inventory associates do all the grunt work under extreme conditions. And, they get no compensation for all the work that they do when other departments benefit from increased traffic and sales.

    Advice to Senior ManagementThere is no advice, because your ship is already sinking. But, that's okay because like every other large corporation, the fat cats at the top will still get paid, while the real workers will suffer until the bitter end.

    No, I would not recommend this company to a friend

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    Do Not Fall for it! Carmax Auto Finance

    N/A (Current Employee)
    Kennesaw, GA

    ProsTuition Reimbursement, flexible schedule, remote work from home, benefits

    ConsThe company is extremely cheap paying very low wages. The company is all about Business needs and could care less if you have a life outside of that job. Promotions are based on favortism and everyone is not given the same opportunities to apply to other positions within the company. The management act like children gossiping about associates and giggling behind their desks. Feels like high school and not a professional environment.

    Advice to Senior ManagementGrow up and do not hinder associates from applying to other positions within the company. Do not add new policies and pocedures if you yourself cannot follow them. Stop giving $0.25 raises and discuss increasing the wages for associates to insure quality work.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Could be a great place if the practiced what they preach!

    Sales Consultant (Former Employee)
    Independence, MO

    ProsGreat training program for someone with no experience. Enjoyed everyone that I worked with and had a lot of fun. Good business model, customers like the no hassle. Flexible hours for part time. Really could be a great place to work if there were changes. The philosophy is great, the execution of it....not so good

    ConsWow, where do I begin? Low pay. long hours for Sales Consultants. CarMax has figured out how to stop paying for clerical and other functions by moving them to the Sales team who are commissioned and do not get paid for ever increasing responsibilities. You set up and deliver appraisals and deliver the results, take applications, run credit, collect all loan stipulations/scan paperwork, work the e-office and sometimes have to help detail the cars and anything else they can give you, which takes away from being able to sell cars. You spend weeks training, only to learn things are done differently on the floor. The policies are not applied consistently, manager to manager, nor employee to employee. It changes depending on who is involved. The part time employee are constantly having deals taken or split so it is difficult to make much money. The rules just are constantly changing. Open door policy.............not...............you can expect retaliation if you do not 'drink the CarMax koolaide' as I was told. Managers engage in petty gossip, share personal opinions and information about peers and subordinates. Some managers have NO people skills, some are immature, volatile and unpredictable, others bring way too much of their personal lives in the store. HR needs to make a clean sweep of this store, to train on hostile work environment (inappropriate comments) and teach some of the managers how to lead. Not all bad, just a few that contribute to the chaos and high turnover rate. So sad.....I really enjoyed what I did....just could not stomach some of the practices and the inconsistencies, anymore. On to better things! This is primarily directed to the Sales team. The GM, Buyers, Business Office, Service.... fine. Sales team needs help. I will be glad to offer my comments directly to Corporate.....just let me know....I do not need to hide behind anonymity. I am not a disgruntled employee, just a truly disappointed one. High school....immature.....mentality. CarMax and its image is too good for that....grow up people. Those who stay, just tolerate it and go along to get along. Killed my enthusiasm....and yes.....I can and did sell cars! Mass exodus....too bad!

    Advice to Senior ManagementOpen door should be just that.....monitor your Sales Manager to make sure they foster a positive work environment and get rid of the hostile undercurrent everyone is afraid to talk about. Pay your Salesforce or at least get rid of some of the non-value added (should be waged functions) so they can make money. Too many sales consultants to make a decent living. You will see your turnover rate go down if you hold your management team accountable for their actions and the high turnover.

    No, I would not recommend this company to a friend

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    Dont waste your time.

    Sales Consultant (Former Employee)
    Norcross, GA

    ProsYou can call out and because your on comision only . No one cares

    Consmanagment. They have been there for years they are over worked and under paid. If you are a go getter they will give you a hard time becuase in your first year you can make more then them. Useless training and sales meeting. The Norcross GA store is a wild mess. No one follows the rules and the ones who kiss up are the ones they protect. Way too much work for commision only. Good job for a old man with no friends. Also good for the non social peson

    Advice to Senior Managementyou dont help close deals you are never around when the sales rep need you. Norcross managers hate their job. Stop being fake. Take control of your life and get a better job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    CarMax Manager

    Manager (Former Employee)

    ProsFlexible work schedules, tuition assistance, vehicle discounts

    ConsStores are constantly understaffed, high turnover rate, favoritism from supervisors all the way to senior VP. Pay does not equal work. Slow advancement.

    Advice to Senior ManagementStop focusing on policies & go back to what CarMax was founded on "People"

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Micro-Management World

    Business Office Associate (Former Employee)

    ProsFun place to work most of the time. Most co-workers easy to get along with and there are lots of fun activities that you get to be a part of.

    ConsWould be a GREAT place to work if you didn't have to put up with the BS that trickles down from Corporate. Pay could be better for what is expected of you. Rules change almost daily and depending on whom your manager is, the rules tend to be "bent" frequently to suit the manager's style.

    Advice to Senior ManagementTell managers that micro-managing their subordinates is demoralizing, degrading and downright stupid. We are well-trained, so let us do the job we are trained to do and paid to do. We don't need to be asked every 10 minutes "Did you do this?" or "Did you do that?". Also, monthly file reviews . . . REALLY?!? Do you really believe that much has changed in four weeks time that it needs to be reviewed . . . NO it has not! That kind of crap is for whiney-babies that think they're not being paid enough attention to, Grow up!

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Not the best place to work (or buy a car for that matter)

    Anonymous Employee (Current Employee)

    ProsThe people that work there tend to work hard and do the right thing. Unlimited time off as long as there is staffing.

    ConsRetail hrs limit you work-life balance. The pay is way below industry averages so people dont stay very long in that department. They are always understaffed so people get overworked and burned out quickly. Associates are forced to lie regarding appraisal offers (ex. A customer may get a $2k offer on their car when the buyer actually puts down $3k in the system) in a way to increase company revenue. Next time you have your car appraised at CarMax ask about ACR ( Appraisal Cost Recovery) and why you aren't getting the full market value.

    Advice to Senior ManagementFocus on retaining your associates and provide positive recognition when possible. Stop treating associates like they are expendable when they are doing their best to do right by the company.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at CarMax reviews and ratings — including employee satisfaction and approval rating for CarMax CEO Tom Folliard. All 99 reviews posted anonymously by CarMax employees.