CarMax Reviews

Updated July 2, 2015
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
208 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

307 Employee Reviews

Sort: Popular Rating Date
  1. cool place

    Former Employee - Lead Sales Consultant *Customer Service Representative in Edmond, OK
    Former Employee - Lead Sales Consultant *Customer Service Representative in Edmond, OK

    I worked at CarMax (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company to work for work/life balance

    Cons

    commission based would be better if there was an hourly pay as well

    Advice to Management

    keep doing what you are doing and everything will be fine


  2. Carmax sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Pros

    good environment, good staff members

    Cons

    morning huddles is a hassle


  3. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Richmond, VA
    Current Employee - Sales Manager in Richmond, VA

    I have been working at CarMax (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company that cares about its employees and its customers.

    Cons

    Retail hours make work/life balance challenging.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Jacksonville, FL
    Former Employee - Business Office Associate in Jacksonville, FL

    I worked at CarMax (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of perks! Discounts on cars & service. Managers get to drive company vehicles and if relocated are compensated and helped. Top customer service is rewarded with paid trips (Las Vegas most recently!) there's a lot of emphasis on growth and individual development.

    Cons

    i worked in the office. The pay was decent compared to other retailers, but the workload and stress was much more. I believe the office workers should be compensated for the quantity and quality of the work they do!

    Advice to Management

    Be more transparent! If you have to tell an employee that you don't like something they're doing, tell them! Don't wait for your meetings to discuss with other managers-tell the associate!!


  6. Sales Associate

    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at CarMax part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Good training. Good culture. They want to see you succeed and have a good model to make sure you do.

    Cons

    None, really. I wish the commission rate was a little higher, but I enjoyed working there.


  7. Helpful (1)

    Inventory Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Associate in Gilbert, AZ
    Former Employee - Inventory Associate in Gilbert, AZ

    I worked at CarMax part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Easy work and payed well for it

    Cons

    As a part time employee was treated horribly

    Advice to Management

    Give part time associates opportunities to grow, otherwise they lose interest in working hard quickly.


  8. Great part time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Low stress, good work environment

    Cons

    Required individual development review every month.


  9. Flexible job with great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Associate in Garden Grove, CA
    Current Employee - Inventory Associate in Garden Grove, CA

    I have been working at CarMax (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours
    PTO and benefits
    Great group of people
    Many different divisions so there is room to transfer

    Cons

    Stress from selling cars and meeting quotas


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in White Marsh, MD
    Current Employee - Anonymous Employee in White Marsh, MD

    I have been working at CarMax full-time

    Pros

    Paid time off. Continual training. Team-building meetings. Numerous benefits. Opportunities to transfer within the company. Lots of customers, so need to market yourself. No negotiating sales price of vehicles -- it is posted and in stone.

    Cons

    As a sales associate, the hours are long. Shifts are 9-6 or 12-9. You only get one Saturday off every 6 weeks. It is rare to actually leave at the end of your shift. Invariably, you have a customer that you cannot ditch. To move up to the Directors Club (and earn the higher commissions), you need to sell 15 cars/month. Harder than you think. Regular shifts in the E-Room (phone center from the company website) can be a nuisance if you are expecting to meet other customers.


  11. Helpful (1)

    Carmax

    Current Employee - Sales Associate in Lexington, SC
    Current Employee - Sales Associate in Lexington, SC

    I have been working at CarMax full-time (Less than a year)

    Pros

    The company is very friendly always willing to help as long as you have the motivation

    Cons

    Working outside in the heat of summer is hard and brutual



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