CarMax Reviews

Updated September 28, 2014
Updated September 28, 2014
697 Reviews
3.3
697 Reviews
Rating Trends

Recommend to a friend
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
478 Ratings

Review Highlights

Pros
  • Work life balance, great pay, advancement opportunities, amazing relocation program (in 24 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 37 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 48 reviews)

More Highlights

107 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    The best place to work for and get valuable customer relation skills that can be used in everyday life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    The training, culture, integrity. The training provided is top notch and have used this in current life situations.

    Cons

    Some transactions may take longer than normal due to the stipulations involved and may require you to stay well after your shift is over. You really don't want to pass it off because you have built such a great rapport with your guest that you feel responsible and want to see it through to the end.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    This is really a great place to work! I am thoroughly impressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    With a flat rate commission, you are able to be completely honest and truthful with your customers. This is beneficial to both the consultants, and the customers.

    Cons

    I have absolutely no negative things to say about CarMax. I have worked here for around three years, and I am completely content with my workplace experience.

    Advice to ManagementAdvice

    Management is doing a great job. Sales managers are very helpful, and our LGM does a great job of keeping the company morale high.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Great to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Body Man
    Current Employee - Body Man

    I have been working at CarMax full-time for more than 10 years

    Pros

    Great pay and incentive package and vacation

    Cons

    Lower management not trained well

    Advice to ManagementAdvice

    More training for lower management

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not only do you sales experience you get to build on your confidence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Fort Worth, TX
    Former Employee - Sales Consultant in Fort Worth, TX

    I worked at CarMax part-time for more than 3 years

    Pros

    Great pay with great bennifits.

    Cons

    If someone returns a car in five days you don't get compensated for your time.

    Advice to ManagementAdvice

    Hire more experience supervisors.

    Approves of CEO
  6. 1 person found this helpful  

    Best decision I ever made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at CarMax full-time for more than a year

    Pros

    Work life balance, great pay, advancement opportunities, amazing relocation program.

    Cons

    None that I'm aware of.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good Job, Collection Dept the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Great Company, friendly environment. Fun

    Cons

    AVOID COLLECTION DEPT Everywhere else is great

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Augusta, GA
    Current Employee - Sales Consultant in Augusta, GA

    I have been working at CarMax full-time for more than a year

    Pros

    Great place to work with benefits. You have to work hard to make money.

    Cons

    Don't really like dealing customers that are time wasters.

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    Any technicians dream company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical Associate V  in  Los Angeles, CA
    Current Employee - Mechanical Associate V in Los Angeles, CA

    I have been working at CarMax full-time for more than 3 years

    Pros

    All tools are provided. Hourly pay instead of flat rate. They actually pay overtime. Great benefits.

    Cons

    Possible long stretches of overtime but that means significantly more money so it's not so bad.

    Advice to ManagementAdvice

    Some higher ups could connect better with production techs. A few do really great, more just stay away.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  Louisville, KY
    Current Employee - Part Time Sales Associate in Louisville, KY

    I have been working at CarMax part-time for more than 3 years

    Pros

    Great benefits
    Good pay for part time.
    Business experience
    Opportunity to move up

    Cons

    Competition
    Dealing with difficult customers
    Leaving later than expected

    Advice to ManagementAdvice

    Stop trying to lie about other dealerships. Give us the facts and the tools to overcome those issues.
    Focus on who is hired for management. I witnessed some deserving individuals get passed over for some who hid but made their numbers look good.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Auto painter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automotive Painter  in  Milwaukie, OR
    Current Employee - Automotive Painter in Milwaukie, OR

    I have been working at CarMax full-time for less than a year

    Pros

    Great place to work for. They provide uniforms. And the benifits are great. They train you and you can go as far as you want.

    Cons

    Painters have to start at the bottom and work their way up. But there is plenty of opportunities to grow.

    Recommends
    Positive Outlook
    Approves of CEO

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