Cardinal Health

  www.cardinalhealth.com
  www.cardinalhealth.com

Cardinal Health Reviews

Updated October 20, 2014
Updated October 20, 2014
488 Reviews
3.2
488 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cardinal Health Chairman & CEO George S. Barrett
George S. Barrett
256 Ratings

Review Highlights

Pros
  • Work life balance depends on your manager and their expectations (in 35 reviews)

  • Strong management team, very good benefits, excellent resources to do your job (in 42 reviews)


Cons
  • While encouraged, there will be times when work-life balance is not very balanced (in 22 reviews)

  • poor work-life balance, long hours, management is ever-changing, lots of turnover (in 18 reviews)

More Highlights

84 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Struggling with Healthcare changes as they are

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cardinal Health

    Pros

    Lots of opportunity within the company

    Cons

    Upper management is always changing their direction

    Advice to ManagementAdvice

    listen to employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Customer Service--Radcliff,KY--Unstable, Toxic, Chaotic ,and needlessly stressful work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Radcliff, KY
    Former Employee - Customer Service Representative in Radcliff, KY

    I worked at Cardinal Health full-time (more than 3 years)

    Pros

    Mon-Friday schedule, inside work, some good team mates and supervisors

    Cons

    Constantly changing procedures. Procedures that need to be changed at DC level and customer ops that contribute to chaos. Job insecurity with threat of outsourcing of csr and other jobs constantly hanging over head. Work overload. Abusive verbal conduct on the part of Sales Reps (Mostly Field Reps, but even some Inside Sales Reps). Unreliable IT systems. Overly complex IT Customer Service software. Supervisors quitting left and right and even local Manager positions now on the block. Constant restructuring of customer service ops, can't seem to figure it out. Company showing signs of coming apart at the seams. Make sure your ventilation systems are free of allergens and dust.

    Advice to ManagementAdvice

    Stay loyal to your American workers who have served you for years. Stop outsourcing jobs and hanging threat of job loss over you customer service reps and other employees. Work out the kinks in your current systems. Fix what you have instead of just jumping wholesale into new applications. Get DC's to complete Service Issues for credits instead of leaving them incomplete for CSR's to maintain on top of everything else they have to do. Stop the on-site kindergarten and grade school activities that reduce productivity. Your employees are adults, not children. Support your CSR's with direct supervisor where they work, not from a remote location. Stop talking out of both sides of your mouth. Stop trying to sell your employees on staying with you when you are ready to cut them as soon as you can by outsourcing their jobs to save a buck, because you are insulting their intelligence and they can see right through your double-talk. Put more people back on the phones and beef up back office employee numbers to take unneeded pressure and stress off your inbound reps. Create single-point contact area for credit and risk situations concerning customers. Get your credit department to apply payments asap to prevent order blockages. Improve your customer ops area to prevent new customers from having order blocked because of "risk" created by poor account setup. School your Sales Reps (Inside and Outside) on how to communicate with CSR's in the same respectful and professional manner you require of CSR's .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    No regard to family life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor
    Former Employee - Operations Supervisor

    I worked at Cardinal Health full-time (more than 3 years)

    Pros

    They have a very generous PTO policy, 19 days off the bat, but getting those days off approved is like pulling teeth.
    They have good benefits: health insurance, FMLA

    Cons

    They have no regard to your personal and family life. They'll call no matter what time or day if they need you.
    They have no proper training time whenever there's change of SOP but whenever there's a mishap the grunt workers and immediate supervisors get all the blame.

    Advice to ManagementAdvice

    Please listen to your employees.
    Please visit the different sites to know and understand how each process works. Don't just look at your spreadsheet and throw out demands so that your spreadsheets will remain in the green. This way you'll have a more realized instead of an idealized goal and your employees will have a better work attitude.
    Understand how long training takes.
    Stop spreading your employees too thin.
    Lastly, think about coverage for employees on PTO. Maybe you can have a part time or pool position. Also, have an employee to cover for the supervisor on PTO.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Benefits are good but that's about it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Consultant in Dublin, OH
    Current Employee - Account Consultant in Dublin, OH

    I have been working at Cardinal Health full-time (more than 5 years)

    Pros

    PTO, benefits, on-site pharmacy, very nice building and....that's it.

    Cons

    The pay is horrible and well below industry average. Upper management does not care about you unless you are a brown noser. In fact most won't even speak to you. Forget about getting a promotion too if you aren't friends with the hiring manager. It's all about who you know and not what you know here. If you don't look and dress like a model they treat you as if you are worthless. They have "re-orgs" every year and a half or so. Seems like they always move the good ones out and keep the idiots. Talent management is also a joke as is HR. Don't expect them to be there for you if you have an issue.

    Advice to ManagementAdvice

    Stop playing favorites and learn how to manage.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    One day somebody is going to drive this company to reach its potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Cardinal Health full-time (more than 5 years)

    Pros

    Some real talent! Cordial people. Great to have onsite cafeteria. With their town halls, I believe senior management makes a real effort to communicate. Between the Dublin infrastructure and Chicagoland's ability to attract world class talent the two campus structure really works.
    Process driven. Agree with a lot of the other reviews that the paperwork is tremendous but, it's necessary because it includes the optimal steps to accomplish tasks that a lot of people worked very hard to get right (fully compliant, recognized within both CAH's and its customer's systems, GPO pricing, reach every call point, forecasted so we have product in the distribution center, etc.).
    The training that went into category management brought some new practices across the business and a near unified team in terms of implementation.

    Cons

    Because of the international product development pipeline and the supply chain, the need for frequent nightly phone calls can cause long hours. Most of us understood and assumed that our efforts were recognized.
    Pay is below average compared to other medical distribution or medical device companies.
    Lot of 30-40 something ticket punching, know it all, Director's and VP's who can't identify a single staff member they've developed to a higher level. While they bring some excellent tools to the organization it's hard to measure the impact of them complaining about their boss's title over drinks when the required annual review and semi-annual goal setting is the only time they will discuss career development with their own direct reports.
    Nepotism rules! Promotions are awarded based upon who you know rather than how you performed.
    Recognition for hard work is sometimes stolen-besides upper management presentations where credit was claimed I heartbreakingly witnessed a company award go to an individual for entirely someone else's work.

    Advice to ManagementAdvice

    Pay attention to the Voice of Employee survey's. Lots of talking people "off the ledge" every time these are done but the truth's shouldn't be ignored. You have a real issue in the 1st, 2nd, 3rd levels of management and lack of HR presence in Waukegan. Workplace bullies exist at all three levels, have been unchecked, and you lost some very good people due to these circumstances. HR absenteeism usually results in the subordinate being forced out of the organization instead of separating the two people.
    Get real about where you want to take this business. Too many competing agendas. Starting at the top, get rid of the people including the "brown nosers" who aren't working each and every day towards achieving your vision. Consider bringing back some former high achievers who know the way to get things done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great on boarding process but terrible growth opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator, Product Data Management in Dublin, OH
    Current Employee - Coordinator, Product Data Management in Dublin, OH

    I have been working at Cardinal Health full-time (less than an year)

    Pros

    Great training process. Extremely thorough training process. The company stands for great values, consistent encouragement of all employees to further their careers.

    Cons

    Working as a contractor should allow for greater chance of being brought on full time. Very un-transparent of open possibilities. Little effort to help you network and further your career. All talk, no walk.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Work to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Cardinal Health full-time (more than 3 years)

    Pros

    Nice people to work with

    Cons

    You work constantly without ever getting a break. Your commission is never right. Work just keeps getting piled on every day

    Advice to ManagementAdvice

    Start leaving your offices and get in the trenches. Actually talk to your employees and learn their names . You have no idea what is going on in the field

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Disappointing experience, lessons learned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Cardinal Health full-time (more than 5 years)

    Pros

    Paid time off is generous 3 weeks to start
    Benefits better than average
    Work life balance depends on your manager and their expectations.

    Cons

    Compensation is well below industry average
    No autonomy
    Leadership... its a man's world
    Too many open regions with no back up for reps covering multiple areas.
    Unrealistic quotas

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    was a great place to work many years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Consultant
    Former Employee - Territory Consultant

    I worked at Cardinal Health full-time (more than 8 years)

    Pros

    decent benfits, ability to move up

    Cons

    work life balance leans more towards the company although they tell you it's important to them, too many products in your bag and they pull you in 500 different directions; sales reporting changes every 2 years but they continue to use bits and pieces from previous systems. Each vp wants a different report and it's all manual work. Paper work is a entire other job from 4-12pm. They have higher base salaries than most companies but they will pull from that number in your % to plan. Not every GP$ is created equal so you could make the company a ton of money but if it's not in the right bucket you won't make any commission but still support the product line.

    Advice to ManagementAdvice

    Compensate your employees accordingly. once they get to the end of the stick and find out there is no carrot that's when people pack up and leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Good at first but not a great career opportunity to advance without a degree.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate II in Salt Lake City, UT
    Current Employee - Warehouse Associate II in Salt Lake City, UT

    I have been working at Cardinal Health full-time (more than 5 years)

    Pros

    Paid time off and the people.

    Cons

    Raises are terrible, some people don't even get a raise,to much micro managing, to much lrts and six sigma practices that overpower the actual work.

    Advice to ManagementAdvice

    Stop being a greedy fortune 500 company that makes billions a year and slim down the six sigma and actually care about the employees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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