CareCore National

www.carecorenational.com

CareCore National Reviews

Updated January 2, 2015
Updated January 2, 2015
60 Reviews
2.2
60 Reviews
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John Arlotta
37 Ratings

Review Highlights

Pros
  • I get to work from home which helps commute costs (in 18 reviews)

  • Decent salaries offered, if you are in South Carolina you are about 20 minutes from the beach, cost of living is relatively cheap, offices are new (in 3 reviews)


Cons
  • If you have experience in the health care industry or in a call center - you can do better elsewhere (in 5 reviews)

  • The health insurance is so terrible it is embarrassing (in 5 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Horrible place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareCore National

    Pros

    Close to home, that's about it!!

    Cons

    The job was awful. I had to clock in and clock out, I hated working in a call center environment. Most of the people were nasty, and I was extremely unhappy. The pay was low, and I couldn't wait to leave after one week!!!! My advice - don't work there!!!!!!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    remember ma bell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Jockey in Colorado Springs, CO
    Current Employee - Phone Jockey in Colorado Springs, CO

    I have been working at CareCore National full-time (less than a year)

    Pros

    The pure stupidity of the executive management. They are so busy scrambling to stab each other in the back they miss everything else. Close proximity to the slopes, holidays off.

    Cons

    Sneaky ,underhanded double talk, CEO thinks the employees are stupid. Secrets, lies, the rich get richer and they really don't care who they stomp all over. Inappropriate conduct , borderline harassment. Audits by unqualified staff . Hr is a joke, and more than likely in bed with the company head.

    Advice to ManagementAdvice

    Get your heads out of the sand. When you are out of a job , the people you are crapping on may be the ones interviewing you for your next position.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    It Seemed Nice From The Outside In

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Decision Support Representative in Colorado Springs, CO
    Current Employee - Clinical Decision Support Representative in Colorado Springs, CO

    I have been working at CareCore National full-time (more than a year)

    Pros

    Work from home opportunity..
    Lots of employee activities, potlucks, BBQs etc. But all based around your breaks and lunch. Some of the staff..
    PTO.. paid holidays.. Weekends off job paid life insurance.. Easy interview..

    Cons

    Pay not enough for the work
    Favoritism runs wild
    Supervisors never do their job in Non clinical.. Always talking and ordering sushi..
    The scripting is RIDICULOUS..
    The expectations of taking over 100 calls a day and only using ten minutes a day to use the restroom.
    Promotions are bs.. And based on favortism as well
    Things CONSTANLY change as far as rules and audits are concerned. What to say what not to say..

    The "evidence based guidelines" are bogus
    Its VERY repetitive..
    The attendance policy is outrageous.. Basically designed to cause issues and write ups.

    They Dont give you room to have a family work balance.. If your kids are sick or something more than 4 days a year get ready to be written up.. You're not forgiven for that absence until a YEAR later.. Yeah 365 days

    Dont get me started on HR.. That's a joke. Unless you're paid to NOT DO YOUR JOB..

    I could go on all day. Just DONT DO IT.

    Advice to ManagementAdvice

    Revamp your case building system
    Do away with your attendance policy
    Pay more money! You know enough to take care of the family we dont get to see unless its a weekend.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Former Inmate-CR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Nurse Reviewer in Bluffton, SC
    Former Employee - Clinical Nurse Reviewer in Bluffton, SC

    I worked at CareCore National full-time (more than a year)

    Pros

    The ability to work from home. The ability to make extra money doing overtime. The 3 week training I received in SC.

    Cons

    I was considering going back to work here while I continue my education, but reading the reviews made me remember why I left. It was IMPOSSIBLE to get a day off, even when the request was given more than a month in advance! The audits were a nightmare, truly, ONE word off or missed and your score went down a couple of points, which in the grand scheme of things I wouldn't normally care about but this affected my "bonus." The recording of calls was ridiculous and I could always tell when they were doing it. I was a high producer but who cares, they still micromanaged me to death. It's was almost like they got a sick pleasure out of killing your spirit. I'm not even sure why they hired Nurses because we couldn't use our nursing judgment ever! My Supervisors were ok, I just think that the system is inherently flawed, and this company is an example of how money and healthcare do not and should not mix!

    Advice to ManagementAdvice

    It would fall on deaf ears so I won't waste my time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Worst job I've ever held!!!!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareCore National

    Pros

    The few CRs I collaborated with on rare occasions We were all like "crabs in a barrell", trying to get out..

    Cons

    Everything!! Management under trained, and non supportive. Benefits near impossible to utilize.Too much difficulty obtaining PTO. Very unappreciative of staff. Spoken to as if you're an imbecile on occasion. Daily issues with computer systems. Lacking serious ethics of customer service to employees....especially for a Healthcare Organization.

    Advice to ManagementAdvice

    WFM needs major overhaul.Hold your managers accountable for their poor treatment of staff .Who are they supporting when not supporting CR staff?

  7. 5 people found this helpful  

    "Nepotism at it's finest"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bluffton, SC
    Former Employee - Anonymous Employee in Bluffton, SC

    I worked at CareCore National full-time (more than a year)

    Pros

    Met some truly nice people.

    Cons

    I used to think this company sets you up to fail however they actually set you up to never succeed.

    Management - people are in positions that they have no previous experience in. If you grew up with the COO, your kids go to school with his kids or your parents are friends with him you will certainly remained employed. Even when every manager in the company does not want to work with you as long as you smile and say "Yes Sir" to the COO he will find a job for you. He will fire people just to find a spot for you.

    Human Resources - one of the biggest problems with this company begins in HR. They do not follow common industry policies and procedures. They are so afraid of being sued that they cave into employees out of fear instead of doing what is right. Good qualified people are fired with no warning or reason. It says a lot when an HR personal say they are letting you go and then when they walk you out of the building they are saying sorry and crying.

    Training - There are a few very dedicated and enthusiastic trainers willing to assist the call center agents. If you are hired into a non call center position you will be on your own. You are expected to learn things on your own or look it up on SharePoint. You are provided half of the information that is needed to do your job effectively.

    Health Benefits - for a health care company they are the worst. Astronomical deductibles that they blame on the employees because instead of going to the doctor it is actually cheaper to go to the emergency room.

    I've seen some really good qualified people walk out the door because of how this company is run on a good ole boys club mentality. I would never recommend this company to an enemy much less a friend. If you want to just collect a paycheck and work like a robot then this is the place for you.

    Advice to ManagementAdvice

    What is the point. They will not listen or make the changes necessary to run a successful business with happy employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    VERY DISRESPECTFUL COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareCore National full-time (less than a year)

    Pros

    Work from home, work from home.

    Cons

    Degrading oversight, ultra critical senior management , Thankless job, Cheap company,

    Advice to ManagementAdvice

    Don't make promises you can not keep, don't follow the almighty dollar sign and let insurance companies trample over you and make ridiculous demands. Respect your employees

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Please think twice about accepting a job here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Trainer
    Former Employee - Former Trainer

    I worked at CareCore National full-time (more than a year)

    Pros

    The first month or two are great. They will give you a sales pitch about what a great company it is, and how exciting it is to work for a growing organization!

    Cons

    That facade doesn't last long. Terrible, terrible corporate culture based on fear and negativity.

    If you are considering a job here as a salaried person please realize that you will be expected to work excessive hours because this company is all about bare bones staffing in every department. If you are hired to be on the phones, expect to have every minute of your time (right down to your bathroom breaks) micromanaged.

    This wouldn't be so bad if people were recognized for their contribution - either verbally or financially - but they aren't. They are starting to make payroll "mistakes" where everyone's checks have been late or short (or both). People are speculating that the company is starting to struggle financially.

    The health insurance is so terrible it is embarrassing. Expect to pay $200-$400 per month if you insure your children - for a plan that covers nothing outside of preventative. If you actually need to use the insurance, it is a $4k deductible with an $8k out of pocket maximum. HR is insulting in it's propaganda about how great the benefits are and how much the company cares about it's employees. They don't seem to realize that everyone sees right through it.

    If you have experience in the health care industry or in a call center - you can do better elsewhere.

    Advice to ManagementAdvice

    Stop promoting management from within. Either that - or give them proper training to do their jobs. Quit rewarding senior management for behaving badly and treating people poorly. Stop pretending to care about your employees and just treat them with courtesy and respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Worst Place Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareCore National full-time (less than a year)

    Pros

    The building is very nice.

    Cons

    Extremely unprofessional. You are left completely on your own and set up for failure. Expected to work all sorts of ridiculous hours based on people who have no life and would rather be at work than go home. Worse thing I ever did was take a job there and the best thing I ever did was to leave. I would rather bag groceries in the supermarket than work there but thank God I immediately got a new job with people who appreciate and respect my work. Good riddance CareCore!!!

    Advice to ManagementAdvice

    Why bother - it's a waste of time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    The place needs renaming. Scam to the very core national.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Decision Support Representative in Columbia, SC
    Former Employee - Clinical Decision Support Representative in Columbia, SC

    I worked at CareCore National full-time (more than a year)

    Pros

    If you are able to work at home ; but if not ; there are no pros.

    Cons

    Nothing is good and much walks on the thin grey line of : is it legal ??

    The place is very poorly run and the audit system needs to be investigated for its legal or the very best; it ethical aspects.

    If I had to do it over again, I would not have accepted employment here.
    I am writing this review to warn others to steer clear. I realize today many employers look at the number of jobs listed on resumes and I can almost guarantee you will not stay long term at this joint.
    There are better places to work that leave one proud to put on the resume ; this one is not the case.

    Advice to ManagementAdvice

    Find yourselves another job

    Doesn't Recommend
    Negative Outlook

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