CareCore National
2.0 of 5 44 reviews
www.carecorenational.com Bluffton, SC 1000 to 5000 Employees

CareCore National Reviews

Updated May 15, 2014

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2.0 44 reviews

                             

32% Approve of the CEO

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John Arlotta

(28 ratings)

24% of employees recommend this company to a friend
29 Employee Reviews Back to all reviews
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    1 person found this helpful  

    "Nepotism at it's finest"

    (Former Employee)
    Bluffton, SC

    ProsMet some truly nice people.

    ConsI used to think this company sets you up to fail however they actually set you up to never succeed.

    Management - people are in positions that they have no previous experience in. If you grew up with the COO, your kids go to school with his kids or your parents are friends with him you will certainly remained employed. Even when every manager in the company does not want to work with you as long as you smile and say "Yes Sir" to the COO he will find a job for you. He will fire people just to find a spot for you.

    Human Resources - one of the biggest problems with this company begins in HR. They do not follow common industry policies and procedures. They are so afraid of being sued that they cave into employees out of fear instead of doing what is right. Good qualified people are fired with no warning or reason. It says a lot when an HR personal say they are letting you go and then when they walk you out of the building they are saying sorry and crying.

    Training - There are a few very dedicated and enthusiastic trainers willing to assist the call center agents. If you are hired into a non call center position you will be on your own. You are expected to learn things on your own or look it up on SharePoint. You are provided half of the information that is needed to do your job effectively.

    Health Benefits - for a health care company they are the worst. Astronomical deductibles that they blame on the employees because instead of going to the doctor it is actually cheaper to go to the emergency room.

    I've seen some really good qualified people walk out the door because of how this company is run on a good ole boys club mentality. I would never recommend this company to an enemy much less a friend. If you want to just collect a paycheck and work like a robot then this is the place for you.

    Advice to Senior ManagementWhat is the point. They will not listen or make the changes necessary to run a successful business with happy employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    VERY DISRESPECTFUL COMPANY

    Anonymous Employee (Former Employee)

    ProsWork from home, work from home.

    ConsDegrading oversight, ultra critical senior management , Thankless job, Cheap company,

    Advice to Senior ManagementDon't make promises you can not keep, don't follow the almighty dollar sign and let insurance companies trample over you and make ridiculous demands. Respect your employees

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Worst Place Ever

    Anonymous Employee (Former Employee)

    ProsThe building is very nice.

    ConsExtremely unprofessional. You are left completely on your own and set up for failure. Expected to work all sorts of ridiculous hours based on people who have no life and would rather be at work than go home. Worse thing I ever did was take a job there and the best thing I ever did was to leave. I would rather bag groceries in the supermarket than work there but thank God I immediately got a new job with people who appreciate and respect my work. Good riddance CareCore!!!

    Advice to Senior ManagementWhy bother - it's a waste of time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Please think twice about accepting a job here.

    Former Trainer (Former Employee)

    ProsThe first month or two are great. They will give you a sales pitch about what a great company it is, and how exciting it is to work for a growing organization!

    ConsThat facade doesn't last long. Terrible, terrible corporate culture based on fear and negativity.

    If you are considering a job here as a salaried person please realize that you will be expected to work excessive hours because this company is all about bare bones staffing in every department. If you are hired to be on the phones, expect to have every minute of your time (right down to your bathroom breaks) micromanaged.

    This wouldn't be so bad if people were recognized for their contribution - either verbally or financially - but they aren't. They are starting to make payroll "mistakes" where everyone's checks have been late or short (or both). People are speculating that the company is starting to struggle financially.

    The health insurance is so terrible it is embarrassing. Expect to pay $200-$400 per month if you insure your children - for a plan that covers nothing outside of preventative. If you actually need to use the insurance, it is a $4k deductible with an $8k out of pocket maximum. HR is insulting in it's propaganda about how great the benefits are and how much the company cares about it's employees. They don't seem to realize that everyone sees right through it.

    If you have experience in the health care industry or in a call center - you can do better elsewhere.

    Advice to Senior ManagementStop promoting management from within. Either that - or give them proper training to do their jobs. Quit rewarding senior management for behaving badly and treating people poorly. Stop pretending to care about your employees and just treat them with courtesy and respect.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good company until you ask questions

    Contract Management (Former Employee)

    ProsAble to work from home

    ConsI enjoyed my job until I had an issue with my immediate supervisor. I went to upper management to discuss my issue and low and behold I'm the issue. Any questions made about validity of processes and company policies is a big no no. Many underhanded things are being done to providers and members with permission from the health plans.

    Advice to Senior ManagementCan't wait for the federal investigations to hit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This place sucks!

    Clinical Reviewer (Current Employee)
    Bluffton, SC

    ProsThe only thing that I enjoyed was the training.

    ConsNo room for error. If you make a mistake then management will find a way to fire you.
    The amount of effort and time you put in with the company does not matter.

    Advice to Senior Managementget new management for a lot of the departments.

    No, I would not recommend this company to a friend

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    Illegal actions and being investigated by the Feds

    Human Resources Generalist (Former Employee)
    Bluffton, SC

    ProsPay and clean building are about it.

    ConsEverything else. Rampant nepotism and their actions are unethical and illegal, illegal, illegal. One only needs to read the reviews to know that no matter how much they offer in pay or relocation expenses RUN from this place. It is rotten to the core.

    Advice to Senior ManagementClose the doors, honestly. The vast majority of executive management should never work in corporate America again.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Thankless job, no support and a constant revolving door of employment.

    Clinical Decision Support Representative (Current Employee)
    Bluffton, SC

    ProsYou can work from home. Team members are supportive and a better resource than you actual supervisor. PTO is accumulated per pay period, however you are not given opportunity to take it.

    ConsOn average you are to work no less than 80 cases per day in a 7 hour time span. This means your average call should be no longer than 5.25 mins (this includes callers who have multiple patients/cases). System issues constantly slow down the database to a stand still, however you are not allowed to let your caller know your system is frozen and must repeat, "one moment please" every 20 seconds, which makes us sound like robotic idiots. Sometimes these system freezes can last 5 minutes or more which would equal 15 "one moment please" repeats. ANNOYING. All calls are recorded for "quality assurance", more like for petty employee auditing. I once had points deducted from me on an audit score because before asking the caller their clinical information I said, "I am going to be asking you some clinical questions regarding this study and please stop me once you hear the answer you would like to select." I was deducted 5 points because I did not say, "If you could have the patient chart available," You are only allowed 10 mins of bathroom time per day, heaven forbid you are have stomach issues... you will be given disciplinary points for go over this time. If there is a power outage in the area and you are a remote employee, you are given disciplinary points, same for if internet connection goes down in your area. These instances will also be made up by using your personal PTO. As a remote employee we used to be reimbursed a monthly amount of $60 to our paycheck to offset the cost of our internet/cable/power bill. I have been a remote employee 4 years now and not once have they equated a COLA upgrade to match the increase in our utility bill. Instead this year they dropped it by $30 dollars.

    Advice to Senior ManagementWAKE UP management..... there is a real world out there. You claim to boast higher pay than average for this area. Truth is you brought me into this company with 20+ years experience and started me out at a mere $12/hr and in 6 years have only raised my pay to $15.75. I was making $15/ hour back in 1992. This company is a disgrace. Only reason I stick around is because I do get to work from home, but in order to make up for the average cost of living, I also need to work 2 part time jobs averaging me at 80+ hours a week. Does that seem fair? Does that seem like a quality way of life? Does it seem right that my normal day consists of waking up monday through Friday, starting work for CareCore at 7:30am get off at 4pm, shower and go to next part time job from 5pm to 10:30/11pm. And then my weekends consist of Working both part time jobs by splitting the days between them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst job I have ever had in 30 year nursing career!

    Nurse Reviewer (Former Employee)

    ProsThere are none-they promise you the world and deliver nothing-the good reviews on here are so obviously staged it is ridiculous.

    ConsThey promote their friends-will throw anyone in if they need a Supervisor-good people are overlooked and overworked beyond the imagination. You will need medications to work here-awful benefits-cannot believe they represent health insurance companies-and their employees will fall over dead if they need to use any healthcare benefits from this place! Supervisors are control freaks!

    Advice to Senior ManagementYou avoid the work that you make your employees do-and when they do it zippity quick like you want-you punish them. Make yourself quit so they can hire some real management -and not just move each other around the company and inflate your own titles!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    sickening place to spend time

    Clinical Decision Support Representative (Former Employee)
    Bluffton, SC

    Prosbeautiful building..great location...blueberry bushes in the parking lot

    Conshated it hated it hated it....treated like and imbecile,a robot,and idiot....surprised there wasnt a time manager in the bathroom...interviewed at one salary...hired at 4 dollars less. Felt like the entire company is illegal,immoral and costing people time,lives and money. Everything is scrutinized, lunch breaks,bathroom breaks,breathing....hated every minute and hated what i was doing to the consumer....wish the whole place would shut down. You are made to go through a whole process of approving or disapproving medical testing.....sometimes days are spent arguing the whole process with the consumer and in the end everyone is told....dont dent anything......ridiculous.. CLOSE.....give your pretty building to a company that makes a difference

    Advice to Senior Managementlook at what you are doing. Look at how you treat people. Look a the money and time you are costing the consumer,the dr office and the medical facility. Leave before you sell your soul to the devil!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at CareCore National reviews and ratings — including employee satisfaction and approval rating for CareCore National CEO John Arlotta. All 29 reviews posted anonymously by CareCore National employees.