Career Education

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Career Education Reviews

Updated Jun 18, 2014
Career Education – Schaumburg – “The CEC HQ”

Career Education – Schaumburg – “The CEC HQ”
All Employees Current Employees Only

2.6 163 reviews

20% Approve of the CEO

(no image)

Scott W. Steffey

(25 ratings)

30% of employees recommend this company to a friend

Review Highlights

Pros
  • It's a solid 40 hours a week and the work/life balance is acceptable (in 11 reviews)

  • Great people, good management style overall (in 9 reviews)


Cons
  • Upper Management approves technology releases without a care for student experience (in 8 reviews)

  • Work/life balance is ok because they don't make you stay late (in 4 reviews)

More Highlights
45 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    Start packing...

    Anonymous Employee (Current Employee)

    ProsFantastic people to work in a majority of departments. Great place to get your foot in the door in the educational world. Just use it as a stepping stone and you will have a positive experence!

    ConsIn a time when for profit education is coming under fire, none of the executive level leaders seem to have a solid long term plan to ride out the storm. They just keep shrinking, making layoffs and hoping for a better future.

    Advice to Senior ManagementDevelop a solid long term plan to build a better product and let people know what you have...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits

     

    Chaotic and constantly in flux

    Director (Former Employee) Saint Louis, MO

    ProsField strives for excellence. Changes in corporate leadership while positive may be too little too late.

    ConsDisconnect between field and executive leadership.

    Advice to Senior ManagementTurn over has been disruptive and unsettling to the field. Schools need leaders who understand the challenges and can help support local efforts. Individuals who directly manage schools should gave extensive experience in the industry. Communicate honestly and frequently the expectations and company strategies.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Cold Call Phone Sales Inaccurately Labeled As "Admissions" in a High Volume Environment.

    Admissions Representative (Former Employee) San Antonio, TX

    ProsVery little. There are a few things that I would consider pros but otherwise the Cons far outweigh the Pros. It's important to note that "Admissions" is not what you would expect...this isn't standard college admissions, this is straight up cold-call sales in most respects in a highly corporate environment.

    * Good Pay - tends to be higher than the average admissions agent

    * Good Schools under the CEC umbrella - these are high quality schools with national, and sometimes international reputations to consider.

    * 401K matching and low-cost supplemental life insurance is offered

    ConsThe Cons are many...it's hard to sum up just how frustrating it was to work for CEC.

    * Turnover - is VERY high...I started working there in the middle of the year and there had been 13 people between the start of the year and the middle of the year that had been termed or left before I even started. Morale and attitude is typically very negative and beaten down.

    * Benefits - they are awful...the insurance is a co-op with 90% of all financial responsibility falling on you.

    * Training - is non-existent. You get put in front of a big clipbook and do most of your learning from there by yourself. Management is usually "too busy" to follow-up on any of the exercises that require you to interact with them (such as mock interviews, assessments and shadowing). You may get flown to the corporate headquarters in Chicago, but other than having a neat business trip, you get the clipbook verbally re-iterated to you - NOTHING new is learned, and none of it is of any value. I believe they now just do the training over the phone via conference calling.

    * Work - is NOT Admissions. I'd worked in college admissions for 3 years before joining CEC at a private university. I took the CEC job for the higher pay, but what I did at CEC was not admissions. This was straight-up, high volume, 200+ outbound calls per day COLD CALLING. You are given lead lists that are over a year old, full of people who have already angrily expressed that they did not want to hear from us ever again. New "Leads" are generated from the worst possible sources (low-income areas in the gulf states in particular).

    * Expectations - are unrealistic. New hires are expected to produce 7 enrollments just to prevent themselves from being put on a Performance plan. In reality they need 10 to be successful. The tools, coaching, and resources for this are non-existent. I was an experienced admissions counselor and was unable to do this with the resources (or lack thereof) provided.

    * Teamwork - is non-existent. This further exemplifies the fact that this is a SALES job, NOT and ADMISSIONS job. Management continuously stresses that leads belong to the company and anyone is able to work them. This causes fierce competition between agents, rather than teamwork. Newly assigned leads could be ripped right out from under you if they happen to return your call, but someone else picks up the phone first. Regardless of conversations had, notes put into the system, if another agent gets the callback first, or if your new lead happens to show up on a newly distro'd lead list (which happens often), they'll just go ahead and take the lead from you. This leads to confrontations in the office, and can be the difference between putting you on the performance plan or being successful. Even management/leads do this to reps. There is no common decency or protocol.

    * Performance Plan - is NOT an "Improvement" plan. It is instead a track-plan to eliminate agents from employment. No coaching was given, no help, no re-training. If you're on the PIP, you're on your own. And EVERYONE winds up on the PIP at some point. I saw brand new reps getting put on the PIP after their first month.

    If you're a natural salesperson with that "Carpe Diem" approach, not at all interested in the welfare of the students you are selling to, but rather interested in making those numbers and making those cold calls, this is your job. If you're an admissions counselor, CEC Admissions is NOT for you.

    Advice to Senior ManagementTAKE AN INTEREST IN YOUR REPS. Stop saying you're going to help/coach, and actually DO IT. Why is turnover so high? Because no one knows how to run the department. I've never seen such turnover before, and I've worked at high-volume CSR call centers before. If management would spend more time managing and coaching, they wouldn't have to spend all of their time worrying about getting chewed out by corporate. It goes both ways.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
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    1 person found this helpful  

    Mediocre.

    Service Desk Technician (Former Employee) Elgin, IL

    Prosavg wage & benefit pkg

    Conssell out good employees / AMERICAN jobs for low-quality and low cost

    Advice to Senior Managementkeep jobs in AMERICA!!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Boys Club

    Anonymous Employee (Current Employee)

    ProsWe can wear jeans on friday

    Consif you arent in the boys club you dont go anywhere

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    2 people found this helpful  

    Great technology...poor leadership and direction

    Director (Current Employee) Schaumburg, IL

    ProsAs far as technology to deliver an educational solution to the student, there are few if any that can compete with the platform.

    ConsCEC is great at promises during the recruiting process. Sadly, it doesn't turn into reality, ever. The company (and it is a company) has lost focus on the students and the only thing that matters is the bottom line. The leadership in the company is lacking and the strategic vision of the corporation is unknown. Layoffs are very common place and the work of the displaced employees is never back filled. The company is also highly political and if your opinion is to the contrary, you've limited your career potential.

    Advice to Senior ManagementBe honest with employees, be honest with prospective students and be honest with yourself.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't care about employees

    Student Finance Processor (Former Employee) Schaumburg, IL

    ProsPay was good
    Hour long lunch

    ConsMicromanagement
    Diploma mill for their students
    No place for advancement
    They put in place these attendance points that if you were late by 1 minute you would get points deducted. It was so stupid.
    New CEO laid everyoneoff without notice

    Advice to Senior ManagementDon't micromanage people. Everything isn't about numbers.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The worst of Management and the best of colleagues.

    Midlevel Management (Former Employee) Saint Paul, MN

    ProsGood Comrades
    The staff here have to really stick together if not Management will
    destroy them

    ConsWorst Management
    The company is the epitome of the worst of corporate education

    Advice to Senior ManagementThey will never concede to listen
    The management and culture is totally deceitful
    nothing as it is explained or written

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Hell on Earth

    Anonymous Employee (Former Employee) Schaumburg, IL

    Prosbenefits, location, ok as an entry level position

    Consbad management, low salaries, frat house atmosphere, hard to transfer the experience to other more professional positions

    Advice to Senior ManagementStart acting like a boss and stop going to pretend meetings to occupy your time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Unrealistic workload, lackluster compensation... but a good place to get your foot in the door.

    Senior Software Developer (Former Employee) Schaumburg, IL

    ProsWorked with modern IT technologies
    Many advancement opportunities (due to turnover)

    ConsPoor management of human capital
    High turnover
    Outsourced jobs to India, China, Philippines

    Advice to Senior ManagementGet a better handle on employee workload, distribute it more evenly

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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