Caribou Coffee

  www.cariboucoffee.com
  www.cariboucoffee.com

Caribou Coffee Reviews

Updated October 4, 2014
Updated October 4, 2014
276 Reviews
3.2
276 Reviews
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Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
140 Ratings

Review Highlights

Pros
  • Plus you get a free half pound of coffee every week and a free shift drink every time you work (in 17 reviews)

  • Free 1/2 pound of beans every week (in 12 reviews)


Cons
  • Upper management lack of communication and really poor distribution of product (in 25 reviews)

  • There were no shift supervisors and the storage room was a mess (in 20 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1.  

    Horrible, DON'T WORK HERE!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Saint Paul, MN
    Current Employee - Team Member in Saint Paul, MN

    I have been working at Caribou Coffee part-time (less than an year)

    Pros

    Free Coffee, Free shift drink

    Cons

    1. Its a lie... its is not flexible. I am a high school student who is an athlete and apart of many clubs at school, so I am very busy. The Caribou I work at did not consider my requested days off.There was a Saturday that I requested 1 month prior to the day and I was still given the day. I was physically out of town for a college visit so I had no way to go, so I was written up for No Call No Show, even though I did let my manager know a month ahead, funny thing was 4 other people go that day off that requested it after me. Another thing is there were time where I was scheduled on days requested off with out any asking me. I mean at lease notify me or ask me why I requested the day off, this one time I had an ACT prep test and I requested the day off for it and I was told by the manager that she wasn't going to schedule me, next thing I know I had to come in that day.

    2.That leads me to the biggest issue, not being treated equally. Now I don't want to dive in to the racial thing but I am African american and I am the youngest person to work at my store. 16 years old. But my point is, i feel like I am treated different from my co-workers. For example when requesting days off my co-workers tend to get it instead of me, I don't see the reasoning there. Another example would be the littlest comment that is made by the store manager towards me when I make a mistake, they are sarcastic and low key negative , they're just presented in a "nice" manner. Another example is when I came in exactly 2 minutes late and I was scolded about coming to work on time and being at my station exactly at the correct time, while on the other had ive seen my co-workers show up later than me and the manager said absolutely nothing to them.

    3. No sick days apparently, and the don't follow their own rule books. I had an injury at a soccer game about 4 hours prior to the time I was supposed to be at work. My right ankle was the size of a tennis ball and was purple. I call in a soon as possible, just about 3 hours prior and talked to the manager and told her about my situation, at the moment I was with a physician getting my foot treated. I was told to stay off my foot for a while because it was a pretty bad sprain. I told the manager and she straight up told me good luck finding someone to cover you. Which I found disappointing because how are you going to run a business when not all of your employees can preform 100%. Plus I had no assistance finding someone last minute to cover, I understand that its my responsibility to find someone but give me a break, I was in the middle of pain and chaos. Plus the handbook states that I have 2 hours prior to call in for an emergency which I did and nothing was taken into consideration. I worked a 7 hour shift with one food sprained. It was horrible, at least give me the day off.

    4. Training is horrible. They had a bunch of new people hired. One girl was working for about a month and wasn't trained on cold bar, and was scheduled a bunch of morning shifts and was put on cold bar, so basically was told to learn from mistakes. Plus the manager was breathing down her neck which made things worse. Thank god my training process was good, but after working their a while things changed.

    5. No rewards, appreciation, nothing like that. Not good enough recognition

    6. No breaks. I know its a law to give your workers a break if they work 8 hour shift or more. Non of given here at caribou. Which I think is BS. I would come in at 7AM and work will 3PM, I dont get a lunch break becasue its busy, and even after a rush we have to catch up on cleaning and restocking, and when I ask for a lunch break I have to complete a task before I do so, and this is a problem because I would see the manager siting in the back eating and n the computer doing their manager stuff, so my question is why do you get to eat when ever you want, and I have to complete a task before I do so, when its past lunch, and by the time im done with the task there is another rush. In the end only about 30% of break requests are effective when I work busy mornings. I understand its busy, but I haven't eaten for 8 hours, and its past lunch, don't expect me to have 100% energy, I am human and need food to work. And there are 6-7 others that can cover my position for just 3 minutes while I have a bite, even though the law requires a break on a 8+ hour shift.

    7. No employee feed back. This just shows how much caribou cares about the workers. There is not one thing that I can fill out to tell caribou about my work experience. This tells me that they dont care about me or my co workers. But I don't blame them, if they did have something like that I dont know how they would handle all the negative comments.

    But In the end its all about attitude, I still show up to work, do my part and leave. My job description is now "Deal with BS", its "Serve people coffee with a smile" Ill continue to do that. Just dont expect me to be friends with my co workers or manager, Ill treat you the way you treat me.

    Advice to ManagementAdvice

    Step up your game, a good business begins with your employees. If the workers are happy they will deliver positive results. Don't breath down their neck, everyone makes mistakes. ESPECIALLY when they are not given proper training.
    And why don't you try asking your employees about their work experience at caribou.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Upper Management Lies..We wont change a thing when we sold..3 months, bunch of people were laid off when 100's of stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - District Manager in Charlotte, NC
    Former Employee - District Manager in Charlotte, NC

    I worked at Caribou Coffee full-time (more than 3 years)

    Pros

    Coffee enviroment in general is fun no matter which coffee place you work for. Discount on beans, free drinks.

    Cons

    Fast paced, early hours, learning to be a pro at the bar, scheduling inconsistent. Marketing inconsistent.

    Advice to ManagementAdvice

    Gave up on North Carolina too soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    No longer has identity and fails to live to own mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Winnetka, IL
    Former Employee - Store Manager in Winnetka, IL

    I worked at Caribou Coffee full-time (less than an year)

    Pros

    Store employees are great to work with and lead. Unlimited creativity from them.
    Best coffee around.
    My store was connected to the best book store around.

    Cons

    Corporate and district Management's inability to even comprehend mission statement.
    Work life balance nonexistent.
    Constant pressure to fire great employees, "because their hourly wage is too high."
    Trying to be the competition and losing its history.
    Managed to a report of promotional items sold. Not profitability or overall same store sales.

    Advice to ManagementAdvice

    If you create a culture statement, live by it!
    Our Guests: Through Quality, Innovation, Connection.
    Our Team: Listening, Developing, Recognizing.
    Our Community: Being Fair, Accepting, and Responsible.
    Our Personality: Being Fun, Passionate, and Authentic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Parkville, MO
    Current Employee - Shift Supervisor in Parkville, MO

    I have been working at Caribou Coffee part-time (more than an year)

    Pros

    You get a free drink for each shift you work, and also a free half pound of coffee each week. That's literally the only perk of this job

    Cons

    Caribou found a loophole that allows them to deny its employees breaks. I've worked shifts as long as 11 hours without even being able to eat or even just sit down for more than a minute. The shoes we're required to wear are murder on my feet and I cannot afford to buy those comfort insoles because our pay is so miniscule. Good luck trying to pay your bills when you're fighting for hours and you're paid less than $9/hour (hint: you can't. I've been living off savings for the last 4 months). How can you expect me to do my best at work when you're not paying me enough for me to be able to feed myself? When you're a Caribou employee, you are a wage slave. A robot programmed to shove overpriced coffee beans in every customer's face or else you won't get any hours. You're expected to eat the sh*t of every cranky customer who screams in your face for no good reason. I have had multiple panic attacks while at work for this reason. This sort of work is humiliating. I work so hard and what do I get in return? Depression and the lack of being able to pay my rent because the higher-ups are too selfish to pay us well.

    Advice to ManagementAdvice

    I can't pay rent with these wages. Not all of us are 16 and living with our parents. There's a reason turnover is so high, it's because we aren't paid NEARLY enough for the sort of suffering humiliation we go through.
    And for the love of GOD stop making your SS and TMs push beans so hard. If a customer wants to buy beans, they will buy them of their own accord, not because a college kid is begging them to. I can't make them buy something they don't want.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Terrible, torture like.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Shakopee, MN
    Former Employee - Team Member in Shakopee, MN

    I worked at Caribou Coffee full-time (less than an year)

    Pros

    Free shift drink. free 1/2 pound of beans each week.

    Cons

    If you work in drive Thru you are forced to sit in your "box" for hours with the sunrise beaming on you and you cannot step out of your box even for a second if you are burning hot. You get yelled at if you don't talk to people in the drive thru even if they are talking on their phone or busy doing something else. You get in trouble if you forgot to tell someone about their ridiculously expensive bean that no one wants to buy because managers only care about how many points they get so THEY can get a bonus...no one else. There is no place to put your lunch if it needs to be refridgerated so there's a better chance you will buy caribous food because you hardly get a break to go somewhere else to eat. Sometimes if you start at 6 or 7 am you get your lunch break at early as 9 (who wants to eat lunch at 9???) and nothing else until your shift ends at 2 or 3. TERRIBLE PLACE TO WORK!!!!!!!!!!!!!!!!!!!!

    Advice to ManagementAdvice

    Think about your employees, and not yourself sometimes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Worst training ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caribou Coffee (less than an year)

    Pros

    It's nice getting a half bag of coffee every week, but other than that I have found no good reasons to work here. I have friends at a Starbucks who were trained and treated consistently better than I have ever been at this job.

    Cons

    You are only given three days of training. Three. Then you are expected to be competent enough to work independently. First day of training on bar, my assistant manager (who was supposed to be training me) rolled her eyes and said, "Ugh, I hate training people."

    I've worked many, many fast-paced restaurant jobs, including working in a coffee shop job for years. I have never been so consistently stressed and upset in a work environment before. Every place I have worked has commented that I pick up on new things surprisingly fast. Here, however, co-workers just treat you like a burden, since you're not as fast or as confident as they are. To top it off, I was hired for full-time, yet am barely scraping 20 hours a week.

    I've worked a lot of unpleasant jobs before. This is the first time I have ever hated one. This environment is stressful, demeaning, and I am looking for a new job.

    Advice to ManagementAdvice

    The User Interface system for cash registers has the worst design I have ever seen. Hire some designers to make the computer system more interactive and user-friendly, so that there is a minimum number of buttons cashiers need to push in order to ring an order through, and re-design the way they show up on the computer for the baristas. Currently the specifications of each drink are rung in slightly differently, and there is no quick way to differentiate between the words. That shouldn't be a problem with a company this large. You've got some great company branding and logo design, now please apply that accessibility to the work area itself.

    Also, please consider the health and safety of your employees. In every other job I have worked it's been expected that workers will take a 15 to 20 minute break every 4 hours worked so that they can eat, use the bathroom, etc. I end most of my six hours shifts shaking because my blood sugars are too low, but I haven't had a single chance for a break. That's not healthy for anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    If you want a job that sucks the soul out of you, look no farther!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Spring Lake Park, MN
    Current Employee - Cashier in Spring Lake Park, MN

    I have been working at Caribou Coffee full-time (less than an year)

    Pros

    The only good things about working here are the tips, employee discount, and free drinks.

    Cons

    You're expected to work 9+ hours without a break. Hopefully it's different for other managers, but MY manager consistently fails to look at her employees availability, so all of my coworkers are scheduled at least one shift they can't work per week. Also, she favors shift supervisors over team members which makes us feel belittled and unimportant. Hopefully it's just my manager that doesn't know how to do her job, but this is what my experience at Caribou Coffee has been like.

    Advice to ManagementAdvice

    You should add in the training videos something about being slave drivers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    There are many better places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Minneapolis, MN
    Current Employee - Barista in Minneapolis, MN

    I have been working at Caribou Coffee part-time (more than an year)

    Pros

    Caribou employees are wonderful hardworking people who give far more to this company than they get back. Students, moms and recent grads make my store a great place to work but the company doesn't provide the same thing.

    Cons

    Poor pay, no vacation pay, no sick time, no raise after over a year nor even a review related to a raise, no breaks. I do mean NO BREAKS. Many at my store are scheduled 8 hours or more and are not offered even a ten minute window to sit down.

    Advice to ManagementAdvice

    McDonalds, Wal-Mart, Starbucks, Target, Taco Bell, Goodwill, Menards, the list goes on, all offer ten minute breaks for four hour shifts and protected lunches for eight hour shifts. These companies don't tell their employees they need to ask for a break and that it "might be allowed if scheduling and business permit". Caribou, stop presenting yourself as an ethical and concerned corporation while asking your front line employees to be on their feet for eight hours.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    former manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Minneapolis, MN
    Former Employee - Store Manager in Minneapolis, MN

    I worked at Caribou Coffee full-time (more than an year)

    Pros

    If you love coffee, this is a great place to work. You can have all the drip brew coffee you want. If you like employees dictating their schedule to you, you will love it.

    Cons

    I did not like the upper management because they are sneaky and they lie. They do not back up their managers, they would rather back up their team members than believe their managers because its easier.

    Advice to ManagementAdvice

    Back up your management staff. Team members should not be running the show.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Bad news.

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in West Des Moines, IA
    Former Employee - Barista in West Des Moines, IA

    I worked at Caribou Coffee part-time (less than an year)

    Pros

    i liked my coworkers, and the job was fun.

    Cons

    Management was awful, lots of drama tolerated, favoritism, should have been promoted but wasn't

    Advice to ManagementAdvice

    Get better people

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