Caribou Coffee
3.1 of 5 228 reviews
www.cariboucoffee.com Minneapolis, MN 5000+ Employees

Caribou Coffee Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.1 228 reviews

                             

61% Approve of the CEO

Caribou Coffee President and CEO Mike Tattersfield

Mike Tattersfield

(114 ratings)

55% of employees recommend this company to a friend
30 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Worst training ever.

    Anonymous Employee (Current Employee)

    ProsIt's nice getting a half bag of coffee every week, but other than that I have found no good reasons to work here. I have friends at a Starbucks who were trained and treated consistently better than I have ever been at this job.

    ConsYou are only given three days of training. Three. Then you are expected to be competent enough to work independently. First day of training on bar, my assistant manager (who was supposed to be training me) rolled her eyes and said, "Ugh, I hate training people."

    I've worked many, many fast-paced restaurant jobs, including working in a coffee shop job for years. I have never been so consistently stressed and upset in a work environment before. Every place I have worked has commented that I pick up on new things surprisingly fast. Here, however, co-workers just treat you like a burden, since you're not as fast or as confident as they are. To top it off, I was hired for full-time, yet am barely scraping 20 hours a week.

    I've worked a lot of unpleasant jobs before. This is the first time I have ever hated one. This environment is stressful, demeaning, and I am looking for a new job.

    Advice to Senior ManagementThe User Interface system for cash registers has the worst design I have ever seen. Hire some designers to make the computer system more interactive and user-friendly, so that there is a minimum number of buttons cashiers need to push in order to ring an order through, and re-design the way they show up on the computer for the baristas. Currently the specifications of each drink are rung in slightly differently, and there is no quick way to differentiate between the words. That shouldn't be a problem with a company this large. You've got some great company branding and logo design, now please apply that accessibility to the work area itself.

    Also, please consider the health and safety of your employees. In every other job I have worked it's been expected that workers will take a 15 to 20 minute break every 4 hours worked so that they can eat, use the bathroom, etc. I end most of my six hours shifts shaking because my blood sugars are too low, but I haven't had a single chance for a break. That's not healthy for anyone.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    If you want a job that sucks the soul out of you, look no farther!

    Cashier (Current Employee)
    Spring Lake Park, MN

    ProsThe only good things about working here are the tips, employee discount, and free drinks.

    ConsYou're expected to work 9+ hours without a break. Hopefully it's different for other managers, but MY manager consistently fails to look at her employees availability, so all of my coworkers are scheduled at least one shift they can't work per week. Also, she favors shift supervisors over team members which makes us feel belittled and unimportant. Hopefully it's just my manager that doesn't know how to do her job, but this is what my experience at Caribou Coffee has been like.

    Advice to Senior ManagementYou should add in the training videos something about being slave drivers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    There are many better places to work

    Barista (Current Employee)
    Minneapolis, MN

    ProsCaribou employees are wonderful hardworking people who give far more to this company than they get back. Students, moms and recent grads make my store a great place to work but the company doesn't provide the same thing.

    ConsPoor pay, no vacation pay, no sick time, no raise after over a year nor even a review related to a raise, no breaks. I do mean NO BREAKS. Many at my store are scheduled 8 hours or more and are not offered even a ten minute window to sit down.

    Advice to Senior ManagementMcDonalds, Wal-Mart, Starbucks, Target, Taco Bell, Goodwill, Menards, the list goes on, all offer ten minute breaks for four hour shifts and protected lunches for eight hour shifts. These companies don't tell their employees they need to ask for a break and that it "might be allowed if scheduling and business permit". Caribou, stop presenting yourself as an ethical and concerned corporation while asking your front line employees to be on their feet for eight hours.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    former manager

    Store Manager (Former Employee)
    Minneapolis, MN

    ProsIf you love coffee, this is a great place to work. You can have all the drip brew coffee you want. If you like employees dictating their schedule to you, you will love it.

    ConsI did not like the upper management because they are sneaky and they lie. They do not back up their managers, they would rather back up their team members than believe their managers because its easier.

    Advice to Senior ManagementBack up your management staff. Team members should not be running the show.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Bad news.

    Barista (Former Employee)
    West Des Moines, IA

    Prosi liked my coworkers, and the job was fun.

    ConsManagement was awful, lots of drama tolerated, favoritism, should have been promoted but wasn't

    Advice to Senior ManagementGet better people

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Very Under-trained

    Team Member (Former Employee)
    Saint Louis Park, MN

    ProsGood benefits (if you work 20 or more hours)
    Never bored

    ConsDidn't have any training before being thrown onto the front register
    Many employees and managers break a lot of the sanitary rules and safety rules
    Have to deal with very rude customers

    Advice to Senior ManagementSanitation rules and safety rules should ALWAYS be followed. Also, brand new employees need more training or the store will flop.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    not recommended

    Team Member (Current Employee)
    Minneapolis, MN

    Prosbenefits, shift drinks, like the regulars

    Conspoor employee relations, corrupt management

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    one year of hell.

    Shift Supervisor (Former Employee)
    Chicago, IL

    ProsFree coffee, awesome co-workers, some fun regular employees, great morning tips

    ConsWhere to begin...
    - Early mornings / Late nights
    - Tips are split per shift, which is great if you're working the morning shift or working with a manager (mgmt doesn't get tips), but if you're working at night you get almost nothing.
    - Training is minimal. I was working a busy holiday weekend with 2 new employees after only 1 week of training.
    - Zero stability. During 1 yr of employment I had 5 district managers and 3 different store managers.
    - Pay is lower than Starbucks, you are reviewed for raises yearly.
    - Company doesn't know what they're doing. They come out with promotions with little to no preparation. They spend time and money implementing new policies and procedures only to change them soon after.
    - They hire managers that have little to no experience. Most are not willing to do work as a barista. They say that they promote from within, but in order to be promoted you have to be a "Cari-bot" and are disgustingly devoted to the company.
    - You have to sign a Social media policy, saying you won't speak ill of the company on social media. (EVEN IF IT IS THE TRUTH AND YOU HAVE DOCUMENTED FACTS!) They have the right to fire you AND bring legal action against you.

    Advice to Senior ManagementListen to your store TEAM MEMBERS. Before you implement policies or introduce new products, please talk to some non-management store employees. Also, when you test products, keep in mind that Minnesota customers are different than customers in other parts of the country.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    OMG!!! This is the worst company I've ever worked for in my life.

    Store Manager (Current Employee)
    Chicago, IL

    ProsCustomers and Team Members
    Coffee
    No late Nights
    Ripping on the company and ADs when you go out for drinks after meeting

    ConsBe ready to run yourself ragged everyday
    AD micro manages everything including scheduling
    You must work a position 8-10 hours a day and do your admin at home and on your days off
    Constant hipocracy, from a hiring freeze for 4 months to 'why haven't you hired anyone to back fill for our new store openings'
    Have to pretend sophmoric, immature and inexperienced assistants are knowledgeable with a straight face
    Contant negativity and unprofessional communications from AD
    Must work every holiday, Christmas, Thanksgiving, New Years, even Mother's Day and Father's day
    Must listen to ADs politics about Ayn Rand
    Wasting managers time with on line classes that are competely irrelevant to new product or procedures
    Failing Business Plan

    Advice to Senior ManagementStop fooling yourself, your managers are laughing at you and your unethical display and behavior

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Terrible, no good, very bad.

    Team Member (Current Employee)
    Merriam, KS

    Pros-You get paid.
    -Free half pound of coffee every week.
    -Shift drinks.
    -Some nice people although there are also many very annoying people.

    ConsBasically everything else. There is a host of things that is wrong with the company and everything they make their employers do. There are so many things wrong with this job that I don't even know where to start.

    The first thing that comes to mind are the terrible, terrible products that this company makes us sell. There is such a huge emphasis on food at Caribou; food that is all frozen and disgusting. Stick anything in the convection oven and it becomes a grease faucet. That includes chocolate chip cookies and things that you really wouldn't expect to have any grease in them at all, like scones. The breakfast sandwiches are okay until you cut one in half and take a good look at what you are eating. We are asked to up-sell this slop to every single ticket: "Would you like a grown-up grilled cheese or an apple fritter with that?", even ones who repeatedly say no upon multiple visits. I remember once being asked to lie about the meat contents of the roast beef grilled cheese to a vocally vegetarian couple in order to sell it to them.

    The coffee beans are also terrible. Although some of the lighter roasts are actually pretty good for corporate-roasted coffee, anything dark-roasted is going to be slathered in oil and grease and will be literally pitch black. We are also forced to up-sell beans to almost every single customer. There is a promotion going on right now for an "extremely rare" coffee that we are selling for $19.99 a pound. This same "extremely rare" coffee can be purchased through internet retailers under a different name for $6.00 a pound, and yet we are asked to force these beans on to everyone, including those who have denied it in the past and those who just want to pay two dollars for a small cup of drip coffee.

    The merchandise that we are pushed is a huge waste of corporate money. I can't imagine that anyone going to a coffee shop would want a 2GB flash drive that costs $16 or a shoe wallet. Corporate can afford to send us these awful items with every order, but can't afford to pay it's employees normally (indicated by the new "differential pay" system, which means there can only be one person clocked in at a time receiving supervisor pay. Multiple supervisors at once will not all be paid their supervisor salaries).

    Upper management is a massive tangle that I like to think of as a phone switchboard. People are always being shuffled in and out. The assistant manager at my store, who doesn't have a car and can't feasibly switch locations right now, is being asked by the district manager to relocate and manage a store fifty miles from where she lives, or else get fired. The DM knows that she can't move but she refuses to accept it; she's basically forcing the AM out of a job for really no visible reason.

    There are many, many more things I could bring up about this company but this review has gone on long enough. In a nutshell, don't work here. You will hate your job and your life, and the company is gonna fold in the next few years anyway.

    Advice to Senior ManagementStop with the terrible merchandise, terrible promotions, and go back to paying your employees normally. Also, stop making us do your jobs for you. Shouldn't you be managing customer relations instead of making us ask survey questions to three customers a day? We're basically doing your job for you, all you do is sign the checks and come up with the terrible ideas that we have to deal with every single day.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Caribou Coffee? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Caribou Coffee reviews and ratings — including employee satisfaction and approval rating for Caribou Coffee CEO Mike Tattersfield. All 30 reviews posted anonymously by Caribou Coffee employees.