Caribou Coffee Reviews

Updated June 17, 2015
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Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
30 Ratings

Pros
  • You get a free drink for each shift you work, and also a free half pound of coffee each week (in 17 reviews)

  • Free 1/2 pound of beans per week (in 12 reviews)

Cons
  • Trust in upper management is just not there (in 25 reviews)

  • There were no shift supervisors and the storage room was a mess (in 20 reviews)

More Pros and Cons

58 Employee Reviews

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  1. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Edina, MN
    Current Employee - Assistant Manager in Edina, MN

    I have been working at Caribou Coffee full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free coffee, minimal stress and fun work.

    Cons

    Not an efficient system for getting promotions and recognition.


  2. High turnover - Lack of development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Saint Paul, MN
    Current Employee - Shift Supervisor in Saint Paul, MN

    I have been working at Caribou Coffee part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice co-workers, better work environment than other fast food/drink places

    Cons

    Very poor pay, not competitive and leads to high turnover and bad customer service

    Advice to Management

    Increase Pay!!!


  3. Horrible company that doesn't value employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caribou Coffee full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    There were many pros. Mostly the free shift drink and half pound of beans weekly. Also 30% off merch and bev

    Cons

    Management and upper management is horrible. Company doesn't care about employees and the pay is ridiculous for the amount of work you are expected to do.

    Advice to Management

    Management really needs to step up along with cooperate Offices ... the core values that you guys place are never followed... value your employees. Huge turnover rate .


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  5. Disfunctional, political, lacking process, lacking boundaries

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great products and great brand

    Cons

    Disfunctional, political, lacking process, fun

    Advice to Management

    Disfunctional, political, lacking process


  6. Broken Promises, Corporate is King and you are their serfs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Edina, MN
    Former Employee - Assistant Store Manager in Edina, MN

    I worked at Caribou Coffee full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible Hours
    Co-workers are nice
    Simply Job Responsibilities
    Always hiring
    Free Coffee

    Cons

    Terrible corporate structure - Corporate does not follow their own rules, they do anything they want, etc.
    Terrible pay
    Annoying and Rude Customers
    Culture of creating whiny and needy customers
    Broken expectations and promises by corporate for advancement
    Too many sales gimmicks and events, annoys customers and turns them into rude, whiny people

    Advice to Management

    Care more about those under you. THEY make your job a reality and THEY are also the ones in the front lines who sweat and bleed for you so that you can take a vacation in Bermuda while they suffer to make ends meet. Share some of the wealth!


  7. Shift Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Lots of free coffee. They were flexible with my school schedule.

    Cons

    Never would have stayed because there were no growth opportunities.


  8. Helpful (1)

    Poor Ethics.

    • Culture & Values
    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Caribou Coffee part-time (More than a year)

    Pros

    -Great tips
    -Generally friendly co-workers and customers
    -Free shift drinks & weekly coffee beans
    -Flexible scheduling

    Cons

    Poor ethics during coffee promotions. Little focus on customer, more focus on store operations and sales quotas

    Advice to Management

    Lay off the promotions (and quotas during them). The customers hate it and the workers hate it even more, especially the managers. Instill a customer-first mentality, starting with management. Many times I have seen a manager abandon a long line to do something else in the store. Focus does not seem to be on getting the customer their order, and quickly - it's all about upselling and perks cards. Customers come to Caribou for their coffee - don't scare them off with long (and often unnecessary) waits, repeatedly trying to sell them coffee they don't want, and upselling regulars who know what they want.


  9. Customers make it worth it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Minneapolis, MN
    Former Employee - Store Manager in Minneapolis, MN

    I worked at Caribou Coffee full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Best customers. They become like family.

    Cons

    Leadership is lacking. They preach integrity but will stab you in the back without blinking. When they closed 80 or so stores across the country they notified those stores on a conference call. "If you are on this call your store will be closing." Quite the personal touch for a company that talks about respect for the individual and caring for it's employees like they are family. They drive employees to sell beans like Amy's Blend under the mask of "supporting breast cancer research and helping those affected by breast cancer". The $ amount donated is pennies on the dollar compared to the profit Caribou makes from so called donations. Don't be fooled by the sympathy act. They rake it in every year with Amy's Blend. Bottom line is they are just another corp windbag and will always be with the current leadership.


  10. Like family, but corporate ran poorly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor

    I worked at Caribou Coffee full-time (More than 3 years)

    Pros

    Coworkers felt like a family, great customer base

    Cons

    Poorly run corporate, management played favorites for schedule and location etc. given 7 days notice that all local stores were closing

    Advice to Management

    Pay your hourly employees a little more, each corporate position should have to work in a store one day a week!


  11. Helpful (1)

    Ethics are questionable with the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Eagan, MN
    Former Employee - Shift Supervisor in Eagan, MN

    I worked at Caribou Coffee part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Tips
    Easy to move up
    I always felt safe because of the more than one person at all times policy. You couldn't be alone in the store and that made me feel safer.

    Cons

    No PTO for part timers
    benefits are completely based on hours you work
    No breaks unless you work more than eight hours
    Work/Life balance is tough because of the extreme hours

    Advice to Management

    It would be nice to see breaks be a thing. Burn out is so easy when you're not given a break and really need one. PTO is so important. When you go on a week's vacation and miss out an entire week of pay, that really messes up your finances.



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