Caribou Coffee Reviews

Updated July 15, 2015
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Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
35 Ratings

Pros
  • You get a free drink for each shift you work, and also a free half pound of coffee each week (in 17 reviews)

  • Free 1/2 pound of beans per week (in 12 reviews)

Cons
  • Trust in upper management is just not there (in 25 reviews)

  • There were no shift supervisors and the storage room was a mess (in 20 reviews)

More Pros and Cons

52 Employee Reviews

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  1. Barista-Full time student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manhattan, KS
    Former Employee - Anonymous Employee in Manhattan, KS

    I worked at Caribou Coffee

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great People, Learning environment, advancement, team, overall amazing company to work for.

    Cons

    pay isn't amazing, people should get paid more.


  2. Caring Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Merriam, KS
    Current Employee - Team Member in Merriam, KS

    I have been working at Caribou Coffee part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I really feel like the higher management does care about team members and shift supervisors. They take into account what the day-to-day business is like and try their best to accommodate for that. It's also a really fun company to work for.

    Cons

    Some of the customers can be rude and snooty, but what do you expect from a prestigious coffee shop?

    Advice to Management

    Take the time to really make decisions on a case-by-case basis; don't just lump everyone together.


  3. Amazing job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Sioux City, IA
    Current Employee - General Manager in Sioux City, IA

    I have been working at Caribou Coffee full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great support structure, free roam to improve your store, self marketing, great upper managmenet

    Cons

    Hours 47 goes by quick, bean goals and time lines, if you are good your work load increases quickly

    Advice to Management

    Look at bonus structure again, be more aggressive for employee terminations (hard to get rid of bad performers without a lot of documentation)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great job with great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM in Bloomington, MN
    Current Employee - ASM in Bloomington, MN

    I have been working at Caribou Coffee full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    1/2 lb. coffee every week, 30% discount, get to meet a lot of different people, free shift drink, good benefits, flexible schedule

    Cons

    There is a lot of cleaning


  6. I ran the cash register, hand crafted drinks, and hung out with customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Barista - Caribou in Saint Paul, MN
    Former Employee - Barista - Caribou in Saint Paul, MN

    I worked at Caribou Coffee part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Super cool people come in and regulars make some great relationships with you, free half lb of coffee each week, delicious coffee drink each shift, usually coworkers are cool.

    Cons

    really early mornings, minimum wage, tips aren't so great, sometimes people are really crazy before you give them their coffee.

    Advice to Management

    I don't really have much advice for management since my managers were always terrific. Keep doing great work!


  7. IT Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caribou Coffee full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    flexible work life balance great opportunities great people not too stressful

    Cons

    Not many, its a good company to work for!


  8. Loved my job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista

    I worked at Caribou Coffee part-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    - Great discounts (this was a huge perk because I was an avid Caribou customer before I became a part of the company). - Encourages career growth - Fun atmosphere - Very engaging job; you are always interacting with other people

    Cons

    I think that it depends on the store and store manager, but one thing that I did not like is that I was told that I was an incredibly valued member of the team and then when it came time to distribute raises, I didn't see as much of a raise as I would have liked to see. I felt a little cheated because I was always someone that would go the extra mile and usually exceeded sales goals.

    Advice to Management

    Give the full raise when it is well deserved.


  9. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Ramsey, MN
    Former Employee - Shift Supervisor in Ramsey, MN

    I worked at Caribou Coffee full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Management and corporate are very eager to help with employee growth.

    Cons

    Lack of communication and labor. No meetings and employee reviews were extremely brief and vague.

    Advice to Management

    Consider setting aside labor for meetings and taking the extra time to offer employee feedback.


  10. Friendly people, fast-paced environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Kansas City, MO
    Current Employee - Team Member in Kansas City, MO

    I have been working at Caribou Coffee

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People love coffee, so most of the time they're in a pretty good mood! It's fun meeting lots of people in your community. The work was fairly easy and perks included coming home smelling like coffee and lots of free drinks. It definitely seemed like Caribou was apt to promote from within, so if you were interested in climbing the ladder, there were certainly opportunities to do so.

    Cons

    Lots of mandated up-selling, it's uncomfortable to push products on people, but it's good sales experience for someone new to the working world!


  11. Awesome place to work!

    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Caribou Coffee

    Recommends
    Recommends

    Pros

    My time as a Team Member with Caribou Coffee has been one of the most insightful experiences I have had with any organization. They know how to make their associates feel important and a fulfillment of a good job. I would love to work for their corporate headquarters.

    Cons

    I don't think there is anything that I would change about the way Caribou is currently treating their associates or their customers. This is an all-around awesome company to be part of!



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