Carl's Jr Reviews

Updated July 1, 2015
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2.6
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Andrew Puzder
16 Ratings

Pros
  • Fast paced, Co-workers are friendly, Decent first job, Immediate job security (in 6 reviews)

  • I liked their high level of customer service standards, trained well, easy to use POS (in 6 reviews)

Cons
  • That's how they make money on overworked employess with low pay (in 8 reviews)

  • But they won't actually promote me from shift leader trainee to (in 5 reviews)

More Pros and Cons

73 Employee Reviews

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  1. Most stress full job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Crew Member in Los Angeles, CA
    Current Freelancer - Crew Member in Los Angeles, CA

    I have been working at Carl's Jr (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Co-workers and even the Owner of the the store make the work bearable but they could only help so much

    Cons

    I work at the college location in CSULA and for the first 1-4 months I thought it was a great job I mean who could resist 50% off of food (during this time I was only working 3-5 hours max because I was still in high school)... then I suddenly got more hours on my schedule and I thought OMG yes more hours equal's more money right?... I was working 25-36 hours a week and I wasn't complaining I mean I needed the money after about 3 weeks of it I noticed that my stress from work had stubbled it way into my personal life. I was always mad and it made my relationship suffer however the money I did receive was really nice... so I continue to work here at the Carl's Jr and let me explain how this franchise is runned I am a cashier for the most part of my day and one thing I always hated about being a cashier was that the machine connected to the screen to swipe credit cards was broken so instead of the owner fixing it we have to go through a machine that takes up to 2 minutes to take one swipe...we have no drive though so so everyone from the college trying to get food is waiting in line while you are waiting for a stupid paper to come out while the costumer and the people from the line are looking at you like crazy... I wish I could say this is the only problem.... I am required to restock every time we are not busy... we have to restock ice with a bucket and pour ice into the ice chest everttime making the ice bucket weight anywhere from 10-20 lbs of ice don't sound like much right? Well you have to do that at least 4 time's per ice chest to restock until it is filled and that don't help when your supervisor is telling you to constantly work faster or that should have been done already....it kinda gets old after a while and it come's to the point that even though you kow your getting better nothing is going to change and you just want to give up....now let's talk about costumer service I work at the CSULA Carl's Jr so I mostly serve annoying white people or the Indians who are always constantly yelling at the workers like they own the joint... I have only met 2 Indian's that are nice to everyone there. I have told you my work life which brings you to today... so one day I go to work and it is great because it is the last day of the school for all the kids and college students so no one is there... my manager thinks it's a great idea to clean :) I thought it was long over due until he made me clean the trash cans where I had to spray the trash cans with degreaser and use a broom to clean the trash can it was all fun until I almost fainted from the fumes going into my nose.... as soon as I was done I had to go back to may fake customer service like everything was okay... I stood 30 minutes after hours to help with the line. Needless to say I hate that place with my soul I am on the search for a new job as I write this so as soon as I find one you could say I am as good as gone.

    Advice to Management

    Fix the credit card machine and stop asking for so much of us


  2. Hated it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader

    I have been working at Carl's Jr

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I only got one 15 cent raise after working 3 years and a 30 cent to become manager... Not really a pro.

    Cons

    I worked for Carls Jr for 3 years and there were a lot of illegal Mexicans stealing peoples socials. Managers redoing the pluming so the grease goes down the drains instead of the grease traps so they wouldn't have to pay to get them cleaned out. Horrible Company.


  3. Impossible to run a good store with labor budget

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Bullhead City, AZ
    Current Employee - General Manager in Bullhead City, AZ

    I have been working at Carl's Jr full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, decent money, not to much else for the pro side, while trying to make this 20 word minimum and have nothing else to say

    Cons

    Upper management have no idea what it's like to actually run the stores, training is non existent, they just yell at you to get it done, they expect you to run a skeleton crew while getting fast times, also don't get labor credit to train new employees so hire them and just have them start working and either they sink or swim.

    Advice to Management

    If the company would spend more money they could make more money, but they limit everything!


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  5. No good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carl's Jr part-time

    Pros

    Discounted food for your family

    Cons

    Low pay mean people poor food

    Advice to Management

    Pay out more


  6. Apply only if it will be temporary.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Crew Member/Cashier
    Current Employee - Crew Member/Cashier

    I have been working at Carl's Jr full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - You have to multi-task! At the drive thru because there is only 1 window. So, while you're taking Person B's order at the drive-thru, you're preparing their drinks and inputting it in the screen. Simultaneously you are also charging Person A at the window and handing them their drinks and order.
    - Always walk around cleaning, checking up on customers, etc.
    - You get paid (IF the checks get mailed in time because they don't offer direct deposit)

    Cons

    - They expect you to be FULLY devoted to the customer. No lie. I got in trouble for not welcoming a customer as soon as they were at the door while I was taking someone's order. Like, really?
    - Upper management is not kind and are stuck up.

    Advice to Management

    Don't treat this like a prestigious restaurant, it's ONLY fast food!


  7. Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Puente, TX
    Current Employee - Cook in Puente, TX

    I have been working at Carl's Jr

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    you get free food and alot of hours

    Cons

    Horrible management. Co workers arent up to par. And its a very poor run company

    Advice to Management

    fire everyone in management position and put in people who are capable of the job


  8. Worst Expirence!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carl's Jr

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount for food & free drinks

    Cons

    Co workers & treated with no respect

    Advice to Management

    Well when I first started working at Carl's I wS super excited since it was my first actual job, but as I started my first day everybody was so rude to me I was getting yelled at left to right making me feel worthless and useless I thought maybe this is only happening because it's my first day but I was wrong it's my second week working there and I hate it more than anything my days just keep getting worst & worst. the manager has her favorites treats others with more respect than myself. I try being nice being friendly with my coworkers but it just comes back to bite me in the butt. I Do the job correct like the way they tell me to do it but then they yell at me saying I'm doing it wrong and send me somewhere else. Shift leaders are always making me do the dirty work ( clean the bathrooms toilets urine sink floor, take out trash, clean the diner, the soda machines) I badically feel like Cinderella! No one should be treated the way I'm being treated working at Carl's so I reccomend not applying at Carl's jr in vineland and Mongolia in California!


  9. Very bad team work and pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Chatsworth, CA
    Current Employee - Shift Leader in Chatsworth, CA

    I have been working at Carl's Jr full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You het to do practically anything you want

    Cons

    Very low pay shift leader making .25 cents more than a regular cashier no benefits and no raise

    Advice to Management

    Need to get better management and employees and please give a raise to shift leaders


  10. Helpful (2)

    Inadequate treatment of their employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader

    I have been working at Carl's Jr full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well, my co-workers were friendly. Since we are in a college town, the students that came in are nice. There is a 50% discount on duty.

    Cons

    Customers are ridiculous, but that is just fast food. They are allowed to personally insult and threaten you all they want, and you cannot defend yourself at all.
    Upper management is so contradictory and hypocritical. They demand one thing, but are dissatisfied when that is done. One silly example of this: We need to stock the napkin holders. We fill them up just like the district manager shows us, he comes in again and tells us to put less napkins in. We do it again just like he shows us, and he tells us to do it like the first time. Ridiculous.
    They expect you to be superman. They expect the drive thru person to clean, cashier, do all of drive thru and keep up with cleaning. On top of this, we have to have orders out in 3.5 minutes. With how long everything takes to cook, and the number of responsibilities they give us, this is impossible. Upper management is always telling us how horrible we all are, and constantly crying that we can't do all this and the insane amount of chores we have to do every night. This could all be fixed if they had more employees on the clock, but no, the rich franchise has to save every dollar. I even have to send people home if we are slow, instead of having them do chores! Then, we get rushed and don't have the manpower every time!
    The scripting is intrusive and I can tell it ticks off the guests. It makes you sound like a drone and they push it until they are red in the face.
    They treat they employees like crap. Here is what is happening to me: We recently got bought by franchise, so during transition my paycheck got cut and nobody told me. It went from $8.75 to $8.25. Apparently, a clerical error. Well it has been a month and my general manager has notified them twice and nothing.
    Also, I got a promotion 2.5 months ago. But they won't actually promote me from shift leader trainee to shift leader, even though I'm doing all the work as one. I've been closing on my own since I got that title. I know it's because they are trying and succeeding at exploiting me for all my worth. It's unacceptable.
    They push happiness on you, but when they treat you like this, how can you be? Then they get angry at you for not being in a good mood.
    Franchise wants shift leaders helping the employees, but then they give us all this extra meaningless paperwork. How are we supposed to get out on time and do all this? we can't. Franchise makes us stay open 1.5 hours later than corporate, so now I'm exhausted every night. It's messing me up. I study 12 credit hours, and work is giving me 45 hours a week because we don't have enough shift leaders or employees. The shift leaders at my restaurant are being torn apart from all the stress and being overworked for barely any pay.

    Advice to Management

    Stop treating your employees like they're sub-human if they can't live up to your ridiculous tasks. You are a fast food restaurant, stop thinking this is a five star place. It's not. Stop scripting, and guests will be happier. They don't want to buy all the food we push. You're just annoying them. Stop expecting general manager and shift leader to work magic.


  11. Helpful (4)

    Avoid at ALL costs, no MATTER how desperate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member/Cashier in Katy, TX
    Current Employee - Crew Member/Cashier in Katy, TX

    I have been working at Carl's Jr part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    20%, 50% discount on meals - that is if you used it regularly enough

    Cons

    **Despite the discount, I DON'T EAT HERE, I bought a shake during a break and it made me sick whenever I took a sip. I even made it myself!
    **There's district/regional/general manager conflicts.
    **I'm sure no one at the restaurant likes their coworkers, and you consistently hear managers cursing the job, on the job.
    **The Carl's Jr I work at is disorganized and consistently lacks supplies.
    I'm overworked and sometimes never get a much needed break. Customers like me and come back for the service but because I'm the only cashier on deck I have to juggle cleaning the ever dirty tables, sweep THEN mop the floors, wipe down windows from the inside AND outside, clear restrooms, replace and take out all the trash to the dumpster and beverage bar which is all expected to be done in less than 15 minutes. And I tend to guests as they come in so I have to constantly restart the "circle of influence" so I can't get things done when I have things pulling me in 3 different directions. Not doable, and not conceivable--especially during lunch rush when the stress is greater.
    One manager threatened to keep me at the restaurant past my time even though the afternoon shift cashier had clocked in to assume my duties.
    **The place is filthy. I ate once at the location I work at (before I worked there) and the tabletops were sticky. As I got employed I learned why: the employees don't change out their sanitation bucket water and will continue using the same dirty water until it's opaque and grey. Remember that these buckets and towels have all the crumbs, grease, soda, and dirt cleaned up from guests' tables in them. Filthy. Disgusting.

    **SCRIPTING. Every guest gives me a dirty look whenever I ask them if they want the 1/3 or 1/2 lb patty for the thick burger, or to upsize, because it tacks on $2-$4 to what would've been a more affordable meal, into a over-glorified heart attack. Whoever wrote the scripting has probably never dealt with face-to-face business in the restaurant service industry.

    Advice to Management

    Have a "busboy" job, because a cashier can't be both a cashier and busboy within reasonable means.

    Hire better managers.

    Don't play "favorites".

    Have better hierarchy of management organization.

    Get a better POS system that gives more power to cashiers with the guest orders--every time I ask for the manager card because a guest changed their mind about a meal, the manager shoots me a dirty look as if I did something wrong.



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