Carl's Jr Reviews

Updated April 17, 2015
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58 Employee Reviews

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  1. Helpful (2)

    Inadequate treatment of their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader
    Current Employee - Shift Leader

    I have been working at Carl's Jr full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well, my co-workers were friendly. Since we are in a college town, the students that came in are nice. There is a 50% discount on duty.

    Cons

    Customers are ridiculous, but that is just fast food. They are allowed to personally insult and threaten you all they want, and you cannot defend yourself at all.
    Upper management is so contradictory and hypocritical. They demand one thing, but are dissatisfied when that is done. One silly example of this: We need to stock the napkin holders. We fill them up just like the district manager shows us, he comes in again and tells us to put less napkins in. We do it again just like he shows us, and he tells us to do it like the first time. Ridiculous.
    They expect you to be superman. They expect the drive thru person to clean, cashier, do all of drive thru and keep up with cleaning. On top of this, we have to have orders out in 3.5 minutes. With how long everything takes to cook, and the number of responsibilities they give us, this is impossible. Upper management is always telling us how horrible we all are, and constantly crying that we can't do all this and the insane amount of chores we have to do every night. This could all be fixed if they had more employees on the clock, but no, the rich franchise has to save every dollar. I even have to send people home if we are slow, instead of having them do chores! Then, we get rushed and don't have the manpower every time!
    The scripting is intrusive and I can tell it ticks off the guests. It makes you sound like a drone and they push it until they are red in the face.
    They treat they employees like crap. Here is what is happening to me: We recently got bought by franchise, so during transition my paycheck got cut and nobody told me. It went from $8.75 to $8.25. Apparently, a clerical error. Well it has been a month and my general manager has notified them twice and nothing.
    Also, I got a promotion 2.5 months ago. But they won't actually promote me from shift leader trainee to shift leader, even though I'm doing all the work as one. I've been closing on my own since I got that title. I know it's because they are trying and succeeding at exploiting me for all my worth. It's unacceptable.
    They push happiness on you, but when they treat you like this, how can you be? Then they get angry at you for not being in a good mood.
    Franchise wants shift leaders helping the employees, but then they give us all this extra meaningless paperwork. How are we supposed to get out on time and do all this? we can't. Franchise makes us stay open 1.5 hours later than corporate, so now I'm exhausted every night. It's messing me up. I study 12 credit hours, and work is giving me 45 hours a week because we don't have enough shift leaders or employees. The shift leaders at my restaurant are being torn apart from all the stress and being overworked for barely any pay.

    Advice to Management

    Stop treating your employees like they're sub-human if they can't live up to your ridiculous tasks. You are a fast food restaurant, stop thinking this is a five star place. It's not. Stop scripting, and guests will be happier. They don't want to buy all the food we push. You're just annoying them. Stop expecting general manager and shift leader to work magic.

  2. Shift leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carl's Jr full-time (less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good pay for what you do

    Cons

    It depends who do you work for

  3. Hours are crap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Corona, CA
    Current Employee - Crew Member in Corona, CA

    I have been working at Carl's Jr part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fast paced, Co-workers are friendly, Decent first job, Immediate job security

    Cons

    Hours/days are crap: I only get 4 and a half hours, one day a week even after working here for 3 months; Feels like certain employees get more hours than others; Over staffed

    Advice to Management

    Please reconsider how you hire people. It seems that people get hired left and right just to move out other employees (high turn over rate).

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  5. cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carl's Jr

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    its really good company values

    Cons

    making money 40hrs per week

  6. Helpful (4)

    Avoid at ALL costs, no MATTER how desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member/Cashier in Katy, TX
    Current Employee - Crew Member/Cashier in Katy, TX

    I have been working at Carl's Jr part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    20%, 50% discount on meals - that is if you used it regularly enough

    Cons

    **Despite the discount, I DON'T EAT HERE, I bought a shake during a break and it made me sick whenever I took a sip. I even made it myself!
    **There's district/regional/general manager conflicts.
    **I'm sure no one at the restaurant likes their coworkers, and you consistently hear managers cursing the job, on the job.
    **The Carl's Jr I work at is disorganized and consistently lacks supplies.
    I'm overworked and sometimes never get a much needed break. Customers like me and come back for the service but because I'm the only cashier on deck I have to juggle cleaning the ever dirty tables, sweep THEN mop the floors, wipe down windows from the inside AND outside, clear restrooms, replace and take out all the trash to the dumpster and beverage bar which is all expected to be done in less than 15 minutes. And I tend to guests as they come in so I have to constantly restart the "circle of influence" so I can't get things done when I have things pulling me in 3 different directions. Not doable, and not conceivable--especially during lunch rush when the stress is greater.
    One manager threatened to keep me at the restaurant past my time even though the afternoon shift cashier had clocked in to assume my duties.
    **The place is filthy. I ate once at the location I work at (before I worked there) and the tabletops were sticky. As I got employed I learned why: the employees don't change out their sanitation bucket water and will continue using the same dirty water until it's opaque and grey. Remember that these buckets and towels have all the crumbs, grease, soda, and dirt cleaned up from guests' tables in them. Filthy. Disgusting.

    **SCRIPTING. Every guest gives me a dirty look whenever I ask them if they want the 1/3 or 1/2 lb patty for the thick burger, or to upsize, because it tacks on $2-$4 to what would've been a more affordable meal, into a over-glorified heart attack. Whoever wrote the scripting has probably never dealt with face-to-face business in the restaurant service industry.

    Advice to Management

    Have a "busboy" job, because a cashier can't be both a cashier and busboy within reasonable means.

    Hire better managers.

    Don't play "favorites".

    Have better hierarchy of management organization.

    Get a better POS system that gives more power to cashiers with the guest orders--every time I ask for the manager card because a guest changed their mind about a meal, the manager shoots me a dirty look as if I did something wrong.

  7. Good first time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member/Cashier in Sacramento, CA
    Current Employee - Crew Member/Cashier in Sacramento, CA

    I have been working at Carl's Jr full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours, discounts on food purchases, great first job,

    Cons

    Having to deal with upset customers

  8. Good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Aurora, CO
    Current Employee - Cashier in Aurora, CO

    I have been working at Carl's Jr part-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people around you have a great attitude that you will not regret applying here. The leadership that the shift leaders gain is very satisfying because they take there job seriously and help out the cashiers with any help that is needed. The assistant manager takes so many risks at the job site that he should get a promotion to become GM.

    Cons

    Sometimes the client's will complain for no reason whatsoever just to get free food for most of the time. When it gets busy, people tend to complain on why their order has taken so long and they make us cashiers feel slow and not focused.

    Advice to Management

    include more people in the start of the morning shift so that the cashier who opens doesn't feel stressed out doing everything.

  9. cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carl's Jr

    Pros

    works well with schedule friendly

    Cons

    unorganized hours were too flexable

    1 week 25 hours next week 9 hours

    Advice to Management

    die

  10. poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Anaheim, CA
    Current Employee - Cook in Anaheim, CA

    I have been working at Carl's Jr part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good discount 50% off dine in 20% off togo

    Cons

    management doesn't understand the way things actually work
    not a well put together company

    Advice to Management

    take advice from those working in store

  11. I like the experience there great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Long Beach, CA
    Current Employee - Cashier in Long Beach, CA

    I have been working at Carl's Jr full-time (less than a year)

    Pros

    Great working at Carl's it's not that bad

    Cons

    Learn how to be professional & respectful & keep your cool

    Advice to Management

    Keep the job up

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