Carlson Restaurants Reviews

Updated April 15, 2015
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Carlson Restaurants President and CEO Nick Shepherd
Nick Shepherd
7 Ratings

9 Employee Reviews

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  1. Helpful (1)

    server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Brooklyn, NY
    Former Employee - Server in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carlson Restaurants part-time (Less than a year)

    Pros

    That the staff was decent to work with

    Cons

    Management was terrible, never took any advise always blamed the server for everything couldn't deal with the complaints of the guest. The kitchen was terrible the wait time for food took way to long and there was always guest complaints.

    Advice to Management

    Hire general managers, other managing, servers, and kitchen staff that knows how to run a restaurant and keep ticket times from exceeding the proper time


  2. In the old days....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen/Bar Manager in Kissimmee, FL
    Former Employee - Kitchen/Bar Manager in Kissimmee, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and comensation but that's about it

    Cons

    They only care about the dollar... The employees and guests mean nothing to them.

    Advice to Management

    I worked for Fridays for 20 years. In the beginning we were the place to eat and drink in a fun atmosphere. It's nothing like it was in the 90's and before. My advice.... go back 20 years and do what you did then!


  3. Drinking the Kool-aid and they still give false promises.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Disapproves of CEO

    I worked at Carlson Restaurants full-time (More than 5 years)

    Pros

    Autonomy initially was aporeciated. Once sale was declared, panic driven in marketing, operations and management of people. Like putting lipstick on a pig, very uncomfortable.

    Cons

    Wrong people put in Leadership roles. Poor decisions in operations. Way too many women Directors with no experience, People are creatures of habit, if a person is a dishonest manipulative person as a GM, he certainly will negatively impact the entire market. Needless to say it has affected the entire market. He now can micromanage all these second tiered lackeys. Even his ex KMs ( know his dirt) bathe in this pool of scum. Culture of uncertainty.

    Advice to Management

    Karma will make things right


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  5. TGI Friday's represents everything a poorly performing company does well.

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Mid Level Management in Carrollton, TX
    Current Employee - Mid Level Management in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carlson Restaurants full-time (More than 8 years)

    Pros

    My Friday's paycheck never bounced.

    Cons

    Management across the board never met a mirror they didn't like. They talk about values that they don't uphold themselves. They gut the company staff last December to make their bottomline look better for potential investors Today they're High Fiving themselves for being Masters of the Universe. They're hypocrites on their best days and totally incompetent on their worst days. Marketing only knows how to discount, coupon or give product away due to its' lack of intellectual capacity to grasp any other ideas. Operations is way arrogant beyond its restaurant performance level. Try going into a restaurant on a Saturday night where the traffic counts continue to decline. You will still be put on a wait despite the fact there are less customers. Wonder why? I've seen a better food and service at a kennel.

    Advice to Management

    What advice can you give to the Captain and his staff of the Titanic? I'd advice the passengers to jump ship before you need a life boat. Wait until the new investment company gets a handle on the business model. Better yet, just call a few franchisees!


  6. Very Unprofessional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Carlson Restaurants full-time

    Pros

    Basic Insurance, 401k and benefits.

    Cons

    No help from any management to gain success. Very corrupt team of managers. You need to already know everything to work here, and don't trust anyone.

    Advice to Management

    Look into the corruption and poor treatment in Great Lakes Dinning Franchise. They give Fridays a bad name.


  7. Overall a pretty average company but terrible when it comes to clientele.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in New York, NY
    Former Employee - Bartender in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carlson Restaurants part-time (Less than a year)

    Pros

    Easy work, fantastic managers, great coworkers

    Cons

    Terrible customers, horrible tips, dirty store, no support for employees

    Advice to Management

    Treat your managers better and they'll respect the hell out of you and it will spread to their employees as well. Work on attracting a different type of customer so that your employees are encouraged to upsell and increase sales and productivity because of an incentive.


  8. Closed doors in Mesa Az with no notice to employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Mesa, AZ
    Former Employee - Bartender in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carlson Restaurants part-time (More than 5 years)

    Pros

    None that I can think of

    Cons

    Left over 40 people unemployed, closed the doors.

    Advice to Management

    Should have shown better mangement skills


  9. Helpful (2)

    The biggest let down and misconception of my professional career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They have restaurants all over the world. They were the leader in the restaurant industry, setting the stage for social dining and getting together after work to share a drink, relax and have fun.

    Cons

    You will have no voice, you will be micromanaged, you will feel disconnected and mis-led. You will not be recognized for hard work or initiative. The top leadership changes often - each one coming in with the next GRAND idea, and a big ego. They have lost what they are all about.

    Advice to Management

    eliminate the people that have been there too long, and that are self serving. Recognize people who are loyal, honest, and who work hard. Take the time to really look into someone's job performance.


  10. Be afraid, be very afriad!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress, Bartender in Edinburgh, Scotland (UK)
    Former Employee - Waitress, Bartender in Edinburgh, Scotland (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    50% discount on food bills helped you appreciate the job at times, but it's mainly the banter and the friendships you have with other employees that get you throught a shift. I found that the job is also fairly similar from TGI Friday stores across the UK so it was easy for me to transfer from store to store if I needed to. If you are able to plan you life 3 weeks in advance with no room for spur of the moment days off or any illness then the rota system may work out for you. Also if you really want to make a lot of money and you're a happy friendly person then the tips are fabulous and go into your pocket at the end of every night.

    Cons

    Managers have very little respect for their employees. They demand a lot from you even as a part time employee and forget any help or support you've given them in an instant if you do something remotely wrong or clumsy. The smell of food is a constant problem as you always feel hungry, and you end up spending half your wages on meals there. In TGI's there is a definite mindset you need to have to work there so if you are not open minded you ma find it hard to deal with the dirty minds the huge array of personalities and the cliques.

    Advice to Management

    Learn to appreciate your employees! If you are finding it hard to cover enough shifts and you're using the same 5 people over and over again, employee more people. Then train the correctly, as there is nothing worse than having to your job as well as someone elses.



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