Carriage Services
2.5 of 5 10 reviews Houston, TX 1000 to 5000 Employees

Carriage Services Reviews

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2.5 10 reviews


83% Approve of the CEO

Carriage Services Chairman, President, and CEO Mel Payne

Mel Payne

(6 ratings)

13% of employees recommend this company to a friend
2 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO


    Chaotic!!! Bottom of the Barrel Leadership & HR Department

    (Current Employee)

    ProsThe employees are great and we cater to and help families who have lost a loved one.

    Cons(1) HR leadership cannot be trusted and are not responsive to the field. Never take their advice.....You'll always get burned because they don't believe in management training or train-the-trainer.
    (2) The pay is not based on your experience - it's based on favoritism and relationships
    (3) Management does not believe in training (information hoarders) - Sink or Swim? They're only focused on their S&B (salary and benefits)
    (4) Extremely High Turnover: Experienced employees watch out! They'll find ways to terminate you when you're doing a great job!

    Advice to Senior ManagementClean house and bring in mature and more experienced, trustworthy, forward-thinking, positive leadership with management experience, heart, passion, and integrity. Great employees continue to come and go. And speaking for every employee in the field, the Houston support center has to be more responsive to our needs, especially the HR department who is notorious for dropping the ball. Besides, we are the reason you all get paid, but when we contact the support center for payroll related questions or if we have issues with the time clock, we receive crappy service with aggressive behaviors. You all reap the benefits of our labor out here in the field because we're the ones selling funeral services. And speaking of "Benefits", that particular department needs to be evaluated immediately by upper management. Several employees at our location have been burned repeatedly by the Benefits Department and management who is never available or responsive might I add; money lost on the Employee Stock Purchase program for forms never being received or maybe they were received but never processed because the turnover is ridiculously high for one department. Whenever we do finally get a response after following up several times, it's always a new person who doesn't know what we're talking about or claim they never received our fax, emails, and voicemails. When your turnover is that high, what does this say about management? You all coach us here in the field to hire the right people for the right seats, but maybe management should practice what they teach and reevaluate who's in the wrong seats for your HR Department, as well as other positions in that support center because employee morale in the field is down and something should be done about it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Carriage Services Should Practice Proper Employee Treatment

    Anonymous Employee (Current Employee)

    ProsAetna Insurance is great. Love it. Sadly I cannot think of any other pros to be honest. Ive put my heart and soul into this job but cannot praise a company that does not care about their employees.

    ConsIm a 12yr emp. No raises in 7yrs for ANY staff. Always excuses ALL the time. Our staff has been cut to a bare min. Went from 6 FT and 6 PT staff to 2FT 2PT as instructed to cut cost but we still cannot get raises?? The 4E Model need to go because even when its met theres still no reward for employees.

    Advice to Senior ManagementEmployees are FED UP! Great empl. are never recognized only Managers. Staff deserve respect and many dont even get spoken to when the DOS or RM come to locations. Staff cutting and combining positions has only led to poor employee moral and job burnout. We cannot use our sick days or vacation time because we are so short staffed we cannot take off. Something needs to really change.

    No, I would not recommend this company to a friend

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