Carriage Services Reviews

Updated March 16, 2015
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4 Reviews
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Carriage Services Chairman, President, and CEO Mel Payne
Mel Payne
8 Ratings

4 Employee Reviews

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  1. It was the Worst experience ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gopher in Trumbull, CT
    Former Employee - Gopher in Trumbull, CT

    I worked at Carriage Services

    Pros

    the people were somewhat nice. but nice dont pay the bills

    Cons

    the Pay was terrible. I had to stay in my parent's house .. couldnt move out..

    Advice to ManagementAdvice

    learn to pay your people right. because of my experience i left the business for 9 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. If you need to support yourself, this is not the place for you...let alone if you have a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor in Titusville, FL
    Former Employee - Family Service Counselor in Titusville, FL

    I worked at Carriage Services full-time (more than 3 years)

    Pros

    Crematory on site of funeral home.

    Cons

    Pay is hourly against commission which is okay if you can make commission. Commissions on pre-need cremations are FAR below industry standards and with the cremation rate at or above 80%, it's EXTREMELY difficult to break even on the hourly vs. commission. Company does not seek out new business by advertising, (except for the once a week ad in the Hometown News) mail outs, seminars, etc. You are basically on your own when it comes to finding business, with the exception of the occasional walk-in or true at-need family. "Management" leaves MUCH to be desired, are not friendly or personable and are usually too busy to address issues. Funeral directors show little if any compassion unless they personally know the family they are assisting. Basic cremation families are not treated the same as families who choose burial. It's almost as if the funeral director is there simply to get the family in and out as soon as possible. Pretty sad when they should be there to help and DIRECT. Training is relatively non-existent. Counselors rarely stay more than a few months as the current sales manager is full of himself and will take sales that are not rightfully his.

    Advice to ManagementAdvice

    Treat your employees as if they are valued and they will show you their worth. Help promote sales through other means than just a weekly ad. Pay your employees fairly.

    Doesn't Recommend
    Neutral Outlook
  3. 3 people found this helpful

    Chaotic!!! Bottom of the Barrel Leadership & HR Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carriage Services full-time (more than 5 years)

    Pros

    The employees are great and we cater to and help families who have lost a loved one.

    Cons

    (1) HR leadership cannot be trusted and are not responsive to the field. Never take their advice.....You'll always get burned because they don't believe in management training or train-the-trainer.
    (2) The pay is not based on your experience - it's based on favoritism and relationships
    (3) Management does not believe in training (information hoarders) - Sink or Swim? They're only focused on their S&B (salary and benefits)
    (4) Extremely High Turnover: Experienced employees watch out! They'll find ways to terminate you when you're doing a great job!

    Advice to ManagementAdvice

    Clean house and bring in mature and more experienced, trustworthy, forward-thinking, positive leadership with management experience, heart, passion, and integrity. Great employees continue to come and go. And speaking for every employee in the field, the Houston support center has to be more responsive to our needs, especially the HR department who is notorious for dropping the ball. Besides, we are the reason you all get paid, but when we contact the support center for payroll related questions or if we have issues with the time clock, we receive crappy service with aggressive behaviors. You all reap the benefits of our labor out here in the field because we're the ones selling funeral services. And speaking of "Benefits", that particular department needs to be evaluated immediately by upper management. Several employees at our location have been burned repeatedly by the Benefits Department and management who is never available or responsive might I add; money lost on the Employee Stock Purchase program for forms never being received or maybe they were received but never processed because the turnover is ridiculously high for one department. Whenever we do finally get a response after following up several times, it's always a new person who doesn't know what we're talking about or claim they never received our fax, emails, and voicemails. When your turnover is that high, what does this say about management? You all coach us here in the field to hire the right people for the right seats, but maybe management should practice what they teach and reevaluate who's in the wrong seats for your HR Department, as well as other positions in that support center because employee morale in the field is down and something should be done about it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    Carriage Services Should Practice Proper Employee Treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carriage Services

    Pros

    Aetna Insurance is great. Love it. Sadly I cannot think of any other pros to be honest. Ive put my heart and soul into this job but cannot praise a company that does not care about their employees.

    Cons

    Im a 12yr emp. No raises in 7yrs for ANY staff. Always excuses ALL the time. Our staff has been cut to a bare min. Went from 6 FT and 6 PT staff to 2FT 2PT as instructed to cut cost but we still cannot get raises?? The 4E Model need to go because even when its met theres still no reward for employees.

    Advice to ManagementAdvice

    Employees are FED UP! Great empl. are never recognized only Managers. Staff deserve respect and many dont even get spoken to when the DOS or RM come to locations. Staff cutting and combining positions has only led to poor employee moral and job burnout. We cannot use our sick days or vacation time because we are so short staffed we cannot take off. Something needs to really change.

    Doesn't Recommend
    Disapproves of CEO

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