Carriage Services Reviews

11 Reviews

2.6
11 Reviews
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Carriage Services Chairman, President, and CEO Mel Payne
Mel Payne
6 Ratings

4 Employee Reviews Back to all reviews

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  1.  

    Corporate In Need of Evaluation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Carriage Services full-time for more than a year

    Pros

    Carriage Services was built on strong principals and our CEO is extremely passionate about helping his employees perform well. These hard working employees pour their sweat and tears into caring for grieving families. I am proud to serve these employees.

    Cons

    There is much work to be done at Corporate. The goal is to have "the right people in the right seats", but who determines who is "right" for that seat? Our company has recently lost many quality employees with a lot of heart. Cooperative employees who do their jobs well shouldn't dread Monday mornings because they know they're walking into a hostile work environment.

    Advice to ManagementAdvice

    To Upper Management:

    Please take a look at your current situation. Is it the "wrong people in the seats?", or the "wrong people arranging the seating charts?" Just because someone performs well in their role, doesn't mean they're right fit for their "management seat". Employees don't leave companies, they leave relationships where they feel they aren't appreciated or trusted. They should be able to voice their opinions to management without retaliation or reactionary attitudes. Numbers tell a story, and exit interviews will give an even stronger insight.

    Please evaluate your Leadership Team and make sure they have proper management training, and are truly passionate about their roles. A mature Leadership Team will not make excuses and blame others. Our field employees deserve the very best, and that won't happen until there is accountability.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Poor local Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Panama City, FL
    Current Employee - Sales in Panama City, FL

    I have been working at Carriage Services full-time for less than a year

    Pros

    You have the potential to make fantastic money. Commission only and great benefits.

    Cons

    The General Manager as so much autonomy he acts like a child with a toy. The support staff has no discipline and is allowed to verbally abuse others with impunity. It is a chaotic atmosphere and only those with a self driven ability to success are successful, all on their own. Training is minimal, but methods for doing the job change almost daily anyway. it is a highly whimsical workflow system.

    Advice to ManagementAdvice

    Learn how to manage PEOPLE!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - PreNeed Sales  in  San Jose, CA
    Current Employee - PreNeed Sales in San Jose, CA

    I have been working at Carriage Services

    Pros

    Good area to work in

    Cons

    Like any other business there is a lot of politics that go on

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Always looking over my shoulder and feeling watched every minute.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carriage Services

    Pros

    The people and experience were great. That is what truly made the company great. The flexibility and independence given was something I liked.

    Cons

    People would stab you in the back at the drop of a hat. You always had to look over your shoulder to see who would try to manipulate what you said or try to rat you out for something so petty. If you have a question or need help, good luck getting it.

    Advice to ManagementAdvice

    Management needs to get the picture and get rid of the bad seeds. During my time there, it was nothing new to show up and realize that someone was terminated. I seen a lot of great people go and had no idea why. The 4E model has got to go. We're all human, nobody is perfect.

    Doesn't Recommend
    Approves of CEO

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