CastleBranch

  www.castlebranch.com
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CastleBranch Reviews

Updated August 1, 2014
Updated August 1, 2014
28 Reviews

2.9
28 Reviews
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Brett Martin
12 Ratings

14 Employee Reviews Back to all reviews

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  1.  

    My experience over the past 7+ years have been positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company gives so much: Good benefits, free fruit daily to promote healthier living, food truck, onsite gym with free classes with certified instructors. Ping Pong arena. Great atmosphere, No dress code. Employees can interact with others with like interests easily. Love the volunteer program and that we get paid to volunteer in the community. New garden where we can grow, pick and eat our own fruits, veggies and herbs. Host good family events

    Cons

    Rate of pay initially is a little low. As you prove yourself that does go up.

    Advice to ManagementAdvice

    Continue to vest in the training programs and the employee/family events also.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Awesome place to start a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    Pros

    CastleBranch is a great company to work for! As a recent college graduate, CastleBranch gave me a chance to get my foot in the door and use my degree without relate working experience. It is hard to start off as most jobs require a minimum amount of related experience. I really enjoy working with everyone at CastleBranch as well. The team is very supportive, upbeat and collaborative.

    There are also many great employee benefits which make it a fun environment to work in. Fresh fruit daily, bagel/muffin Fridays, gym with free work out classes and great trainers by Forged, Vittles food truck on site for breakfast and lunch everyday, mentor program for growth opportunities and coaching, 8 hours of PTO/year for volunteering, fun monthly events including a birthday celebration with birthday cake and company wide meeting and great support of work-life balance. SurfSUP program with free paddleboard and surf board rental and lessons weekly.

    Cons

    The pay isn't as high as a lot of my friends who have jobs in the area but the culture, group and advancement opportunities make it well worth it. There are also annual performance reviews where pay can be negotiated. There is also great employee recognition and appreciation.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very casual dress code, free fruit provided daily, along with weekly bagels and muffins. There is also a gym with free classes for employees. A mentoring program was also started recently, which provides for help with career planning and development. Volunteering has also become a greater focus lately, allowing employees some paid time off to volunteer.

    Cons

    Starting salaries can tend to be a little lower, but that seems to be a reflection of the area the company is located. On the positive side, there does seem to be opportunities for continued growth.

    Advice to ManagementAdvice

    Keep working towards the path of providing opportunties for employees to develop their careers. There seems to be some good examples of that within the company, and it would be great to see more of that.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Castle Branch is a great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    Pros

    Castle Branch is a growing company with many career and growth opportunities. They train employees for their specific job and provide various coaching and mentoring opportunities for employees. The campus is really great (gym, free food, other good stuff) and the managers seem to care about their teams.

    Cons

    While I have heard some of my co-workers talk about pay not being great, my research of the Wilmington, NC market shows that Castle Branch provides average starting salaries. This combined with a growing company means opportunities for career growth. The company benefits are really good, too.

    Advice to ManagementAdvice

    I like what you are doing and how you are doing it. I have seen Castle Branch grow from a small background screening company to a very successful and large company. You respect your employees and take good care of them. You are involved in the Wilmington community and you give your employees a chance to be involved, too. I appreciate that, a lot.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Laid back, good people, great facility, buts its background screening(how fun can it be?)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    Pros

    Great benefits for the young professional, free fruit every morning, fruit plus bagels on Friday mornings, casual dress code, company gardens with fresh veggies for all employees, two company break rooms, ping pong tables, marketplace for purchase of food, gym/training facility with free personal trainers, 5 minutes from the beach, right across from the Mayfaire shopping center, discounts all around town for CastleBranch employees, Volunteer Hours, flexible schedules, etc. GET THE WORK DONE AND BE REWARDED! Try your best to take advantage of all the amentities. Overall great place to work if you don't mind talking about our system and background checks all day.

    Cons

    I think most people are bitter about CastleBranch because of the pay. I will not disagree that they pay is low for most starting employees. It is typically because CastleBranch gives the opportunity for people with no professional experience to come and work in a professional environment. Outside of sales, it is tough to increase your pay in a quick time frame unless given the opportunity to work overtime. Unattainable goals are often set for the worker bees while management sits in meetings and talks about God knows whats.

    Advice to ManagementAdvice

    Seriously, do you have to have 5-10, thirty minute long meetings per day? This leaves no time to deal with the individuals who actually need your help; the workers. I think the department heads and managers need to work together better. It takes days to get answers and by that time clients are very frustrated. Your job is important and your employees look to you for guidance! Do not be unapproachable. This is a terrible tactic to managing employees who already are stressed to meet these virtually unattainable goals!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Surprisingly nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Order Fulfillment Specialist  in  Wilmington, NC
    Current Employee - Order Fulfillment Specialist in Wilmington, NC

    Pros

    Pay is pretty good for what you're doing
    Everyone seems to be in a good mood and greets you kindly
    Hours are very good, with easy to obtain overtime during peak season
    Very thorough training
    Easy to move from different positions as long as no degree or special knowledge is required.

    Cons

    Current shift, 11-8pm, doesn't allowed for any kind of a day life.
    Work week is Sunday through Thursday, not a problem for some, but I never enjoyed working on Sundays and if you go to church you will miss it.

    Advice to ManagementAdvice

    As it's my first week on the job, there really isn't a whole lot I can say about the management at Castle Branch. From how everyone acts, I can assume a tight ship is ran and everyone is pretty satisfied.

    Recommends
  8.  

    Castle Branch - In review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This is a rapidly growing company that is open to doing things differently and not satisfied with being sedentary. Castle Branch has random perks to make a work experience more enjoyable: Free Breakfast Friday, free coffee, free fruit, entertainment areas for breaks with ping pong, on site food truck for purchase, employee onsite gym, free Friday paddle board rentals, free surf board rentals, free surf lessons, employee garden, 401k match, flexible scheduling, sales people may travel, etc. This is a great place to start a career and be a part of a great company culture.

    Cons

    Generally speaking, most roles require a lot of attention to detail while in a fast past environment to help the client. Those lacking those qualities will not succeed. This is a job. If you can't perform in the role, then you aren't performing the job they're paying you for. They have training programs to teach you the systems and processes. Pay is average. Low level repetative task positions are paid at a low level. Upper level demanding, stressful, performance-based positions receive more pay. There is room for internal growth with the multiple systems and processes that the company uses. Familiarity with the company flow will provide opportunity to grow within the company. Temp roles are exactly that, Temporary. If you're a shining star in a temporary role, Castle Branch will offer employment or call back when the next temp peak season. arises.

    Advice to ManagementAdvice

    The constant growth, progression and evolution is terrific. Just remember that as we grow at this continued pace, the little things that need fixing are quickly turning into big things that need fixing.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great place to start your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company culture is great, the employees are very friendly, knowledgeable, and professional.

    Cons

    Room for vertical movement is very limited. I imagine as the company continues to expand this will change, but currently most people leave due to sub par pay for work completed.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great experiences and culture but company needs to stay focused and organized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    Pros

    The culture of the company is very good. The buildings are very luxurious and impressive, the Vittles food truck (available daily) is reasonably priced for the good quality of its food, the new gym w/turf and workout equipment is a great amenity, and company-wide events are upbeat and fun. Great place to get acclimated to a corporate setting and learn how a company functions from the ground up. People are generally friendly and the ping-pong tables provide a nice break from work and allow people to socialize and have fun together. Location is great, near lots of shops and restaurants in Mayfaire and The Forum. The company is growing at an astounding rate and seems to be heading for nothing but success.

    Cons

    The office is often very empty and people keep to themselves -- there is hardly any interaction between co-workers/employees. The pay is not commensurate with the demands and expectations of the company and upper-management, which often are disorganized, sporadic and at times overwhelming. Days are long and usually very boring, you don't do much else but stare at a computer and type all day.

    Advice to ManagementAdvice

    Try to prioritize on projects a bit more and clarify what needs to be done and by when -- demands and deadlines are sometimes either not communicated, or are very ambiguous. Continue to be readily accessible and willing to help, as is already the case with most of the management team.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Too new to form in-depth opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Fulfillment  in  Wilmington, NC
    Current Employee - Order Fulfillment in Wilmington, NC

    Pros

    Flexible Hours, Liberal Dress Code, amazing building, great break room and FRUIT!!

    Cons

    What I was told about the job from co workers and trainers after I got hired was not anything like I was told in 2 interviews. I applied for one job and all of a sudden I was hired into something else with out being asked. I was told the job was temp for 9 months and could be permanent at any time. Truth was they will let us go in 4 months.....after peak season.Was told it was full time (40 hrs). Trainers changed our hours to 6 hours a day and said if they get too busy they will give us a day off. (I gave up a SURE 9 month full time+ job for this iffy one.) Was NEVER told the job depended on how accurate I was or how fast I input data. I am great at administrative duties but not at stressful production/timed work!! (I was never told I would be timed or rated on accuracy). Never told if I didn't make the minimums I was out on my ear. Was told in training that less than half of training class makes it. Trainers not detailed enough. Taunt you with getting up to par or you will be out. Embarrass you by comparing your training speed and accuracy to your co-trainees. You use many different programs that all require different log ins and passwords...hard to keep them all straight. And the pay...it really is low...but I need a job and if the job promises that were made in pre-employment were to come true, this would be a good start. I will check back and let you know how things go and IF I make the cut or not.

    Advice to ManagementAdvice

    Be more honest at interview with what the job is about, length of job and the requirements. Revamp the training program. It is not as precise or concise that it could be.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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