Cbeyond

  www.cbeyond.com
  www.cbeyond.com

Cbeyond Reviews

Updated November 13, 2014
Updated November 13, 2014
322 Reviews
3.1
322 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cbeyond Chairman, President, and CEO Jim Geiger
Jim Geiger
222 Ratings

Review Highlights

Pros
  • Company has strong sales training program and will prepare you for the "real world (in 24 reviews)

  • It has been a great opportunity for entry level experience into Cisco and telecom technologies (in 21 reviews)


Cons
  • Anyone who says long hours has a different point of view than I do (in 28 reviews)

  • Every day you are out there beating the bushes knocking on door to door of local businesses (in 11 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1.  

    Cbeyond is a place that will most likely only be a temporary pit stop in your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern
    Current Employee - Intern

    I have been working at Cbeyond as an intern (more than an year)

    Pros

    I was lucky to work in a group of intelligent people. There was a good work/life balance and the work was extremely manageable.

    Cons

    However, there were many employees that were too incompetent to allow any sort of progress. Upper level management is very short sighted.

    Advice to ManagementAdvice

    Think long term instead of quarter-to-quarter.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Mediocre Executive Management Post-acquisition Killing the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond full-time (more than 3 years)

    Pros

    Great product set. Wonderful, engaged and caring employees.

    Cons

    Lack of vision. Lack of strategic goals past 'wring every last $ of cash out of this asset'. COO with a 'god complex'.

    Advice to ManagementAdvice

    Character and integrity matter. Pay attention to that - especially at a management level. Employees are not 'assets', they are people. Don't treat them like serfs. The ivory tower mentality of the 80's is played - study servant leadership instead.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great place to work until 2010. New leadership from outside company changed the work environment negatively.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalation Support in Atlanta, GA
    Former Employee - Escalation Support in Atlanta, GA

    I worked at Cbeyond full-time (more than 3 years)

    Pros

    Great team of people and with growth potential if you knew the right people.

    Cons

    Too many managers and directors. Leadership was not trustworthy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Very frustrating experience in communication sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond full-time (less than an year)

    Pros

    Potential to make a fair amount of money if you can deal with selling things to people that they do not need. Sales rally atmosphere.

    Cons

    You have to be able to incessantly sell products that you may ormaynot believe in. Coldcalling. Walking your territory all day unsupported until you can trick someone into agreeing to see you then buy something.

  6.  

    Good Sales Training but a Miserable Job and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Houston, TX
    Former Employee - Sales Consultant in Houston, TX

    I worked at Cbeyond full-time (less than an year)

    Pros

    If you're right out of college and this is a first job, you may want to consider it. They offer a great sales training program. Use this job as a stepping stone to get the sales job you want. Young culture, weekly competitions, and spiffs. And they have a great advancement program, so if you work hard and do well you'll get promoted really quickly. And by quickly I mean within weeks.

    Cons

    There is nothing glamorous about this job. Every day you are out there beating the bushes knocking on door to door of local businesses. And here's the thing... the businesses/business owners hate you. Because you're interrupting their day and trying to sell them a product/service they do not want. That someone else has already tried to sell them 20 times. The gatekeepers usually know who you are the moment you walk in the door. The Management team has really unrealistic expectations of their sales reps. They require that you hit 50 doors (business) a DAY and if you run an appointment that counts as 10. So yeah... 50 cold calls a day. Lastly, I wasn't that impressed with their product/service offering so I didn't feel that good about what I was selling. I never felt like I was giving the business owners a valuable solution.

    Advice to ManagementAdvice

    Treat your people like people. Not a number.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Merger Hurting the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program/Project Management in Atlanta, GA
    Current Employee - Program/Project Management in Atlanta, GA

    I have been working at Cbeyond full-time (more than 5 years)

    Pros

    Great people who really care about staff and customers at the lower levels of the company

    Cons

    New management is disconnected from culture and making business changes that may drastically impact the customer

    Advice to ManagementAdvice

    Be honest with staff about which groups are likely to be laid off because of redundancy so that we have a chance of retaining some of the critical people inside of the organization

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    NOC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cbeyond full-time

    Pros

    Vending machines are pretty cheap, almost everything is 50 cents.

    Cons

    Revolving door, do not care about their employees.

  9.  

    Great learning platform, awful environment

    Former Employee - Territory Sales Representative
    Former Employee - Territory Sales Representative

    I worked at Cbeyond

    Pros

    It's a very fun, challenging work environment where you get to learn with great people. Anyone interested in a career in sales will benefit from the sales training and overall sales environment.

    Cons

    It's a sink or swim type company. Cold calling is an essential part of the business and this will never go away. You are selling a low brand image product in a completely saturated market. Turnover is extremely high and some of the managers create a toxic work environment.

    Advice to ManagementAdvice

    Sales goals are way too lofty, especially considering only around 10-15% of the reps meet their monthly goals. Create more leads for your reps, it will go along way.

  10. 1 person found this helpful  

    One of, if not, the worst sales jobs I have ever had (Oakbrook, IL)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Oakbrook Terrace, IL
    Former Employee - Sales Consultant in Oakbrook Terrace, IL

    I worked at Cbeyond full-time (more than an year)

    Pros

    Some of Cbeyond's product lines like Cloud based PBX, Cloud server & back-up, even high speed Fiber internet are new and exciting products to sell. The company also spends good money on the office facility (at least the Oakbrook, IL location anyway) The two week training course was also very helpful to me from a standpoint of they train you on how to run a sales presentation, useful in any sales job and the trainers actually care to see that you are adequately trained.

    Cons

    The WORST management I have ever seen at an organization. Good Ol Boy (or, Good Ol Girl) mentality when talking about promotion. EXTENSIVE micromanagement expecting unrealistic numbers instructing to knock doors of prospects (old school approach) that HATE the brand when most say, "I will never have Cbeyond again". Lack of post sales support and bad service has resulted in tens of thousands of ill fated web reviews of Cbeyond service left by customers exposes ALL OR MOST of your newly interested prospects to the horrors other businesses have had to deal with which kills your POTENTIAL deal and flushes all your hard work, money spent on gasoline (which is NOT at all fully or properly compensated for), and your career at a failing company, DOWN THE TOILET...Don't make the same mistake I did and fall for their lies saying you could hit 6 figures and above in your first year. Its virtually impossible. The top rep at the company was near 90k and that was only because he had a tech vendor spoon feeding him 'free deals'...Maybe you will get lucky. Maybe you will make some bucks but I promise you will HATE your job AND your manager and that's OK by Cbeyond because they know this will happen, you will move on, quit or get terminated, and they will hire another "You'...CHURN AND BURN BABY.

    Advice to ManagementAdvice

    DOOR KNOCKING AS A PRIMARY SALES TACTIC DOES NOT WORK ANYMORE. Integration of "2.0" type products into the portfolio take time to sell as the SMB world IS NOT EVEN CLOSE to embracing cloud based technology or trusting it to run their business. Those type of sales do not close overnight but management says they can. All you have to do is knock MORE DOORS. Allow sales folks to write off their miles spent driving in the field as opposed to offering $12.00 Per appointment run and then calling that figure 'Gas Reimbursement' It's actually called 'Phantom Revenue'. When my financial advisor found out about this he literally COULD NOT believe it and almost had me march straight to the HR department and demand they change how I was compensated. Because of the way Cbeyond compensated for gas/mileage, my advisor told me I COULD NOT legally write off my miles.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great training program ... Toxic work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Pros

    The training program will benefit you in your future job. It was very helpful to have trained at this company. Actually seemed as if they tried to make the job enjoyable.

    Cons

    Work-life balance is very low. Extremely micromanaged while selling an inferior product into a saturated market. Bogged down by terrible corporate structure.

    Advice to ManagementAdvice

    Give outside reps more freedom

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