Centene Reviews

Updated September 23, 2014
Updated September 23, 2014
190 Reviews
2.7
190 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Centene Chairman and CEO Michael F. Neidorff
Michael F. Neidorff
119 Ratings

Review Highlights

Pros
  • Good benefits (although they were better just a couple of years ago) (in 24 reviews)

  • The pay is decent and comparable to area hospitals (in 7 reviews)


Cons
  • There is no work life balance unless you are paid by the hour (in 17 reviews)

  • If you decide to take a job there plan on working many long hours (in 18 reviews)

More Highlights

44 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Lots of flexibility, too much micromanaging and work load

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Centene

    Pros

    Flexibility for those of us that can work remotely and can handle the caseloads and demands.

    Cons

    Short staffed, turnarounds, poor management, poor recognition, high case loads, unrealistic expectations. I can manage my time but most have work above and beyond and still can not keep up with the expectations

    Advice to ManagementAdvice

    Have realistic expectations, provide proper tools and databases to manage program. Current database is not conductive this managing cases, care plans or levels of care

  2. 2 people found this helpful  

    Good for a job but nowhere to go. The company itself has good intentions, but they give management too much power.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Analyst (A2) in Saint Louis, MO
    Former Employee - Claims Analyst (A2) in Saint Louis, MO

    I worked at Centene full-time (more than 3 years)

    Pros

    The benefits are pretty good there but I've found better.

    Cons

    You get promoted only if you are already friends with management or if they take a liking to a snitcher or brown noser.

    Advice to ManagementAdvice

    Don't listen to someone's gossip about a person, especially if you don't know that person. Be fair and don't make it clear that you have your favorites.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    This company is basically concerned about productivity not quality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Coach in Dallas, TX
    Former Employee - Health Coach in Dallas, TX

    I worked at Centene full-time (more than an year)

    Pros

    The benefits and compensation were the best thing going for the company.

    Cons

    The company was constantly changing rules and making promises to keep contracts without having the man power to do the work. The company's focus week after week was productivity not quality of care to its members. Training was very poor and as soon as you learned it they would change the rules. HR response was very unhelpful as well as technical support. If your computer crashed you could be on hold for 45 minutes waiting for assistance. This environment is very stressful and not user friendly and.

    Advice to ManagementAdvice

    In order for this company to keep good quality healthcare professionals it needs to listen to the workers and support them instead of continuing to pile on the rules, this is a health and wellness insurance company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 9 people found this helpful  

    If you are considering a position as CENTENE make sure to read all of these reviews.....THEY ARE ALL TRUE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Does IT Matter in Clayton, MO
    Former Employee - Does IT Matter in Clayton, MO

    I worked at Centene full-time (more than an year)

    Pros

    In Clayton you have a clean and pretty building......see Cons. Dining facility was very nice when I was in Clayton. Free parking. Free Clinic. In all, the benefits were nice, and for me the pay was acceptable and comparable to industry standards.

    Cons

    Well where to start. I spend the first three months of my employment in a broom closet with six other people on another team. This room was 5 x 10 foot with no ventilation. Being remotely located from MY team I was not included on meetings, lunches or any other communication until I was eventually moved to the floor. Due to the exponential growth of this company, management can not keep up with the new trends. Training was non-existant. I was told many times to just figure it out. When you did figure it out they did not like the way you did it. You will be told to re-do your work without any guidance just to be told again they don't like it. No reason given other than, "That's not the way we do it". You ask how to do it and you get I don't know, just figure it out. After the third of fourth time you are pulling your hair out. Managers are promoted because they have been there for a few years, but they have no skills to deal with people......They may know their job, but can not talk to anyone because they come in drunk or complaining because they have not taken their crazy medicine. Directors and eventually VPs know the problems and that the managers have issues but refuse to do anything about it. Management can spew a list of SOPs but can not provide anything in writing. Even though you can spend hours quibbling in emails about mundane issues like are there two or three spaces between the state and zip code on a mailer. (literally hours) VP's report savings in numbers for end of year numbers. These numbers are inflated and wrong. Was brought to the attention of management many times only to be ignored.

    There are too many issues with this company that are overlooked by senior management. HR was NO help at all. Be wary. If you are a YES man/woman and like kissing the backsides of those who think they know it all and it has to be their way or the highway, then this is the job for you.

    You have probably guessed that I one of the ones who have "disappeared".

    Advice to ManagementAdvice

    If this company desires to have a future then the very top, especially HR needs to seek out the problems and fix them. We took a survey a while back and told it was anonymous......funny that in the meetings where we were landblasted by our managers and VP, that they knew what was said and by whom......or so they led us to believe. If you want true and honest suggestions from your subordinates and truly care about what is going on, then quit promising to do something and actually do it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    dont stay here for long

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Centene

    Pros

    decent work life balance in my dept.

    Cons

    bad management and no training

  7. 8 people found this helpful  

    frustration, frustration, frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Analyst (A3) in Great Falls, MT
    Former Employee - Claims Analyst (A3) in Great Falls, MT

    I worked at Centene full-time (more than 5 years)

    Pros

    The pay is decent for the area. If you have little kids, the daycare is great. The benefits are decent, not as good as they were when I started there, but still decent. If you have solid computer skills, they are willing to train on the medical insurance processing stuff (...to a point).

    Cons

    The atmosphere is lousy. People are treated like office equipment. There is no longterm direction or clear goals. I worked there for 7 years & it always felt like we were flying by the seat of our pants. The stress level is off the charts and it doesn't have to be. I feel like the company only cared about making money. Here we were processing claims for some of the most vulnerable of our population but there was never any concern for the patient or the doctors treating them. Their policy seemed to be to screw around long enough to wear the providers down until they gave up trying to get payment. As hard as it was to get proper payment out of Centene, no wonder providers are leary about taking on Medicaid patients. I found it deplorable. When any questions were raised about why we were taking on new states when we couldn't handle the ones we already had, they said it was growth. Any questions regarding the company itself were answered with statements of how the pay and benefits were good and if you didn't like it you could go elsewhere. The company is very "Top-Down" and there is no meaningful way for lowly workers to share ideas or suggestions. Management was very defensive and resistant to any ideas from underlings. I came to Centene with nearly 10 years of medical insurance experience and even when I found glaring errors in processing policies, I was told that "that was just how they do it." I even copied an entry from the CPT manual to back me up and contacted everyone I could think of ... no luck. A couple of years later, someone with a better title than me must have discovered the same policy error because it finally did get changed. Who knows how many claims were underpaid in the years preceding. I came from an atmosphere at my old company where everyone had a voice and the goal was to do it right the first time and if adjustments were needed down the road, take care to get those right. The patients and providers mattered. At Centene, the policy was just to shove it through, right or wrong and adjust it later, right or wrong (& possibly multiple times) ... which is a horrible, costly policy. Is the company growing? Sure, they are taking on new business all the time. Plans are dropping all the time, too, though. I truly believe that the only reason Centene is doing as well as it is is because there aren't enough reputable companies in the Medicaid business.

    Advice to ManagementAdvice

    You need a complete reboot. The top-down structure is ineffective. You hire people for their experience and then muzzle them. If you really wanted to improve the company you would re-vamp the entire culture to where people had a voice. You would really dig deep to find a moral core within the company's mission and revisit that constantly. Of course you need to make money. I am not against making money. However, when money is the driving force behind your business, everything else gets lost ... like ethics and responsibility. Also, the atmosphere when I was there was oppressive. There needs to be a shift where people feel like they matter. It should feel safe to both give and receive feedback. Meetings should be more open. There should be agendas with times allotted to cover the items including discussion. Items needing follow-up should be captured and assigned to a specific person (or group) for timebound follow-up. When I worked there, most meetings involved the supervisor reading a list of things, very little input and NO followup. On rare occasions when I felt we had made some progress, things fell through the cracks because the busy supervisor did not follow up. Don't be afraid to delegate. Let someone who is committed to whatever it is and who has less on their plate do the follow-up. Trust your people. Most employees want to do a good job and feel good about the job they do and the company they work for. Do your part, let them do theirs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Feels like the wheels are coming off the bus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Centene

    Pros

    Opportunities to participate in many activities that would normally be out of scope in my role.

    Cons

    Ineffective recruiting and filling of needed roles, poor preparation and training for new staff, chaotic environment and exhausted employees. Negative reinforcement and threats from leaders rather than support and preparation.

    Advice to ManagementAdvice

    Considerable opportunities to support the growth over the long run are lost as creativity and effectiveness suffer under fear and exhaustion.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Company growth is faster than hiring. Work Life balance is off. Very little growth potential for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Do Not Want to Say in Clayton, MO
    Current Employee - Do Not Want to Say in Clayton, MO

    I have been working at Centene full-time

    Pros

    Employees are nice. Benefits are better than many but could be better yet.

    Cons

    - Promotions are almost impossible for hourly personnel. If you are hired as an hourly employee, it is almost impossible to get out of an hourly position even if you further your education.
    - In the past, a degree wasn't required and people were 'trained' to do soemthing. Now, even those people were were trained and then promoted are told they MUST get a degree.
    - When asked about the above, management says it is not true and peopel are lying. I have seen & heard management say this. Therefore, management can't be trusted.
    - People are expected to work overtime. Workweek is said to be 40 hours but it is expected to be 50 or more on a regular basis for salaried employees.
    - Management's answer to growth is to hire more management and NOT the actual worker bees.

    Advice to ManagementAdvice

    - Develop employees, hire more people so everyone isn't as stressed.
    - Encourage promotions, allow people to rise out of hourly into other positions.
    - Hire more workers and less management.
    - Stop throwing money at the latest and greatest technology and make the technology you have work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 9 people found this helpful  

    Constant Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Centene full-time (more than an year)

    Pros

    Centene is a growing company with a mission that you can believe in "Better health outcomes at a lower cost". They care about their members and the communities in which those members reside.

    Cons

    There is so much growth in the business, but they are not growing the teams to support this new business. We try to put processes in place to manage this chaos, but there is just too much work and not enough people or hours. As a result, there ends up being a lot of escalations and constantly changing priorities causing an environment of constant chaos and people being spread way too thin. It would be different if you could see an end in sight, but that light at the end of the tunnel is really a train heading straight towards us.

    Advice to ManagementAdvice

    Manage your human resource capacity appropriately and staff appropriately to support growth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Extremely inadequate internal communication skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance Specialist in Saint Louis, MO
    Former Employee - Compliance Specialist in Saint Louis, MO

    I worked at Centene full-time (more than an year)

    Pros

    Great place to be if you don't want or have any personal life

    Cons

    Lack of any visible interest in process improvement.

    Advice to ManagementAdvice

    Develop a better method of understanding and matching of employees skill sets to job placement.

    Doesn't Recommend
    Neutral Outlook

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World Head Quarters in Clayton

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