Cerner

  www.cerner.com
  www.cerner.com

Cerner Reviews

Updated December 22, 2014
Updated December 22, 2014
766 Reviews
3.5
766 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cerner Chairman, CEO & President Neal L. Patterson
Neal L. Patterson
483 Ratings

Review Highlights

Pros
  • They will make you work at least 65 hours a week, no work life balance at all (in 21 reviews)

  • Cerner is a great place to learn something about anything you maybe interested in (in 41 reviews)


Cons
  • Work/life balance for the benefit of associate wellness needs addressed from top/down (in 75 reviews)

  • Long hours, some employees fresh out of college and need guidance in corporate settings (in 67 reviews)

More Highlights

104 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    You will be overworked and overwhelmed at times which is part of the reason that have such a high turn over rate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Kansas City, KS
    Current Employee - Systems Engineer in Kansas City, KS

    I have been working at Cerner full-time (more than an year)

    Pros

    The pay is good and you get to work with really smart people.

    Cons

    You get hired based on business need not skill which puts most associates at a disadvantage.

    Advice to ManagementAdvice

    If you continue to higher on business need instead of building on skills associates come in with, the training should be more robust

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Growth for the Mindless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Kansas City, MO
    Former Employee - Systems Engineer in Kansas City, MO

    I worked at Cerner full-time (more than an year)

    Pros

    Great place to develop skills early in your carrer. They accomodate college grads with 'high' paying jobs after graduation. Will pemote a lot with in. Only have to be on a team for about 18 months to get other opportunities.

    Cons

    Poor training. Team dynamics vary between groups a lot. No work life balance. Raises plateau and your work can change into something very diffrent over the course of the life in a role.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    good for starter

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cerner

    Pros

    good for starter to rump up

    Cons

    office culture not good at all, overtime make life not good

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  5. 2 people found this helpful  

    Very frustrating place for experienced people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Kansas City, MO
    Former Employee - Software Developer in Kansas City, MO

    I worked at Cerner full-time (more than 3 years)

    Pros

    Not a very bad place to work in for the first couple of years right out of college.

    Cons

    Very bureaucratic.

    Very rigid and inflexible in their thinking.

    Entirely devoted to the idea, "work *harder*, not smarter."

    Their concept of work-life balance is : life is work and work is life, balance is meaningless.

    There is a personality cult of the CEO within the company.

    Frequent mandatory meetings lasting up to 3 hours where hundreds of employees are packed into a small auditorium and made to listen and applaud to managers and executives drone on and on, supposedly to build morale.

    Management not only tells you what to do but also tells you what to think and what views and opinions to have in your mind.

    The overall experience at this company felt like being in some sort of a cult.

    Very frustrating to work here for people with prior experience, as this company believes wholeheartedly in making the mistakes you would have already learned to avoid.

    Advice to ManagementAdvice

    It is pointless to give any advice to the management as they are very set in their ways.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Theres 2 sides to the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Owner in Kansas City, KS
    Current Employee - Production Owner in Kansas City, KS

    I have been working at Cerner full-time (more than 3 years)

    Pros

    Great experiance, great place to learn. Amazing place to work right out of college. They will train you very well, you will know how do to a million things.

    Health benefits, and Stock purchase plan, are amazing.

    Cons

    First day you will get told about the REQUIRED 10% overtime.

    "Here's the thing <NAME>, you arent required to work the over time, unless you want to make raises. Sure you can work only 40 hours we allow it. However you wont get raises and you will get poor reviews" I was told this my first day, during a tour of the building by my then manager. The "parking lot metric" is essentially still in effect. Google 'parking lot letter Cerner' and read the letter. You will understand what I mean.

    Don't take promotions. You may not get the promised raise. Even if you do, it may be up to a year to get it. They only give raises once a year, no matter what happens. Get a promotion in January? You don't get a raise for it until September, October, or November. If you do at all. Ive take 2 promotions, (one level bump, and one title change) was promised a raise with both, received neither.

    Management will not hold the clients to the contracts. Clients know this and walk all over engineers and production owners. Management doesnt care what hours, associates have to work, or really what happens as long as the client is happy. There are "standards" and clients can choose when they apply.

    Advice to ManagementAdvice

    Don't promises raises for promotions and not give the raise.

    Get rid of the "required over time"

    Back up your production owners and system engineers. When a client starts requiring after hour work for non-production domains, that's crazy. When clients start insulting engineers, and belittling them, back up your employees. Don't ignore them for the sake of a happy client, that just undermines them, and makes the client respect them even less.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    If they tell you that you have wait for a raise, you won't see it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cerner full-time (more than 3 years)

    Pros

    Interesting work, you have a chance to influence how healthcare is delivered in the US, some coworkers are incredible, "work hard, play hard" culture is interesting. Stock has outperformed the market almost every year since it went public.

    Cons

    Too much reliance on rigid work plans are making the new crop of engineers unable to think outside the box for troubleshooting, too many in senior leadership aren't leaders, they just got promoted out of what they excelled at. Tend to get promised the world in a review for "next year", but those promises rarely get delivered upon. Always another "and" getting added to your job duties, but no additional resources are made available.

    Advice to ManagementAdvice

    Pay your production owners what they are worth. There's a reason there's so much turnover in that job...24/7/365 on call, tons more pressure and work, for a 3% raise? At best it's just a stop on the way to a higher paying job at a competitor, a client hospital, or anywhere else.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    All Work, No Play

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cerner

    Pros

    Great place to start out. Strong stock.

    Cons

    On-call 24/7. Training is useless.

    Advice to ManagementAdvice

    Have an understanding of what your team actually does. Most manager couldn't do or explain the most basic task of a system engineer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Consider for a career start but don't plan to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Withheld in Kansas City, MO
    Former Employee - Withheld in Kansas City, MO

    I worked at Cerner full-time (more than an year)

    Pros

    Easy to get hired as they have huge volumes of turnover in the KC area and other sites. Can get hired with little to no experience. Salaries can potentially be competitive depending on the position and how much of a crunch the department with the position is in.

    Cons

    Work environment and general experience can vary based on where you get hired so I am speaking only from my own experience. I worked in one of their IT Works sites which was very poorly managed. Long hours due to lack of planning or poor structuring with no thanks, compensation or reward for getting things done. Word was that nearly all the IT Works sites were like this and are generally considered a joke by the rest of the company. The helpdesk is also a miserable place to work I've been told and also suffered from very high turnover.

    Compensation may start off respectable (emphasis on "may") but expect 0-3% raises if you decide to stay year after year even if you put in the 60+ hour work weeks that are expected or sprung on you at the last minute. It was not rare to be told at 4pm on a Friday that we would be expected to work through the weekend. Management would then be absent from the extra hours and it was common to come in only to stand around and not know what we were there to do.

    Most of the management level people I encountered were clueless about nearly everything. Most knew very little about technology and had zero in the way of technical understanding which resulted in ideas or initiatives that were either unreasonable or flat out impossible. I suspect they are also trained to not listen to their employees and treat communication as a one-way street based on the behavior I encountered. Additionally they knew nothing about company structure and policies. Questions about how to fix a submitted time sheet or where to find information about benefits or corporate related material was almost always met by being told to ask someone else or to look it up on your own.

    In all honestly this is not a company I would recommend if you have a decent amount of professional experience and the career potential to work some place else. To sum it up I would compare it to a McDonalds or Walmart in terms of how it operates: Mostly staffed and operated by young, underpaid kids where it's very likely to be their first corporate job or laid off refugees from other companies just happy to have a paycheck again overseen by barely literate overzealous types who don't know the first thing about IT or managing but can recite the company cheer forwards and backwards and wouldn't think twice about getting the company logo tattooed across their chest.

    Final note, they had surprisingly poor health insurance for a health care company.

    Advice to ManagementAdvice

    Lead by example. Understand that managing is a two way street not just what your employees do to make you look good. You have obligations to those below you as well. Try actually showing up to meetings and interacting with your team. It also probably helps to know what it is your department actually does and understand the work that your team does.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Exciting start, weird culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Consultant in Kansas City, MO
    Former Employee - Delivery Consultant in Kansas City, MO

    I worked at Cerner full-time (more than an year)

    Pros

    The Gym at the WHQ is great!
    The benefits are very decent.
    Management/HR was very understanding and worked with me when I had to take short-term leave due to an emergency surgery.
    Plenty of travel opportunities.
    It is absolutely awesome to work with providers/hospitals/hospital staff!

    Cons

    First and foremost: the culture. It is almost like a culture of fear. One of the things I remember most about my first day during their Onboarding training was "don't mess up for x reason, or you will always be remembered for x..."

    Very much a cult of personality culture as well. Many young people which was nice , but very strange in that it seemed "cult-like" with some people (very hard to describe, and I do not mean to say that this carries to all employees, just a general sense and my opinion).

    It is a literal TON of information to digest during the first few months, and it is not easily understood the first time through. I would estimate that 70 percent of what I learned in the first couple of months at Cerner were not used in my day-to-day job after the fact.

    You are expected to always be billable (for good reason-you are being paid to ensure that Cerner meets its quarterly goals), however I found that the ways in which managers would try and promote this were fairly unethical at best, and downright lying to clients in terms of work accomplished at worst.

    I felt that I could not perform my job adequately with the information I was trained with within a few months of learning the material. It is very difficult to try and learn when you are trained for things which you will never use, and are then expected to immediately know how to build code for a completely different solution.

    Most of the day consisted of answering emails and building out different solutions for clients, and becoming increasingly frustrated at the Wiki pages that you are expected to utilize for literally almost everything pertaining to your job build-wise. Very frustrating as I feel that I learn better in a social environment and this wasn't used enough in my opinion.

    Compensation was initially average, however the annual raises are awful. It is completely up to your manager who you may or may not see in the office (I saw mine about once or twice a month). Therefore, depends on your personal relationship with your manager.

    Advice to ManagementAdvice

    I believe your long-term goals are great (especially with population health!), however I believe that the culture is not conducive to an atmosphere where you feel valued. The annual raise/review was very poor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It was good until some manager doesn't like you or you grow past the "desired age range"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cerner full-time (more than 5 years)

    Pros

    You gain a great insight into Healtcare and if you work "client facing" you get to see more of what Healthcare is for the nurses and doctors that work each day for their patients. You can gain a technical background if you are clinical and a clinical perspective if you are technical.

    Cons

    It seems that most of the people that survive the longest are the non boat rockers. The conformist to the work culture. If you are a pro company person you will do well. But that may be at the expense of your clients. Timelines to implement their systems are strenuous to say the least.

    Advice to ManagementAdvice

    I would suggest that from the beginning when clients are designing their systems that you spend more time in helping them design a system and before they are ready to Go Live plan on optimization of the original design and adjusting the system to better facilitate the clinical resources that will be using it.

    Recommends
    Positive Outlook
    Approves of CEO

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