Charles Schwab Reviews

Updated May 21, 2015
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
14 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

33 Employee Reviews

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  1. Helpful (1)

    Technical Support Representative - servicing clients experiencing technical issues on the company's website & app.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Phoenix, AZ
    Current Employee - Tech Support Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company has a strong care in the way their clients are treated. Employees assist each other in doing better and advise how to advance further. Managers care about where you see yourself advancing to.

    Cons

    You have to put forth the effort yourself in networking to better understand what will be the best path for advancement.

    Advice to Management

    More informant needed for open possibilities to be promoted to


  2. Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Charles Schwab full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Loved the culture and values

    Cons

    It is a call center.


  3. This is a good company, good benefits, too many layoffs though.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Phoenix, AZ
    Current Employee - Operations in Phoenix, AZ

    I have been working at Charles Schwab

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, environment, pay, people, location.

    Cons

    Too many layoffs when not really needed.

    Advice to Management

    layoffs hurt not only the employees and their families, but also the company image and reputation.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great work atmosphere and a place to build a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Charles Schwab full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Amazing management teams that will help you figure out a career path. Plenty of resources to take advantage of within your career.

    Cons

    18 month contract for customer service positions before you can transfer departments.


  6. Helpful (4)

    Schwab for 10 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Professional in Phoenix, AZ
    Current Employee - Financial Professional in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company Senior leadership is great looking for more our of local leadership

    Cons

    Slow career advancement even with high turn over

    Advice to Management

    Look to add a talent development role. Clearly outline career progression


  7. Helpful (3)

    Great work place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company lets you balance work and family, its a nice friendly clean place to work.
    Training program is awesome, a little fast paced, so you need to listen.
    Good health care, dental and eye.
    Paid 4 weeks sabbaticals every 5 years. (You can add on 2 more weeks of vacation.) Total 6 weeks at once!

    Cons

    If your in the Financial side of the business (not tech) and you don't have your series 7 license, it can be tough in getting advanced to senior position.

    Advice to Management

    Company does a lot of promoting within. Yes if management is your cup of tea, then you will have the opportunity to put your name in the hat if your qualified.


  8. Helpful (1)

    Great environment, considering it is a call center.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Representative in Phoenix, AZ
    Current Employee - Registered Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The base pay is very good, pretty equal to what you with other companies in similar roles. They are not super pushy with sales.

    Cons

    The company is not very good at rolling new things out, they either keep delaying things or roll it out with flaws, that end up impacting you hitting your goal. Is a 24/7 facility with very few "standard hour" positions on the entry level.


  9. Excellent culture with plenty of growth opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Phoenix, AZ
    Former Employee - Registered Representative in Phoenix, AZ

    I worked at Charles Schwab full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pick your schedule from plenty of options. Excellent 401k match. Opportunities to take on more responsibilities just by approaching your manager and showing initiative. Tell your manager what department you want to eventually be in and they'll put you in touch with the right people.

    Cons

    At the time, the compensation was on the low end of the industry average, but they have since re-worked the pay scale.

    Advice to Management

    Keep up the employee development.


  10. Growth if you're into sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is nice. People can be great. There's flexibility in hours. If you enjoy sales there are a lot of different directions you can further your career.

    Cons

    Salaries are not as competitive. There's a lot of "inner circle" politics. Some managers are pretty absent. If you're not a salesy person sometimes options are limited.


  11. Helpful (1)

    It is what you make of it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Representative in Phoenix, AZ
    Current Employee - Support Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Endless opportunities if you can perform your core job.

    Cons

    Leadership does not offer a lot of support when trying to advance.

    Advice to Management

    Create and prioritize a leadership development program for employees looking to do more for the company. There is a lot more interest in development then there are leaders looking to develop.



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