Charles Schwab Reviews

Updated April 15, 2015
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
71 Ratings

111 Employee Reviews

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  1. Helpful (2)

    Liked the company but hated the culture and the pretending.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Project Manager in Englewood, CO
    Former Employee - Senior Technical Project Manager in Englewood, CO

    I worked at Charles Schwab full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are some great benefits and I received several stock options based on my performance. I also believed very strongly in the company's products and services and felt they treated customers well and with ethics and integrity.

    Cons

    Passive aggressive culture. If you have a beef with someone and want to deal with it directly, you will be considered aggressive and combative. Everyone talks behind each others' backs because they aren't allowed to have real conversations.

    Advice to Management

    Start encouraging real dialogue among teams and business units and between the BU's and IT. The kumbaya culture you think you have is phony and ineffective.

  2. Helpful (3)

    This used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Staff Technology Solutions in San Francisco, CA
    Current Employee - Senior Staff Technology Solutions in San Francisco, CA

    I have been working at Charles Schwab

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Telecommuting and a flexible work schedule. I've been there a while and have developed some close friendships

    Cons

    Mass layoffs over the next three years in SF were announced, so it's a dreary place to be. Clearly, no career opportunities in SF.

    Advice to Management

    The Gallop surveys are a joke. There are very few leaders left who inspire and make you feel valued at Schwab. Falling in line and not asking questions seems to be what's valued under Walt Bettinger; it wasn't like that when Chuck was in charge. Please stop trying to motivate people through threats. It's a lousy way to run a business.

  3. Helpful (1)

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charles Schwab full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Building was nice and new, good education classes on market fundamentals, free coffee, free popcorn.

    Cons

    Unrealistic expectations from management, cult like atmosphere, poor pay compared to rest of industry. Almost all employee activities are monitored. Incredibly high turnover for Entry Level Jobs. Training does not match job. Very strange dynamic between male and female employees, frequent harassment complaints men and women tend to segregate themselves.

    Advice to Management

    Improve your training to meet. the actually responsibilities of phone reps. Stop treating employees like middle school children. Improve pay.

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  5. Helpful (3)

    Discriminates against Older Employees; unable to retire due to low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Lone Tree, CO
    Current Employee - Project Manager in Lone Tree, CO

    I have been working at Charles Schwab full-time (more than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Challenging work, nice people. Physical spaces provide comfort to employees - sit / stand workstations, company provides better chairs if you ask for one. Nice cafeteria and employee branch.

    Cons

    Few people over the age of 50 work there, and they are absolutely never considered for promotion or internal transfers.
    HR should take a good look at salaries and bonus structure; far too much disparity in pay between staff and upper-levels.
    Rarely will company "take a chance" on promoting from within, but instead hire managers from external pool. Not sure why management doesn't trust their own employees to be considered for promotion.
    Dictatorship-like atmosphere with no room for creativity or expressing opinions allowed.
    Very small cubicles, no privacy.

    Advice to Management

    Staff work just as hard if not more than management but pay is so low, it's ridiculous (at least for Denver area).

  6. Helpful (7)

    If you are over 50 you will be laid off so they can hire younger and cheaper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Charles Schwab (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They used to be great.

    Cons

    It's all about profit for this firm

    Advice to Management

    Come back Chuck

  7. Helpful (6)

    Screw your employees out of bonuses and raises while the Top 5 bathe in stock options, bonuses, raises and sick wealth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ

    I worked at Charles Schwab full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Going to be hard to find 20 words but the only pro I can think of is the day one leaves.

    Cons

    Micromanagement, promises of bonuses that never arrive, meager cheapy the cheapskate raises (if any), drab sad employees who look suicidal. One big sweatshop. Every thing is measured, your breathing, your time on a call, your time off a call, your time taking a crap. Everything wrong with America right now exists here...greed at the top while the others starve.

    Advice to Management

    Realize that people are human, not slaves.

  8. Helpful (4)

    worst experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charles Schwab

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    the people you meet in your training class. Good licensing program.

    Cons

    turnover. long shifts. sales job dusguused as service with no incentives

    Advice to Management

    promote people based on talent and not whether they have fulfilled the 18 month requirement. Even though the pay is not great you may have a chance of not losing great talent to competitors

  9. Helpful (6)

    Cheap cheap cheap......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Net Worth Trader in Denver, CO
    Former Employee - High Net Worth Trader in Denver, CO

    I worked at Charles Schwab

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A paycheck. A 401K plan.

    Cons

    Too many to list but let's start by saying having everyone cutthroating everyone so they can get their piddly bonus is no way to run a company. How about teamwork? You cannot make friends in an environment like this because your confidente could easily stab you in the back as they bad mouth you to your Supervisor. They micromanage everything to death. You get yelled at if phone rings more than twice even if you are working on a major issue. IT is supposed to be one Schwab but it is more like dog eat dog Schwab.

    Advice to Management

    Stop the insanity of measuring every single stat. We are humans, not robots. Some things don't show in stats such as the relationships with the clients etc....monitoring how many pieces of toilet paper it takes to wipe is over the top. Enough with the surveillance. TRUST YOUR EMPLOYEES.

  10. Helpful (5)

    They pay for training. Outside of that, it's a not a good job. and management is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BROKERAGE SERVICE Representative in Indianapolis, IN
    Former Employee - BROKERAGE SERVICE Representative in Indianapolis, IN

    I worked at Charles Schwab

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good 401k match. training. I can't really come up with the 20 word minimum in this spot. It's a job. They do pay you.

    Cons

    Everything else. This is a call center job as a "broker representative" Everything is micro managed, from bathroom breaks to breathing(yes im serious, I got graded down on a call for breathing) Very few people make it here long term. management is awful. Moral is low. They recently took away health care benefits, and now have some crappy high deductible plans. It's a sweat shop. You will take 50-60 calls a day, with everyone asking the same questions, and ever part of your interaction monitored. If you don't start the call the right way , you are marked down, if you don't end the call the right way marked down. If you don't add "value" on every call , marked down. There are a few good managers, there, if you are lucky to get those, you may survive. But you are likely to get a crappy manager, which will make your life a living hell, and eventually you will quit or be fired.

    Advice to Management

    Quit. You guys are awful, and there is no hope for you.

  11. Helpful (8)

    Fake Reviews Trying to Pump Up Schwab's Ratings on Glassdoor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    I have been working at Charles Schwab full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Schwab is apparently capable of getting current employees or HR to place fake "good place to work" reviews of the company. Just look at the last several reviews to confirm this.

    Cons

    Horrible management with no talent at all is running this company. They will drive this formally great company into the ground, but not before extracting every last penny for their personal gain. The Technology group is especially incompetent, run mostly by gay white men who seek to harass anyone who is not like themselves.

    Advice to Management

    Clean house, or face extinction.

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