Charles Schwab Reviews

Updated August 24, 2015
122 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
77 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

122 Employee Reviews

Sort: Popular Rating Date
  1. No flexibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Highly motivated and driven employees

    Cons

    Absolutely no flexibility with work hours. Not good for working mothers.


  2. "All Hands On Deck"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Indianapolis, IN
    Former Employee - Registered Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab (More than a year)

    Pros

    Health Benefits, Paid time off

    Cons

    Call Center Micro Managed 80% of time was to be spent talking with customers even if they had nothing to say. Spreadsheets were emailed 4 times a day to make sure you were hitting your metrics Management is clueless of the products they sell one product -Yield Plus- cost the company a billion in lawsuits


  3. Helpful (6)

    Was a great company/culture, not anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lone Tree, CO
    Former Employee - Anonymous Employee in Lone Tree, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Some of the legacy leaders are still great to work with/for Ok time off policy, employee stock purchase program, volunteer days, new location in Lone Tree is nice.

    Cons

    This used to be a great company to work for. The leadership was top notch and encouraged a positive, collaborative, accountable work environment but that has all changed. New executive leadership in Investor Services have very different views on how employees should be treated and their initiatives are driving great performers out the door in droves. By the time Walt realizes that their "new ideas" are shifting the once great culture that Chuck worked so hard to establish into a fear based system of politics and back-stabbing, it will be too late. My advice to job applicants is to look elsewhere. There are plenty of companies in this industry who will pay fairly and offer a more positive work environment that will allow you to flourish and succeed without fearing for your job or when the next hammer will drop.

    Advice to Management

    Pay careful attention to your newest executive leaders. They are driving a culture that the firm has never condoned during it's most successful periods and its beginning to drive out great employees that you'll need during a growth period ahead.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Complete and Total Disarray

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Denver, CO
    Former Employee - Senior Business Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very nice, new buildings and office space in Lone Tree, CO.

    Cons

    -IT is a total disaster and the transition of employees and/or jobs from San Francisco to Denver is being handled extremely poorly. -Lots of animosity between San Francisco group and Denver group with toxic environment between management. -Struggling to properly define jobs, roles and responsibilities...high number of newer employees have no idea what their responsbilities are. -Onboarding process is the worst I've ever experienced. -Unclear reporting lines between managers and differing opinions on subordinate roles and responsibilities.

    Advice to Management

    -Complete overhaul of transition is needed along with dismissal of a high percentage of managers.


  6. Helpful (1)

    Take your talent elsewhere!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Associate in Orlando, FL
    Current Employee - Operations Associate in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time

    Pros

    Pay and benefits in exchange for work performed. Some colleagues who have a very good attitude. Its actually my team members that have gotten me through this oppressive enviornment. Good teams but bad managers.

    Cons

    As a few folks have stated the schedules ARE inflexible. I asked my manager for a more flexible schedule and was told no because only the favorites who have been with the company for years can choose the schedule they want. When I applied for the job, the job description advertised the bonus as between 2k and 5k per year. However, after I was hired, the offer letter said 2k to 4k per year (so they changed the top number after I was reeled in). In actuality its 500 per quarter less taxes, which comes out to 2k per year minus taxes. The productivity system they measure you by is not accurate and employees skew the numbers after learning how to manipulate the system. This causes the ones who are processing correctly to have to work even harder to make the numbers. The managers are aware of this but they ignore it. As some others have stated in their reviews, your success with this company and whether or not you like your job depends on if your manager likes you. If your manager does not like you, they are given the leeway to make your work life a living hell. During any one on one's with your manager the manager treats you like you are a patient and he or she is a Psychologist. Allow me to explain. The manager has a note pad and writes down any ambiguous statements that you make that can be taken negatively and then uses these statements against you. Furthermore, if you have any type of nervous physical habits they write that down on their pad and then "provide feedback" on this and classify it as negative behavior. Still further, management has a system where they even give you fake feedback to put you on the defense and then when you deny the behavior they say you are not accepting feedback. So its a lose lose situation for the employee. In a nutshell, management is given the leeway by the company to mistreat employees as I have described and the employees have no recourse. They have a human resources prop put in place but thats about it. So my advice is, if you do decide to work here, be phony to survive. Pretend to like your manager even if you don't. If one of your colleagues is not treating you right or is acting inappropriately - just ignore it. Otherwise, if you report it, it is used against you and they make you out to be the odd person out. Also, make sure you document every interaction from your one on ones with your manager and any incidents that take place. That way if you are thrown under the bus, you can at least try and cover your butt. Management and upper-management all know each other very well and have worked together for years. This compromises any integrity, especially regarding employee treatment.

    Advice to Management

    Many of the tenured managers are in cahoots at the expense of a good working enviornment. I thought your company was exemplary. However, after working here I realize that your company is part of the problem and one of the ring leaders of bad business.


  7. Helpful (6)

    Terrible company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Indianapolis, IN
    Current Employee - Financial Services Professional in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Charles Schwab (More than 3 years)

    Pros

    co workers are great to work with

    Cons

    Managers are cutthroat. You don't get paid nearly for all the work that you do. You have to ask to use the bathroom. 30 min lunch for 11 hour days

    Advice to Management

    Listen to what the employees need


  8. Helpful (2)

    Profits Before People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FTE in South Phoenix, AZ
    Former Employee - FTE in South Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Has one of the best infrastructures in the business. The primary focus is on Security and the customer. Individual staff members are outstanding and very talented.

    Cons

    One of the most uncomfortably restrictive environments that I have worked in. HR does not support staff, only management. Pay is low, benefits are mediocre at best. Reorganizations run rampant and are very disruptive. Too many contract and off-shore positions mean valuable and talented employees are overlooked and often have to leave in the middle of projects. Too many rules, regulations and policies in regards to staff are restrictive and devalue talented employees. People do not matter to this organization on any level.

    Advice to Management

    People matter


  9. Helpful (1)

    Retirement Plan Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Plan Services Representative in Phoenix, AZ
    Former Employee - Retirement Plan Services Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The majority of Schwab Employees go above and beyond to create an exceptional client experience. I always could count on my coworkers to assist me when I was in need of assistance. We were like a family.

    Cons

    My manager was not able to assist me with specific client accounts or how to navigate the system. I would reach out for a Senior Represenative since they had more knowledge than management. Trainings constantly got canceled due to not enough coverage to handle calls. Mandatory over time, with commonly same day notice.

    Advice to Management

    My manager was not able to assist me with specific client accounts or how to navigate the system. I would reach out for a Senior Representative since they had more knowledge than management.


  10. Helpful (3)

    Branch office

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant
    Former Employee - Financial Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab full-time

    Pros

    Some of the co-workers are good to work with.

    Cons

    Manager does not care about you - there is no advancement or opportunity, so you better love the role you are in because you will not do anything else in a branch office, at least in my experience. No regard for talent - do not care about keeping good people.

    Advice to Management

    Let your branch managers know that recruiting, hiring is expensive, so don't make the employees you hire hate you and leave.


  11. Helpful (6)

    Not the same company any more

    Former Employee - Vice President, Financial Consultant
    Former Employee - Vice President, Financial Consultant

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    Well respected brand, with strong marketing, and walk in traffic

    Cons

    Constantly changing compensation plan, client relationship is not important, becoming a product pushing company



Showing 122 of 1,133 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.