Charles Schwab

www.schwab.com
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Charles Schwab Reviews

Updated February 25, 2015
Updated February 25, 2015
105 Reviews
1.0
105 Reviews
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
105 Ratings

Review Highlights

Pros
  • It does allow for a good work/life balance which was very important to me (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)


Cons
  • Not much room for growth in Indy unless you want to stay in a call center (in 45 reviews)

  • There are very few woman and people of color in middle and senior management (in 25 reviews)

More Highlights

105 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    worst experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charles Schwab

    Pros

    the people you meet in your training class. Good licensing program.

    Cons

    turnover. long shifts. sales job dusguused as service with no incentives

    Advice to ManagementAdvice

    promote people based on talent and not whether they have fulfilled the 18 month requirement. Even though the pay is not great you may have a chance of not losing great talent to competitors

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Cheap cheap cheap......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Net Worth Trader in Denver, CO
    Former Employee - High Net Worth Trader in Denver, CO

    I worked at Charles Schwab

    Pros

    A paycheck. A 401K plan.

    Cons

    Too many to list but let's start by saying having everyone cutthroating everyone so they can get their piddly bonus is no way to run a company. How about teamwork? You cannot make friends in an environment like this because your confidente could easily stab you in the back as they bad mouth you to your Supervisor. They micromanage everything to death. You get yelled at if phone rings more than twice even if you are working on a major issue. IT is supposed to be one Schwab but it is more like dog eat dog Schwab.

    Advice to ManagementAdvice

    Stop the insanity of measuring every single stat. We are humans, not robots. Some things don't show in stats such as the relationships with the clients etc....monitoring how many pieces of toilet paper it takes to wipe is over the top. Enough with the surveillance. TRUST YOUR EMPLOYEES.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    They pay for training. Outside of that, it's a not a good job. and management is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BROKERAGE SERVICE Representative in Indianapolis, IN
    Former Employee - BROKERAGE SERVICE Representative in Indianapolis, IN

    I worked at Charles Schwab

    Pros

    good 401k match. training. I can't really come up with the 20 word minimum in this spot. It's a job. They do pay you.

    Cons

    Everything else. This is a call center job as a "broker representative" Everything is micro managed, from bathroom breaks to breathing(yes im serious, I got graded down on a call for breathing) Very few people make it here long term. management is awful. Moral is low. They recently took away health care benefits, and now have some crappy high deductible plans. It's a sweat shop. You will take 50-60 calls a day, with everyone asking the same questions, and ever part of your interaction monitored. If you don't start the call the right way , you are marked down, if you don't end the call the right way marked down. If you don't add "value" on every call , marked down. There are a few good managers, there, if you are lucky to get those, you may survive. But you are likely to get a crappy manager, which will make your life a living hell, and eventually you will quit or be fired.

    Advice to ManagementAdvice

    Quit. You guys are awful, and there is no hope for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Fake Reviews Trying to Pump Up Schwab's Ratings on Glassdoor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA

    I have been working at Charles Schwab full-time (more than 8 years)

    Pros

    Schwab is apparently capable of getting current employees or HR to place fake "good place to work" reviews of the company. Just look at the last several reviews to confirm this.

    Cons

    Horrible management with no talent at all is running this company. They will drive this formally great company into the ground, but not before extracting every last penny for their personal gain. The Technology group is especially incompetent, run mostly by gay white men who seek to harass anyone who is not like themselves.

    Advice to ManagementAdvice

    Clean house, or face extinction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Great Company However The Culture Changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Austin, TX
    Current Employee - Senior Business Analyst in Austin, TX

    I have been working at Charles Schwab (more than 3 years)

    Pros

    Flexible in some ways. Locations in a lot of places for relocation.

    Cons

    The organization changed heavily from valuing its employees to seeing them as very dispensable. Moral went down and no one wanted to be there.

    Advice to ManagementAdvice

    Care about your people they are who make you successfull.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Specialist
    Current Employee - Operations Specialist

    I have been working at Charles Schwab full-time (more than 5 years)

    Pros

    Good coworkers.Sabbatical and flexible schedule in some teams. Some good benefits even though salaries are very low. Free parking, the coffee?

    Cons

    Be very careful. You speak up you are out of the game. I brought concerns to my director' attention and the EVP took the feed back as negative behavior. I will describe Schwab as a very unfair place to work.

    Advice to ManagementAdvice

    No advice because managers do not have a say .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Did not like working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Charles Schwab

    Pros

    -friendly
    -young people
    -flexible hours

    Cons

    Horrible pay and long hours

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Micromanaged, under payed, and overworked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Broker in Denver, CO
    Current Employee - Advanced Broker in Denver, CO

    I have been working at Charles Schwab full-time (more than a year)

    Pros

    People are dropping like flies and those who haven't left are looking. This company is so much about stretching the dollar it is killing it's employees. You are timed down to the second across all metrics. If you are helping a client and you go over your scheduled break you are pegged for not being adherent, but you aren't allowed to pass the client on, tell the client you will call back, or anything else to wrap up early. It's very frustrating. If you enjoy autonomy at all or skill based promotion, this is not the place for you.

    Cons

    I've made some really great friends here

    Advice to ManagementAdvice

    There is a big disconnect between the top management (Walt and the "c" people in San Fran) and the middle/upper management. A lot of our managers and most directors our pretty great, but there at some terrible VPs in the call centers.

    Doesn't Recommend
    Negative Outlook
  10. 4 people found this helpful  

    Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Studio in San Francisco, CA
    Current Employee - Creative Studio in San Francisco, CA

    I have been working at Charles Schwab full-time (more than 3 years)

    Pros

    State of the art technology (software and hardware). Nice, friendly, intelligent co-workers.

    Cons

    Management is isolated from those who report to them and inept with regard to guidance and stewardship. "CYA" is the only way to survive in this poorly run culture where "engagement" is encouraged. Morale is very low.

    Advice to ManagementAdvice

    Engagement begins at the top. Step up. Promising bonuses that rarely appear is no way to motivate employees. Keeping everyone in the dark regarding the move out of S.F. is a cruel mystery.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Put your career in concrete shoes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Staff Technology Solutions in Denver, CO
    Former Employee - Senior Staff Technology Solutions in Denver, CO

    I worked at Charles Schwab

    Pros

    Just ok
    continues to make money

    Cons

    menial pay raises
    money goes mostly to executives and not people actually doing the heavy lifting
    no advancement opportunities in IT
    MGT lives in a constant state of fear
    Employees are treated like cattle

    Advice to ManagementAdvice

    Fire more of the upper management and get some people in who really know what they are doing.
    Also, move all IT out from under the CFO. He is killing IT at Schwab by watching every penny spent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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