Charles Schwab
3.1 of 5 803 reviews
www.schwab.com San Francisco, CA 5000+ Employees

Charles Schwab Reviews

Updated Jul 1, 2014
All Employees Current Employees Only

3.1 803 reviews

                             

61% Approve of the CEO

Charles Schwab President and Chief Executive Officer Walt Bettinger II

Walt Bettinger II

(483 ratings)

54% of employees recommend this company to a friend
173 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Schwab

    Anonymous Employee (Current Employee)

    ProsCovered parking, keeps you car nice and cool

    ConsLOTS of phone calls all day

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    register rep

    Registered Representative II (Former Employee)
    Denver, CO

    Prospeople you work with, met a lot of people

    Consred alert, micromanaging, always raising goals, not treated as a licensed professional

    Advice to Senior Managementbetter pay, look out more for employees, there is a reason people are leaving

    No, I would not recommend this company to a friend

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    Operations Associate

    Operations Associate (Current Employee)
    Orlando, FL

    ProsThey offer a 401k with a 6% match, one month sabbatical every five years, weight watcher meetings held on site.

    ConsThe Orlando location is not flexible with work schedules making it difficult to balance work and family. They also lowered the health care coverage. Pay increases are less than 2% and bonuses are usually several thousands less then what is expected.

    Advice to Senior ManagementWhen making a decision ask what is better for the employee. When making a decision ask what is better for the client. Ask how can we turn this into a win/win situations. Also ask yourself what is the right thing to do. Last,
    stop making knee jerk decision, think things through before making a decision

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Felt like High School w/ Extracurricular Activities

    Customer Service Representative (Former Employee)
    Indianapolis, IN

    ProsGreat benefits, bonus opportunities, raise opportunities, 401k match, coworkers are nice, can work overtime for extra $, the salad bar. You may be able to move up if you are willing to do what it takes.....

    Cons-Training materials/databases did not seem organized. I am used to being given training packets that go over the big picture of any concept. We give easy to understand materials to clients, why not to reps?

    - Lack of professionalism. I should not be able hear a QA rep critiquing each person on my team to my boss or overhear my coworkers selling their merits to my boss in hopes of moving up on a daily basis. Have basic business etiquette, take it to a conference room.

    -Rude helpline reps are not disciplined and continue the same behavior. This discourages us from calling the helpline.

    - High stress - you constantly watch the #s you have to meet throughout the day. If you pause between phone calls you will hurt your metrics. You also always feel like someone's watching you or they might come up and ask you to stand on your head and do a performance for no reason. It just felt like a very aggressive culture. At first I didn't understand why there were so few women there, but after a while it made sense.

    -The manager did not typically lead the weekly meeting which made for a lot of uncomfortable situations. It seemed that after being on the phone for 9 hours we reps were expected to present material or lead discussion groups. This is seen as a way to set you apart. I was extremely uncomfortable with it as it was not included in the job description and the purpose was never explained. If you like controlling a room, giving a performance and being on stage - this is the place for you. If you want be overly expressive to try to win an Emmy every week in your one on one meeting with your manager - this is for you. Also many reps felt uncomfortable with a CSR leading the meeting when most reps were higher-ranked brokers. It just didn't make sense logically what we stood to gain from this. I would rather learn something market or trading-related by watching a video or reading an article during time off the phone, then feel like we are on a game show. I felt very poked and prodded.

    Work/Life Balance:
    -Hard to get specific Saturday vacation days. Most shifts involve working Saturdays. Many shifts are 10 hour days- that's a long time on the phone.
    -Overtime was "very strongly encouraged" during tax season which was stressful.

    Advice to Senior ManagementRemember: You manage us. I saw coworkers talk to my boss as if they were the boss of him. They encourage everyone to be an Indian Chief which ultimately does not make business sense. Have the manager-employee relationship be much more open and transparent. Having to feel like you are an actor playing a role is exhausting. Do not play favorites. If you give individuals time off the phone, enforce the activity to gain respect instead of letting people laugh, scream and goof off. This is not middle school.

    No, I would not recommend this company to a friend

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    Lots of favoritism

    Anonymous Employee (Former Employee)

    Prosgood benefits especially Sabbath every five years

    Consmanagement favors locals from AZ

    Advice to Senior Managementlisten to all employees equally

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    • Approves of CEO

     

    Associate

    Associate (Former Employee)
    Orlando, FL

    ProsCompany cares about employees, 401K match, if you're lucky you work with great people, and knowledgeable co workers.

    ConsIn Orlando no growth or opportunities for advancement in Retail Operations, you can get licensed but cannot use it, high turnover rate which makes your workload higher, work/life balance is limited with high volumes of work and micro managed.

    Advice to Senior ManagementLook to create an incentive for those who get licensed, work on the turnover rate in Orlando Ops and stop the micro managing. Good employees will meet productivity. Managing on PERCEPTION is an awful way to manage.

    No, I would not recommend this company to a friend

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    Mixed

    Anonymous Employee (Former Employee)

    ProsThere are some very good managers.

    ConsSome of the managers are completely unqualified.

    No, I would not recommend this company to a friend

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    Glad to be gone...

    Anonymous Employee (Former Employee)

    ProsSome great people work there.
    Salaries are good.
    Sabbatical!

    ConsPolitics rule.
    It's an "old boy" company, whether it looks like it or not...
    The push to move people out of San Francisco is stronger than the idea of keeping good employees.

    No, I would not recommend this company to a friend

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    They've lost their culture!

    Vice President, Financial Consultant (Former Employee)

    ProsMany of the employees are good people.

    ConsLost their culture...client is no longer most important!

    Advice to Senior ManagementListen to the client facing employees and stay to your culture!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Used to be a great place to work

    Vice President, Financial Consultant (Former Employee)

    ProsCall center support unparalleled. Operational support also high quality.

    ConsCompany is "far and away" from what Chuck started way back when. God bless him but new management has made Schwab NO different than any full commission firm (except if you work there then you'll make less then the Merrill Lynch's etc of the world).

    Advice to Senior ManagementGo back to your roots. Clients first, team work in the branch offices, etc...stop the BS pushing of products which we used to sell against.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Charles Schwab reviews and ratings — including employee satisfaction and approval rating for Charles Schwab CEO Walt Bettinger II. All 173 reviews posted anonymously by Charles Schwab employees.