Charter Communications

  www.charter.com
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Charter Communications Reviews

Updated August 2, 2014
Updated August 2, 2014
380 Reviews

3.1
380 Reviews
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
151 Ratings

Review Highlights

Pros
  • The best thing about working for Charter is the full time pay with benefits that include free cable services (in 41 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 35 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 25 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 21 reviews)

More Highlights

56 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Terrible Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    Pros

    Once you are 5 years in, you accrue vacation faster. Frontline and mid-level employees are great to work with.

    Cons

    The current senior management that migrated the headquarters to Stamford CT are terribly top heavy. I have never seen so many VPs and SVPs and that feel they are above actual work. Instead of looking at the work previous management has done to progress the company, they utilize the PDOOMA method for everything. Every decision is manic and executed without ANY data to support it's success. When the decision fails to fruit any result, they like to blame others for not executing it correctly even tho those in those roles expressed serious concern from the onset. The have eroded a team building environment that once progressed the company to a toxic individualized one that pits teams that once worked together against each other for reasons that are beyond me. This set of senior management that were imported from another Northeast cable company to cash in like bandits on stock options are ruining a once great place to work. Training is non existent, the health insurance they offer is the biggest waste of money I have ever seen. Regardless of the "stock price and performance" which seems just to pad the pockets of imported senior staff, the place is a house of cards.

    Advice to ManagementAdvice

    There is no advice I can provide because they will not listen anyway. It's their way or the highway and I hope to be on the highway, be my own choosing, soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Micro management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative
    Current Employee - Direct Sales Representative

    Pros

    Free cable, ability to make decent money.

    Cons

    6 day a week job regardless of what they tell you. goals are unrealistic, two day reminder that everyone is not hitting goal. Waste of time conference call. Restricted territory not conducive to thriving in a sales role. Poor control over sales process, not respected enough to have access to manage your own orders.

    Advice to ManagementAdvice

    Be realistic in what you expected, allow referrals,its a sales job. Respect your employees and you wont have consistent turn over.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Dishonest Compensation Practices!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Saint Louis, MO
    Former Employee - Manager in Saint Louis, MO

    Pros

    I worked with a great group of people for awhile, and then the team was torn apart.

    Cons

    Dishonest compensation practices, sexual harassment issues sometimes not addressed, no opportunities for advancement-HR reps will go out of their way to tell you that you will not go any further than you currently are! Excessive OT given to company, without compensation. Senior Leadership does NOT listen to middle management.

    Advice to ManagementAdvice

    None to give because they would not listen anyway.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Don't work here, seriously they suck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support Hsi and Ttm  in  Louisville, KY
    Former Employee - Tier I Technical Support Hsi and Ttm in Louisville, KY

    Pros

    Ok pay if you want to work overtime and don't mind being yelled at all day this is your place.

    Cons

    Constantly forcing people to change their shifts, being yelled at by people for first world problems, Charters service is absolutely terrible and that is why there are so many complaint calls. The contractors do not care about the customers and then the customer calls in and yells at you. There are constant outages that upset people and charter doesn't seem to care as long as they are making a profit.

    Advice to ManagementAdvice

    The Senior reps and Supervisors that I had were great but upper management and HR sucks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Contractors beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Accounts Coordinator
    Former Employee - Strategic Accounts Coordinator

    Pros

    Great Pay, friendly co-workers, clean spacious office

    Cons

    Terrible management, poor judgement, does not care about contractors at all.

    A revolving door for contractors, some don't even make it a week. People just never come back and no one ever knows why or what happened. Management didn't even seem to care they were getting rid of people at all.

    I reasoned they had to be terrible people to be let go so quickly. Some of their stuff was still lingering around. I thought these people must have left in a huff after being let go. I thought as long as I stayed on my P's and Q's, did my job, had great attendance, and was a pleasant person, not only was I going to keep my job, but I would get hired for sure. Right? Wrong!

    Your supervisors don't even have the decency or the guts to tell you to your face that they're getting rid of you and they never tell you why. Even if you never received negative feedback you aren't safe. Literally you will never see it coming. They wait till you leave the building for the day and have your agency contact you and tell you not to return because Charter is laying you off. And your agency never tells you this part.

    They won't even allow you on the premise to get your things, henceforth, the stuff from other contractors lingering about. Your agency tells you that Charter will arrange to send your things back. I still never received my stuff back from these people. I have to continuously hound my agency who doesn't want to push Charter for fear of losing their business. Charter, a company who treats people like they're expendable. Your agency will claim its because of Charter policy that you can't return to retrieve the things you own because you no longer work there. When in all honesty its because management doesn't want to face the angry or depressed people they let go at the drop of a hat. It is a lose lose situation for you and a win win for them.

    Who knows what they really want. People who can't manage to make it to work on time can keep their jobs. My advice to any contractors is to never leave a permanent job to come here because even if it seems like a golden opportunity, you can be here today and gone tomorrow. If you're out of work, it might be a good idea to give Charter a try but don't hold your expectations too high. And for the love of God, make a friend and get a phone number. So if they decide to sweep you out the door, you can at least call them and hopefully they'll be nice enough to bring it to you because Charter won't bother. Wish I had thought of that before hand, but I never knew this was going to happen.

    People are disposable to them and they don't care you're out of a job and can't pay your bills. And even though they lay you off, you'll continuously see posting online for your job so you'll never know what went wrong or right, if anything at all.

    Advice to ManagementAdvice

    Learn how to pick your employees better and stop getting rid of people that can be assets to your company. If you're that nervous about contractors, stay away from staffing agencies and hire the people you actually want. Don't bring numerous people on board and get rid of them for no reason. Its a horrible system you have set up there. Just terrible.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    They misrepresent themselves from income potential to internal promotion preference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great benefits It's a Fortune 500 company

    Cons

    Constant changing rules. Turnover in upper management. Lack of opportunity to be promoted

    Advice to ManagementAdvice

    Show some integrity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Call Center is like working in a prison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Simpsonville, SC
    Former Employee - Sales Representative in Simpsonville, SC

    Pros

    The benefits and the pay were pretty good.

    Cons

    Work-life balance was the worst and management does nothing more than listen to calls and get rid of people. No positive support whatsoever.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Unstructured and Strict for no reason. Lack actual managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support  in  Greenville, SC
    Current Employee - Sales Support in Greenville, SC

    Pros

    It's great for a starter job, co-workers are slightly helpful, the money will be ok, and the trainers are very great. Select supervisors are there for you.

    Cons

    They lack stability, a sense of direction, and the training sucks. All I knew I taught myself and had to teach/train my co-workers, some of which had been there years before myself. A sales environment with no clear, attainable goals and high turnover rate. Center tries to force people to work even during inclement weather. That should tell you something. Everyone is pretty much out for themselves. No customer service and no care for employees.

    Advice to ManagementAdvice

    Be there for your employees to train, teach, guide, and overall support. Listen to them and stop being scared to take a stand. Employees drive the business.

    Negative Outlook
    No opinion of CEO
  10.  

    Executives don't have a concern in the world for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer III  in  Billings, MT
    Current Employee - Network Engineer III in Billings, MT

    Pros

    Literally nothing.

    Oh wait, free services if in a served market.

    Cons

    I came from Bresnan Communications, the Google of MSO's. So what's really wrong with Charter?

    Benefits are very poor. Medical, Dental, Vision, are all worse than Bresnan or Cablevision, by a LOT.

    You are a number. Managers care, but their concerns fall on deaf ears. Nothing you do or say can change upper managements mind, even issues where security or profits are concerned.

    Morally corrupt, they charge for services that no longer exist or have been deprecated. Unless of course the customer calls in and questions it.

    The typical large MSO attitude of profits before reality is strong here. Even if you offer suggestions, with proof no less, that something could easily and cheaply increase revenue or reduce capital costs, they will ignore you and say their way is better.

    Investors are getting short changed by more than a few percent due to the idiotic "Well, Comcast/TWC is doing it, we should too!" ideas our leaders seem to think will work well for this organization.

    Gosh I don't know, the obvious lack of love for Cable companies, just shy of the hatred for banks, couldn't possibly make executives think "well maybe those Comcast/TWC ideas aren't that great..."

    Advice to ManagementAdvice

    You scare your middle management into complacence and create a barrier of "yes men." Your managers and the actual employees that earn you all that money know far better what will and won't help the companies bottom line. Take a second to actually come down to the "real world" level of your company and see how your short sited actions are truly hurting your potential for success. Stop playing monopoly with your employees lives, man up, and really look at what you are doing and how it will affect your long term performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Employees are just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Walker, MI
    Former Employee - Anonymous Employee in Walker, MI

    Pros

    Plenty of OT available

    Cons

    Only mgmt employees are recognized and other office personal not on salary positions are overlooked and not recognized by senior mgmt and corporate office.

    Advice to ManagementAdvice

    Let employees know they are valuable and appreciated (mainly office personal). Non salaried office employees are never recognized for the work they do.

    Disapproves of CEO

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