Charter Communications
3.0 of 5 358 reviews
www.charter.com Stamford, CT 5000+ Employees

Charter Communications Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

3.0 358 reviews

                             

60% Approve of the CEO

Charter Communications President & CEO Thomas M. Rutledge

Thomas M. Rutledge

(136 ratings)

50% of employees recommend this company to a friend
53 Employee Reviews Back to all reviews
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    Don't work here, seriously they suck.

    Tier I Technical Support Hsi and Ttm (Former Employee)
    Louisville, KY

    ProsOk pay if you want to work overtime and don't mind being yelled at all day this is your place.

    ConsConstantly forcing people to change their shifts, being yelled at by people for first world problems, Charters service is absolutely terrible and that is why there are so many complaint calls. The contractors do not care about the customers and then the customer calls in and yells at you. There are constant outages that upset people and charter doesn't seem to care as long as they are making a profit.

    Advice to Senior ManagementThe Senior reps and Supervisors that I had were great but upper management and HR sucks.

    No, I would not recommend this company to a friend

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    Contractors beware

    Strategic Accounts Coordinator (Former Employee)

    ProsGreat Pay, friendly co-workers, clean spacious office

    ConsTerrible management, poor judgement, does not care about contractors at all.

    A revolving door for contractors, some don't even make it a week. People just never come back and no one ever knows why or what happened. Management didn't even seem to care they were getting rid of people at all.

    I reasoned they had to be terrible people to be let go so quickly. Some of their stuff was still lingering around. I thought these people must have left in a huff after being let go. I thought as long as I stayed on my P's and Q's, did my job, had great attendance, and was a pleasant person, not only was I going to keep my job, but I would get hired for sure. Right? Wrong!

    Your supervisors don't even have the decency or the guts to tell you to your face that they're getting rid of you and they never tell you why. Even if you never received negative feedback you aren't safe. Literally you will never see it coming. They wait till you leave the building for the day and have your agency contact you and tell you not to return because Charter is laying you off. And your agency never tells you this part.

    They won't even allow you on the premise to get your things, henceforth, the stuff from other contractors lingering about. Your agency tells you that Charter will arrange to send your things back. I still never received my stuff back from these people. I have to continuously hound my agency who doesn't want to push Charter for fear of losing their business. Charter, a company who treats people like they're expendable. Your agency will claim its because of Charter policy that you can't return to retrieve the things you own because you no longer work there. When in all honesty its because management doesn't want to face the angry or depressed people they let go at the drop of a hat. It is a lose lose situation for you and a win win for them.

    Who knows what they really want. People who can't manage to make it to work on time can keep their jobs. My advice to any contractors is to never leave a permanent job to come here because even if it seems like a golden opportunity, you can be here today and gone tomorrow. If you're out of work, it might be a good idea to give Charter a try but don't hold your expectations too high. And for the love of God, make a friend and get a phone number. So if they decide to sweep you out the door, you can at least call them and hopefully they'll be nice enough to bring it to you because Charter won't bother. Wish I had thought of that before hand, but I never knew this was going to happen.

    People are disposable to them and they don't care you're out of a job and can't pay your bills. And even though they lay you off, you'll continuously see posting online for your job so you'll never know what went wrong or right, if anything at all.

    Advice to Senior ManagementLearn how to pick your employees better and stop getting rid of people that can be assets to your company. If you're that nervous about contractors, stay away from staffing agencies and hire the people you actually want. Don't bring numerous people on board and get rid of them for no reason. Its a horrible system you have set up there. Just terrible.

    No, I would not recommend this company to a friend

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    They misrepresent themselves from income potential to internal promotion preference.

    Anonymous Employee (Current Employee)

    Prosgreat benefits It's a Fortune 500 company

    ConsConstant changing rules. Turnover in upper management. Lack of opportunity to be promoted

    Advice to Senior ManagementShow some integrity

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Call Center is like working in a prison

    Sales Representative (Former Employee)
    Simpsonville, SC

    ProsThe benefits and the pay were pretty good.

    ConsWork-life balance was the worst and management does nothing more than listen to calls and get rid of people. No positive support whatsoever.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unstructured and Strict for no reason. Lack actual managers

    Sales Support (Current Employee)
    Greenville, SC

    ProsIt's great for a starter job, co-workers are slightly helpful, the money will be ok, and the trainers are very great. Select supervisors are there for you.

    ConsThey lack stability, a sense of direction, and the training sucks. All I knew I taught myself and had to teach/train my co-workers, some of which had been there years before myself. A sales environment with no clear, attainable goals and high turnover rate. Center tries to force people to work even during inclement weather. That should tell you something. Everyone is pretty much out for themselves. No customer service and no care for employees.

    Advice to Senior ManagementBe there for your employees to train, teach, guide, and overall support. Listen to them and stop being scared to take a stand. Employees drive the business.

    – I'm not optimistic about the outlook for this company

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    Executives don't have a concern in the world for their employees.

    Network Engineer III (Current Employee)
    Billings, MT

    ProsLiterally nothing.

    Oh wait, free services if in a served market.

    ConsI came from Bresnan Communications, the Google of MSO's. So what's really wrong with Charter?

    Benefits are very poor. Medical, Dental, Vision, are all worse than Bresnan or Cablevision, by a LOT.

    You are a number. Managers care, but their concerns fall on deaf ears. Nothing you do or say can change upper managements mind, even issues where security or profits are concerned.

    Morally corrupt, they charge for services that no longer exist or have been deprecated. Unless of course the customer calls in and questions it.

    The typical large MSO attitude of profits before reality is strong here. Even if you offer suggestions, with proof no less, that something could easily and cheaply increase revenue or reduce capital costs, they will ignore you and say their way is better.

    Investors are getting short changed by more than a few percent due to the idiotic "Well, Comcast/TWC is doing it, we should too!" ideas our leaders seem to think will work well for this organization.

    Gosh I don't know, the obvious lack of love for Cable companies, just shy of the hatred for banks, couldn't possibly make executives think "well maybe those Comcast/TWC ideas aren't that great..."

    Advice to Senior ManagementYou scare your middle management into complacence and create a barrier of "yes men." Your managers and the actual employees that earn you all that money know far better what will and won't help the companies bottom line. Take a second to actually come down to the "real world" level of your company and see how your short sited actions are truly hurting your potential for success. Stop playing monopoly with your employees lives, man up, and really look at what you are doing and how it will affect your long term performance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Employees are just a number

    Anonymous Employee (Former Employee)
    Walker, MI

    ProsPlenty of OT available

    ConsOnly mgmt employees are recognized and other office personal not on salary positions are overlooked and not recognized by senior mgmt and corporate office.

    Advice to Senior ManagementLet employees know they are valuable and appreciated (mainly office personal). Non salaried office employees are never recognized for the work they do.

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    The management team is disorganized

    Anonymous Employee (Former Employee)

    ProsI learned how to interact with customers in a face to face enviroment

    ConsThe trainers dont take the time to explain the internal process of the job

    Advice to Senior ManagementTo be more organized an explanatory in the training process or to let the senior reps train the new employees

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    Stress not wroth it

    Retention Advisor (Former Employee)
    Walker, MI

    Prosdecent base pay , and benefits.

    ConsSomeone is always touching your commissions,not being payed for 2-3 mo . the job is emotionally draining . and if you are a masters grad this company sucks with choosing qualified people for management . too much micro management

    Advice to Senior Managementlearn to listen to your employees .stop playing with commissions because the job your call center reps do is not a walk in the park .

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ugh! 12 wasted years

    Front Counter Customer Service Representative (Former Employee)
    Traverse City, MI

    ProsThe workers are friendly. If I had to say anything else nice it would be that they used to have nice Xmas parties, but then they stopped, so....

    ConsEverything else. Management is clueless on what happens at the customer level. Suggestions and opinions are ignored. Pay is far below average.

    Advice to Senior ManagementStop getting someone new every 2 years. Listen to the front line people that deal with the customers.

    No, I would not recommend this company to a friend

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