Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated December 19, 2014
Updated December 19, 2014
449 Reviews
3.2
449 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
182 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

87 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    don't beleive the DSR pay scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dsr in Greenville, SC
    Current Employee - Dsr in Greenville, SC

    I have been working at Charter Communications

    Pros

    free or low cost on cable tv, internet at 60 Mbps and unlimited home phone. home phone is not my thing but hey its free and maybe one day it would get used. Health benefits great.

    Cons

    offer you an endless pay scale to show you can make 6 figuers a month, yet no one ever has due to the sales restrictions that are clear the person with there sales limits never done Door to door sales for a cable company. wants you to knock 550 doors in 11 work days then go back the last 11 days you have to reach the golden number. must sale cable, internet and home phone per customer or you don't get paid and must have at least 12 installed in one month. 60 plus dsr and only 5% might hit 12 in a month. I could go on and on and to be a 6 figure employee from my pre employer a different cable company that didn't give false hope.

    Advice to ManagementAdvice

    Your DSR team should never walk away from a sale even if it's less than all 3 services. Their talking face to face and a customer wants some of your service but not all then as a company you should want the sale. Before you say you can sell anything yes but customers pay higher rate and DSR doesn't get paid.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Pros

    The ablity to control your own schedule

    Cons

    Constant change to commission plan and company wanting to gear more towards micro management

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
  3.  

    Bummer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - BBT II in Coos Bay, OR
    Former Employee - BBT II in Coos Bay, OR

    I worked at Charter Communications full-time (less than an year)

    Pros

    Great coworkers and excellent benefits.

    Cons

    I started just as Charter started a "management transition". So I was continually shifted to the bottom of the stack every time a new manager started. Which was 5+ times in 4 months I worked there.

    Advice to ManagementAdvice

    Pick a manager a stick with it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Poor senior leadership and lack of strategic vision led to a frustrating experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Denver, CO
    Former Employee - Business Analyst in Denver, CO

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    Travel opportunities abound, free or reduced cable services and pockets of interesting and talented colleagues.

    Cons

    Senior leadership lacked strategic vision, communication, engagement and overall were not "leaders" in the true sense of what a leader should be.

    Advice to ManagementAdvice

    Servant leadership mentality. Develop a pipeline. Promote a culture of innovation and health. Raise the bar, beginning with front line employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Terrible company to work for

    Current Employee - Sales Representative in Town and Country, MO
    Current Employee - Sales Representative in Town and Country, MO

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Decent money to be made in sales. They offer good benefits including free cable and internet services. Overtime is freely available most of the time.

    Cons

    Was unfairly fired for not following "call flow" without warning nor proof of actual violation. I demanded to hear calls of what they were claiming I did wrong (not pitching "triple play gold" on every call) since I know that it wasn't true. They summarily refused and fired me on the spot. I was still in training, in what they call "nesting", and was out performing most of the tenured employees. Was never given a true clear reason why I was really fired.

    Advice to ManagementAdvice

    Consider a more transparent training process

  7. 2 people found this helpful  

    Came to Charter Communications in 1999 through an acquisition and left in 2013 due to a restructuring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time (more than 10 years)

    Pros

    The benefits and compensation are adequate but tend to be better at the surrounding MSO's. The opportunity to learn different aspects of the cable industry are tremendous.

    Cons

    If you're in management (in particular technical operations) expect long hours and demands on your time off. That is the nature of the industry but the region I worked in seem to take it to a new level. Senior management can be very nepotistic and cronyism is very common. Like most MSO's, Charter is a collection of many cable companies acquired during the 1990's and early 2000's and is still trying to figure out who they are. There have been many changes in Executive management over the years, each with a different management style and view of Charters direction.

    Advice to ManagementAdvice

    Executive management is very elusive. Other than the occasional e-mail from the CEO, little was ever directly heard from those who we're suppose to be setting the goals and direction.

    Doesn't Recommend
    Disapproves of CEO
  8. 3 people found this helpful  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Greenville, SC
    Current Employee - Sales in Greenville, SC

    I have been working at Charter Communications full-time (more than 10 years)

    Pros

    Free cable & internet services. Medical plan is comparable to most companies.

    Cons

    Your job is threatened daily, unfriendly supervisors who don't even speak. High turn over & this call center is on a high school level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A revolving door with a legally documented history of extreme expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Easy to get in if respect
    Change maybe is coming

    Cons

    Their culture suffers lawsuits one reaching $18 million in time unpaid for the "employees could not complete the required number of job tasks per day without being disciplined." As with all places repeated discipline infractions loses you your job. Stress is extreme bad here.

    Best programmers are always searching the job sites. At my corporate office replacements came in small department a couple workers every month. Good contractor told me would not take job he has spine and a life. People who are not able to be making it elsewhere stay and are eventually boss. HR is so busy emails going but never appear.

    Advice to ManagementAdvice

    Floorplan is great but Google does more. Rating of managers by their peers and their workers. Use data, for finding office politics and bad turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Bad work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rochester, MN
    Current Employee - Customer Service Representative in Rochester, MN

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    None- except the training program was decent.

    Cons

    Poor management, strange schedule changes and uneven pay increases.

    Advice to ManagementAdvice

    Run.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Bad human resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Converter Tech in Los Angeles, CA
    Former Employee - Converter Tech in Los Angeles, CA

    I worked at Charter Communications full-time

    Pros

    Established company
    get location
    not stressful
    friendly co worker

    Cons

    Bad Human Resources
    bad management
    low pay
    logistics are bad
    no bonus

    Advice to ManagementAdvice

    Put more effort,training and pay into Human resources

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Charter Communications Photos

Charter Communications
Charter Communications
Charter Call Center

+ Add Photo

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.