Charter Communications Reviews

Updated July 2, 2015
116 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
34 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

116 Employee Reviews

Sort: Popular Rating Date
  1. Direct Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Lawton, MI
    Former Employee - Direct Sales Representative in Lawton, MI

    I worked at Charter Communications (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    On your own for the most part

    Cons

    Company had a high turn around rate at the position.


  2. Charter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Cable internet and phone

    Cons

    Top Management, Local Directors, and Everything else. Pretend to care, but it is a farce.

    Advice to Management

    Listen to what employees have to say about the district managers


  3. Politics everywhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Billing Supervisor in Vancouver, WA
    Former Employee - Call Center Billing Supervisor in Vancouver, WA

    I worked at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Average pay for the job. Decent hours.

    Cons

    Management targets employees for termination and keeps them on that path no matter what. Blow the whistle on the poor air quality in the building causing the three asthma attacks per week and people having to be taken out by ambulance and get fired!

    Advice to Management

    Don't be so petty.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Business Care Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Charter Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent Pay, good benefits such as insurance, set schedule. Vacation time of 1 week after 6 months.

    Cons

    Constant and inadequate change atleast 1 a quarter, doesn't care about employees well being (depending on supervisor). Extreme stress, cares more about metrics then customers/employees, numbers driven. Does not recognize tenture and continued sucess. Favoritism with opportunities for advancement. Some changes are made and emploees unaware of it until days later. Possibly can work every holiday

    Advice to Management

    Care for employees. When changes are made atleast tell your employees prior to instead of after a customer tells them about it. Do more to recognize a great employee.


  6. Hard workers: Beware!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BBT Senior in La Crosse, WI
    Former Employee - BBT Senior in La Crosse, WI

    I worked at Charter Communications full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Troubleshooting and resolving technical issues for customers can be rewarding. Good variety in day. The best parts of this job are inherent in being a cable tech. In other words, the company's doesn't contribute to the positive aspects, only the negative ones.

    Cons

    Like to work hard and efficiently? Guess what? Your hard work gets you rewarded with another job at the end of the day (while the less productive workers go home). Plan on growing older and keeping a career with the company? Guess what?Your position will be cut and you will be forced to take a young man's job or quit. Plain and simple, you are viewed as a cog in the machine and the company does not value you as a person. Don't work here if you value life.

    Advice to Management

    Don't ever tell your employees they are lucky to have a job, there are better companies that want your best employees!


  7. Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good company great co workers. Great pay

    Cons

    Managent to stability
    Micro management
    Pay not worth stress


  8. Helpful (2)

    Charter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Engineer - Solution Architect - Program Manager in Overland Park, KS
    Current Employee - Principal Engineer - Solution Architect - Program Manager in Overland Park, KS

    I have been working at Charter Communications (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fast moving - technology - triple play - growth - High speed data - Voice - Video - devices - opportunity

    Cons

    Little or no real structure. Not very people friendly. Too many legacy mind sets. My way or hiway


  9. Helpful (2)

    Senior Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The long term employees who helped build Charter are dedicated to the company and improving customer service.

    Cons

    The new senior leadership is clueless and only wants to utilize their methods from a prior cable company which continues to not work in Charters demographics. They do not deal in reality, but prefers a pretty picture.

    Advice to Management

    Take time to review some of Charters previous policies and methods; collaborating the best practices from both companies would serve Charter best; it's not a one method fits all industry.


  10. Helpful (1)

    Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Sales Supervisor in Los Angeles, CA
    Former Employee - Call Center Sales Supervisor in Los Angeles, CA

    I worked at Charter Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Smart people work within the company. There is a strong sense of company pride that is promoted.

    Cons

    Leadership is mostly out for themselves, not the good of the company. The most qualified people aren't necessarily at the top. The people that play politics the best and know the most people are the ones given opportunities.

    Advice to Management

    Don't be afraid of being questioned, especially when it is done respectfully and with suggestions and solutions tied to it.


  11. Marginal Posiiton

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great Teammates. Local managers do care about your growth and success. Decent hours and of course free services.

    Cons

    Pay is on the lower end. There is room for advancement but takes longer than similar telecommunication companies.



Showing 116 of 596 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.