Charter Communications Reviews

Updated March 28, 2015
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
207 Ratings

101 Employee Reviews

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  1. 2 people found this helpful

    Worked my butt off for going on 2 years and let me go under false pretenses and I had just had interview for leadrship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Representative in Simpsonville, SC
    Former Employee - Sales Support Representative in Simpsonville, SC

    I worked at Charter Communications full-time (more than a year)

    Pros

    The people you work with such as co-workers with the exception of a few managers, pay for sales support reasonable

    Cons

    No accountability placed on management, supervisors don't know anything more than the reps, a lot of favoritism, forget advancing if you don't conform, fire behind false accusations, lie to employees, management never present when needed.

    Advice to ManagementAdvice

    Take time to train yourselves before trying to lead or teach, speak up for whats right, listen to employees, practice what you preach. Change that attendance policy to work with reps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Toxic Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Denver, CO
    Former Employee - Project Manager in Denver, CO

    I worked at Charter Communications full-time (less than a year)

    Pros

    They have a lot going on - You should never be bored.

    Cons

    - Management is all over the place
    - They have no direction
    - If this merger goes through they are screwed- They have no idea what they are doing.
    - Expectations are unrealistic
    - Management get involved in employee drama.
    - They are trying to create this " cool culture " dont be deceived.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful

    Management has no clue!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Walker, MI
    Former Employee - Retention Representative in Walker, MI

    I worked at Charter Communications full-time (less than a year)

    Pros

    The two best reasons for working at Charter are the quick access to healthcare and that if you live in the Charter service area you pay almost nothing for your services.

    Cons

    Retention call center management set criteria that has no chance of being met. Pay - even with commission - is low for the stress. Many people on discipline due to unrealistic rules. Call center employee turnover rate is very high. Management favoritism is pervasive.

    Advice to ManagementAdvice

    Use independent company to get anonymous honest feedback from call center employees. Train management to set aggressive, but realistic goals. Research why turnover is so high as cost to train new employees is prohibitive. Set-up training programs for management on how to perform the jobs of those employees under them...all employees that I knew had no faith that management could do the job that was being demanded of the telephone service retention reps. Most employees believe that company is aiming for bankruptcy again.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    You have to kiss but to get anywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BBT in Asheville, NC
    Former Employee - BBT in Asheville, NC

    I worked at Charter Communications full-time (less than a year)

    Pros

    Healthcare and free cable tv

    Cons

    Bad boss, they did not give instruction he threatens your job. Risk of death with little pay

    Advice to ManagementAdvice

    How you treat you managers is how they treat there workers. According to how my manager treated me was with disrespect and anger all the time chewing me out for no reason

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful

    Good pay but terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Pay and benefits. That's it.

    Cons

    Poor management. No chances for promotion

    Advice to ManagementAdvice

    Put employee safety first

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful

    unreasonable goals and poor management, no upward mobility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Broadband Technician in Grand Rapids, MI
    Current Employee - Senior Broadband Technician in Grand Rapids, MI

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    discounted services, company vehicle, great Co workers, benefits and pay is getting better.

    Cons

    unreasonable goals, unfair matrix, terrible supervision and some management. no upward movement, Never know when your day will end.

    Advice to ManagementAdvice

    listen to the field technicians. change matrix and score card. supervisors need more training and people skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Stressful environment with No Career Motivation.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Broadband Sales Specialist in Simpsonville, SC
    Former Employee - Broadband Sales Specialist in Simpsonville, SC

    I worked at Charter Communications

    Pros

    Good Team Environment. Great Salary. Good Working Conditions. Great Benefits

    Cons

    Out of Touch Management. Corporate Executives and Trainers. Products are a thing of the past.

    Advice to ManagementAdvice

    Know your Market

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Good Pay, bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    Good pay, Dirt cheep cable, decent benefits

    Cons

    Poor Management, lots of turnover, too much gossip... no individuality for employee to bosses, if your not a Mgr. or higher, you don't get recognized. Bonus' only to upper employees, not all......

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful

    Meh....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Representative in Vancouver, WA
    Former Employee - Billing Representative in Vancouver, WA

    I worked at Charter Communications full-time (more than a year)

    Pros

    Supervisors are not constantly breathing down your neck.

    Cons

    Everything you do is a metric. You have metrics for what you say, how you say it, how much time your calls took, how long your breaks are (to the minute), when you clock on (if you are 1 minute late it is a point against you), etc. It just feels like you are a number to the company, not a person.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful

    Be prepared to work 60+ hours per week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative
    Current Employee - Direct Sales Representative

    I have been working at Charter Communications full-time (less than a year)

    Pros

    Great benefits, gas allowance, set your own schedule, and that's about it.

    Cons

    Micromanagement, be prepared to be on a conference call morning and evening 5 days a week, had to sell product a certain way that was ineffective in the field, half the potential clients I sold on the product were unable to be hooked up due to past due balances, bad credit, or their address was not serviceable, cable installers would frequently mess up install jobs causing the clients to cancel the deal, I would frequently stay out in the field until 9:00pm on days where nobody was interested, had to sell Charter Triple Play bundle, for example I sold a young couple internet and phone because they did not own a TV, and had no interest in purchasing one.. when I told my manager the situation on the conference call the next morning, he implied that I should have provided them with a TV even though that is a violation of Charter policy. 85% of the sales team I was apart of were on probation for not consistently hitting their goals. Be able to handle lots of stress and rejection.

    Advice to ManagementAdvice

    It was common knowledge in my sales team that the few guys who were meeting their goals were consistently lying to their customers. Goals are set so high that 90% of the workforce are lying to potential clients to inflate numbers. Try focusing more on the quality of the deal than the quantity. Stop selling people services they don't want or need.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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