Charter Communications Reviews

Updated August 2, 2015
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
35 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

120 Employee Reviews

Sort: Popular Rating Date
  1. Sales Reps

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Great benefits and good retirement plan. Health plan had great coverage. over all a good company to work for depending on the job you get.

    Cons

    Outside sales rep positions are crap jobs. The training in bad and the management changes so fast that you never really have a solid team to work with. The job has a very high turn over for a reason.


  2. Helpful (1)

    Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Billings, MT
    Former Employee - Retention Representative in Billings, MT

    I worked at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Health benefits, 401k, paid time off, sick time, Internet access when working, mostly enjoyable coworkers, always the same set daily schedule.

    Cons

    Management is not cooperative with health issues. Unhelpful human resources department. Commissions aren't as promised when starting. Hot seating

    Advice to Management

    Learn to listen and be empathetic to your employees. Employees are made to not question work ethics if they want to keep their jobs. Be more open to suggestions.


  3. Helpful (1)

    Wouldn't wish the experience on anyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Charter Communications full-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    - Good camaraderie with co-workers. - Medical benefits were great - In-building exercise facility

    Cons

    - Sr. Management places unrealistic metrics for all the things they ask front line to do. - High stress environment. Coming from both management and customers on the line. - Want a technical career? Don't come here. Management shifting to scripts and automation. No using your mind to take care of people's problems.

    Advice to Management

    Return to the days of the "wild west" and empower your front line again. Provide better training to all customer facing groups.


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  5. Could be a good company if there was more stability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Analyst in Greenwood Village, CO
    Former Contractor - Analyst in Greenwood Village, CO

    I worked at Charter Communications as a contractor (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Growing company that has potential to be a great place to work. There are some smart people there with extensive experience. There are good initiatives started. If project teams were allowed to focus and deliver things could work well.

    Cons

    Too many things are a fire drill with an unrealistically short expectation of delivery. It's impossible to do a good job because you're either asked to deliver in a matter of days or are pulled off necessary deliverables for these emergencies and can't spend the time on the longer-term projects. A lot of the time the fire drills are a false alarm and even though management asked for results in days, they have forgotten or de-prioritized them by then without letting you know. There is also a very high turnover rate, especially amongst contractors.

    Advice to Management

    Develop a road map and stick to it. Allow your project teams to focus and deliver quality work. Find a way to keep people, even contractors, around longer.


  6. Helpful (1)

    Direct Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Lawton, MI
    Former Employee - Direct Sales Representative in Lawton, MI

    I worked at Charter Communications (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    On your own for the most part

    Cons

    Company had a high turn around rate at the position.


  7. Helpful (2)

    Charter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Cable internet and phone

    Cons

    Top Management, Local Directors, and Everything else. Pretend to care, but it is a farce.

    Advice to Management

    Listen to what employees have to say about the district managers


  8. Helpful (1)

    Politics everywhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Billing Supervisor in Vancouver, WA
    Former Employee - Call Center Billing Supervisor in Vancouver, WA

    I worked at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Average pay for the job. Decent hours.

    Cons

    Management targets employees for termination and keeps them on that path no matter what. Blow the whistle on the poor air quality in the building causing the three asthma attacks per week and people having to be taken out by ambulance and get fired!

    Advice to Management

    Don't be so petty.


  9. Helpful (2)

    Business Care Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Charter Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent Pay, good benefits such as insurance, set schedule. Vacation time of 1 week after 6 months.

    Cons

    Constant and inadequate change atleast 1 a quarter, doesn't care about employees well being (depending on supervisor). Extreme stress, cares more about metrics then customers/employees, numbers driven. Does not recognize tenture and continued sucess. Favoritism with opportunities for advancement. Some changes are made and emploees unaware of it until days later. Possibly can work every holiday

    Advice to Management

    Care for employees. When changes are made atleast tell your employees prior to instead of after a customer tells them about it. Do more to recognize a great employee.


  10. Helpful (1)

    Hard workers: Beware!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BBT Senior in La Crosse, WI
    Former Employee - BBT Senior in La Crosse, WI

    I worked at Charter Communications full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Troubleshooting and resolving technical issues for customers can be rewarding. Good variety in day. The best parts of this job are inherent in being a cable tech. In other words, the company's doesn't contribute to the positive aspects, only the negative ones.

    Cons

    Like to work hard and efficiently? Guess what? Your hard work gets you rewarded with another job at the end of the day (while the less productive workers go home). Plan on growing older and keeping a career with the company? Guess what?Your position will be cut and you will be forced to take a young man's job or quit. Plain and simple, you are viewed as a cog in the machine and the company does not value you as a person. Don't work here if you value life.

    Advice to Management

    Don't ever tell your employees they are lucky to have a job, there are better companies that want your best employees!


  11. Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good company great co workers. Great pay

    Cons

    Managent to stability Micro management Pay not worth stress



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