Charter Communications

www.charter.com

Charter Communications Reviews

Updated January 29, 2015
Updated January 29, 2015
475 Reviews
3.2
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
193 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

124 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Saint Louis, MO
    Former Employee - Product Manager in Saint Louis, MO

    I worked at Charter Communications

    Pros

    Compensation, people, challenging work, and free cable

    Cons

    Industry perception was at times hard to overcome

    Advice to ManagementAdvice

    Continue to invest in your people, customers, and new technology

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Lead, in Vancouver, WA
    Former Employee - Former Lead, in Vancouver, WA

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    Excellent benefits, great pay. I loved working at this job.

    Cons

    If you are working in the Call center be prepared for mandatory overtime. They do give you a chance to sign up for overtime but if you do not sign up you will be drafted and you could be working as little as 30 minutes on your day off or work over 12 hours a day.

    Advice to ManagementAdvice

    Hire more staff and rehire employees that have reapplied. Who the knows the business better than former employees?

    Recommends
  3.  

    Amazing place to work and good people in charge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Representative in Louisville, KY
    Current Employee - Senior Representative in Louisville, KY

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    The pay is great. If you work hard, it is rewarded. Awesome people to see everyday.

    Cons

    Rebidding shifts too often.

    Advice to ManagementAdvice

    Let us get used to our shift before changing them again.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Supervisor
    Current Employee - Billing Supervisor

    I have been working at Charter Communications

    Pros

    Honest company who treats employees well. Good pay with decent benefits. Option to move up in company promotes within instead of always looking outside the company.

    Cons

    Work with some lower skilled employees. Some of the new hires are not prepared or have the motivation to work a real job. Sometimes it feels like high school with all the drama.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Direct Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Lagrange, GA
    Former Employee - Direct Sales Representative in Lagrange, GA

    I worked at Charter Communications

    Pros

    I loved the flexibility in hours, pretty much you go out get two sales and you are done for the day. Day "starts" at 11 in winter months and 12 in summer months. Day "closes" at 8 in winter 9 in summer. you can stay out in the field as long or short as you want after your 2 sales. Commission is great after your 12 sales. over 2Gs and the more sales the more money. Base pay+commission

    Cons

    If you don't make commission after a while they will look to do corrective actions against you. Conference calls can get annoying. This is a very some what challenging job. you really have to have the mind set and drive to do this job. You don't get paid off sales, you get paid off installs so you really have to stay on top of your sales, because if you get a bad tech and don't do your install correctly you can miss your money. Imagine month coming to an end and you have 11 INSTALLS, and you make your 12th sale and it is scheduled to get installed before commission for that month ends, and the tech decides he doesn't want to take it and does a "drive by" and takes a description of the house because he didn't see a car and didn't get out his car to knock on the door. GUESS WHAT...... you just lost your commission. and you basically worked those 11 sales for free

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good company however not trained for the work correctly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Grand Haven, MI
    Current Employee - Broadband Technician in Grand Haven, MI

    I have been working at Charter Communications full-time (less than a year)

    Pros

    Great benefits both health and other!

    Cons

    Told they started higher then they did and got better raises than we actually do!

    Advice to ManagementAdvice

    Don't lie about money or training

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    There's growth opportunity and a supportive upper management.

    Cons

    There are many challenges outside of our control, and the interdepartmental relationships are not always the most constructive.

    Advice to ManagementAdvice

    They need a more accurate system that can determine businesses that are on or near net, so that the sales teams can target areas that hold the most potential.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician IV in Tri Cities, WA
    Current Employee - Broadband Technician IV in Tri Cities, WA

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    The local management are really good to work with. They are very understandable when it comes to family emergencies. They provide a company vehicle to work from and they pay for the gas. Also, they provide their employees with the necessary tool and equipment. In addition, they provide their employees with free cable tv, internet, and home phone.

    Cons

    They do not provide a lot of training any more, it is pretty much hands on training. The communication between departments is horrible and almost non existent. The local management is great and they listen to our concerts, but the upper management has deaf ears to our complaints.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in East Saint Louis, IL
    Current Employee - Director in East Saint Louis, IL

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Charter is a leader in the industry

    Cons

    You must always be able to change

    Advice to ManagementAdvice

    teamwork within the silos

    Recommends
    Positive Outlook
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Atlanta, GA
    Current Employee - Direct Sales Representative in Atlanta, GA

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Commission no direct management work when you want meet new people

    Cons

    Work outside bad neighborhood charge backs lack of equipment during bankruptcy

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO

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