Chartwells

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Chartwells Reviews

Updated August 21, 2014
Updated August 21, 2014
81 Reviews
3.0
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Sweeney
24 Ratings

Review Highlights

Pros
  • Flexible hours, it was located on campus, we got a free meal if we worked for longer than 5 hours (in 4 reviews)

  • Many employees have been working here for over 20 years, and others are part time college students (in 3 reviews)


Cons
  • Upper management changed often, causing changes in routine, requirements and expectations (in 6 reviews)

  • Hot kitchen, very low pay with average (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Disappointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Chicago, IL
    Former Employee - Assistant Director in Chicago, IL

    I worked at Chartwells full-time (more than an year)

    Pros

    ***Please keep in mind this is a review of just one account within the company*******
    University calendar provides ups and downs in peak business times (recovery time)
    Closed and paid for holiday shutdowns
    Complimentary meals and coffee
    Opportunity to be mobile and transfer to different units/accounts or companies within Compass Group- if you last long enough
    RVP is awesome
    Learn a lot very quickly if you want to be successful, but little to no direction.

    Cons

    Positions don't pay what they are worth
    Most accounts are union and unions don't belong in the customer service industry
    Upper management lets the union and union stewards run their lives at work
    Most of senior management are not worthy of their titles, nor do they know or care to know the basics of running their operation
    Minimal to zero formal training
    Salaried managers work a minimum of 55 hours a week if they care about their unit/account
    Strong emphasis on numbers, but minimal emphasis on quality and training and development to drive the numbers
    High turnover
    Constant Consistency and Quality issues in non franchise units i.e. dining halls and catering
    Sr. management team has poor (borderline disrespectful) communication skills and does not appreciate front line managers
    No onsite HR manager for 180+ union employees

    Advice to ManagementAdvice

    Work. Earn your position and title. Spend more time on the floor showing appreciation to front line employees, supervisors and managers. Get to know your customers and take action on their feedback. Take a business communication course. Take issues and confrontations seriously, address them and teach associates ways to prevent them in the future. Show your employees that you care about them. Be leaders, not managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Utility in Dayton, OH
    Former Employee - General Utility in Dayton, OH

    I worked at Chartwells full-time (more than 3 years)

    Pros

    The account I worked for was unionized, so the pay was very good. Management, as people, were awesome. Some of the management team simply did not know what they were doing.

    Cons

    No management-to-employee communication, since our account was unionized, very lazy workers which couldn't be fired unless they were thieves, or were always late, etc. Chartwells claims to care about health, but the food was far from being healthy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    /

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Clarksville, TN
    Former Employee - Cashier in Clarksville, TN

    I worked at Chartwells full-time (less than an year)

    Pros

    nice supervisor and bosses
    really nice co-workers

    Cons

    no bonuses and raises
    ignored from awards

    Advice to ManagementAdvice

    include cashiers from the c-stores

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  5.  

    Worked really hard for nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells full-time (more than an year)

    Pros

    Easy job, almost too easy

    Cons

    Unprofessional bosses who get to coast because their assistance do their work

    Advice to ManagementAdvice

    Get rid of the managers that suck at their jobs instead of letting them coast. It makes it harder for others to enjoy their easy jobs.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Not the best.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells full-time (more than an year)

    Pros

    The people I work with are great. Management, not so much. Not much in the way of pro's.

    Cons

    The yelling by management, the treatment by management. No cover staff. Staff worked to exhaustion. Some of us get NO help at all. It doesn't pay to make a formal complaint against management, on ANY level, as they very quickly cover their own asses.

    Advice to ManagementAdvice

    Wake up. Smarten up. Either retrain, with human decency in communication and treatment of staff, or fire the lot and start again. The way employees get treated is nothing short of disgusting. God forbid you fall sick! But it's ok for management to get sick. Unbelieveable....also, if you wonder why the company is losing money at school levels? Here's your answer...put something on the menu kids want to eat...pretty simple.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not a great job to retire from.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storeroom in Galveston, TX
    Former Employee - Storeroom in Galveston, TX

    I worked at Chartwells full-time (less than an year)

    Pros

    At least you get paid.

    Cons

    It is a very disorganized company.

    Advice to ManagementAdvice

    Be a bit more organized and focused on wasted food and productivity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Lackluster upper management is a detriment to employee retention.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid Management in Lookout Mountain, GA
    Former Employee - Mid Management in Lookout Mountain, GA

    I worked at Chartwells full-time (more than 3 years)

    Pros

    Company wide they had a slightly above average benefits package with good 401k matching options. As well as solid scheduling which helped with their work /life balancing, especially with the hourly employees.

    Cons

    Stagnant environment with lackluster management and boring menu rotation made for a unhappy workforce. The upper management team seemed to be content spending their entire workday in the office leaving the daily operations and customer relations to their mid-level managerial staff. The food service manager was the only one who took additional interest in fostering new talent and helping seasoned employee become better.

    Advice to ManagementAdvice

    More team building exercises with better options for internal advancement from the bottom up would have been a huge plus. I would have stayed on if that were the case.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Mediocrity is not only tolerated, but encouraged.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Highland Heights, Campbell, KY
    Current Employee - Cook in Highland Heights, Campbell, KY

    I have been working at Chartwells full-time (more than an year)

    Pros

    Chartwells offers a good work-life that's not often seen in foodservice. The schedules are fairly flexible, and the benefits are decent, albeit expensive.

    Cons

    Mediocrity is not only tolerated, but encouraged. Generally, the kitchen management (chefs, supervisors) are typical institutional foodservice personnel: bottom of the barrel. After all, the decent chefs tend to rise to restaurant and hotel management. The rest settle at the bottom, i.e. contract foodservice providers like Chartwells. If you have minimal talent and modest pride in your cooking, working for such unskilled, talent-lacking management can be frustrating and unfulfilling.

    Raises are nonexistent, promotion-from-within does not occur, and the company is structured to avoid wage increases and benefits by encouraging rapid, yearly turnover. As such, the kitchen is in ever-increasing crisis mode as the school year drags on.

    Advice to ManagementAdvice

    Promote talent from within, not incessant mediocrity from outside. Actually conduct yearly performance evaluations and merited raises to avoid bleeding off talent and having to rely on constant influxes of new, untrained employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Little possibility of growth within company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chartwells (more than 8 years)

    Pros

    Easy to juggle work with family.

    Cons

    Little if any contact with employees unless you work within district office.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Slow to promote, very low management ceiling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Retail Operations in Boston, MA
    Former Employee - Director of Retail Operations in Boston, MA

    I worked at Chartwells full-time (more than 5 years)

    Pros

    pay is somwhat ok for entry level management out of school; lots of exposure to food industry right off the bat

    Cons

    very poor work life balance; no respect for your personal needs, etc.; very low ceiling for management; i was promoted as high as possible in 5 years, where i could have expected to stay for the next 20, so i left.

    Advice to ManagementAdvice

    do not punish those looking to better themselves by seeking higher education or further certifications by sticking them in dead end jobs. Take notice of those willing to go above and beyond and challenge them

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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