Chartwells Reviews

Updated December 17, 2014
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2.0
17 Reviews
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Steve Sweeney
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17 Employee Reviews

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  1. They work with your schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Helpful at providing a work schedule around class times.

    Cons

    Under-payed for my position.
    Has a business model that Lays off employees during winter and Summer breaks.

    Advice to Management

    Upper management is invisible and never speaks to employees- and rarely speaks to managers and supervisors they seem uninterested and apathetic toward improving business, the times I've met them have been uninspiring. They don't employ any motivation for entry level employees to work harder or act professional

  2. Helpful (1)

    My coworkers keep me from ripping my hair out and throwing knives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grill Cook in Spring Arbor, MI
    Current Employee - Grill Cook in Spring Arbor, MI

    I have been working at Chartwells full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The pay isn't horrible. My coworkers are awesome, and it's fairly laid back. They don't really care if you have experience, and train on the job.

    Cons

    Though the company says they are all about your personal growth through management training opportunities, this is a load of crap. They are more interested in their bottom line than investing in the bettering of their employees. I have asked to receive these training opportunities multiple times and have been completely ignored. People run through this place like water, and the massive turnovers mean that staffing is horrible and key positions are regularly filled by people that don't have a clue how to work in a kitchen. Also, as much as they don't care about if you have substantial experience, the same goes for the management at my facility. Also, prepare to be laid off for 1/3 of the year with no unemployment benefits because when the college students are on break, so are you! PS, this company is corrupt to the bone. They would steal and sell pandas for a profit if they could get away with it.

    Advice to Management

    Invest in the talent that walks through your doors. It is few and far between, but if you do you won't lose good workers.

  3. The company that can do better for its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Grill Cook in Towson, MD
    Current Employee - Grill Cook in Towson, MD

    I have been working at Chartwells full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    I enjoy working with the people on my job. Seeing the students every day.

    Cons

    I wish the company would stop treating their employees like numbers of their bottom line. They don't care as long their getting paid.

    Advice to Management

    Need training on how to communicate with their employees and stop talking down to them. And being petty over little thing, they help in bringing the morale .

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  5. Helpful (1)

    Disappointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Chicago, IL
    Former Employee - Assistant Director in Chicago, IL

    I worked at Chartwells full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    ***Please keep in mind this is a review of just one account within the company*******
    University calendar provides ups and downs in peak business times (recovery time)
    Closed and paid for holiday shutdowns
    Complimentary meals and coffee
    Opportunity to be mobile and transfer to different units/accounts or companies within Compass Group- if you last long enough
    RVP is awesome
    Learn a lot very quickly if you want to be successful, but little to no direction.

    Cons

    Positions don't pay what they are worth
    Most accounts are union and unions don't belong in the customer service industry
    Upper management lets the union and union stewards run their lives at work
    Most of senior management are not worthy of their titles, nor do they know or care to know the basics of running their operation
    Minimal to zero formal training
    Salaried managers work a minimum of 55 hours a week if they care about their unit/account
    Strong emphasis on numbers, but minimal emphasis on quality and training and development to drive the numbers
    High turnover
    Constant Consistency and Quality issues in non franchise units i.e. dining halls and catering
    Sr. management team has poor (borderline disrespectful) communication skills and does not appreciate front line managers
    No onsite HR manager for 180+ union employees

    Advice to Management

    Work. Earn your position and title. Spend more time on the floor showing appreciation to front line employees, supervisors and managers. Get to know your customers and take action on their feedback. Take a business communication course. Take issues and confrontations seriously, address them and teach associates ways to prevent them in the future. Show your employees that you care about them. Be leaders, not managers.

  6. unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Utility in Dayton, OH
    Former Employee - General Utility in Dayton, OH

    I worked at Chartwells full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The account I worked for was unionized, so the pay was very good. Management, as people, were awesome. Some of the management team simply did not know what they were doing.

    Cons

    No management-to-employee communication, since our account was unionized, very lazy workers which couldn't be fired unless they were thieves, or were always late, etc. Chartwells claims to care about health, but the food was far from being healthy.

  7. /

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Clarksville, TN
    Former Employee - Cashier in Clarksville, TN

    I worked at Chartwells full-time (Less than a year)

    Pros

    nice supervisor and bosses
    really nice co-workers

    Cons

    no bonuses and raises
    ignored from awards

    Advice to Management

    include cashiers from the c-stores

  8. Helpful (1)

    Worked really hard for nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Easy job, almost too easy

    Cons

    Unprofessional bosses who get to coast because their assistance do their work

    Advice to Management

    Get rid of the managers that suck at their jobs instead of letting them coast. It makes it harder for others to enjoy their easy jobs.

  9. Helpful (2)

    Not the best.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people I work with are great. Management, not so much. Not much in the way of pro's.

    Cons

    The yelling by management, the treatment by management. No cover staff. Staff worked to exhaustion. Some of us get NO help at all. It doesn't pay to make a formal complaint against management, on ANY level, as they very quickly cover their own asses.

    Advice to Management

    Wake up. Smarten up. Either retrain, with human decency in communication and treatment of staff, or fire the lot and start again. The way employees get treated is nothing short of disgusting. God forbid you fall sick! But it's ok for management to get sick. Unbelieveable....also, if you wonder why the company is losing money at school levels? Here's your answer...put something on the menu kids want to eat...pretty simple.

  10. Not a great job to retire from.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storeroom in Galveston, TX
    Former Employee - Storeroom in Galveston, TX

    I worked at Chartwells full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    At least you get paid.

    Cons

    It is a very disorganized company.

    Advice to Management

    Be a bit more organized and focused on wasted food and productivity.

  11. Lackluster upper management is a detriment to employee retention.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid Management in Lookout Mountain, GA
    Former Employee - Mid Management in Lookout Mountain, GA

    I worked at Chartwells full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Company wide they had a slightly above average benefits package with good 401k matching options. As well as solid scheduling which helped with their work /life balancing, especially with the hourly employees.

    Cons

    Stagnant environment with lackluster management and boring menu rotation made for a unhappy workforce. The upper management team seemed to be content spending their entire workday in the office leaving the daily operations and customer relations to their mid-level managerial staff. The food service manager was the only one who took additional interest in fostering new talent and helping seasoned employee become better.

    Advice to Management

    More team building exercises with better options for internal advancement from the bottom up would have been a huge plus. I would have stayed on if that were the case.

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