Cheesecake Factory

www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated January 26, 2015
Updated January 26, 2015
486 Reviews
3.6
486 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
267 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

269 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Company, but losing the feeling I first felt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Sherman Oaks, CA
    Current Employee - Server in Sherman Oaks, CA

    I have been working at Cheesecake Factory part-time (more than 8 years)

    Pros

    Flexibility, ability to move up, organization.

    Cons

    Removal of gratuities, high stress, sometimes it doesn't feel like management is on our side.

    Advice to ManagementAdvice

    Listen to your staff we are the backbone of the company.

    Recommends
    Neutral Outlook
  2.  

    A lot of fun, with the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host in Honolulu, HI
    Current Employee - Host in Honolulu, HI

    I have been working at Cheesecake Factory part-time (more than a year)

    Pros

    The atmosphere
    The people
    Fast paced so time goes by quickly
    The food

    Cons

    Management could follow through a little more

    Advice to ManagementAdvice

    Make sure when you say you'll do something, it gets done

    Recommends
    Positive Outlook
  3.  

    The best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Relations in Calabasas Hills, CA
    Current Employee - Staff Relations in Calabasas Hills, CA

    I have been working at Cheesecake Factory

    Pros

    Amazing office culture, great place to develop, learn, and grow

    Cons

    Benefits if you are not salaried

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter in Charlotte, NC
    Current Employee - Server/Waiter in Charlotte, NC

    I have been working at Cheesecake Factory

    Pros

    Very flexible schedule, I love using Hotschedules to pickup or release shifts and submit requests off or change availability. The company is growing and there are opportunities to get into management and open new stores. The company just opened their first international stores in Dubai and is doing very well. You work hard for the money, you'll make money.

    Cons

    Hourly pay wages suck for servers. As a server, I have to tip out 4% of my total sales- 2% to the bussers, 1% to the food runners, and 1% to the bartender.

    Advice to ManagementAdvice

    Jacksonville, FL and Charlotte, NC management is doing well and it has been a pleasure being part of their teams.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Eh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designated Trainer in Nashville, TN
    Current Employee - Designated Trainer in Nashville, TN

    I have been working at Cheesecake Factory full-time (less than a year)

    Pros

    - Competitive wage
    - Job security

    Cons

    Unflexible Scheduling
    Management not unified
    Lack of communication

    Doesn't Recommend
    Neutral Outlook
  7.  

    Cruel intentions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Kansas City, MO
    Current Employee - Server in Kansas City, MO

    I have been working at Cheesecake Factory part-time (less than a year)

    Pros

    You make great tips and get to meet a ton of awesome people!

    Cons

    Management sucks! They are rude and show a ton of favortism. The servers act like managers and try to micromanage everything you do. Very brass place to work.... If you speak sarcasm and sexual innuendos fluently you will fit right in!

    Advice to ManagementAdvice

    The feel the employments should be treated like people. The managers and servers bully new servers and staff members because of the lack of knowledge. My opinion is that the week long training should cover more than just the menu items and instead of the servers training new servers the managers should tell them how to properly do things. Also bar items should be includes. The whole systems of ringing items is setup poorly. For this to be a family environment I don't think it is set up for new workers to succeed. And the tip out requirements are ridiculously too high as hard as servers work to tip out $25-$50 a shift is absurd! It's so surprising how unfriendly/anti-customer service this place really is! I've never worked at a place where the customers opinion is so challenged! I love serving and am passionate about my job, but as a Christian I have never worked at a place that has made me feel so devalued as a person. It's clear that I don't fit in. It's a crazy feeling to constantly be reprimanded by the servers aka my equals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in San Mateo, CA
    Current Employee - Server in San Mateo, CA

    I have been working at Cheesecake Factory

    Pros

    It is very organized, with great benefits.

    Cons

    Majority of clientele are uptight, & they expect a lot.
    Can be stressful during holidays.

    Neutral Outlook
    Approves of CEO
  9.  

    It has it's ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    The best thing that comes out of working there is the room for personal growth that they offer. I started off as a server quickly became one of the Designated Trainers(DTs) and within a year they promoted me to bartender.

    Cons

    They seem to be lacking on their management end. The restaurant that I work at has had 3 new managers and from what I can see from them, and from the managers that have been there for awhile, is they need a better training program for their managers. Most of the time they seem like they are running around with their heads cut off and most of their decisions don't always seem to be the best choice just the first thing they think of.

    Advice to ManagementAdvice

    I know there is a lot to know from working there. From 260 items on the menu and having to know 100 different drink recipes I know that this company has a lot they want and need you to know, but in there training program it seems they focus all the training on what you need to know recipe wise and presentation and very little on how to actually manage the restaurant and running it smoothly.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Orlando, FL
    Current Employee - Waiter in Orlando, FL

    I have been working at Cheesecake Factory

    Pros

    Flexible hours. Always busy. Good food. Easy side work.

    Cons

    Long hours. Work for tips.all white.

    Advice to ManagementAdvice

    Care more about servers who care about company

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    cheesecake factory

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    flexible hours, always potential to make money any day of the week, very easy, very easy, very easy

    Cons

    long days, sometimes you get screwed over if you are in a different par of the restaurant, anagers are stubborn and have no common sense

    Advice to ManagementAdvice

    learn to manage

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