Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated October 11, 2014
Updated October 11, 2014
430 Reviews
3.6
430 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
236 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 39 reviews)

  • Servers make good money because people usually buy dessert (in 28 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 33 reviews)

  • not much room for growth, unfair towards longtime employees, problems with managing new and old employees fairly on both sides (in 5 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Utter hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Mission Viejo, CA
    Current Employee - Server in Mission Viejo, CA

    I have been working at Cheesecake Factory full-time (less than an year)

    Pros

    Consistent work, organized, support given, great training.

    Cons

    Worst. WORST job I have ever had. The management is rude, and it's corporate to a fault =no common sense. 25 staff quit along with 4 managers at the Mission Viejo location, now I know why. Work at another location if you can!!! Run!!

    Advice to ManagementAdvice

    None. Get on meds or read self help books.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Sweat-Shop

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    The cakes are good if you ignore the ingredients that are in them.

    Cons

    The east coast bakery has gone through 3 plant managers in 3 years. Management is horid! The place is run like a sweatshop. Expired ingredients to save money, workers are treated without dignity. Supervisors are hired regularly because of incompetence. Breaks are very few. It's a cultural moral pit. Anyone with the least amount of ethics realizes very quickly how unethical the company us. Go through the plant, you will immediately think of osha and fda.

    Advice to ManagementAdvice

    Fire them all. Tell the investors. Reboot!

  3. 2 people found this helpful  

    Corporate restaurant jobs are so awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Natick, MA
    Former Employee - Server in Natick, MA

    I worked at Cheesecake Factory full-time (more than 3 years)

    Pros

    I can't think of one.

    Cons

    Soooo many. Poor management, corrupt individual managers. Your at the mercy of horrible managers whose only pleasure at work is making others suffer.

    Advice to ManagementAdvice

    Fire all managers and start anew.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    RUNNNN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Orlando, FL
    Former Employee - Server in Orlando, FL

    I worked at Cheesecake Factory full-time (more than an year)

    Pros

    The People I worked with

    Cons

    the crappy tourists, the lousy managers who all cheated on their spouses with servers or hostesses

    Advice to ManagementAdvice

    this store needs an enema.....

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Couldn’t wait to get out of there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Scottsdale, AZ
    Former Employee - Food Server in Scottsdale, AZ

    I worked at Cheesecake Factory part-time (less than an year)

    Pros

    They have very flexible online scheduling

    Cons

    It is very scripted and they have 11 secret shoppers per month so you have to say the required things at each table.

    Doesn't Recommend
  7. 2 people found this helpful  

    the managers are just awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Henderson, NV
    Current Employee - Hostess in Henderson, NV

    I have been working at Cheesecake Factory full-time (less than an year)

    Pros

    funny guests and funny co workers

    Cons

    the managers are rude and talk about the employees behind their backs.

    Advice to ManagementAdvice

    stop being so rude.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    My rating is based on The Biltmore in Phoenix only. I have worked at better stores but this store is horrible!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Phoenix, AZ
    Current Employee - Server in Phoenix, AZ

    I have been working at Cheesecake Factory full-time (more than 3 years)

    Pros

    Flexible schedule and at some stores it's good money. Co-workers and hotschedules are the best thing about it!

    Cons

    "Bro squad" management team and "Ho squad" service team makes it impossible for someone who just wants to come to work and make money. I should not have to flirt with management to get a decent schedule or to make money. The management staff used to be awesome! Now it's 200% awful!!! Staff moral has been depleted where it used to be fun. Worst of all, they overstaff to the point of servers not making any money and standing around much of the day. There are 4 other cheese's in Phoenix, DO NOT WORK AT THE BILTMORE!

    Advice to ManagementAdvice

    I worked there almost 4 years and within 6 months I have met with new management 3 times to no avail. Listen to your staff, try to keep them happy by letting them make money and trusting in their capabilities. Stop the favoritism and sexual relations between management and staff! Be fair when approving shifts on HS. If your staff doesn't make money you will continue to have a growing turnover rate. You ruined a great place to work.

    Doesn't Recommend
    No opinion of CEO
  9.  

    giving the job all of my energy, i developed several on the job injuries, they refused to pay for the medical bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dishwasher in Salt Lake City, UT
    Former Employee - Dishwasher in Salt Lake City, UT

    I worked at Cheesecake Factory full-time (more than an year)

    Pros

    fun atmosphere, fun people to work with and some people oriented kitchen managers

    Cons

    did'nt care about worker injuries and refused to pay honest bills.the schedules workers at 6:35pm tp have them lose the full 1/2 hr a pay and work for free .after receiving an $.25 increase in wage they raised the price of my food.worst of all they stole my overtime hours and said they would in the next week's paycheck and it was never there!!!!!!!!!

    Advice to ManagementAdvice

    The refugee worker is not stupid what do you have to gain by not give them their overtime hours? What do the books look like? Are you proud? Do you sleep at night knowing you took money from someone who worked harder than you will ever know in your lifetime?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Think twice before you accept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Manager in Columbia, MD
    Former Employee - Kitchen Manager in Columbia, MD

    I worked at Cheesecake Factory full-time (more than 3 years)

    Pros

    Good starting salary in-comparison to other companies.
    Well designed training program

    Cons

    -Company policy requires only Chefs to work a scheduled 11 hours each shift
    -With work demand your not given a scheduled opportunity to take a break at any point
    -Typically work 4 of 5 days of a given work-week from 3pm-2am
    -Will be relegated to consistently having to attend to scheduled monthly training workshops at 8am after leaving from the night before at 2am
    -Provided almost no financial raise for attaining a higher management position
    -Executive Chef is given little incentive to promote a manager which ultimately leads to aspiring chefs being drawn out for several months
    -

    Advice to ManagementAdvice

    Do not apply

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Horrible Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Indianapolis, IN
    Current Employee - Food Server in Indianapolis, IN

    I have been working at Cheesecake Factory full-time (more than an year)

    Pros

    None. Place was ok until the management switched.

    Cons

    Since the switch in management employees are not given a chance to earn their living. Management reduced the amount of tables given to the server. The official reason was "to increase customer satisfaction" The majority of people quit due to reduction in wage and new people were hired to replace them. Everyone is pissed on the current system, one can be called upon to work for 2-3 hours per day earning $15. This is worse than McDonalds where people earn steady wages. Also server has to do side work which he is getting paid $2-$3/hr after taxes those two bucks are not making it to paychecks, so you are practically paying for doing work for them. Just stay away from this place!

    Advice to ManagementAdvice

    Hire competent smart people, instead of your golf buddies. You are hurting the company by hiring people that don't know anything about management and business in general. This comes from MBA student.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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