Cheesecake Factory

www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated February 26, 2015
Updated February 26, 2015
39 Reviews
1.0
39 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
39 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

39 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    No Growth, Breaks & Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Dessert Finisher/Barista in Buckhead, GA
    Former Employee - Dessert Finisher/Barista in Buckhead, GA

    I worked at Cheesecake Factory

    Pros

    The pay was decent & good coworkers. Company is always busy.

    Cons

    Working over 10 hours on your feet with NO given break was unfair & illogical. The managers don't know what they're doing & would constantly over work you without appreciation & would only have 1 employee do everything especially if you're the only staff in that department for the day. If you have any fractures, I advise you not to work here if you break something you'll receive no workers comp & will fight against you for unemployment.

    Advice to ManagementAdvice

    Listen to your employees, stop cheating people working hours & manage better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    The Cheesecake Factory could care less about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Denver, CO
    Current Employee - Hostess in Denver, CO

    I have been working at Cheesecake Factory part-time (less than a year)

    Pros

    I like the location (downtown Denver), there's always a lot happening and it never gets boring, some of the staff are awesome. They're willing to work with your school schedule.

    Cons

    I've been working at the Cheesecake Factory Denver for almost 7 months now and there's just been problems the entire time. After being told I was being cross trained in other areas of the restaurant, it has yet to happen. Most of the managers are awful to work with, and the one you need is never there. Also, they change every month. The company keeps screwing up my paycheck and there's only one manager that can fix it (and they're never there). They've also hired so many people that hours are hard to come by and they have a lot of trouble dispersing them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Sexual harassment. Complete disrespect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Denver, CO
    Former Employee - Server in Denver, CO

    I worked at Cheesecake Factory

    Pros

    Some of my coworkers were the most care free, fun, helpful people. They made you excited to come to work.

    Cons

    I had been told the clientele had gone downhill. The most you can look forward to ever making is on New Years Eve, in which 400-600 (VERY RARE, ONE TIME OCCURRENCE I WAS TOLD) can happen. HA! No way! I'm sorry, making on average 100-200 dollars a night or more commonly on a double, being the most you make? NO ONE can live off that. I know tipping is not up to the company, but if the workers are being treated so poorly, do something.

    Just because a server has been there for however many years, does NOT give you the right to micro manage, or butt into a conversation or problem that does not concern you. (I had been dealing with hard financial problems, and this server had the audacity to step in my way and disrespect me horribly, telling me how to give out more money to my coworkers, (on the night I nearly did everything on my own, all while I was fighting from becoming homeless, which I in turn did.) You are NOT a manager. So dont act like you are. Managers need to discipline or call out workers who try to talk down to others or act like they have authority over them.

    Tipshare is RIDICULOUS! I at times would have to tip out a total of 40-60 dollars, making me walk with 30-50.... even on doubles because of how cheap, disrespectful and selfish this location has become! I'm sorry but if you are relying on tips, become a server. It is NOT our responsibility to make sure we give you a certain percentage a night, especially when at times we are the ones still bussing our tables (Happens so much) , run all our food (very rare) or waiting on drinks while you flirt or do whatever with guests (rare but does happen) To demand I give MORE of MY guests tipped money because you chose a less common tipped position, is NOT the servers responsibility. Instead the company should simply pay the buses and bartenders and food runners more.

    On the topic of sexual harassment. I got pretty much attacked in the store, and management, pretty much refused to take action. I then noticed how the attitude shifted against me, treating me terribly and docking my hours. (Honestly dont know why I didn't go to court at this time.) Then it happened AGAIN, this time by a MANAGER! At that point I was fed up. If I had complained again, how much worse would they have treated me? This place is a nightmare, and a disrespectful joke.

    Advice to ManagementAdvice

    (To corporate) Fire everyone and start new management. I'm sorry but all management is either sexually harassing others or simply disrespect, and treat them like dirt, while playing favorites with those who have been there for years yet do the bare minimum. I have never seen such horrendous, horrible disrespect in management. Learn how to pay and treat your employees with respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Overworked, stiffed, and never given a break

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Designated Trainer in Boston, MA
    Former Employee - Server/Designated Trainer in Boston, MA

    I worked at Cheesecake Factory full-time (less than a year)

    Pros

    Coworkers (other servers, foodrunners, and bussers) are very nice and helpful.

    Cons

    Horrible clientele, bad tips, terrible management, scheduling problems, high turnover, no breaks, forced doubles, weird staff food policy.

    Advice to ManagementAdvice

    Try caring about your staff more than your guests. Then maybe they'd stick around for longer than a few months.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Cheesecake Factory Corporate is extremely dysfunctional. The executive staff in FN/HR/IT are immature and unqualified.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Member in Calabasas, CA
    Current Employee - Staff Member in Calabasas, CA

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    Restaurant Operations Rocks! They are professional, mature and do excellent work. They appreciate their workers and take pride in what they do.

    Cons

    Human Resources, Finance and IT need HELP! Basically unqualified and immature staff running a company this large? David Overton should rethink his executive staff and their direct reports. It's really sad when the staff is smarter than the executives.

    Advice to ManagementAdvice

    No work life balance
    Not a great place to work - forced to fill out the surveys with positive scores not true scores so that the 100 Best Places Can be Awarded
    Not a team environment - watch your back
    No recognition for work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Utter hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Mission Viejo, CA
    Current Employee - Server in Mission Viejo, CA

    I have been working at Cheesecake Factory full-time (less than a year)

    Pros

    Consistent work, organized, support given, great training.

    Cons

    Worst. WORST job I have ever had. The management is rude, and it's corporate to a fault =no common sense. 25 staff quit along with 4 managers at the Mission Viejo location, now I know why. Work at another location if you can!!! Run!!

    Advice to ManagementAdvice

    None. Get on meds or read self help books.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Sweat-Shop

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    The cakes are good if you ignore the ingredients that are in them.

    Cons

    The east coast bakery has gone through 3 plant managers in 3 years. Management is horid! The place is run like a sweatshop. Expired ingredients to save money, workers are treated without dignity. Supervisors are hired regularly because of incompetence. Breaks are very few. It's a cultural moral pit. Anyone with the least amount of ethics realizes very quickly how unethical the company us. Go through the plant, you will immediately think of osha and fda.

    Advice to ManagementAdvice

    Fire them all. Tell the investors. Reboot!

  9. 3 people found this helpful  

    Corporate restaurant jobs are so awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Natick, MA
    Former Employee - Server in Natick, MA

    I worked at Cheesecake Factory full-time (more than 3 years)

    Pros

    I can't think of one.

    Cons

    Soooo many. Poor management, corrupt individual managers. Your at the mercy of horrible managers whose only pleasure at work is making others suffer.

    Advice to ManagementAdvice

    Fire all managers and start anew.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    RUNNNN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Orlando, FL
    Former Employee - Server in Orlando, FL

    I worked at Cheesecake Factory full-time (more than a year)

    Pros

    The People I worked with

    Cons

    the crappy tourists, the lousy managers who all cheated on their spouses with servers or hostesses

    Advice to ManagementAdvice

    this store needs an enema.....

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Couldn’t wait to get out of there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Scottsdale, AZ
    Former Employee - Food Server in Scottsdale, AZ

    I worked at Cheesecake Factory part-time (less than a year)

    Pros

    They have very flexible online scheduling

    Cons

    It is very scripted and they have 11 secret shoppers per month so you have to say the required things at each table.

    Doesn't Recommend

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