Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated November 23, 2014
Updated November 23, 2014
450 Reviews
3.6
450 Reviews
Rating Trends

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Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
250 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

53 Employee Reviews Back to all reviews

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  1.  

    Be Prepared for Corporate Control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Las Vegas, NV
    Former Employee - Server/Bartender in Las Vegas, NV

    I worked at Cheesecake Factory part-time (more than 3 years)

    Pros

    Your fellow grunt coworkers are possibly the best part of working for this company.

    Cons

    To achieve upper management you have to have a taste for kool-aid. And, prepare to spend years toiling in the most un-appreciated roles the company has to offer. The degree of corporate control is smothering and unless you like feeling like a easily replaceable cog in the works, do not work here. As a bartender I was expected to work an entire shift without a break. And when I brought this up to management, they asked if I would prefer to use 'breakers.' These are employees whose shift consists of spelling those employees who 'absolutely insist on taking their OSHA required breaks.' This includes sharing your night's tips. Basically, they threatened my days tips in exchange for taking state required breaks. Deliberate carefully before deciding to take a position with this company!

    Advice to ManagementAdvice

    Let your employees take their mandated breaks. Don't lord what power you have over your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Very Difficult to Obtain Personal Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Thousand Oaks, CA
    Current Employee - Server in Thousand Oaks, CA

    I have been working at Cheesecake Factory part-time (more than 5 years)

    Pros

    You can create your own schedule as a server

    Cons

    Managers work far too much without having set days off along with 2 days off in a row

    Advice to ManagementAdvice

    Take care of your people more than focusing on generating inappropriate guests

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Customer satisfaction is more important than employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Columbus, OH
    Current Employee - Server in Columbus, OH

    I have been working at Cheesecake Factory part-time

    Pros

    Quick money and flexible schedule

    Cons

    Late hours. kitchen staff is terrible, management does not back up the servers because they are too afraid of guests calling corporate office. Disorganized and poorly ran. Priorities are not in order in terms of well-being of staff.

    Advice to ManagementAdvice

    Support your servers better, and show more appreciation. They work hard, and the guests are NOT always right. The more you reward these guests that complain and treat your servers poorly, the more frequently they will dine in your restaurant, and they will tell their friends how easy it is to get free food/cheesecake. Hire better kitchen staff, and spend some money on fixing up the restaurant.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Too much expected of the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Salt Lake City, UT
    Current Employee - Hostess in Salt Lake City, UT

    I have been working at Cheesecake Factory part-time (less than an year)

    Pros

    Black uniforms, free soup and bread, glamorous hostesses

    Cons

    too stressful, rude managers, rude fillers, no breaks, horrible discount on food, horrible work, forced to clean bathrooms

    Advice to ManagementAdvice

    Give your employees breaks. Better discounts on food.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Will work you till you drop...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Columbia, MD
    Current Employee - Anonymous in Columbia, MD

    I have been working at Cheesecake Factory

    Pros

    Ok money and ability to move stores

    Cons

    Management makes you aware your expendible. Works everyone to the bone so no one wants to work extra. Constantly has scheduling problems where they let to many servers go on vacation at once so the rest have to kill them selves for nothing. GM is a nightmare and has no real clue. Won't fire a alcoholic server who comes in drunk every day and picks favorites. Hires servers that have never served ever and watches them crash and burn. If your are just starting a shift with 5 tables that are empty expect to have 5 tables sit all at once and be expected to pick up two more tables out of your area because that's how they do things here. Had a high number of management leave this summer. They lost almost entire management team and had a larger turn over for servers.

    Advice to ManagementAdvice

    Maybe look at your management team here talk to your very unhappy server team and see why everyone is looking to get away from this Cheesecake.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Pays the bils

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory

    Pros

    easy consistent money, flexible schedules

    Cons

    you are disposable and they make you aware of it.

    Doesn't Recommend
    Approves of CEO
  8.  

    Overworked and not enough money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Denver, CO
    Current Employee - Server in Denver, CO

    I have been working at Cheesecake Factory part-time (less than an year)

    Pros

    Training was fun, they keep you well fed and I had fun while learning all of the food with my new coworkers. Management is decent, hotschedules makes it easy to give away or pick up shifts as you need. They also let you eat as much bread and soup as you want while you're working.

    Cons

    Double shift hours are RIDICULOUS. On several different occasions i worked nearly 14 hours with only two half an hour breaks, have had coworkers get sick from being overworked, and instead of sending them home, they have them keep working. Instead of letting doubles go home first, they send people home based on what section they are in. There is also no rotation in seating so if you're in a back section you make far, far less money than people on the patio or in a front section, and management plays favorites with who gets the good sections.

    Advice to ManagementAdvice

    Stop overworking your employees, 14 hours of serving in a day is TOO MUCH. and create a system for seating that makes it fair for all of the servers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    The cheesecake factory was a decent experience. But i've worked in better restaurants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess/Front Desk in Kansas City, MO
    Former Employee - Hostess/Front Desk in Kansas City, MO

    I worked at Cheesecake Factory full-time (less than an year)

    Pros

    As a server you can make great money

    Cons

    THe management was horrible

    Advice to ManagementAdvice

    The management needs to care more about their staff and the well being of their staff. You would get a lot more productivity out of the staff if you did and the ruen over rate wouldn't be so high

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    The epitome of a corporatized restaurant work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker/Cashier in Washington, DC
    Former Employee - Baker/Cashier in Washington, DC

    I worked at Cheesecake Factory

    Pros

    The Cheesecake Factory is a well known brand and is expanding globally. Internal mobility to another location is fairly easy after you've passed the 6 month employment mark.

    Cons

    The environment is highly profit driven, at the expense of workers. You are demanded a lot, physically and emotionally. Supervisors tend to add to the stress, rather than provide support. There is also a lot of favoritism.

    Advice to ManagementAdvice

    Supervisors should be responsible for creating solutions and enhancing the productivity of workers in a positive manner. Provide more support to the team, rather than blindly demanding perfection from them, 24/7.

    Doesn't Recommend
  11. 1 person found this helpful  

    Unapologetic Disorganized Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host in Houston, TX
    Former Employee - Host in Houston, TX

    I worked at Cheesecake Factory part-time (more than an year)

    Pros

    Flexible scheduling, great discount, free food for working double shifts and working on off day.

    Cons

    Poor communication among management. The team's moral was probably the lowest I have ever seen at any job, and it defiantly showed in the turnover rate. Constantly asked you to work if you were schuduled off due to unreliable staff.

    Advice to ManagementAdvice

    Communicate, and put a higher value in your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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