Cheesecake Factory Reviews

Updated July 27, 2015
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Cheesecake Factory Chairman and CEO David Overton
David Overton
25 Ratings

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)

Cons
  • Long hours, management could be difficult (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Pros and Cons

74 Employee Reviews

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  1. Horrible managment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Mission Viejo, CA
    Former Employee - Server in Mission Viejo, CA

    I worked at Cheesecake Factory (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good food, discounted meals and discount when dining with friends

    Cons

    Horrible management. Rude clientele


  2. Not the best job there is

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bakery in Louisville, KY
    Former Employee - Bakery in Louisville, KY

    I worked at Cheesecake Factory part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free cheesecake if any of them are accidentally dropped or otherwise damaged Pays more than minimum wage

    Cons

    Don't care about how dangerous the work environment is Poor scheduling by managers Don't get out when you're told you will May be forced to go a whole week at a time without working Expect you to follow guidelines for working without being taught them Only paid nine dollars per hour

    Advice to Management

    Floors should be mopped and swept more than the once after hours Employees should be properly trained by MANAGEMENT not other employees who don't know what they're doing either Figure out your scheduling problems, I shouldn't be kept from being able to clock out because I'm overworked or you didn't schedule me properly You shouldn't force an employee to change their original work hours last second and make it difficult for the employee to keep their other appointments outside of work If someone is pregnant then gets hit in the stomach by a door the employee not following supposed safety regulations should be reprimanded For that matter having a door near a cooler employers have to constantly get in and out of is a bad idea since it leads to people getting hit by doors


  3. server

    • Senior Management
    Current Employee - Shift Leader/Server in East Meadow, NY
    Current Employee - Shift Leader/Server in East Meadow, NY

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Can possibly make good money here if you have a good section.

    Cons

    corporate is very strict, white dress attire becomes easily stained. Team work in restaurant is missing and expectation of tip out is skewed way to high.

    Advice to Management

    Make a more friendly and helpful environment


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  5. Helpful (2)

    Busser/Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    High expectations from management in reference to both demeanor and appearance, resulting in superior service.

    Cons

    Management comps numerous patron meals for minimal and unrealistic complaints, encouraging this behavior on future visits.

    Advice to Management

    Support your staff, show confidence in their knowledge and abilities. This will contribute to a positive environment, which heightens the overall experience for customers.


  6. Helpful (1)

    It has potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Server/Busser/Desk/Host
    Former Employee - Cashier/Server/Busser/Desk/Host

    I worked at Cheesecake Factory

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Money CAN be great Sometimes free food which is nice The people you work with are usually pretty cool and close bonds

    Cons

    - Managers care more about numbers than employees. - managers have favorites and it shows in schedule - getting time off comes at a price. One shift off= 3 crap shifts to make it up - Sunday's off is almost impossible - some gm ideas of priorities is cheesecake than family

    Advice to Management

    Care more about employees and learn how to work in all areas of the restaurant and actually be helpful.


  7. Helpful (1)

    cheesecake

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent money for part-time, I made on average 19/hr in the winter months and 26/hr during the summer with a high of 34/hr

    Cons

    They will work you until you drop


  8. Helpful (1)

    IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calabasas, CA
    Former Employee - Anonymous Employee in Calabasas, CA

    I worked at Cheesecake Factory (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Lean teams = great experience in many areas

    Cons

    Lean teams = overworked and under paid. (Except for upper management)

    Advice to Management

    hire more and distribute company profits equally to retain top talent


  9. Helpful (1)

    Overworked; under paid; unfair managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Hostess in Calabasas Hills, CA
    Former Employee - Front Desk Hostess in Calabasas Hills, CA

    I worked at Cheesecake Factory (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Their GM, Steve, was very nice.

    Cons

    All the other managers were terrible. Completely biased and totally unprofessional. I watched so many people get the axe for unknown reason.


  10. Helpful (1)

    Physically demanding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Dallas, TX
    Former Employee - Server/Waiter in Dallas, TX

    I worked at Cheesecake Factory full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    The money could be good, depending on the night.

    Cons

    Those marble floors will murder your feet.

    Advice to Management

    Do a better job of making sure your staff can take five uninterrupted minutes to pee or grab a drink. I can't tell you how many shifts I ran for ten hours straight without the luxury of a potty break.


  11. Helpful (1)

    I thought it would be great...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Wauwatosa, WI
    Former Employee - Server in Wauwatosa, WI

    I worked at Cheesecake Factory (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In-depth training, can work as many hours as you want (and more), free soup and bread, outdoor seating

    Cons

    Management is brutal- no matter what a customer says about you, they write you up right after they yell at you and comp the guests meal. The culture of the place is like high school and the managers are the "cool kids" that can make or break you. The chain name attracts a lot of guests (in Milwaukee) that don't tip. A guest walked out on a bill one night and I was told by management to pay their bill or take a write up... Seriously... High Turn-over rates are to be expected with the lack of support for the servers.

    Advice to Management

    Support your servers and recognize when guests are complaining just to get their meals comped.



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