Cheesecake Factory Reviews

Updated July 26, 2014
Updated July 26, 2014
400 Reviews

3.6
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
222 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

50 Employee Reviews Back to all reviews

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  1.  

    Will work you till you drop...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Columbia, MD
    Current Employee - Anonymous in Columbia, MD

    I have been working at Cheesecake Factory

    Pros

    Ok money and ability to move stores

    Cons

    Management makes you aware your expendible. Works everyone to the bone so no one wants to work extra. Constantly has scheduling problems where they let to many servers go on vacation at once so the rest have to kill them selves for nothing. GM is a nightmare and has no real clue. Won't fire a alcoholic server who comes in drunk every day and picks favorites. Hires servers that have never served ever and watches them crash and burn. If your are just starting a shift with 5 tables that are empty expect to have 5 tables sit all at once and be expected to pick up two more tables out of your area because that's how they do things here. Had a high number of management leave this summer. They lost almost entire management team and had a larger turn over for servers.

    Advice to ManagementAdvice

    Maybe look at your management team here talk to your very unhappy server team and see why everyone is looking to get away from this Cheesecake.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Too much expected of the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess  in  Salt Lake City, UT
    Current Employee - Hostess in Salt Lake City, UT

    I have been working at Cheesecake Factory part-time for less than a year

    Pros

    Black uniforms, free soup and bread, glamorous hostesses

    Cons

    too stressful, rude managers, rude fillers, no breaks, horrible discount on food, horrible work, forced to clean bathrooms

    Advice to ManagementAdvice

    Give your employees breaks. Better discounts on food.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Pays the bils

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory

    Pros

    easy consistent money, flexible schedules

    Cons

    you are disposable and they make you aware of it.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Overworked and not enough money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Denver, CO
    Current Employee - Server in Denver, CO

    I have been working at Cheesecake Factory part-time for less than a year

    Pros

    Training was fun, they keep you well fed and I had fun while learning all of the food with my new coworkers. Management is decent, hotschedules makes it easy to give away or pick up shifts as you need. They also let you eat as much bread and soup as you want while you're working.

    Cons

    Double shift hours are RIDICULOUS. On several different occasions i worked nearly 14 hours with only two half an hour breaks, have had coworkers get sick from being overworked, and instead of sending them home, they have them keep working. Instead of letting doubles go home first, they send people home based on what section they are in. There is also no rotation in seating so if you're in a back section you make far, far less money than people on the patio or in a front section, and management plays favorites with who gets the good sections.

    Advice to ManagementAdvice

    Stop overworking your employees, 14 hours of serving in a day is TOO MUCH. and create a system for seating that makes it fair for all of the servers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    The cheesecake factory was a decent experience. But i've worked in better restaurants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess/Front Desk  in  Kansas City, MO
    Former Employee - Hostess/Front Desk in Kansas City, MO

    I worked at Cheesecake Factory full-time for less than a year

    Pros

    As a server you can make great money

    Cons

    THe management was horrible

    Advice to ManagementAdvice

    The management needs to care more about their staff and the well being of their staff. You would get a lot more productivity out of the staff if you did and the ruen over rate wouldn't be so high

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    The epitome of a corporatized restaurant work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker/Cashier  in  Washington, DC
    Former Employee - Baker/Cashier in Washington, DC

    I worked at Cheesecake Factory

    Pros

    The Cheesecake Factory is a well known brand and is expanding globally. Internal mobility to another location is fairly easy after you've passed the 6 month employment mark.

    Cons

    The environment is highly profit driven, at the expense of workers. You are demanded a lot, physically and emotionally. Supervisors tend to add to the stress, rather than provide support. There is also a lot of favoritism.

    Advice to ManagementAdvice

    Supervisors should be responsible for creating solutions and enhancing the productivity of workers in a positive manner. Provide more support to the team, rather than blindly demanding perfection from them, 24/7.

    Doesn't Recommend
  8. 1 person found this helpful  

    Unapologetic Disorganized Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host  in  Houston, TX
    Former Employee - Host in Houston, TX

    I worked at Cheesecake Factory part-time for more than a year

    Pros

    Flexible scheduling, great discount, free food for working double shifts and working on off day.

    Cons

    Poor communication among management. The team's moral was probably the lowest I have ever seen at any job, and it defiantly showed in the turnover rate. Constantly asked you to work if you were schuduled off due to unreliable staff.

    Advice to ManagementAdvice

    Communicate, and put a higher value in your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    I have been working at Cheesecake Factory

    Pros

    Strong business- Managers can be very helpful (if you are on their good side... VERY important). Nice place to work if you enjoy the atmosphere. Good hours (once again, if you're liked...). Your experience here is HIGHLY contingent upon being favored by individual managers.

    Cons

    Profits come before anything and everything else. There was a huge amount of overhiring, probably because they treat their employees as expendable and easily replaceable. NO lunches, NO required breaks.

    Advice to ManagementAdvice

    In terms of turning a profit, I don't really have any advice. With how singularly focused on profits the company is, there really isnt anything to improve on. Now as for business ethics, you should really challenge yourself to develop some.

  10.  

    Full of young alpha males and females that thought they knew everything about serving. Huge menu, long training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Tampa, FL
    Former Employee - Server in Tampa, FL

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    High volume and fast paced, on good shifts. Most people fun to work with. Time flies on good shifts.

    Cons

    When not busy you are phased out sometimes after only having a table or two, and those are the shifts new people get. Takes long time to get the good shifts.

    Advice to ManagementAdvice

    Way too much favoritism going on at store I worked.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    I am here strictly for the convenience, and consistency!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Los Angeles, CA
    Current Employee - Server in Los Angeles, CA

    I have been working at Cheesecake Factory part-time for more than 8 years

    Pros

    They are willing to work around your schedule.

    Cons

    The company does not care about you, to them you are just replaceable, but yet try to act as though you are its "greatest asset." They do not have your back in situations dealing with guests, and let guests walk all over the employee to please the guest.

    Advice to ManagementAdvice

    Stick up for your lower level employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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