Cheesecake Factory Reviews

Updated July 21, 2015
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3.0
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Cheesecake Factory Chairman and CEO David Overton
David Overton
72 Ratings

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)

Cons
  • Long hours, management could be difficult (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Pros and Cons

175 Employee Reviews

Sort: Popular Rating Date
  1. Busser DT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wixom, MI
    Current Employee - Anonymous Employee in Wixom, MI

    I have been working at Cheesecake Factory (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent money at times at nights

    Cons

    No lunch breaks after working all day

    Advice to Management

    Get on the same page


  2. Server/Bartender

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Trumbull, CT
    Current Employee - Server/Bartender in Trumbull, CT

    I have been working at Cheesecake Factory full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company to work for that definitely teaches and pushes you to give excellent customer service. Very flexible hours as long as you are non waiver about your availability up front.

    Cons

    Extremely high standards which should but does not equate to auto gratuity. Maybe some states but not CT. Must be able to memorize and speak intelligibly about 28 page menu.

    Advice to Management

    Get on the same page and value your workers. No one wants 5 different managers who are never on the same page.


  3. bakery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales

    I worked at Cheesecake Factory

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun environment, good atmosphere. Free cheesecake to bakery staff!

    Cons

    Management kept me in my position as cashier/bakery, denying a transfer over to server, because I was too good at what I did in the bakery to put anywhere else. Didn't let me advance.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Bartender

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time

    Pros

    Always busy, good $$ and people spend money because the menu is so large they order too much food !!

    Cons

    The uniform is a bit outdated

    Advice to Management

    Treat people with respect !!


  6. The Cake

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Restaurant Manager in Oakbrook Terrace, IL
    Current Employee - Senior Restaurant Manager in Oakbrook Terrace, IL

    I have been working at Cheesecake Factory full-time (More than 8 years)

    Positive Outlook
    Positive Outlook

    Pros

    One of the few restaurant concepts that are closed on Thanksgiving and Christmas.

    Cons

    Scheduling and work life Balance take a backseat to profit. Bonus structure is completely inadequate

    Advice to Management

    Realize that you can't kill your staff or managers with the irregularity of the schedule.


  7. none

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Calabasas Hills, CA
    Current Employee - Server in Calabasas Hills, CA

    I have been working at Cheesecake Factory part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good for students. flexible schedules

    Cons

    the management team plays favorites

    Advice to Management

    none


  8. Ehh

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Fun fast paced working environment. Pay was good for the position I was in. Steward position is demanding work which I liked.

    Cons

    Want to make changes to work schedule while schedule was posted already. Which is not good if you have a family.


  9. Helpful (1)

    Some Positives, Lots of Negatives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Baker in Seattle, WA
    Former Employee - Baker in Seattle, WA

    I worked at Cheesecake Factory (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They were very accommodating to schedule requests Free bread and soup Availability to work more or less hours if desired

    Cons

    They hire management with little experience in restaurants I was not offered the 6-month review and upon my 1 year I asked again and they either forgot or disregarded. It wasn't until I put in my notice that they offered to give me a review/salary adjustment

    Advice to Management

    Corporate should make a better effort to become familiar with the staff and also to onboard floor managers so they are able to garner the respect of the employees below them.


  10. Helpful (1)

    its ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salad Line Cook in Baltimore, MD
    Current Employee - Salad Line Cook in Baltimore, MD

    I have been working at Cheesecake Factory

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible hours , you will never find a more organized kitchen or walk in fridge you can be proud of the food you cook all of it it is great great atmosphere and managers theres a sense of pride ever dish has to have in it . everything you need they get for you and bring to the line when you are cooking basically you come in cook wipe your station down change the pans and leave they have a clean up crew to do the rest . won't find that in most restaurants

    Cons

    not every week you get 40 hours some weeks you won't get that sometimes you have to work doubles the pay doesn't match with the work and the pay starts of at 11 .

    Advice to Management

    give better compensation to line cooks they are the back bone of the restaurant and should be treated as such .


  11. Dishwasher/prep cook

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dishwasher/Prepcook in San Mateo, CA
    Former Employee - Dishwasher/Prepcook in San Mateo, CA

    I worked at Cheesecake Factory full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The crew, opportunity the serve customers,being a part of a great team

    Cons

    The needs never stop once the open sign is a go

    Advice to Management

    None at this time



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