Cheesecake Factory

  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.4 387 reviews

77% Approve of the CEO

Cheesecake Factory Chairman and CEO David Overton

David Overton

(215 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Servers make good money because people usually buy dessert(in 32 reviews)

  • The only pros of working here are a flexible schedule and the fact that you can make between(in 32 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts(in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work(in 7 reviews)

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Great place to learn the business

    Linecook (Current Employee)

    ProsIt's a great place to learn the inner workings of a very high volume kitchen. I could seriously walk into any other restaurant and feel comfortable that I'm as, if not far more, knowledgeable than the average cook.

    ConsThey expect you to be extremely fast and they want everything that goes out to be perfect. Understandable. The problem is they provide very little training. Management seems to be fixated on micromanaging as opposed to training. Also, there is a HUGE pay gap between hourly and management. After four years I make considerably less than twenty thousand a year. Starting management makes around fifty thousand plus bonuses. Everyone is nice and treats each other well for the most part, but at the end of the day, you just feel like another small cog in a very big wheel.

    Advice to Senior ManagementHire more of your low level management from within the company. This is a complicated restaurant with complicated food. If your management had first hand experience on the line you would see a huge payoff in more well trained cooks.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Overall good but company should empower its employees

    Anonymous Employee (Former Employee)

    ProsThe restaurant was always busy which meant a steady income for servers. The chefs in the kitchen always produced a consistent product. The teamwork among servers and bartenders was great.

    ConsThe managers sometimes let customers treat employees like dirt, employees weren't empowered at all. There was a big disconnect between the serving staff and the bussers. Overall too corporate of an environment-and not in a good way.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Great experience to make great friends.

    Server (Former Employee) Columbus, OH

    ProsCCF offers extensive training for staff.
    This is a great opportunity to make friends.
    The food is really good.

    ConsThere are too many menu options.

    Advice to Senior ManagementShow genuine appreciation to staff.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Co Workers are great. Clientele sucks.

    Anonymous Employee (Former Employee)

    ProsThe people are great that you work with, generally good folks.

    ConsCo-Workers don't care about their job.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    server

    Food Server (Current Employee) San Francisco, NM

    Prosflexible hours, upbeat attitude, fast paised

    Consmust be able to work weekends

    No, I would not recommend this company to a friend

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    Pays the bills

    Food Server (Current Employee) Sunrise, FL

    ProsThe side work is easy. You know the restaurant is always going to be in business. You usually always make close to a hundred a shift. Most of the people that work there are cool.

    ConsDealing with people from every country in the World can be very interesting. The tips can be terrible. Way to much turn over in staff. Seems like your just another number. The managers are very moody, depending on the day.

    Advice to Senior ManagementA Few of the managers are tough to deal with. Make the menu smaller. Some items people never order.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Can be good money if you can stand micromanaging

    Server (Current Employee) San Jose, CA

    ProsGood people, decent tips. Avg price of a check is higher than most restaurants

    ConsNow that the IRS took away gratuity, you can really be screwed

    Advice to Senior ManagementHave faith in your employees and stop micromanging

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    It's alright

    Hostess/Front Desk (Current Employee) Winter Park, FL

    ProsThe best reasons to work at Cheesecake Factory is that they pay higher for hostessing than other companies

    ConsIt is hard to advance within the company. They do not take school or other jobs into account. They work you like horses.

    Advice to Senior ManagementConsider your employees, they have lives and other things going on. If they ask to be moved up for financial reasons take that into account and don't tell them no and then send out a message saying that you need servers. It was really a slap in the face.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Professional atmosphere, good money, bad management

    Server/Baker/Cashier/Host (Former Employee) Fairfax, VA

    ProsYou'll definitely make good money, work with friendly people, free meal when scheduled a double

    ConsLong hours, they love to schedule doubles, management only cares about sales

    Advice to Senior ManagementTreat your staff as people, become more empathetic instead of treating staff as objects

    Yes, I would recommend this company to a friend

     

    Worked there while I went to school

    Server (Former Employee) White Plains, NY

    ProsMoney in your hand that night, flexible schedule for school, well respected company

    Consnot a career job, have to relay on tips for income

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