Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated September 19, 2014
Updated September 19, 2014
413 Reviews
3.6
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
226 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

151 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great business model, executes high volume without sacrificing service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server, Foodrun, Host, Busser  in  Saint Louis, MO
    Former Employee - Server, Foodrun, Host, Busser in Saint Louis, MO

    I worked at Cheesecake Factory part-time for more than 3 years

    Pros

    The restaurant itself goes through a great deal of people in a short period of time and does so very well. It's kitchen line is very well put together and functions well considering the enormity of the menu. It's workgroups are put together in a way that encourages teamwork and an environment that is striving toward a singular goal.

    Cons

    Vertical movement in the company can be somewhat limited. Also some shifts will yield better results for sales dependent positions than others.

    Advice to ManagementAdvice

    In my experience management was very well executed. Line of communication between employee and employer was always fairly open. Reaching out to employees for input on how the restaurant functions could be beneficial for the restaurant as a whole.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Company, bad location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Seattle, WA
    Current Employee - Server in Seattle, WA

    I have been working at Cheesecake Factory part-time for more than 3 years

    Pros

    by far the best restaurant company I have worked for. Chris Gordon is also the best GM, and the rest of the management team are not only wonderful, they are just nice human beings. Flexible schedules, time off whenever you need it and they don't act like you owe them a favor for going on a vacation. Im almost out of the restaurant industry and I'm happy I will be leaving with a positive experience,

    Cons

    LOCATION...Now you would think because you are directly across the street from the convention center that this place is a money pit. it is not. Of course there are times (PAX,Comicon,Wedding show, etc.) when you make awesome money with certain conventions, but this place is a TOTAL TOURIST TRAP with NO AUTOMATIC GRATUITY. that should say it all. keep in mind the Canadian border is also just hours away. 80% Foreign guests with no automatic gratuity is just cruel, especially in a restaurant thats built for large parties. On the other hand, the constant disappointment with our guest was actually my motivation for going back to school, so thank you for that.

    Advice to ManagementAdvice

    Unfortunately, because this is a corporate company, My one complaint about the auto gratuity is pretty much out of my immediate managers hands.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    One of the most energetic companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  San Antonio, TX
    Former Employee - Server in San Antonio, TX

    I worked at Cheesecake Factory part-time for more than a year

    Pros

    The management loves the company and all it stands for so everyone tends to be extremely positive

    Cons

    Clique-ish and can have long shifts

    Advice to ManagementAdvice

    Y'all are doing a great job!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Busy. Busy. Money just always depends.

    Current Employee - Server/Cashier/Front Desk/Baker  in  Las Vegas, NV
    Current Employee - Server/Cashier/Front Desk/Baker in Las Vegas, NV

    I have been working at Cheesecake Factory full-time for more than 3 years

    Pros

    easy money
    flexible schedule
    online scheduling, you can pick up shifts, drop shifts, swap, and message employees without leaving your door

    Cons

    almost always busy, its a pro and a con, you need busy to make money, but can be exhausting
    really depends on your table, could be great, could be grumpy because they're hungry, or just plain grumpy

  6.  

    Fun restaurant, great tips!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lone Tree, CO
    Former Employee - Server in Lone Tree, CO

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    There is potential for great tips at the Cheesecake Factory. A wonderful variety of food and beverage makes it easy to upsell.

    Cons

    Wearing an all-white uniform while waiting tables is not ideal. Management had a fairly high turnover rate which caused a lot of inconsistencies.

    Recommends
    No opinion of CEO
  7.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    great money cash in hand every shift. job security. and co workers are fun to be around and work with.

    Cons

    poor management, unfair schedules that go against your availability, and the managers make you fix there mistakes.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    great job while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Jacksonville, FL
    Former Employee - Server in Jacksonville, FL

    I worked at Cheesecake Factory part-time for more than 5 years

    Pros

    flexible schedule, opportunity to advance

    Cons

    required to work weekends and holidays (minus thanksgiving day and christmas day).

    Advice to ManagementAdvice

    jacksonville store is doing a great job and has greatly improved in last 5 five years. I was proud to be part of such a great team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Front Desk Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Cheesecake Factory

    Pros

    Room to grow
    Fun, learning environment

    Cons

    Can be stressful during peak season

    Advice to ManagementAdvice

    Recognize great employees

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Great job, if you like a corporate atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    Excellent money. High energy atmosphere. Flexible schedule.

    Cons

    Mistakes are frowned upon. Guests are always right, even when they aren't. It feels like you're always walking in eggshells.

    Advice to ManagementAdvice

    Stick up for your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Server and Bartender for 6+ years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender/Server  in  Chestnut Hill, MA
    Current Employee - Bartender/Server in Chestnut Hill, MA

    I have been working at Cheesecake Factory full-time for more than 5 years

    Pros

    The company is a well oiled machine, which is why they are so successful. Sometimes it can be annoying doing everything under the "corporate" umbrella, but I have worked for restaurants with poor management and leadership and things just tend to fall apart. At the CCF, they have standards in place to keep operations running as smooth as possible.

    Cons

    - Sometimes the guests
    - Money can be inconsistent (much more consistent bar tending)
    - Long hours when short staffed

    Advice to ManagementAdvice

    Take care of your employees and they will take care of you.

    Recommends
    Positive Outlook
    Approves of CEO

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