Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated September 8, 2014
Updated September 8, 2014
414 Reviews
3.6
414 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
226 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was an amazing career of growth and opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Restaurant Manager  in  Dallas, TX
    Former Employee - Senior Restaurant Manager in Dallas, TX

    I worked at Cheesecake Factory full-time for more than 10 years

    Pros

    The people are amazing to work with

    Cons

    I enjoyed the daily challenges

    Advice to ManagementAdvice

    Continue to support the teams

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very extensive menu, but a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Sacramento, CA
    Former Employee - Server in Sacramento, CA

    I worked at Cheesecake Factory part-time for more than 3 years

    Pros

    Very organized, great training programs, and yummy food!

    Cons

    Small serving sections, which could effect your take home pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Amazing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    Great opportunities for growth. Always can cross train and travel, while doing what you love.

    Cons

    The parking is bad sometimes!

    Advice to ManagementAdvice

    Continue to always have an open door policy. So far, I have been really lucky with my management team.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great, steady, reliable and consistant employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Glendale, CA
    Current Employee - Server in Glendale, CA

    I have been working at Cheesecake Factory full-time for more than 5 years

    Pros

    They provide training for everything. I can probably step into any restaurant and start serving tables flawlessly from the training provided here.

    Cons

    Sometimes politics can get involved making it difficult to move up.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    It's a challenging environment but it is fun as well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    Tips are usually twice of what you would make in your dally hourly, hot schedule app makes it easy to check your schedual

    Cons

    You don't always get the good shifts so it can be slow in your section. You also don't have a certain schedule so you can work one day one week and not the next

    Advice to ManagementAdvice

    For those who have full availability it would be best to have a certain # of days a week not to few or way to many doubles

    Recommends
    Neutral Outlook
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Bartender  in  Las Vegas, NV
    Former Employee - Lead Bartender in Las Vegas, NV

    I worked at Cheesecake Factory full-time for more than 5 years

    Pros

    Best Server Training in the business.

    Cons

    nothing really bad to say

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Mission Viejo, CA
    Current Employee - Server in Mission Viejo, CA

    I have been working at Cheesecake Factory full-time for more than 5 years

    Pros

    The management is great and the company is always investing money back into the company. There is also bi-yearly all staff outings that the company pays for

    Cons

    Sometimes you can get a Bad EGG gm or manager.

    Advice to ManagementAdvice

    Some great managers to work for

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Work hard, play hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook  in  Salt Lake City, UT
    Current Employee - Line Cook in Salt Lake City, UT

    I have been working at Cheesecake Factory full-time for more than 3 years

    Pros

    Very good company to come into looking for experience. My experience has been very good, moving up every few months learning multiple stations. If you put in the long demanding hours and show management you are dedicated, you will find yourself a nice comfortable home here.

    Cons

    Very very very high volume restaurant. I would recommend coming in with some line experience, because going down with 60 tickets for hours is very hectic. Long work weeks, some 50-60 hours. Lots of management changes.

    Advice to ManagementAdvice

    Consistency is key.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    perfect student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Newport Beach, CA
    Former Employee - Server in Newport Beach, CA

    I worked at Cheesecake Factory full-time for more than 3 years

    Pros

    Managers really worked around my school schedule with my work schedule. but you have to at least available for three shifts during the week
    i learned to have priorities on customer's satisfaction which was their highest priority

    Cons

    they tried so hard to be like a fine-dining restaurant when they are not with customer service.
    learning their menu was troublesome since their menu is like a book. but it wasnt too bad
    employee benefits werent that great compare to other competitive restaurants.

    Advice to ManagementAdvice

    i miss getting my green ticket easily but it got really hard.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Seattle, WA
    Current Employee - Server in Seattle, WA

    I have been working at Cheesecake Factory part-time for less than a year

    Pros

    Flexible work-schedules, great money, appreciate your input, constantly seeking ways to improve as a whole and individually.

    Cons

    Employee rotation common. Bringing in new people every few weeks means constantly learning how to work with a new staff.

    Advice to ManagementAdvice

    Work better together as a team and have the same ideas for the staff.

    Recommends
    Positive Outlook

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