Cheesecake Factory

www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated January 16, 2015
Updated January 16, 2015
485 Reviews
3.6
485 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
267 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

88 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Company, but losing the feeling I first felt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Sherman Oaks, CA
    Current Employee - Server in Sherman Oaks, CA

    I have been working at Cheesecake Factory part-time (more than 8 years)

    Pros

    Flexibility, ability to move up, organization.

    Cons

    Removal of gratuities, high stress, sometimes it doesn't feel like management is on our side.

    Advice to ManagementAdvice

    Listen to your staff we are the backbone of the company.

    Recommends
    Neutral Outlook
  2.  

    The best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Relations in Calabasas Hills, CA
    Current Employee - Staff Relations in Calabasas Hills, CA

    I have been working at Cheesecake Factory

    Pros

    Amazing office culture, great place to develop, learn, and grow

    Cons

    Benefits if you are not salaried

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory

    Pros

    Good. Great company to work for.

    Cons

    None. They are the best.

    Advice to ManagementAdvice

    None.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fast paced and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Richmond, VA
    Former Employee - Server in Richmond, VA

    I worked at Cheesecake Factory

    Pros

    Management took really good care of us, often were given free food. Extremely flexible scheduling easy to pick up and drop shifts via phone app. Several co-workers were fast-tracked to management within 2 years. Really solid teamwork.

    Cons

    Customers would essentially always get their way, most often when they are in the wrong, promoting them to walk over staff until they got their way. Menu changes were often and learning the system takes time.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great serving job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Riverside, CA
    Former Employee - Server in Riverside, CA

    I worked at Cheesecake Factory part-time (more than 3 years)

    Pros

    The flexibility to go to school.
    Great support from managers.
    The training program was fantastic.
    I had the opportunity to be part of a great opening team that had very low turn over.

    Cons

    The hours were long and sometimes late.
    The scheduling could be hectic at times due to availability.
    Parking at my location was very difficult at times.

    Advice to ManagementAdvice

    Add a bidding system to shifts so more senior servers can have different options.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company, good people, challenging but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress in Pittsburgh, PA
    Former Employee - Waitress in Pittsburgh, PA

    I worked at Cheesecake Factory

    Pros

    They challenge and push u to do a lot but the give u support and back up for everything they ask u todo. Managers are great and are in the trenches with you

    Cons

    Nothing great company to work for

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Cheesecake Factory

    Pros

    the most organized chain I have ever been employed with. very flexible schedule and management is very sensitive to your needs.

    Cons

    None my time working there was very pleasurable and I was still able to attend school full time

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Orlando, FL
    Current Employee - Waiter in Orlando, FL

    I have been working at Cheesecake Factory

    Pros

    Flexible hours. Always busy. Good food. Easy side work.

    Cons

    Long hours. Work for tips.all white.

    Advice to ManagementAdvice

    Care more about servers who care about company

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitress in The Woodlands, TX
    Current Employee - Waitress in The Woodlands, TX

    I have been working at Cheesecake Factory full-time (less than an year)

    Pros

    Best restaurant I have ever worked at. They take care of their employees and treat you with respect

    Cons

    Not too many cons I would have to say. Long hours sone days but what restaurant isn't like that

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    salary, work-life balance, bonus, health insurance

    Cons

    long hours, holidays, late nights

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