Chegg
3.5 of 5 56 reviews
www.chegg.com Santa Clara, CA 500 to 999 Employees

Chegg Reviews in San Jose, CA

Updated Apr 2, 2014
All Employees Current Employees Only

3.5 28 reviews

                             

95% Approve of the CEO

Chegg President and CEO Dan Rosensweig

Dan Rosensweig

(21 ratings)

57% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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1 person found this helpful  

Needs real leadership

Not Engineering (Current Employee)
Santa Clara, CA

I have been working at Chegg full-time

ProsGreat benefits:
- full medical coverage
- on-site gym
- free lunches/breakfast
- great parties
- unlimited vacation
- wildly connected employees (leaders of all the major companies in Silicon Valley)

ConsWhere to begin...
- lack of managerial ownership, a team of A-types, & interdepartmental conflicting priorities = a lot of wasted time, pointless meetings, and incomplete projects.
- 0 career growth unless you're tight with the right director/exec
- run around on promotions (they are not merit based)
- amnesia about company history: new leaders fail to look at how we got where we are
- questionable business ethics (driven by $$$$)
- becoming 'good ole boys club' culture
- slowest product development I've seen compared to other tech companies I've worked at for years in the valley
- have to threaten to quit or present manager with a new offer for salary increases

Advice to Senior ManagementReward your good employees, actually 'put students first', invest in new product leadership

No, I would not recommend this company to a friend

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Awesome in Theory, Not So Much in Practice

Marketing (Former Employee)
Santa Clara, CA

I worked at Chegg full-time for more than a year

Pros-Amazing office space
-Pretty much everything you'd expect from a startup in Silicon Valley: parties, snacks, amazing catered lunches, a gym, full benefits, etc.
-If you get on the right team and play the politics, you can move up quickly
-For all the flack D.R. gets for being kind of a tool, he really is an inspirational leader and CEO. If anyone is going to lead a company in Santa Clara to success, it is him. I always left inspired while in his presence and I carry a lot of the lessons he shared with me.

Cons-Different departments do not communicate well
-Off-boarding process was terrible and showed a lack of respect for employees
-Location is terrible.
-Transportation: No commuter checks or reimbursement.
-Politics: if you're friends with the right people, you move up quickly and can get paid a lot. If you don't like office politics, don't work here.
-Salary was good, not great.

Advice to Senior ManagementTake a genuine emotional interest in your employees. Take a general emotional interest in students and teachers (saying this to upper upper-management: I know they say they care about students, but if that's the case, they need to rethink the entire way their digital products are laid out-- they're designed for cheating. It's hard to believe that you're helping students when you're actually enabling them.)

No, I would not recommend this company to a friend

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dissatisfied

Software Engineer (Former Employee)
Santa Clara, CA

I worked at Chegg full-time for more than a year

Prosgood employee perks - free food, gym, speaker series, cultural events, fitness classes, unlimited time off
work environment is fairly flexible - flexible hours, wfh
follow standard engineering practices: continuous integration/code reviews/integration tests
great CEO

ConsEmployees are mostly a treated as a head count. Does not matter what are views/opinions/goals are. Not a lot feedback from the bottom up.

Managerial level is a big big big letdown. Very common to see friends of senior leaders or people with some influence get promoted. Does not matter if the person has necessary skills or background to get the job done. This leads to a lot of frustration.

Forget about pay raises or bonuses.

Education is a tough industry to be in. Tanking stock price says it all

Advice to Senior Managementget more bottom up feedback; occasionally show monetary appreciation

No, I would not recommend this company to a friend

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Monetizing students is not the best way to building a lasting relationship

Anonymous Employee (Former Employee)
Santa Clara, CA

I worked at Chegg full-time

ProsIt's a fun culture. The target audience (college students) is great. The team is strong.

ConsChegg is solely focused on monetizing its customers and forgot about creating a relationship with them that's mutually beneficial. Everything they do is about making an extra buck from a college kid. Students are smart and they see through this.

Advice to Senior ManagementBuild a relationship with your customers and it will earn you far more in revenue that selling ads on your website or in the Chegg boxes.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great idea, poor execution, direction of product never fully implemented.

Senior Software Engineer (Former Employee)
Santa Clara, CA

I worked at Chegg full-time for more than a year

ProsGood pay, benefits, stock options.

Get to work with new technologies. Friendly, knowledgable co-workers. It really depends on your manager and your team. Some are good. Supposed IPO.

"No Vacation policy" means you can take whatever time you want as long as your manager approves (mostly managers take advantage, Engineers rarely).

ConsA sweatshop for Engineers. No free time. "Free lunch" is a perk to keep you in the office and work more.

Always under the gun. Too many managers-to-engineer ratio. Agile, but never "punting" in 2 years.

Legacy code is absolutely atrocious to work with.

Expect to build 3-4 versions of a feature for out of control "A-B" testing of product features. Product managers have no idea what works, so you build several versions of a feature just to test what "works" in the same amount of time it would take to build one. But since its "agile" you end up changing direction a few weeks later and re-designing/building something else in its place.

Majority of code is discarded after "A-B" test concluded.

The "rush" period is insane, mismanaged, and never prepared for ahead of time. Expect to work long hours, late nights, and weekends for about 4 months out of the year.

Mostly lip service from upper management about "the student graph" and "LinkedIn for students". Product does not reflect this direction.

I only saw one Engineer get promoted in 2 years.'

"High priority" projects don't get the attention or resources they deserve. Everything is "high priority".

Advice to Senior ManagementSlow down. Too much vaporware and A-B testing is out of control...hire product managers who know what they are doing.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Delegation at it's finest hour

Anonymous Employee (Former Employee)
Santa Clara, CA

I worked at Chegg full-time

ProsGreat benefits - health vision dental life
Free lunch everyday
There's room to grow and move up as long as you have the right manager

ConsEveryone tends to play "CYOA" at this company. Work from management is delegated so that managements gets to take all the credit in the end. If you're not at the management level consider yourself disregarded for any sort of promotion. The company also seems to hire more and more management despite the need for more engineers to actually get the jobs/programing/development done.

Advice to Senior ManagementStart paying more attention to your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Customer Service Department is not a good place to work.

Customer Service Representative (Former Employee)
Santa Clara, CA

I worked at Chegg

ProsAs a temporary employee, you can get time off whenever you so choose and they are very lenient and understanding if you cannot come into work or are sick. Everyone is really friendly and it is generally a very upbeat and fun place to work. The dress is casual and you can be comfortable in your clothes everyday at work.

ConsThe management is completely unprofessional and they do not have any good communication plans as far as letting employees know about new promotions or changes to the website that is necessary. Many temporary employees were promised that they would be offered permanent positions for many different months and the wrong information was consistently given to them. Many people were promoted that did not deserve it and the promotion procedure was very unfair and unjust. Many people were extremely dissatisfied with the job and many other quit before the rest were laid off.

Advice to Senior ManagementBetter communication is a must and the management team needs to come up with better solutions in order to keep everyone informed.

No, I would not recommend this company to a friend

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