Children's Hospital Boston

  www.childrenshospital.org
  www.childrenshospital.org

Children's Hospital Boston Reviews in Boston, MA

Updated November 21, 2014
Updated November 21, 2014
207 Reviews
3.6
207 Reviews
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Children's Hospital Boston President & CEO Sandra L. Fenwick
Sandra L. Fenwick
21 Ratings

Review Highlights

Pros
  • Good benefits and hospital is economically very healthy (in 11 reviews)

  • It is great place to work and learn (in 10 reviews)


Cons
  • Pay is low compared to hospitals in the area (in 6 reviews)

  • big egos, no room for growth, "harvard" mentality (in 7 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1.  

    Rewarding work but terrible administration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Administrator in Boston, MA
    Current Employee - Program Administrator in Boston, MA

    I have been working at Children's Hospital Boston full-time (more than 5 years)

    Pros

    Very rewarding work in clinical care and cutting edge research. The new CEO seems to be trying very hard to improve the hospital for patients and employees.

    Cons

    Salaries are not competitive and there is no path for promotion whatsoever. It often seems management actively impedes promotions and raises in salaries. I know several talented and intelligent staff that were excited to start working here but left after only 1 or 2 years for this reason.

    Advice to ManagementAdvice

    Reward those that perform well. Don't be afraid to give them opportunities to take on new responsibilities.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Associate III in Boston, MA
    Current Employee - Administrative Associate III in Boston, MA

    I have been working at Children's Hospital Boston full-time (more than an year)

    Pros

    health insurance
    public transit subsidy
    professional development (varies by deparment)

    Cons

    no overtime
    no bonuses
    poor service centers

    Advice to ManagementAdvice

    Reassess cultural sensitivity training

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Inept Management, Poor Training, Silos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Coordinator in Boston, MA
    Current Employee - Program Coordinator in Boston, MA

    I have been working at Children's Hospital Boston full-time (more than an year)

    Pros

    Prestigious institution, decent salary and benefits, lots to learn

    Cons

    Many of the managers at Children's have a background of privilege and don't know how to adapt to or connect with subordinates from different backgrounds. These managers are also relatively young (re: 30s) with serious attitude/ego problems and limited ability to actually get things done. Instead, they place most of that burden on their staff--who they don't train adequately beforehand--and come down on them as soon as there is a problem. One would think that, as part of on-boarding, the manager would define expectations with their staff so as to prevent problems...

    Additionally, when new staff arrive, they are frequently given assignments to do from day 1, without ever being introduced to other colleagues within and outside of the workgroup who could be valuable...so there goes the importance of relationship-building. You never really know what others are doing and basically have to navigate everything by yourself because your manager certainly won't help. Most employees are burned out and unhappy because they are constantly being asked to do more with less and are demotivated by a paltry 2% annual salary increase and overall compensation package that is less than peer institutions.This perspective comes solely from my experience in the back-office area, which I hear (but cannot confirm) is much different from the hospital's main campus.

    Advice to ManagementAdvice

    Increase management training resources, make training of lower-level staff a priority, management should actually work to solve problems...not just sit in meetings to discuss them...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    After leaving, will never return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Associate in Boston, MA
    Former Employee - Administrative Associate in Boston, MA

    I worked at Children's Hospital Boston full-time (more than 3 years)

    Pros

    Best most affordable benefits, great name, team oriented work environment.

    Cons

    Not so great leadership, low salary, no room for professional development/growth, snooty providers that make it hard for administrative staff to successfully do their work.

    Advice to ManagementAdvice

    Children's should work harder to invest in their entry-level employees. It is a common practice that many individuals, fresh out of college, and in search of institution with a great name, look at children's as great place to start a career. And in name, Children's is just that. However, the lack of support from management and HR and the failures of the hospital to cater to professional development made working at BCH a nightmare. The low salary doesn't even begin to help make up for all of this either. If it were my recommendation, I would advise any person who values hard work, merit, and is self-motivated to look elsewhere. Boston Children's will suck the happiness from you, however, it does create a pretty good well for tolerance as you advance in your career (literally only because no other job could be worse).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Did not have courtesy to get back to me regarding stays after 4 interviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Administrator in Boston, MA
    Current Employee - Program Administrator in Boston, MA

    I have been working at Children's Hospital Boston full-time (less than an year)

    Pros

    The benefits package is one of the best around compared to other area hospitals. Staff seem to be knowledgeable of their profession.

    Cons

    With Children's Hospital being such a large organization it is easy to be considered as a number and not person.

    Advice to ManagementAdvice

    I applied for a position and went on 4 different interviews throughout the process ultimately reaching a point of having to provide references. I thought that was a good sign but at that point I never heard back from the staff of the department or HR regarding my status. After all the time spent on interviewing for the position I thought I reached the level of being able to get a response I received the job or not. I was completely turned off by the process and organization

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Hired Prematurely

    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Children's Hospital Boston part-time

    Pros

    The hiring process was straightforward and moved quickly. For the most part, everyone I was in contact with was very nice.

    Cons

    I was an official employee for only a few hours. I was offered a position, filled out the proper paperwork, was cleared by Occupational Health, picked up my badge, and then was notified that there was no money to fund the position. I was one of two people hired. I acted professionally and respectfully, and was disappointed that I did not get a reply from my would be manager after reaching out. HR did apologize on behalf of the department, but I feel that it was unprofessional to not receive a response directly.

    Advice to ManagementAdvice

    Do not offer employment prematurely to move the process along. Be honest about situation and funding (i.e "We would like to make an offer, but are still waiting on final funding approval.").

  8. 1 person found this helpful  

    Cancerous working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee in Boston, MA
    Former Employee - Former Employee in Boston, MA

    I worked at Children's Hospital Boston full-time (more than 10 years)

    Pros

    employee benefits, excellent patient care

    Cons

    it is an physician, hr, and management ego driven environment that runs the place instead of common sense.

    Advice to ManagementAdvice

    how about paying for an outside consulting firm to review the hr department. the hr department sucks especially one person in particular who likes to brown nose to dumb managers and physicians to spite good employees. hr doesn't know how to keep things confidential. hr can intimidate hard working dedicated employees because they have been informed by a physician who doesn't have common sense or because he/she doesn't like being outsmarted by a smart employee. hr takes the side of physicians and managers who don't know operations. managers should also be evaluated because some of them have been there too long and don't know what they are doing or how to treat employees. the place is such a stressful place to work and can cause you serious health problems if you don't pay attention to your body.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Limits itself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Children's Hospital Boston full-time (more than 5 years)

    Pros

    Great mission, Dedicated staff and faculty

    Cons

    Promotions based more on who you know, rather than qualifications and demonstrated management skills. Poor top to bottom communication from leadership and some departmental managers. Poor job of retaining talented staff, due to management issues and inability to provide competitive salaries.

    Advice to ManagementAdvice

    More clear and honest communication from leadership. Focus more on retaining talented staff and highly-qualified managers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    rewarding on a personal level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Psychiatry Intake Coordinator in Boston, MA
    Current Employee - Psychiatry Intake Coordinator in Boston, MA

    I have been working at Children's Hospital Boston full-time (more than 5 years)

    Pros

    Health Benefits and i work with a great group of admins

    Cons

    The career path and promotion merits are very unclear. Management was made aware that an employee was leaving and she was promoted to a level that we have been told does not exist. That was a business and sneaky move on management to serve the business needs. The employee did apply for an internal position in the same department but was coveniently given the raise and promotion 2 days after she interviewed.

    Advice to ManagementAdvice

    Be honest and consistent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great mission, needs more organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Boston, MA
    Former Employee - Marketing in Boston, MA

    I worked at Children's Hospital Boston as an intern (less than an year)

    Pros

    You are working for an organization with a great mission of helping children. It's great to visit the hospital and know that the lives of many children are being saved. The HR orientation was nice - the guy was very upbeat and very passionate about his work and the hospital which made me excited.

    Cons

    I worked for the marketing group and it was the most unorganized department I have ever come across. Awful communication, awful management...it was a mess. I cannot believe one of the top children's hospital in this country is being marketed by such a poor team. There was some turnover before I left, and the new upper management seemed to be very competent so I hope that there will be some improvement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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