Chili's Reviews

Updated August 27, 2014
Updated August 27, 2014
509 Reviews

3.3
509 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chili's President Wyman Roberts
Wyman Roberts
19 Ratings

Review Highlights

Pros
  • Flexible schedule, will always try to work with you (in 40 reviews)

  • Staff are mostly friendly and mostly flexible hours (in 24 reviews)


Cons
  • long hours, loosing too many of company's biggest fans over the last few years (in 16 reviews)

  • Management quality of life is horrendous (in 8 reviews)

More Highlights

258 Employee Reviews Back to all reviews

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  1.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at Chili's full-time for more than 5 years

    Pros

    Chilis is a company that cares about people and the lives of people. Flexible work hours with only 5 shifts a week as a manager. Great benifits.

    Cons

    Just like with most large companies, the work load is pretty heavy. Expectations are very high and the days are sometimes long due to the lack of manpower at times.

    Advice to ManagementAdvice

    Consider dropping business rules or at least make them within reach in order to maintain facility as well as TM satisfaction.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Very content

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter  in  Chelsea, MA
    Current Employee - Server/Waiter in Chelsea, MA

    I have been working at Chili's part-time for more than 5 years

    Pros

    Like a Big family ! Most the staff are amazing ! Good money to be made ( as long as u work hard ) it can be very fast paced so you have to be an energetic person that doesn't buckle under pressure 2 managers just left and 2 have come I think some good and needed changes will be made. Renee is an extremely hardworking and very caring manager. And im thankful Amanda has joined our team. Very promising.

    Cons

    Managers have come and gone too often .. But I think the 4 we have are here to stay .. And I think they are gonna be a good team

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Chili's is a great overall company to work for. They offer good benefits, even to part-time employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Chili's part-time for less than a year

    Pros

    The management really seems to care about their employees. Scheduling is flexible and you have the potential to earn good money. The training is thorough. Learning the menu is a must. This restaurant definitely gets busy towards the end of the week and of course on weekends. As a server I usually go into weekend shifts knowing that I'll be overwhelmed. I just try my best to "stay out of the weeds". Chili's has section partners, so you and you're partner are usually taking care of around 10-12 tables. Team work is a must to make it through a busy shift.

    Cons

    Petty bickering between employees. Reminds me of a high school atmosphere, though I'm sure this problem occurs in every job regardless of the setting. The amount of side work is ridiculous. They don't employ bussers or silverware rollers so be prepared to restock, bus your own tables, roll silverware, sweep the floors, clean table tops, and then there's your actual side work left to do.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great coworkers horrible customer base. Terrible to no tips on most acceptable to good on few.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server  in  Humble, TX
    Current Employee - Food Server in Humble, TX

    I have been working at Chili's full-time for less than a year

    Pros

    The best reason to work at this location is the management and employees. All are welcome regardless of age or past.

    Cons

    The customer base varies so much that the tips are unpredictable and you almost always have to close to insure a profitable night.

    Advice to ManagementAdvice

    Keep the riff raff out, continue to support your staff but remember those who work the hardest and are not just the favorites or the prettiest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Money if you're in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/To-go/QA/Host  in  Bastrop, TX
    Current Employee - Server/To-go/QA/Host in Bastrop, TX

    I have been working at Chili's full-time for more than a year

    Pros

    If there are limited restaurants in your area and high traffic you're likely to get a good amount of customers, equaling out to good tips.

    There are plenty of positions so you shouldn't be afraid of not enough hours, I personally held just about every front of house position as possible.

    They were also very good at giving you the days off that you wanted.

    Cons

    However bigger cities mean bigger competition, who's gonna want to eat at a chili's when there are dozens other places? We were regularly short staffed, making it a bit too stressful for my taste, I didn't know when I would have to work harder to make up for other people.

    Advice to ManagementAdvice

    They weren't together, at several times I heard them each tell me something different about an issue. Some managers would tell me to completely forget what another had said, every now and then even overriding the general manager.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    a great place to work

    Cons

    a great place to work

    Recommends
  8. 1 person found this helpful  

    Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess  in  College Station, TX
    Current Employee - Hostess in College Station, TX

    I have been working at Chili's full-time for less than a year

    Pros

    The managers are great! The whole atmosphere is supportive and energetic. Makes you really want to come to work.

    Cons

    It will challenge your physical skills. And you have to know how to move fast and multitask very well.

    Advice to ManagementAdvice

    Keep doing what your doing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Perfect Starting Server Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chili's

    Pros

    Gain great experience and training if you want to advance in the restaurant industry.

    Cons

    Hard work and stressful sometimes, but well worth it.

    Advice to ManagementAdvice

    Keep up the great work!

  10. 1 person found this helpful  

    Chili's South Elgin, great for a host!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host  in  South Elgin, IL
    Current Employee - Host in South Elgin, IL

    I have been working at Chili's part-time for less than a year

    Pros

    You get paid well just to show people to their tables, don't have to do much, great part time job

    Cons

    You stand throughout your entire shift, which can be tiring if you work all day. Servers get angry for things you cannot control at times.

    Advice to ManagementAdvice

    The servers don't need that much supervision, the managers are always on their cases to do better but they're at their best when left alone.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server  in  Grand Prairie, TX
    Current Employee - Food Server in Grand Prairie, TX

    I have been working at Chili's full-time for more than a year

    Pros

    If you are dedicated to them they are dedicated to you. Great flexible company

    Cons

    Its a fast paced, needy environment so if that is not something you are willing to do it's not for you

    Neutral Outlook
    No opinion of CEO

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