Chipotle Reviews

Updated September 6, 2014
Updated September 6, 2014
635 Reviews
3.4
635 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chipotle Co-CEOs Steve Ells & Montgomery F. Moran
Steve Ells & Montgomery F. Moran
346 Ratings

Review Highlights

Pros
  • The perks of getting free food during your shift was amazing (in 82 reviews)

  • The company allows 1 free meal to its employees per shift worked (in 77 reviews)


Cons
  • Not paid enough for the amount of work expected to be done (in 13 reviews)

  • Fast paced environment (for those who don't like that) (in 21 reviews)

More Highlights

172 Employee Reviews Back to all reviews

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  1.  

    Free meals and paid breaks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Decatur, GA
    Current Employee - Team Member in Decatur, GA

    I have been working at Chipotle part-time for less than a year

    Pros

    Free meals while on shift.
    Paid breaks and pretty cool co-workers.

    Cons

    Can be really challenging and puts pressure on you to succeed
    Have to do everything as quick as possible, no room for error

    Advice to ManagementAdvice

    Employees should be paid a bit more to work in this type of environment. I make $9.50 at my second job and it isn't as intense as working at Chipotle.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good Learning Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apprentice General Manager  in  Oakland, CA
    Former Employee - Apprentice General Manager in Oakland, CA

    I worked at Chipotle full-time for less than a year

    Pros

    Company Culture and Community involvement. Great ideals when it comes to food. Great opportunity for growth and advancement if you are with the right crew.

    Cons

    No real Human Resources department and high turnover often due to favoritism. I saw several of my crew let go to appease higher-ups which was demoralizing and disappointing from a company with such a great reputation.

    Advice to ManagementAdvice

    When opening new stores, pick a patch to place it in and stick with that decision. Inconsistent management when a location is new does not send a great message to the customer or to the crew you are trying to empower with knowledge of high standards.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun but also a lot of worked compared to most QSR jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier and Crew Member  in  Issaquah, WA
    Current Employee - Cashier and Crew Member in Issaquah, WA

    I have been working at Chipotle full-time for more than a year

    Pros

    Being around people
    Constantly working makes the day go by faster

    Cons

    Lots of work depending on location
    Not the highest paying job

    Advice to ManagementAdvice

    Everything is good, could create more diverse pay per employee

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good ideals and product.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kichen Manager  in  Lincoln, NE
    Former Employee - Kichen Manager in Lincoln, NE

    I worked at Chipotle full-time for more than a year

    Pros

    The product is top-notch and easy to identify yourself with.

    Cons

    Management structure is poor and goals are constantly shifting as attempts are made to meet them, normally right before goals are completed. Benefits are sub-par for those not in management and leads to extreme amounts of turnover.

    Doesn't Recommend
    Approves of CEO
  6.  

    Hard Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chipotle part-time for less than a year

    Pros

    Employee Meal, Paid Break, 2 free Chipotle Shirts, and good smells

    Cons

    Wet floors, constantly on my feet, loud employees, a dishonest behavior

    Advice to ManagementAdvice

    Check the security cameras more often.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Get to know the culture, and teach it to others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier and Crew Member  in  Chicago, IL
    Former Employee - Cashier and Crew Member in Chicago, IL

    I worked at Chipotle full-time for less than a year

    Pros

    The best parts of this job had to do with people and my hands on training; I was able to easily make friends with nearly everyone on my crew, even managers, but beware in doing this as it can cause some conflicts of interests (e.g. insubordination issues, even if joking, with managers, etc.) I got to know many of the regular customers and their orders by heart and seeing them always made my day a little better. I also learned some very useful kitchen skills such as food safety, proper knife handling and care, cutting various types of food. A vast knowledge of the menu and food, allergens and the sustainable practices will be very helpful when on the line and dealing with customers.

    Cons

    My first and foremost complaint is the lack of recognition of real skill and desire to advance- upon hire I was promised these opportunities ("you could make kitchen manager in six months, if you try hard enough-" and boy did I try, in vain!...) Priority to train and promote someone hired at the same time as me was placed above my own advancement, possibly because they had more kitchen experience than I did (but in my interview, I was told that prerequisite skill, education and job history would not be a determining factor in my success... this was obviously not the case.) Management can be conflicting and, at times, very hypocritical; it is hard to finish a task when two people are telling you to do two very different things. There was definitely some favoritism in the management and crew as well and this would cause resentment among and crew and create a negative atmosphere. Even the district manager had, at most, 2 meetings with me during my lengthy 5+ months of employment, and those were in my first month or two, only. There is never a dull moment at Chipotle, unless you're in throughput and there is no one in line- in which case you are literally just standing around, waiting to serve food. Often times those who are great at customer service end up stuck in the front of the house, sweating as they work feverishly on the line scooping rice and beans, and burning their hands on tortillas, while those with seniority are given the freedom to roam the kitchen looking for odd tasks, or take their time cutting bell peppers. The amount of work you do, even considering the generous increase in starting wage compared to minimum wage, is simply not worth it. I had no free time, I was called in on almost all of my days off and usually felt too guilty not to come in- I ended up constantly picking up the slack of low performers, staying to help when I didn't need to, and busting my behind for a company that, when given the opportunity to promote me, gave the opportunity to someone else, equally or less deserving, and never even considered me.

    Advice to ManagementAdvice

    Focus more on the people, and on the culture. Do not underestimate the stresses of the front line- dealing with customers face to face and constantly calling for food to a grill cook who, more likely than not, can either not hear you or doesn't respond, can get as stressful as something like running grill... Reward your top performers for their effort and acknowledge their support, or they will turn on you and get tired of it, as I did. Reprimand low performers and make their insubordination a real priority, rather than pushing others to pick up their slack and treating the situation lightly, or they will continue to tread all over the crew! And finally, I reiterate, THE FRONT LINE IS KEY. I cannot even count the number of customer complaints that *I* had gotten when on the line by myself, doing everything I could to maintain my sense of urgency and quality, when others refused to hop on the line to help, even though these things were not *my* fault! Incentives like 'employee of the month,' 'best customer service,' 'top performer' awards and more might be a good starting place to actually motivate your crew members to be successful and employ some of their hidden 13 characteristics... and don't forget that as a manager it's YOUR job to EMPOWER your crew!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Group interview at first, them 2 follow ups.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member  in  Brea, CA
    Current Employee - Crew Member in Brea, CA

    I have been working at Chipotle part-time for less than a year

    Pros

    You must be knowledgeable about their company, what they stand for and their motto.

    Cons

    The group interview was intimidating. Just make sure to not be afraid to speak up and tell them what you know about their company.

    Advice to ManagementAdvice

    Try to become more easy to reach. It is very frustrating to be waiting a week and a half when you were told the GM would contact you within 48 hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Worth it if you don't mind the grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier and Crew Member  in  Kildeer, IL
    Current Employee - Cashier and Crew Member in Kildeer, IL

    I have been working at Chipotle part-time for more than a year

    Pros

    Decent pay, upbeat working environment, free meals when clocked in/ 50% off on your days off, the day can fly by, and managers are flexible with your scheduling

    Cons

    Training has gone downhill/ I started with the company 2 years ago and each generation of new hires has gotten progressively worse training, managers don't know how to communicate (I've worked in 2 locations and this has been true of both), managers play favorites (also true of both locations)

    Advice to ManagementAdvice

    Area managers need to pay closer attention to the managers that are in their stores, and either train them better or replace them

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    meh. its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Menlo Park, CA
    Former Employee - Crew Member in Menlo Park, CA

    I worked at Chipotle part-time for less than a year

    Pros

    the food doesnt smell so bad

    Cons

    it is not very exciting to work for this company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Too much work for such little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Newport Beach, CA
    Former Employee - Crew Member in Newport Beach, CA

    I worked at Chipotle part-time for less than a year

    Pros

    I had a bitter sweet experience it was fun at times but most of the time it was hard work. It's nothing you can't handle but it's just not worth the low wage.

    Cons

    It's a tough job in general it actually is more complicated than people expect it to be. I came in thinking it would be a cake walk, but I was wrong. Don't give up though, it gets easier. It's all about getting into the feel of things. If it's all you can get then take it but I recommend getting out as fast as you can it's really not worth it. Everyone I knew there hated their job.

    Advice to ManagementAdvice

    I'd recommend paying your employees a higher wage. The price of the food has gone up so I think it wouldn't hurt to help some of your workers out a bit.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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