Chipotle

www.chipotle.com

Chipotle Reviews

Updated January 24, 2015
Updated January 24, 2015
858 Reviews
3.4
858 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Chipotle Co-CEOs Steve Ells & Montgomery F. Moran
Steve Ells & Montgomery F. Moran
482 Ratings

Review Highlights

Pros
  • You get free food if you work and the income is a bit higher than most other places (in 120 reviews)

  • You get one free meal the days you go working and 50% off when you not working (in 98 reviews)


Cons
  • Not paid enough for the amount of work expected to be done (in 17 reviews)

  • Very fast paced, values can some times feel like they are in the way of productivity (in 28 reviews)

More Highlights

227 Employee Reviews Back to all reviews

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  1.  

    Great Company, Bad Workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line in Philadelphia, PA
    Current Employee - Front Line in Philadelphia, PA

    I have been working at Chipotle part-time (less than a year)

    Pros

    Paid Breaks, Chipotle has a great Reputation

    Cons

    Co-Workers are evil and unprofessional Chipotle feels like high school everyone is petite and childish.

    Advice to ManagementAdvice

    Nothing

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fast-paced, stressful, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Worker
    Current Employee - Line Worker

    I have been working at Chipotle (less than a year)

    Pros

    -Pay is relatively decent
    -Managers will have sit-downs with you to check up on how you're doing
    -People who care about the company and it's mission.
    -Tips, they add up quickly and will likely pay for your gas that week.
    -Free food (while in the restaurant working), 50% off when not working
    -You will get raises and promotions if you work hard, but I mean hard. You need to get trained in the back in order to be promoted, so if you work only on the line this may be difficult.
    -Health care plan allowed immediately upon being hired

    Cons

    -Hectic work environment breeds for snappy and stressed coworkers
    -Very difficult to hear over glass sneeze guard, you won't be able to converse with customers frequently as you would in retail or other jobs
    -Not enough pay for the amount of work required, easily 3x the workload compared to retail
    -It's difficult to call in to work, you will have to find someone to cover by yourself no matter how sick you are.
    -Smokey adobo on grill will make it difficult to breath
    -If you work 5 hour shifts, you will not receive a break.
    -During peak hours i.e. 5-7 PM you will not be able to move away from your position at all.
    -Cons outweigh the pros

    Advice to ManagementAdvice

    -Please create an employee ID card that they can use to receive 50% off at ANY Chipotle, not just the one they work at. I live across the street from a Chipotle and the one I work at is 12 miles away.. This makes it difficult to receive this employee benefit.
    -Ensure crew is FULLY trained by the crew member who trained them
    -Please pay your workers for the amount of work they are required to do
    -Make it easier for your employees to put up shifts for the taking in case something comes up
    -If a location is closer to them, allow them to transfer easily to that location.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Yummy

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chipotle

    Pros

    The food was amazing and the employees were great

    Cons

    Management needed to be better organized you get blamed for everything

    Advice to ManagementAdvice

    Do better

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Hard work but easy to do.

    Former Employee - Crew Member in Berwyn, IL
    Former Employee - Crew Member in Berwyn, IL

    I worked at Chipotle part-time (less than a year)

    Pros

    Free food at each shift is a big plus. The community is often great, depending on the store and you can easily make friends that you will keep for a while.

    Cons

    Difficult at the beginning, definitely takes some getting used to. The scheduling is terrible, and you only find out your hours at the beginning of the week, making planning nearly impossible.

    Recommends
    Neutral Outlook
  6.  

    Honestly working here was awful but not due to company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chipotle

    Pros

    The people are nice and it beats other fast food places.

    Cons

    You learn to hate the food, I can never eat here again.

    Advice to ManagementAdvice

    Treat employees fairly.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Crew Member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chipotle

    Pros

    - Meeting new people was great , being able to get to know every customer that came along, getting the habits on knowing their order was awesome.
    - Teamwork was always number one
    - Communicate was key

    Cons

    - The leadership when it came to managing a store wasn;t always well.
    - The manager didn't have faith on her own team.

    Advice to ManagementAdvice

    When it comes to management , teamwork is always number one, communicate is key.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    The members are encouraging and work together, but a few bad workers can cause you to work more. The work is demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chipotle

    Pros

    Can move up if determined

    Cons

    Hard work and memorization of company ideals

    Advice to ManagementAdvice

    Work team equally.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Fun environment to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - KMIT
    Current Employee - KMIT

    I have been working at Chipotle full-time (more than a year)

    Pros

    Fun place to work, great manager/employee relationship

    Cons

    often serving difficult customers and expected to do so quickly. I believe certain things get complicated for no apparent reason.

    Advice to ManagementAdvice

    Become more social with employees

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Started off poor but fun, later efficient and fun, then extremely poor and awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Line in Albuquerque, NM
    Former Employee - Cashier/Line in Albuquerque, NM

    I worked at Chipotle part-time (more than a year)

    Pros

    Promotions are given to workers solely on the feedback of their peers. Possibly the best aspect of this company is how everyone is involved in managerial decisions (although depending on the people you work with that could also be a horrible attribute, as was the case with my store.)

    Company does indeed care about quality food and organic products

    In some circumstances, they do pay higher than other fast food joints

    An opportunity to meet a wide variety of people, thanks to the selection process which includes looking for 13 characteristics specific to a model Chipotle Employee (in theory, not usually the case in practice)

    A very clear code of ethics and path towards mutual success, embracing camaraderie and promoting shared growth

    Steve Ells and Monty Moran do genuinely care about their stores and their food, however their underlings need a serious talking to

    Cons

    Corruption at the store level. This is due to the upper management not having great communication with their stores. People were getting fired over the relationship between my GM and her Service Manager because of their knowledge of it or if the SM had wandering eyes. None of the upper management noticed this, but all of the crew did, resulting in a period of mass quitting. A manager at another store also has multiple sexual harassment violations against him, but is still in a high position despite continuing his actions with my crew members.

    Poor hiring process. Prior to my leaving, many people were being hired to fill the void of those that had left/were fired, and many of these people did not meet the 13 characteristics. This resulted in a factor of luck, as only one prospect per every 4 hiring processes actually stayed longer than a month due to them actually being good.

    Awfully disproportional pay. A few veteran crew members left during a shift upon hearing that the new hires were making .50 cents more than them. I was one of these crew members, but sucked it up and worked hard for a raise. I began making 8.75. I ended 8.85 after working for over a year. The guy I got hired with got paid 9 starting, and another guy who got hired a week later got paid 9.30.

    Managers work too hard with nothing to show for it. This is a store by store basis, but judging from other reviews, this is a serious problem. This is simply due to a lack of trust general managers have with their other managers and crew. My 2nd GM fainted on the job because of how hard he was working, and the guy was 24.

    In regards to scheduling, if you're close with your church, don't expect a job here. Not because of bigotry, but because for some reason my store (not sure about others as a whole) attracted mostly workers who worked within their church, with 75% of the crew needing Wednesdays and Sundays off (you need at least 15 people to work Sunday, 9 of them requested Sundays off). If you are one of these people, your chances of working there drop dramatically, considering Sunday morning is one of our busiest shifts.

    Advice to ManagementAdvice

    Be more aware of what is happening in your stores, and do not give free passes to people who mess up big time. Do not encourage manager/crew friendship that extends outside the store, as that leads to high school-esque levels of drama. Across the board pay rates make your workers happy. Kitchen Managers need to stop being trained on how to run the store. They overlook the food. Not the finances. Stop encouraging this, as this leads to he-did/she-did levels of argument between the management team.

    There were some really great opportunities and I enjoyed most of my time here. Towards the end, I felt betrayed and feared for my job security on a daily basis and had to preemptively quit before my GM had an excuse to fire me. No worker should ever feel like this.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Cool experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chipotle

    Pros

    Learn a lot, Always something to do, good hours and better $$, Worked nights so I had time for school during the day

    Cons

    ALOT OF WORK, drama with manager, when things are out of control everyone gets frustrated. Lack of order

    Advice to ManagementAdvice

    Know how to manage people. Stop showing favoritism

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