Choice Hotels Reviews

Updated August 20, 2014
Updated August 20, 2014
143 Reviews

3.4
143 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
60 Ratings

Review Highlights

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 6 reviews)

  • Great experience and work environment (in 9 reviews)


Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Theres not much room for advancement and the owners were stingy about allocating more money to the hotel for fixing things, raises etc (in 3 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Engineer II  in  Phoenix, AZ
    Former Employee - Test Engineer II in Phoenix, AZ

    I worked at Choice Hotels full-time for more than 5 years

    Pros

    Work life balance. Nice facilities. Family type environment.

    Cons

    Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

    Advice to ManagementAdvice

    Create a vision. Make Choice what it used to be "a place people retired from"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Tiresome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk
    Former Employee - Front Desk Clerk

    I worked at Choice Hotels part-time for more than a year

    Pros

    Will work with varying schedule (i.e. college courses), easy to get extra hours, will teach you a lot of helpful skills (computer software, phone systems, customer management, etc..)

    Cons

    High turn-over rate means you are often asked to cover shifts, weekends off are typically reserved for full-time staff, depending on the hotel (choice has a lot of variety in terms of quality) customers can be extremely rude and/or hostile, management tends to be aggressive and/or not caring towards employees, housekeepers treated bad

    Advice to ManagementAdvice

    Consider listening to employees and even backing them up.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Sorely Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper
    Former Employee - Housekeeper

    I worked at Choice Hotels part-time for less than a year

    Pros

    Co-workers and guests were great, nature of the job was fantastic

    Cons

    Horrible, horrible management. Things do not bother me easily, but the negligence of my supervisor was extremely unacceptable.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Can Do BetterCpC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD

    I have been working at Choice Hotels full-time for more than 5 years

    Pros

    Great new corporate offices; 401k match; fair benefits

    Cons

    If you are not a manager or director, no bonus; poor choice of associates at manager level; too many VP's; not many career advancement opportunities; low corporate office salaries for those below manager level

    Advice to ManagementAdvice

    Better salaries for those below manager level, that's where your truly talent lies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Was a great place to work. Not so much now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Choice Hotels

    Pros

    Good people. Good hotel discounts and a nice building.

    Cons

    Company culture is changing for the worse. Benefits have been cut .No tuition reimbursement, Poor medical benefits, below industry compensation and no bonus. Only directors and Managers get bonus but employees don't. Upper management has destroyed the great compantyculture that set company aside. Many old employees are leaving.

    Advice to ManagementAdvice

    Stop having constant re-orgs. More accountability from upper management and try to preserve the unique company culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Management is the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  New Orleans, LA
    Former Employee - Front Desk Agent in New Orleans, LA

    I worked at Choice Hotels full-time for less than a year

    Pros

    The pros are the experience gained working at a hotel in the center of downtown New Orleans, LA. The staff is also great very helpful to guests and new team members.

    Cons

    Little recognition, no incentive's, and a revolving door of employees. Schedule not consist, and always changing. Management is very unaware of employees needs or how to effectively motivate them to be successful in the positions they have.

    Advice to ManagementAdvice

    Best advice for the management would be to treat current employees with more respect and give recognition so they will continue to part of your team.

    Doesn't Recommend
    Neutral Outlook
  8. 2 people found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Silver Spring, MD
    Current Employee - Anonymous Employee in Silver Spring, MD

    I have been working at Choice Hotels full-time for more than 10 years

    Pros

    Great beneftis. Health benefits not as good as used to be, now on a high deductible plan but still good comparitively. Locally work with great people.

    Cons

    Very top heavy, too many senior level managers. Every year, they cut more employees to outsoarcing and then talk about how great the company is doing in the earnings reports. Just focused on more $$. Often won't spend $$ on systems upgrades or necessities of everyday job function.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Was a good place to work. Now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Choice Hotels full-time

    Pros

    Work life balance
    Good people
    Nice facilities

    Cons

    Layoffs and cost cutting every year
    Reduced benefits
    Poor medical benefits

    Advice to ManagementAdvice

    Try to make the company as it was in the past. A family type atmosphere where people retired from.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Professional Management but not very friendly/caring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk  in  Opelika, AL
    Former Employee - Front Desk Clerk in Opelika, AL

    I worked at Choice Hotels part-time for more than a year

    Pros

    Owner operates several hotels in the area.

    Cons

    Little privacy, no regard for night employees safety, and little room for growth.

    Advice to ManagementAdvice

    Treat employees with respect and allow them their privacy.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Minimum wage and no raise to do front desk and laundry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Fort Wayne, IN
    Former Employee - Anonymous Employee in Fort Wayne, IN

    I worked at Choice Hotels full-time for less than a year

    Pros

    Management wanted to do well

    Choice Hotel brand recognition

    Sales incentive to recruit new Choice Rewards members

    Did not have to wear tacky uniforms

    Cons

    Ownership would frequently overrule management recommendations

    Minimum wage

    No raises

    No benefits

    Needed repairs and upgrades to hotel put off until last minute

    Property management system not efficient, and recommendations to improve the software are ignored

    Advice to ManagementAdvice

    Develop an internship program to recruit strong talent from local universities. This way you can convince performers to work for minimum wage (or less being an internship). Although no performer will stay for too long with minimum wage, at least you can have them locked in for a few months. Or you could convince ownership to pay employees more, but I do not see that happening.

    Doesn't Recommend

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