Choice Hotels

www.choicehotels.com
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Choice Hotels Reviews

Updated January 27, 2015
Updated January 27, 2015
31 Reviews
2.0
31 Reviews
Rating Trends

Recommend to a friend
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
31 Ratings

Review Highlights

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 10 reviews)

  • Great experience and work environment (in 10 reviews)


Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Highlights

31 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Over worked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Fort Collins, CO
    Former Employee - Front Desk Associate in Fort Collins, CO

    I worked at Choice Hotels full-time (more than a year)

    Pros

    There are very few pros/benefits when working for Cambria Suites.

    Cons

    Very weak leadership, internal conflict, extremely high turnover, hotel owner hires/fires GM's every year, no culture or company values

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Mixed review

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Bellevue, WA
    Current Employee - Front Desk Agent in Bellevue, WA

    I have been working at Choice Hotels full-time (more than a year)

    Pros

    Hotel is family ran so naturally, that family orientated behavior carries through to the front desk staff which creates a bond that is hard to find at other jobs. Although, the hotel has undergone small renovations, the building itself is showing its age but the area keeps the business afloat, especially during the summer. The employees here are awesome but have seemed to have lost that spark.

    Cons

    There are no employee benefits whatsoever. You will often work alone which is fine during the winter but you shouldn't be expected to be a breakfast attendant, a housekeeper and a maintenance man all while doing your front desk duties when its busy. Don't expect much pay here either, even after you invest your years here. Just as well as the perks because there very minimal here, you pretty much get whatever they feel like you deserve at the time which is mostly based off favoritism. A lot of improvement internally, and externally is well overdue here.

    Advice to ManagementAdvice

    There isn't any advice that hasn't been voiced before.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Limiting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels part-time (less than a year)

    Pros

    Get along with coworkers.
    Friendly and respectful guests.

    Cons

    No room for growth.
    Low pay.
    Overbearing work.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Good for your resume but not your job satisfaction levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Eau Claire, WI
    Former Employee - Front Desk Clerk in Eau Claire, WI

    I worked at Choice Hotels part-time (less than a year)

    Pros

    Good experience with hotel industry and customer service.

    Cons

    If you're going to work at a Choice Hotel, make sure it is an upscale one. Training is weak, management is poor, and hours are less than ideal. The clientele that Choice Hotels brings in is generally low class, which makes the job dissatisfying.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Maintenance staff treated like dogs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Technician in Cocoa Beach, FL
    Former Employee - Maintenance Technician in Cocoa Beach, FL

    I worked at Choice Hotels full-time (more than 3 years)

    Pros

    The owner of this Comfort Inn franchise is an arrogant and uneducated man. He ignores all input from subordinate employees and does what he wants to do when he wants to do it. He is rude and uncaring, and sees employees as an unnecessary expense.

    Cons

    No training. Assigns employees to do personal tasks at other non-hotel properties that he owns. Always complains about how long you took to do a job.

    Advice to ManagementAdvice

    Listen to your employees, they see things that need your attention. Employees are not fools or idiots like you think. Hire a people-oriented person to manage your property and go away on a long fishing trip.

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Engineer II in Phoenix, AZ
    Former Employee - Test Engineer II in Phoenix, AZ

    I worked at Choice Hotels full-time (more than 5 years)

    Pros

    Work life balance. Nice facilities. Family type environment.

    Cons

    Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

    Advice to ManagementAdvice

    Create a vision. Make Choice what it used to be "a place people retired from"

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Tiresome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk
    Former Employee - Front Desk Clerk

    I worked at Choice Hotels part-time (more than a year)

    Pros

    Will work with varying schedule (i.e. college courses), easy to get extra hours, will teach you a lot of helpful skills (computer software, phone systems, customer management, etc..)

    Cons

    High turn-over rate means you are often asked to cover shifts, weekends off are typically reserved for full-time staff, depending on the hotel (choice has a lot of variety in terms of quality) customers can be extremely rude and/or hostile, management tends to be aggressive and/or not caring towards employees, housekeepers treated bad

    Advice to ManagementAdvice

    Consider listening to employees and even backing them up.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Sorely Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper
    Former Employee - Housekeeper

    I worked at Choice Hotels part-time (less than a year)

    Pros

    Co-workers and guests were great, nature of the job was fantastic

    Cons

    Horrible, horrible management. Things do not bother me easily, but the negligence of my supervisor was extremely unacceptable.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Can Do BetterCpC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD

    I have been working at Choice Hotels full-time (more than 5 years)

    Pros

    Great new corporate offices; 401k match; fair benefits

    Cons

    If you are not a manager or director, no bonus; poor choice of associates at manager level; too many VP's; not many career advancement opportunities; low corporate office salaries for those below manager level

    Advice to ManagementAdvice

    Better salaries for those below manager level, that's where your truly talent lies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Was a great place to work. Not so much now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Choice Hotels

    Pros

    Good people. Good hotel discounts and a nice building.

    Cons

    Company culture is changing for the worse. Benefits have been cut .No tuition reimbursement, Poor medical benefits, below industry compensation and no bonus. Only directors and Managers get bonus but employees don't. Upper management has destroyed the great compantyculture that set company aside. Many old employees are leaving.

    Advice to ManagementAdvice

    Stop having constant re-orgs. More accountability from upper management and try to preserve the unique company culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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