Choice Hotels Reviews

Updated March 8, 2015
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2.0
33 Reviews
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
13 Ratings

33 Employee Reviews

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  1. I'm sure depending on which choice hotel, and which private franchise owner you work for, the experience you have varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in West Lafayette, IN
    Current Employee - Front Desk Associate in West Lafayette, IN

    I have been working at Choice Hotels full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Can do my personal duties on pc while not active doing work on the job, at the front desk area.
    Great for going to college, getting paid while doing work and able to do some homework.
    Hotel group discounts for self, family, this is pretty awesome.

    Cons

    no insurance at my location
    poor scheduling at my location, even though i was able to attend school while working here.
    boring half the time, working weekends, covering others shifts, and sleeping at the hotel to work 2nd then 1st shift while the boss roams around town and does not want to hire the proper amount of employees or schedule properly never wanting to give a real promotion or raise in pay because he is the business owner and doesn't care if i make any money while basically having me work a position of team lead basically on call without paying me any more than other associates

    Advice to Management

    Pay people what they are worth or find another way to reward them like time off, better scheduling.
    Don't be a small business crook,
    I actually have bills to pay just like everyone else.

  2. thankless job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Meeting new people everyday. Good staff to work with (for the most part). Occasional tips.

    Cons

    Franchise culture. Unappreciative, dishonest owners. No benefits, no paid time off, no perks at all.

    Advice to Management

    The owners need to stay out of the way of good, competent manager.

  3. Over worked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Fort Collins, CO
    Former Employee - Front Desk Associate in Fort Collins, CO

    I worked at Choice Hotels full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are very few pros/benefits when working for Cambria Suites.

    Cons

    Very weak leadership, internal conflict, extremely high turnover, hotel owner hires/fires GM's every year, no culture or company values

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  5. Mixed review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Front Desk Agent in Bellevue, WA
    Current Employee - Front Desk Agent in Bellevue, WA

    I have been working at Choice Hotels full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hotel is family ran so naturally, that family orientated behavior carries through to the front desk staff which creates a bond that is hard to find at other jobs. Although, the hotel has undergone small renovations, the building itself is showing its age but the area keeps the business afloat, especially during the summer. The employees here are awesome but have seemed to have lost that spark.

    Cons

    There are no employee benefits whatsoever. You will often work alone which is fine during the winter but you shouldn't be expected to be a breakfast attendant, a housekeeper and a maintenance man all while doing your front desk duties when its busy. Don't expect much pay here either, even after you invest your years here. Just as well as the perks because there very minimal here, you pretty much get whatever they feel like you deserve at the time which is mostly based off favoritism. A lot of improvement internally, and externally is well overdue here.

    Advice to Management

    There isn't any advice that hasn't been voiced before.

  6. Limiting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Get along with coworkers.
    Friendly and respectful guests.

    Cons

    No room for growth.
    Low pay.
    Overbearing work.

  7. Good for your resume but not your job satisfaction levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Eau Claire, WI
    Former Employee - Front Desk Clerk in Eau Claire, WI

    I worked at Choice Hotels part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good experience with hotel industry and customer service.

    Cons

    If you're going to work at a Choice Hotel, make sure it is an upscale one. Training is weak, management is poor, and hours are less than ideal. The clientele that Choice Hotels brings in is generally low class, which makes the job dissatisfying.

  8. Maintenance staff treated like dogs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Technician in Cocoa Beach, FL
    Former Employee - Maintenance Technician in Cocoa Beach, FL

    I worked at Choice Hotels full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The owner of this Comfort Inn franchise is an arrogant and uneducated man. He ignores all input from subordinate employees and does what he wants to do when he wants to do it. He is rude and uncaring, and sees employees as an unnecessary expense.

    Cons

    No training. Assigns employees to do personal tasks at other non-hotel properties that he owns. Always complains about how long you took to do a job.

    Advice to Management

    Listen to your employees, they see things that need your attention. Employees are not fools or idiots like you think. Hire a people-oriented person to manage your property and go away on a long fishing trip.

  9. Helpful (3)

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Engineer II in Phoenix, AZ
    Former Employee - Test Engineer II in Phoenix, AZ

    I worked at Choice Hotels full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work life balance. Nice facilities. Family type environment.

    Cons

    Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

    Advice to Management

    Create a vision. Make Choice what it used to be "a place people retired from"

  10. Tiresome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk
    Former Employee - Front Desk Clerk

    I worked at Choice Hotels part-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Will work with varying schedule (i.e. college courses), easy to get extra hours, will teach you a lot of helpful skills (computer software, phone systems, customer management, etc..)

    Cons

    High turn-over rate means you are often asked to cover shifts, weekends off are typically reserved for full-time staff, depending on the hotel (choice has a lot of variety in terms of quality) customers can be extremely rude and/or hostile, management tends to be aggressive and/or not caring towards employees, housekeepers treated bad

    Advice to Management

    Consider listening to employees and even backing them up.

  11. Helpful (1)

    Sorely Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper
    Former Employee - Housekeeper

    I worked at Choice Hotels part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers and guests were great, nature of the job was fantastic

    Cons

    Horrible, horrible management. Things do not bother me easily, but the negligence of my supervisor was extremely unacceptable.

    Advice to Management

    Grow up.

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