Choice Hotels

  www.choicehotels.com
  www.choicehotels.com

Choice Hotels Reviews

Updated December 19, 2014
Updated December 19, 2014
164 Reviews
3.4
164 Reviews
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Choice Hotels President, CEO, and Director Stephen P. Joyce
Stephen P. Joyce
69 Ratings

Review Highlights

Pros
  • They tend to offer a fairly positive work-life balance and many perks to make the experience there enjoyable (in 10 reviews)

  • Great experience and work environment (in 10 reviews)


Cons
  • No Benefits and the pay isnt that great (in 6 reviews)

  • Low pay and benefits are not that great (in 5 reviews)

More Highlights

40 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Comfort Inn & Suites, great job, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Kent, OH
    Current Employee - Front Desk Agent in Kent, OH

    I have been working at Choice Hotels full-time (more than an year)

    Pros

    I work full time at Comfort Inn & Suites, second shift. You check people in, make sure your guests are satisfied, and do everything you can to make them feel at home. I LOVE my regulars here, they buy me food and keep me company. It is an overall easy job, I love working solo and I spend a lot of my time on Facebook or Netflix. Fridays and weekends are crazy, but make the time go by fast. I'd stay here forever if I could. Management is great, very friendly and helpful when you have problems.

    Cons

    Oh, the pay... If only the pay was higher. Also don't get any health benefits, and I work on Thanksgiving and Christmas with NO time and half... just the same pay rate. Also really no room to advance in your career.

    Advice to ManagementAdvice

    I think you should give people higher pay rates the longer they work there..

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Comfort Inn & Suites - Housekeepiing, Good Job no benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Hot Springs, AR
    Current Employee - Housekeeper in Hot Springs, AR

    I have been working at Choice Hotels part-time (more than an year)

    Pros

    Morning work schedule, know what to expect from your job daily, friendly boss and staff

    Cons

    part time, unpredictable hours based on seasons and events in a tourist city

    Advice to ManagementAdvice

    Offer more incentives to employees

    Recommends
    Neutral Outlook
  3.  

    It was an easy job, don't do much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk in El Centro, CA
    Current Employee - Front Desk in El Centro, CA

    I have been working at Choice Hotels full-time (more than 3 years)

    Pros

    You get paid, minimal work, good hours.

    Cons

    No advancement or raise after 3 years

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Safe, supportive environment in which to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Branson, MO
    Current Employee - Housekeeper in Branson, MO

    I have been working at Choice Hotels part-time (less than an year)

    Pros

    The supervisors and managers are always willing to work with the employees to improve their working experiences. The employees are paid an hourly wage rather than a dollar amount per room. All employees work together to achieve the common goals, which are based on creating a positive experience for the guests. They will hire those who don't have experience in the particular job, so there is always room for those individuals who do have a positive attitude and are drug free. The guests are great to have as customers. The hotel staff has monthly pot lucks, and has a family atmosphere. The business outlook has to always strive to keep up the good work, because the hotel is #1 (2nd year in a row) of the Comfort Inns in the nation!

    Cons

    There is only one elevator, which is as slow as molasses. You will often need to take the stairs, but you will get used to hiking up three steps at a time. Because of the Comfort Inn notebook arrangement, the tip envelope often goes unnoticed in the front pocket of the notebook. So the tip envelope is "out of site, out of mind".

    Advice to ManagementAdvice

    Many of the guests close the notebook without looking through it, then put it aside. Allow the housekeepers to put the tip envelope on the night stand. Some times the customers will leave tips in random places, without a note, so we're unsure whether the money is meant to be a tip. Also, tips have ended up in the laundry! Many of the housekeeper use the tips to buy food or medicine.

    Recommends
    Positive Outlook
  6.  

    Great company to work and grow with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Trainer in Phoenix, AZ
    Current Employee - Systems Trainer in Phoenix, AZ

    I have been working at Choice Hotels full-time (more than 8 years)

    Pros

    Compensation is competative, and benefits are good

    Cons

    My job requires about 300 days a year of travel, but that is what I signed for, so I can't complain.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to be a part of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Manager
    Former Employee - Front Desk Manager

    I worked at Choice Hotels part-time (more than an year)

    Pros

    I enjoyed working here because of the variety of people I got to meet everyday. Also, I loved our repeat guests. Choice is a good company to work for because you can get discounts at other choice hotels.

    Cons

    Like any business you will sometimes have to deal with rude or upset customers. This was pretty much the only bad thing about working here.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Payson, AZ
    Current Employee - Front Desk Agent in Payson, AZ

    I have been working at Choice Hotels full-time (less than an year)

    Pros

    You get to meet a lot of people. It can be challaneing at times, but if you can brighten someones day, Why not try. The people you work with are amazing. General manager is a great guy.

    Cons

    The pay is not so great. Hours can get harry at times, but once its worked out you know they will not be changed.

    Advice to ManagementAdvice

    Hire more people like our manager Greg. He is very nice, easy to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good Company. Miss the Ledsinger & Mirgon regime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Rockville, MD
    Current Employee - Vice President in Rockville, MD

    I have been working at Choice Hotels full-time (more than 10 years)

    Pros

    Solid operating company with good international growth. Opportunities for advancement. Like the current CEO.

    Cons

    Nothing more than the usual politics found in most companies.

    Advice to ManagementAdvice

    Make sure you continue to advance a strong culture of performance.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Phoenix Corporate Office: Long time employee has seen a lot of positive change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Choice Hotels full-time (more than 10 years)

    Pros

    Work/Life Balance. Flexibility. Pay. Hotel Discounts. Fun People. Good Relationships with other employees. Continued incremental improvements keep moving us forward.

    Cons

    Politics can go awry when in the midst of a change making forward progress difficult because those doing the work are afraid to take action not knowing how leadership might react. They are even more afraid to speak out.

    Little compassion from those in highest leadership positions for the employees; however, this is mitigated somewhat by the compassion shown by some in lower leadership positions.

    Diversity is discussed but I believe the conversations are not being taken to heart yet. I'm hopeful there will be positive changes in the future.

    Advice to ManagementAdvice

    Truly accept diversity. Accept that aside from race, gender, and the other typical topics of a discussion on diversity, personality type, communication style, and learning styles should also be considered. Once they look beyond the typical corporate behavior to recognize what each individual brings to the table and recognize the true value that person brings, then they will have achieved true diversity.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Sr. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Silver Spring, MD
    Former Employee - Senior Analyst in Silver Spring, MD

    I worked at Choice Hotels full-time (more than an year)

    Pros

    Very friendly culture and great work life balance.

    Cons

    Not a high performing environment. It does not seem like the best or smartest get promoted

    Advice to ManagementAdvice

    Talent is not recognized enough here and when you look at management you wonder how some of them were promoted.

    Recommends
    Neutral Outlook
    Approves of CEO

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