Cigna Reviews

Current Employee – been working at Cigna

Pros – Flex time, telecommuting part-time opportunities available depending on department, good salary and bonus, very generous time off (at band 4, starting with 23 days paid time off a year with option to buy another week off), partnerships with various charities (including United Way), encourages employees to volunteer in community, I personally have a great manager, location in Bloomfield has other great perks making life easier including onsite cafeteria, gym, health clinic, physical and massage therapists. Pros far outweigh cons, at least for now.

Cons – worst help desk ever, not good health insurance benefits (HRAs and HSAs - consumer-driven health plans), very little diversity in upper management (very few women or other minorities) is discouraging, cheap about offering training to employees. Merit pay system (determination of raises) not very good - management has to grade direct reports on a "curve", giving a certain distribution of performance ratings, which in turn determine raises given. System is unfair and does not promote teamwork.

Advice to Senior Management – Revamp merit pay system, offer more opportunities for professional development and actively work on recruiting a more diverse pool of employees for upper management. And do something about the help desk/technical support. CIGNA does a great job of helping employees with work-life balance (telecommuting, flex time, time off) - best I've seen.

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna

Pros – Good benefits!
Good salary!
The health care that CIGNA offers it's employees was excellent. The Case Managers were incredibly well equipped to get through the red tape to get the best medical I needed.

Cons – Management changes took place regularly so it was difficult to manage processes and complete projects when major stakeholders were changing before projects could be completed.

Advice to Senior Management – CIGNA would do well to establish a non-threatening environment. Currently their paradigm it to make every person a threat to every other person - that makes it difficult to achieve any semblance of team effort - focussed on achieving the company mission and goals.

Yes, I would recommend this company to a friend

Former Employee – worked at Cigna

Pros – Career opportunities, industry leading products, very poor reporting and financial infrastructure

Cons – Some departments better than others. Sales centric organization. Not great for financial professionals (very frustrating). Will not hand you opportunities, need to get them on your own (in my opinion, this is how it should be)

Advice to Senior Management – Continue to foster growth amoung your employees

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna

Pros – Managing large complicated projects which will prepare you for being a PM anywhere. Very supportive community, friendly environment. The Bloomfield office is very nice (recently remodeled) and very commuteable from North, South, East... Compensation seems to be 10% higher then competitors for the same position.

Cons – Lotsof bureacracy which impacts the ability to deliver. Lack of any formal training makes it a struggle at times for new hires. It's also a Healthcare company!!

Advice to Senior Management – Better overall communication that is more team/department focused.

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna

Pros – good work life balance, flexibility in hours

Cons – poor communication to management, feels like there are too many levels to ever affect change

Advice to Senior Management – better communication to front-end employees, make it so we are not afraid to make suggestions or talk openly about certain topics, such as health reform, etc.

Current Employee – been working at Cigna

Pros – CIGNA was very supportive of a work/life balance. There are a lot of people (men and women) who work from home several times a week. It is not looked down upon in anyway and motivates people to work harder while they are at work. Even senior leadership sometimes work from home on Fridays and have conference calls with subordinates over the phone. I have never seen a company that actually backs up claim of a work/life balance as much as CIGNA does.

It is also relatively easy to move within the different divisions of the company. It is rare that a person who was looking to move internally was ever blocked or discouraged from doing so. There are so many different internal opportunities available that you truly never have to leave the company unless you are just completely unsatisfied.

Cons – The forced bell curve for performance review really stifles the feedback process and can sometimes demotivate people. This can be great if you are working with peers in your group but can difficult if the range of talent is broad. For example, if you are in a group with several senior members and you are the only junior member, by default your performance review will almost always be on the low. Your performance is never just graded by itself but rather compared to others.

Like most companies, there are a lot of politics involved in getting a promotion or moving ahead. This isn't just special to CIGNA.

When there were layoffs, CIGNA could have been more transparent with the process. It led to a lot of rumors and fears among the employees. Again, I don't think this is specific to CIGNA in this economy where layoffs have been occuring at many companies.

Advice to Senior Management – Find a way to restructure performance reviews. The current system doesn't work and actually makes employees feel resentful and bitter. Raises are tied to performance reviews and yet the systems doesn't really represent how people are working. There are a lot of politics involved in performance reviews.

Also consider 360 feedback for managers. A lot of managers would be surprised to find out what their employees REALLY think about them.

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna

Pros – Very pleasant and content work experience. Enjoyed the surrounding communities and the amount of help they gave you in networking.

Cons – Huge office in CT, feel a little lost within the thousands working at that site. Could be a little better in limiting the bureaucracy.

Advice to Senior Management – Let change happen, streamline the process of getting things approved and completed. Work with everyone to get things strarted quickly.

Yes, I would recommend this company to a friend

Former Employee – worked at Cigna

Pros – Very well established intern program, many different departments and roles to observe. Built in feedback and group events help to keep the summer experience flowing smoothly. Compensation is above average plus housing was provided.

Cons – Depending on where one is placed, there can be unattentative management or too light or heavy of a work load.

Advice to Senior Management – Communicate the internship experience more throughly during the recruiting process and post acceptance but pre arrival. The internship could be marketed more effectively overall.

Yes, I would recommend this company to a friend

Former Employee – worked at Cigna

Pros – Work makes a difference in peoples' lives. Profitable division. Pharmacy professionals in Bloomfield are top-notch.

Cons – Leadership at the top is weak. HR team is weak.

Advice to Senior Management – You have some great leaders, too bad they're not at the top of the organization.

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna

Pros – I am new to the company < 1 year but feel there will opportunities for a good future.

Cons – The company is large with silo'd departments it is hard to always get things coordinated & to know who to go to for information.

Advice to Senior Management – Make it easier to find out information. Not to have the silo departments - Medical vs Dental vs Life/Disability. When a client has multiple benefits it is very hard to get information.

Yes, I would recommend this company to a friend