Cigna

  www.cigna.com
  www.cigna.com
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Cigna Reviews

Updated September 3, 2014
Updated September 3, 2014
537 Reviews
3.2
537 Reviews
Rating Trends

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Cigna President and CEO David Cordani
David Cordani
271 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 54 reviews)

  • You can work from home if you choose to and it works to your advantage (in 42 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 17 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 15 reviews)

More Highlights

54 Employee Reviews Back to all reviews

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  1.  

    Don't bother working for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Employee  in  Phoenix, AZ
    Former Employee - Full Time Employee in Phoenix, AZ

    I worked at Cigna full-time for more than a year

    Pros

    They have very nice buildings.

    Cons

    Management is rarely around to manage. Because of that the on site leadership is poor and treats people poorly unless you are favored for random reasons that are selective and not always based upon performance. As a rule, there is no feedback and poor communication. Advancement is by "last man standing" and not based upon ability to manage others effectively. It is also not what you know but who you know. Bullying by management is common and time off is nonexistent. As another person indicated, employees are treated like bugs. CIGNA is also using an overwhelming number of temporary workers to handle patient information and telephone inquiries instead of hiring direct employees and they have a recent history of outsourcing and layoffs. Health benefit coverage is some of the poorest health insurance coverage in the entire city as well as in the entire industry. They only offer HRA or HSA plans. I would recommend finding another company if for no other reason than the health insurance stinks and this is a health insurance company who could well afford to offer decent coverage to their employees. If you are married, make sure your spouse has a job with better coverage and take that. If you are single or a single parent, prepare to be poor if you have an illness that requires any significant amount of medical care. Time off is hard to get and the potential for advancement is nil. I started out excited and motivated ending up unchallenged and disillusioned.

    Advice to ManagementAdvice

    Hire managers who can manage. Treat your employees decent. Stop outsourcing to foreign countries. Give your people some decent health benefits and pay. Nix the greed. Take a look at the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Accounting Senior Specialists at Cigna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting Senior Specialist
    Current Employee - Accounting Senior Specialist

    I have been working at Cigna full-time for more than 5 years

    Pros

    I can't think of any.

    Cons

    Benefits are not that great considering Cigna is a Health Insurance company. Cigna recently acquired HealthSpring Inc. and the integration process has been a nightmare. HR support is non-existing at Cigna; everything is supposed to be self-service via their intranet site. Information is hard to find and management is left with the full responsibility of learning, understanding and interpreting HR regulations. All of the HS titles were "converted" to the Cigna structure. Where you had a manager's title under HS; you are a suddenly a "Specialists" under Cigna. Responsibilities remained the same except that you had instantly received a demotion.

    Advice to ManagementAdvice

    Appreciate the hard work of your employees and make HR personel available as support network to management and all other personel.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Stay Clear of the Cigna-HealthSpring Pre-Cert Department in Hoover, Alabama

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Coordinator RN  in  Hoover, AL
    Current Employee - Care Coordinator RN in Hoover, AL

    I have been working at Cigna full-time for more than a year

    Pros

    Very good health benefits that begin from day one of employment. Fellow employees are great to work with.

    Cons

    High work load. High stress. No bonuses. Extremely restrictive environment. Low morale. Time-off is scarce. Mandatory overtime. Mandatory weekends. No work/life balance. Extremely high employee turn-over rate. New employees are not trained well or consistently. Many new employees are not given the correct tools or skill sets to do the job properly. Inexperienced middle management that relies heavily upon micro-managing, intimidation, favoritism, spies and verbal abuse (yelling and screaming at individual staff behind office doors). In addition, there is currently an LPN managing/supervising RN/BSNs. Current management does not allow employees to get up from their desks at appropriate intervals, risking the health and well being of their staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Manager- Incident Manager  in  Windsor, CT
    Former Employee - Technical Support Manager- Incident Manager in Windsor, CT

    I worked at Cigna full-time for less than a year

    Pros

    There will always be jobs because they troubleshoot for hours and have the worst designed systems

    Cons

    Longest problem solving in IT groups. Technical systems are convoluted and senseless.

    Advice to ManagementAdvice

    hire a real Infrastructure and Technical support leader. Treat the employees better and with respect. Give management interpersonal skills training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    The worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA  in  Philadelphia, PA
    Former Employee - CSA in Philadelphia, PA

    I worked at Cigna full-time for more than a year

    Pros

    The only good thing is the pay

    Cons

    Insurane is horrible...mandatory overtime..coworkers are ignorant...you have to tolerate horrible customers ....this was the worst employee insurance I ever had...do not care about their employees

    Advice to ManagementAdvice

    Tell consumers the truth..dont lie to consumers just to get their business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Get out as fast as you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Coordinator  in  Eden Prairie, MN
    Current Employee - Case Coordinator in Eden Prairie, MN

    I have been working at Cigna full-time for more than 5 years

    Pros

    Decent salaries for recent grads. Usually hire great people.

    Cons

    Lower level management is full of micro-managers who have no idea how to manage people. The level of favoritism by management is off the charts. If your manager does not like you, better start looking for another job because they will find a way to fire you. Managers prefer brown nosers and promote their own friends. Do not have a traditional HR so hard to get concrete information on various policies as they are given to you piecemeal by your manager. If you having issues with someone you are expected to go to your manager and if you are having an issue with your manager you are discouraged to going higher up. No ability to move up in the company if you are not a licensed staff and if your non-licensed staff than you are treated as being disposable. The only jobs available for non-licensed staff are ones where they are assisting licensed staff which essentially mean being their servants and doing almost everything for them up to the point of completely doing their jobs for them. Managers pretend that your opinion matters but then just disregard it and give you a hard time if you do bring up issues in front of others. Lastly, company cares more about profits than their customers as their level of care guidelines makes getting authorization hard for facilities and the policies in place make it hard to actually assist them. It will only be a matter of time before there is a public backlash against them.

    Advice to ManagementAdvice

    Hire competent managers who are not extreme micro-managers and promote the right people- not those who are their friends. Treat non-licensed staff just as well as licensed. Have an actual HR.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Saying  in  Nashville, TN
    Current Employee - Not Saying in Nashville, TN

    I have been working at Cigna full-time for less than a year

    Pros

    none whatsoever, me and another woman were hired for one job and ended up clicking boxes 40 hrs a week

    Cons

    had to quit after 4 months, clicking boxes gave migraines when I have 15 yrs experience

    Advice to ManagementAdvice

    advice to director, don't treat employees like children and lie to them. When my dr filled out the accommodation request under the ADA law asking my day to be broken up with something else in addition to clicking boxes, the employee relations women just called to argue with two times. She didn't talk about the form, she didn't want anything to do with making adjustments. By law they have to accommodate my needs within reason. I think clicking boxes 4 hours and doing something else for 4 hours is within reason. After all I only have 15 years of experience. All this woman wanted to do was argue. She's lucky I didn't go to EEOC

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time

    Pros

    Benefis, Salary, Flexible Work Schedule

    Cons

    Management is unorganized no real leadership. Lack of appropriate training for the position you are hired for. Negative attitude and environment one department against the next. Company feels fragmented.

    Advice to ManagementAdvice

    Have better training for new employees and root out the negative weeds growing in your backyard.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Horrible - if you want to work there, please wear a flack jacket to minimize the backstabbing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna for more than a year

    Pros

    there are no pros to working there!

    Cons

    Management is non-existent. Supervisor was unprofessional, not knowledgeable about products/procedures/forms/etc.

    Advice to ManagementAdvice

    Clean house!

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Just glad it's over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time for more than a year

    Pros

    Work at home, all equipment provided, good/capable coworkers, very free with supply ordering.

    Cons

    Training was disorganized and incomplete, overtime was made practically mandatory when it was described as voluntary upon job acceptance, no consistency in management.

    Advice to ManagementAdvice

    Re-evaluate training procedures and department needs before making huge reorganization moves that make newly created positions redundant.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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