Cigna
3.2 of 5 492 reviews
www.cigna.com Bloomfield, CT 5000+ Employees

Cigna Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.2 492 reviews

                             

82% Approve of the CEO

Cigna President and CEO David Cordani

David Cordani

(249 ratings)

59% of employees recommend this company to a friend
49 Employee Reviews Back to all reviews
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    The worst company I have ever worked for

    CSA (Former Employee)
    Philadelphia, PA

    ProsThe only good thing is the pay

    ConsInsurane is horrible...mandatory overtime..coworkers are ignorant...you have to tolerate horrible customers ....this was the worst employee insurance I ever had...do not care about their employees

    Advice to Senior ManagementTell consumers the truth..dont lie to consumers just to get their business

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Get out as fast as you can.

    Case Coordinator (Current Employee)
    Eden Prairie, MN

    ProsDecent salaries for recent grads. Usually hire great people.

    ConsLower level management is full of micro-managers who have no idea how to manage people. The level of favoritism by management is off the charts. If your manager does not like you, better start looking for another job because they will find a way to fire you. Managers prefer brown nosers and promote their own friends. Do not have a traditional HR so hard to get concrete information on various policies as they are given to you piecemeal by your manager. If you having issues with someone you are expected to go to your manager and if you are having an issue with your manager you are discouraged to going higher up. No ability to move up in the company if you are not a licensed staff and if your non-licensed staff than you are treated as being disposable. The only jobs available for non-licensed staff are ones where they are assisting licensed staff which essentially mean being their servants and doing almost everything for them up to the point of completely doing their jobs for them. Managers pretend that your opinion matters but then just disregard it and give you a hard time if you do bring up issues in front of others. Lastly, company cares more about profits than their customers as their level of care guidelines makes getting authorization hard for facilities and the policies in place make it hard to actually assist them. It will only be a matter of time before there is a public backlash against them.

    Advice to Senior ManagementHire competent managers who are not extreme micro-managers and promote the right people- not those who are their friends. Treat non-licensed staff just as well as licensed. Have an actual HR.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    horrible

    Not Saying (Current Employee)
    Nashville, TN

    Prosnone whatsoever, me and another woman were hired for one job and ended up clicking boxes 40 hrs a week

    Conshad to quit after 4 months, clicking boxes gave migraines when I have 15 yrs experience

    Advice to Senior Managementadvice to director, don't treat employees like children and lie to them. When my dr filled out the accommodation request under the ADA law asking my day to be broken up with something else in addition to clicking boxes, the employee relations women just called to argue with two times. She didn't talk about the form, she didn't want anything to do with making adjustments. By law they have to accommodate my needs within reason. I think clicking boxes 4 hours and doing something else for 4 hours is within reason. After all I only have 15 years of experience. All this woman wanted to do was argue. She's lucky I didn't go to EEOC

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Has potential

    Anonymous Employee (Former Employee)

    ProsBenefis, Salary, Flexible Work Schedule

    ConsManagement is unorganized no real leadership. Lack of appropriate training for the position you are hired for. Negative attitude and environment one department against the next. Company feels fragmented.

    Advice to Senior ManagementHave better training for new employees and root out the negative weeds growing in your backyard.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Horrible - if you want to work there, please wear a flack jacket to minimize the backstabbing.

    Anonymous Employee (Current Employee)

    Prosthere are no pros to working there!

    ConsManagement is non-existent. Supervisor was unprofessional, not knowledgeable about products/procedures/forms/etc.

    Advice to Senior ManagementClean house!

    No, I would not recommend this company to a friend

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    Just glad it's over.

    Anonymous Employee (Former Employee)

    ProsWork at home, all equipment provided, good/capable coworkers, very free with supply ordering.

    ConsTraining was disorganized and incomplete, overtime was made practically mandatory when it was described as voluntary upon job acceptance, no consistency in management.

    Advice to Senior ManagementRe-evaluate training procedures and department needs before making huge reorganization moves that make newly created positions redundant.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    STD Claim Manager who was hopeful in the beginning but ended up very disappointed.

    Anonymous Employee (Former Employee)

    ProsFlexible work schedule, generous vacation time, onsite cafe and health clinic, convenient office location, I'm having a hard time coming up with anything else.

    ConsPoor management, poor pay, little advancement opportunities, dysfunctional and toxic work environment. The inexperienced team leads who play favorites and micromanage, catty and clique-y coworkers who lack business maturity, old antiquated corporate culture and structure, lots of office politics, out dated systems combined with being forced to endure verbal abuse on a daily basis from your customers made for a really bad environment. If a customer becomes irate, it is put back on you as if it's completely your fault - there is constant negativity with zero praise or appreciation. Non exempt employees are told they have to get an unmanageable amount of work done on a daily basis yet overtime pay was not approved - meaning you work for free or get reprimanded for not having certain things done. You can be a top performer and told that on a regular basis and told that you are next in line for a promotion - but when it comes time for Cigna to put their money where their mouth is, your team lead comes up with a myriad of things for you to work on and says not only do you not get any promotion but your raise is minuscule. Directors are aware of the dysfunction but do nothing to improve it. You have little to no access to HR, you call and wait in a queue and end up at a dead end.

    Advice to Senior ManagementRe-evaluate the leadership, the workload, the yearly review process and pay, the workplace environment and culture. This amount of turnover doesn't just happen normally - there are common denominators that have caused it year over year. A lot of really good employees who could have been great assets to Cigna left because of the multiple issues that create an almost hostile work environment. Really be honest about who the common denominators are and get rid of them - regardless of their title.

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    Terrible corporate culture, utter lack of respect for employees.

    Audit Review Senior Associate (Former Employee)
    Eden Prairie, MN

    ProsWork at home opportunity was nice.
    Coworkers were fabulous.
    Office (while not working at home) was in a decent location near a lake for lunchtime walks, and a mall for running errands during the day (if you could make it on your teeny break).
    Support for nursing mothers is A+.

    ConsVery little room for advancement, "boys club" feel, change and responsiveness to employee feedback is nil.
    Ridiculous break/timecard policies, no schedule flexibility, job application site (even for internal hires) is convoluted and horrible - I tried referring people to the company and they gave up because of the site design.
    Furthermore, a few employees were asked to be on a "task force" to give feedback and improve the website, and did any changes come of it? Noo.

    Advice to Senior ManagementStart listening to employee feedback on your annual surveys, either empower middle management more or get rid of them - as they stand they serve no one.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    If you like not being able to use the restroom for 4-5 hours at a time then this is the job for you

    Customer Service (Current Employee)

    ProsThe only pro would be decent pay.

    ConsThere's zero room for advancement. When you inquiry about open positions you are quickly told that you are not able to apply because then your shift would have to be replaced. There are constantly system issues and nobody wants to fix them because then the call centers are not receiving calls.

    Advice to Senior ManagementThere's no hope. Shut it down and outsource. It's too late.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    run the other way

    Underwriter (Current Employee)
    Bethlehem, PA

    Prospaid holidays and vacation time

    Conspay is terrible, way under market value, no work at home when people in the same department can take home a laptop and work. benefits, yeah people on welfare has it better. morale, terrible. no room for advacement. if theres a lot of snow, dont think of calling if since it will count as a non schedule day off. business of caring, no its all about taking your money. rather live in north korea then work for this company

    Advice to Senior Managementread these and make it fair to all

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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