Cigna Reviews

Updated August 27, 2015
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Cigna President and CEO David Cordani
David Cordani
37 Ratings

Pros
  • Works hard at work/life balance (in 60 reviews)

  • Flexible work from home arrangements (in 53 reviews)

Cons
  • NO work life balance for most employees in my department (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Pros and Cons

86 Employee Reviews

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  1. Case Coordinator

    Current Employee - Case Coordinator in Eden Prairie, MN
    Current Employee - Case Coordinator in Eden Prairie, MN

    I have been working at Cigna full-time (More than 5 years)

    Pros

    I work with great people and i love my team.

    Cons

    Opportunites may be limited for employees who are not licensed professionals.


  2. Manager

    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Bloomfield, CT
    Current Employee - Anonymous Employee in Bloomfield, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna (More than 3 years)

    Pros

    None that I can think of

    Cons

    No Diversity. Rank Reviews. Poor Management, Poor HR I would never recommend anyone of color to work for this company. Horrible benefits.

    Advice to Management

    be honest with your employees


  3. Helpful (1)

    Could it possibly get any worse?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Cigna full-time

    Pros

    Nothing that I can think of.

    Cons

    Cancerous, and filled with hateful people that will do ANYTHING to move their careers forward. Senior mgmt takes forever to make decisions, often with no rhyme or reason (other than making the most dollar for every decision). Truly the worst decision I ever made in my career.


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  5. Helpful (1)

    stay far far away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scranton, PA
    Current Employee - Customer Service Representative in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cigna full-time

    Pros

    only thing i can say is pto days and paid holidays

    Cons

    benefits horrible, pay is aweful, the lower you are in the company, you are just a number complaining over your managers head--better be in for a fight and backlash dont even think of complaining to ethics, they seem to favor your manager since they are higher than you are

    Advice to Management

    listen to the people who are bands 1 & 2. think of us and how we struggle to pay high cost of benefits, next to no raises. it must be nice to make almost 30 mlion a year, just think of the people making under 30,000 a year live in our shoes for a month


  6. Helpful (2)

    Health Advisors Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager in Plano, TX
    Former Employee - RN Case Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    Time off is plentiful

    Cons

    Management is dishonest, unprofessional, and plays the good Ole boys (gals in this case) game. Don't fall for the smiles! RUN! They manage to combine high school games with hospital staff eating their young mentality. Stay away from ANY telephonic positions!

    Advice to Management

    Open your eyes and ears! Find out what's going on in your areas from the staff. Your peers are mistreating professional and hard working staff and covering it up. Supervisors, Managers, and Directors need to be evaluated by the staff and be held accountable. People are not leaving because of a job itch, it's the lower management!


  7. Helpful (3)

    Zero Work-Life Balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Great people. Most of my co-workers were great and honest. A lot of the people who work there give more than 50 hours of their week and do what they can for each other.

    Cons

    Management doesn't know how to manage - lots of micro-management (I get that this can vary from department to department) and hovering. Too many meetings, both live and via web-cam, make time management difficult. Very little pay (and I mean little) with little opportunity for reward and upward movement. Training is long and pointless and should be more focused within your own hub. Lots of fear mongering and forced work hours (you're told that you need to work 40+ hours and if you need to leave for a doctor's appointment you're given the stink-eye).

    Advice to Management

    Start from scratch and reevaluate your priorities. The morale is very low and the turnover is very, very high and this is ignored.


  8. Helpful (3)

    Lack of Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Manager in Plano, TX
    Current Employee - Claims Manager in Plano, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at Cigna full-time

    Pros

    Vacation days, pick your own schedule, nurse onsite

    Cons

    Management has been grandfathered in and lacks skills, unrealistic, reactive not proactive, no HR presence, very jr.high. STD management is bringing down the company because they don't know how to lead.

    Advice to Management

    Ask for help, your people are drowning and you don't seem to care you keep pushing. Stop promoting people you like, promote people who can do the job. How many good people have to leave before you get the hint.


  9. Helpful (1)

    Administrative Assistant Associate

    Former Contractor - Anonymous Contractor in Eden Prairie, MN
    Former Contractor - Anonymous Contractor in Eden Prairie, MN
    Doesn't Recommend

    I worked at Cigna as a contractor (Less than a year)

    Pros

    Covered parking and some flexibility in working hours. Claim managers can telecommute instead of coming in every day.

    Cons

    Their Administrative Assistant Associate is actually a customer service rep with low pay. This is only a numbers game instead of really trying to get medical records to help the patient their Short Term Disability properly documented. If you've called three times, you close the task even if the records haven't been received. There's no recognition for anyone who's good at both sending out a high number of fax requests and also getting the records back in a timely fashion. Also the statistics are not done accurately since someone else who is forwarding faxes can complete your task before they forward it on to you and then they get credit for closing. This sets up a competition between team members instead of trying as a group of many the whole team can complete.

    Advice to Management

    Look at helping your customers get their medical records to support their claim instead of closing it after three attempts. You are there to help the customer with their claim, not three attempts and it's complete. Be honest about the job position titles and call it a Customer Service Rep if that's how the faxes are signed.


  10. Helpful (2)

    LTD claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTD Claim Manager in Dallas, TX
    Current Employee - LTD Claim Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Cigna full-time (More than 3 years)

    Pros

    due to the high turnover, you gain seniority fast bought time off is great involved with the local community through service and philanthropy

    Cons

    LTD claim managers DO NOT get flexible schedule or work from home option work/life balance is awful. way too much work and the work is never-ending due to the high turnover management really lacks business ethics, it's all about reporting that looks good employees feel like a number, makes you feel small in a corporate environment

    Advice to Management

    Claim managers do a self-review twice a year and the managers review the claim managers twice a year. however, the claim managers should be able to review their managers, the department, and the company as well


  11. Helpful (3)

    Plan Automation Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    No opinion of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    You will learn to be resilient and know how to cope when under strenuous circumstances

    Cons

    If you are looking for a company that values it's employees, do not make the mistake of applying or accepting an offer unless you are desperate.This company doesn't value their employees. It's evident in their lack of incentives they offer their employees. Most employers offer their employees the best of the best so they can continue to be their advocates but not Cigna. Regardless of your contribution to influencing the company's gross revenue and market share, if you are a band 2 and below, do not expect a bonus. However, do expect for the VPs to remind you of how they do. If you are looking to just simply get you foot in the door and the rise the ranks there after this is also not the best place for you. Regardless of your credentials and prior experience, if you position states band 2 and you are qualified for a band 4 position, you will not be considered as they expect you to go to 3 then 4. Essentially, it's better for you to apply externally than internally. Furthermore, management is inconsistent. The benefits offered in one department are not the same in the next which in turn creates a culture of hostility within the environment. Also, expect to micromanaged and followed around to monitor what you are doing at all times to the point of discomfort.

    Advice to Management

    Advocate for your employees. They are the reason you are where you are. Create a progressive and not regressive environment that promotes autonomy and innovation. Lastly, listen! There are many echoes within the air that show employee dissatisfaction. Be cognizant of these voices.



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