Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews

Updated December 17, 2014
Updated December 17, 2014
596 Reviews
3.2
596 Reviews
Rating Trends

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Cigna President and CEO David Cordani
David Cordani
301 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 60 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 53 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Highlights

110 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Policies, policies, policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (more than an year)

    Pros

    Free gym on site.

    Cons

    if you dont want a social life or be able to respond to family emergency situations, this is the place to work. They make it sound like rainbows and sunshine at first, but dont be fooled. You are given a good amount of vacation time off the bat, but have to buy the rest. if you ever call off, it comes out of your vacation time. 4-5 call offs in a rolling year, SEE ya. They dont care about employees emotional or physical health, the insurance is terrible given that the CEO is on the forbes list year after year. the management are all people who arent going anywhere else with their lives and cigna is the best they can do. stressful, uneventful, and uninteresting. youll also only get anywhere if you kiss butt at this company, its who you know, not what you know

    Advice to ManagementAdvice

    give a crap about your employees. if your children are sick you get to run out the front door, if it happened to us, we had to phone around, find someone else, or be threatened with unemployment if we left. its sickening, and 99.9% of you are all the same. find some compassion.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Cigna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Cigna full-time (more than 3 years)

    Pros

    Good Salary. Enjoyable co-workers. Nice location.

    Cons

    Constantly changing direction with layoffs. Very stressful company to work for. Excessive bureaucracy. Hiring process takes forever.

    Advice to ManagementAdvice

    People are more productive when they are appreciated and not treated like a number.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    unprofressional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    the pay was decent and it is surrounded by great places to eat

    Cons

    the managers were rude and time off is scarce

    Advice to ManagementAdvice

    be pleasant to employees and provide better training

    Doesn't Recommend
    No opinion of CEO
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  5. 3 people found this helpful  

    Senior Appeals Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Appeals Specialist in Glendale, CA
    Former Employee - Business Appeals Specialist in Glendale, CA

    I worked at Cigna

    Pros

    Good/decent benefits. Good PTO accrual, very laid back place to work with regards to dress code and hours.

    Cons

    Everything else. Management has changed style from hands off approach to micromanagaing down to the very minute what you do with your day. While hours are still very flexible, when logged in must account for, as stated previously, every minute of your day. Take too long to close a case? Why? Take too short to close a case? Why? Need more work?

    Advice to ManagementAdvice

    Be PROACTIVE and not REACTIVE. Trust that your employees are doing their jobs without managing every minute of every day.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Getting some experience and then getting out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time

    Pros

    It was easy to get in the door. It is a large company with many areas of opportunity.

    Cons

    This company has antiquated procesess and systems, uneducated and inexperienced employees, and little to no quality control.

    Advice to ManagementAdvice

    Choose managers more wisely. The people in charge should know about the business they are managing. Better focus on quality of work and less favoritism would be better.

    Doesn't Recommend
    Positive Outlook
  7.  

    Cigna Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (more than 5 years)

    Pros

    They have an on site workout facility.

    Cons

    Very low pay for the industry.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Not customer centric!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Horsham, PA
    Current Employee - Customer Service Representative in Horsham, PA

    I have been working at Cigna

    Pros

    I had a great trainer, he made you very excited to work there.. he taught you everything you needed to know so once you were on your own you felt comfortable. Work from home opportunity.

    Cons

    Benefits were terrible! It wasn't even worth having health insurance. Your supervisors are gate keepers.. there to make sure you come to work and you're on the phone 95%+ of your shift. My TC was always saying how great I was doing.. my supervisor just pointed out any negatives.
    They treat the customers terribly. We FAX your doctor for renewal/new rx requests.. if the doctor doesn't respond in a timely manner, it denies the rx, we send you a letter... in the mail. Customers would be going back and forth with us and their doctor for over a month sometimes.
    I was told my sup would work on getting my schedule changed so I could get my son by the time daycare closed.. never heard anything again about it. The one supervisor that was nice and talked to everyone and helped out the best he could, left 2 weeks after our class started. When I first started I worked a lot of OT, I referred friends, etc.. a month in, half of my training class I started with were looking for new jobs.

    Advice to ManagementAdvice

    Be more hands on and personable to staff. Treat them like humans. Say Hi and smile when they walk by you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Very Fast Paced Environment i.e. Perfect Machine Type Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Bloomfield, CT
    Current Employee - Systems Analyst in Bloomfield, CT

    I have been working at Cigna as a contractor (less than an year)

    Pros

    Cigna is a large organization and has lot of money to spend.
    Cigna has the best methodology in implementing the software development life cycle(i.e. Proper Planning).
    Learned new things by working in this company.

    Cons

    Perfect Machine Type Work Culture. For example, sharp 8:00 am in the office. High Security for simple access.
    No one knows what is going on. You'll see a bunch of people working on the "same exact thing" without knowing to each other.My Colleagues were scattered out in different locations. Also you will see people using vulgar language in the meetings. (**************.........). I was shocked at first.

    Politics among the implementation vendors is killing the quality of the software.
    Every vendor wants to bring all of his employees into the team so that he/she can control the project.
    So They are very rude to other vendor teams. In order to accomplish their dictatorship, they Intentionally stress employees from other teams until the employees leave.
    No Appreciation for your work accomplished. So it doesn't matter how hard you work in this organization. You're very safe only if you're from the same vendor as your boss. Otherwise your boss will stress you to max until you leave.

    Advice to ManagementAdvice

    Please don't hire resources unnecessarily. For example, a resource who doesn't know the difference between dev and test driving the IT projects.
    I know its hard to stop the office politics, but please try to reduce at-least up-to some extent. This will help reduce the stress levels in the employees. Also help you in retaining the hard-working employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Set in their ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Cigna full-time

    Pros

    Beautiful offices. Free parking. Nice kitchen area and cafeteria. Some really nice people. Great flex time offered to "some" .

    Cons

    Questioning policy is frowned upon. "That's the way it has always been done here."
    Traffic to and from ranges from bad to unbearable.
    Treatment of people is unequal and unfair.

    Advice to ManagementAdvice

    Treat all your people with respect and listen to them regardless of their job title. Put an end to the constant and loud talk by certain employees. Open office environments can't tolerate loud gossiping. Appreciate hard workers.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Bureaucratic Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Claims Specialist
    Former Employee - Group Claims Specialist

    I worked at Cigna full-time (more than 3 years)

    Pros

    The team members were fantastic to work along side.

    Cons

    The management was horrid on the Group side. If you did not follow the pecking order you were a cast off. Do not speak up, because leadership does not want to hear it. All they want are "yes" people. They work you to death without batting an eye because bottom line is "do more with less" in an extreme fashion.

    Advice to ManagementAdvice

    People who have come to work with the organization really want to see the company succeed. It's not a popularity contest, it's people trying to give feedback-whether it's good or bad. Seek to understand why people in the organization are frustrated. When you go out to RFP with potential clients don't promise something you can't deliver, because the people on the operations side have to clean it all up and pretend it's not broken.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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