Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews

Updated October 22, 2014
Updated October 22, 2014
558 Reviews
3.3
558 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
283 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 59 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 49 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 20 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 16 reviews)

More Highlights

97 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Upper management from HealthSpring transitioned to Cigna was not a good move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL

    I have been working at Cigna full-time (more than 3 years)

    Pros

    The benefits for Cigna are great, They are a global company and have lots of perks. the old way of management style with Health Springs was carried over was a not a good move. Management needs to take several classes on leadership to make sure the employees under them are treated fairly.

    Cons

    The old way of management style with Health Springs that were carried over was a not a good move. Management needs to take several classes on leadership to make sure the employees under them are treated fairly. NO room for advancement.

    Advice to ManagementAdvice

    Office culture and the style of management needs to be improved, such as leadership not dictatorship.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    TECDP not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TECDP Associate
    Current Employee - TECDP Associate

    I have been working at Cigna full-time

    Pros

    Work from home, flexible hours, good work life balance (except when required to go to TECDP training), good 401k match and generous vesting rules, access to upper management for TECDP. TECDP gives you room to make errors.

    Cons

    For Cigna in general, the healthcare plans are way too expensive, no real company subsidized perks (free food, employee events, etc).

    The TECDP program not really technical but more business frat like. Associates are required to run and plan administrative functions like networking events and recruiting which distracts from actual technical part of the job. There's too much politics and your performance is partially determined by feedback from fellow associates who worked with you once or twice on projects within the development program but not actually with you on a technical project. People can be really critical and leave you really bad feedback without a second thought because they don't have to deal with you or see you everyday.

    Your performance seems to be based on how well known your name is within the program for taking on mostly non-technical project managing tasks such as planning a training event. Leadership in the program is filled with ambitious/power hungry associates who like to boss people around and make as much drama as possible. There are good people in the program but they don't make themselves known and stay out of the politics.

    Your salary is managed by the program but most of your time is suppose to be spent supporting Cigna in an IT function. This creates a great conflict of interest on whether you actually want to focus your time on playing along with TECDP politics or on actually developing your IT skills. On top of that even though you are an adult now, the program managers expect you to drop your daily work and go to mandatory training sessions. These training sessions are not technical in nature but rather include all day long presentations on general company propaganda or vague IT buzzwords like DevOps or big data. I find these training sessions a waste of my time.

    I think working for Cigna without all the TECDP drama would be a better experience.

    Advice to ManagementAdvice

    Provide more actual technical training and guidance. Be aware of poisonous ambitions of some people in your Lead Team.

    Recommends
    Approves of CEO
  3.  

    Technologist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Opportunity to work from home occasionally.

    Cons

    No Work life Balance
    Benefits Package could be better.
    Good Ole boy system
    Lack of Diversity in key positions

    Advice to ManagementAdvice

    Hire more staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Senior Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Associate in Pitts, PA
    Former Employee - Senior Customer Service Associate in Pitts, PA

    I worked at Cigna full-time (more than 10 years)

    Pros

    Great co workers, not bad pay

    Cons

    high case loads, poor benefits for employees, not much room for advancement.

    Advice to ManagementAdvice

    do not micro manage employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cigna full-time (more than 5 years)

    Pros

    They have incentives to be healthy. The salary is decent. Work from hm

    Cons

    Depends on management how things are going. Can micromanage. Not great benefits.

    Advice to ManagementAdvice

    Really listen to the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    IT in a post modern world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT

    I have been working at Cigna full-time (more than 3 years)

    Pros

    The paycheck arrives on time. Its easy to stay in the middle of the pack, and coast.Working here doesn't require keeping up to date with technology or software industry practices.

    Cons

    Cigna is risk adverse. There is a strong emphasis on manual processes rather than moving towards modern software development practices. Lastly there is a strong emphasis on "Not in the business of IT." This leads to lots of out of the box purchases, and what development work is done in house is actually off shored to the cheapest bidder. Very few vendor coding resource are actually technically screened with predicable results. "Coding" in this context means a cheap application developer that is not a craftsman and will only code exactly what he is told to code, in the worst possible way. All of this leads to a lack of quality in software applications. This culminates in a lack of a competent IT department which encourages "the business" to rely on manual processes, and the viscous cycle starts over.

    Lack of accountability in all levels and all roles.

    Advice to ManagementAdvice

    - Strategic vendors are pulling the wool over your head.
    - "Not in the business of IT", requires significant changes, not the least of which is significant architectural and infrastructural rationalization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great in the beginning, terrible in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Minneapolis, MN
    Former Employee - Business Analyst in Minneapolis, MN

    I worked at Cigna full-time (more than 10 years)

    Pros

    Great Dental plan.
    Local, divisional, Middle Management was very flexible about work schedules.

    Cons

    Senior management claimed that employees were an important asset but failed to demonstrate that. Instead it was made abundantly clear that large Shareholders were the audience we were catering to.
    Internal customers were often ignored or put off until their problem went away, or they adjusted to it.
    Processes ended up being more important that the actual work.
    Quality was not important, speed was.

    Advice to ManagementAdvice

    Recognize that your employees are what make you successful. When a division has a proven track record of profitability and quality, perhaps you could find a way to adapt some of their work solutions instead of forcing them to use the same processes that provide poor quality products.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Good but Unsettling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bourbonnais, IL
    Former Employee - Customer Service Representative in Bourbonnais, IL

    I worked at Cigna full-time (more than 3 years)

    Pros

    Teaching you a lot about the business world
    Teaching you how to communicate
    Teaching negotiation skills

    Cons

    Oppressive atmosphere
    Strict guidelines
    Fear, intimidation, threats
    Harassment

    Advice to ManagementAdvice

    People have different skills & strengths; we do not all conform to your parameters, but we each bring our own unique skills to the table. Work with us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Phoenix, AZ
    Current Employee - Claims Specialist in Phoenix, AZ

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Large Corporation. Diverse. Works hard at work/life balance

    Cons

    Lack of direction. Largely inefficient

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Employees Cigna local Plus health plan is horrible. Its Obama care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical in Plano, TX
    Current Employee - Medical in Plano, TX

    I have been working at Cigna full-time (more than 8 years)

    Pros

    Convenient location. Nice new building. Good co workers at the Plano location. I enjoy the field that I
    specialize in at Cigna.

    Cons

    It appears that the company cares little about their employees. The only health plan offered is a Obama care
    plan that they call Cigna local Plus. Doctors and treatments are extremely hard to find. When you
    call they say Oh you have Obama Care we don't take it or you can see us as a self pay but we will
    not bill Cigna. My wife has worked there for years and this year Cigna changed to this pitiful plan.
    Shame on you Cigna.

    Advice to ManagementAdvice

    Treat your employees decent. At least offer a alternate plan that may cost more but at least your
    employees and their family can get care.

    Doesn't Recommend
    Positive Outlook

Work at Cigna? Share Your Experiences

Cigna

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.