Cigna

  www.cigna.com
  www.cigna.com

Cigna Reviews

Updated November 15, 2014
Updated November 15, 2014
575 Reviews
3.3
575 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
295 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 59 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 49 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 20 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 16 reviews)

More Highlights

102 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Sweat Shop for the shareholders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Installation Specialist in Greenwood Village, CO
    Former Employee - Account Installation Specialist in Greenwood Village, CO

    I worked at Cigna full-time (more than 3 years)

    Pros

    Employees are given the ability to make their own decisions. Was never micro managed. Ability to work from home occasionally was very nice.

    Cons

    Large amounts of work was given, and the more you did the more they would dump on you. NO work life balance for most employees in my department. A very matrixed company, to get anything done you need to rely on many other departments and employees. Hard to move around within the company, many hired based upon who they know not what they know. Employees at the Greenwood Village location get ignored a lot by upper management. Management constantly throws temporary band aids at things then trying to fix the real issues. Horrible benefits, especially considering that this is a health insurance company.

    Advice to ManagementAdvice

    Listen to employees. Provide more work-life balance to employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Set in their ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Cigna full-time

    Pros

    Beautiful offices. Free parking. Nice kitchen area and cafeteria. Some really nice people. Great flex time offered to "some" .

    Cons

    Questioning policy is frowned upon. "That's the way it has always been done here."
    Traffic to and from ranges from bad to unbearable.
    Treatment of people is unequal and unfair.

    Advice to ManagementAdvice

    Treat all your people with respect and listen to them regardless of their job title. Put an end to the constant and loud talk by certain employees. Open office environments can't tolerate loud gossiping. Appreciate hard workers.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Terrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician
    Former Employee - Pharmacy Technician

    I worked at Cigna full-time (more than 3 years)

    Pros

    Decent money, benefits and vacation time

    Cons

    No work-life balance. Expect to work long days with little to zero appreciation. Overtime is offered all the time and they expect you to work it. Supervisors are terrible and have no respect for the employees. No matter how hard you try and how much you do, it is never good enough. They are loose with their "policies" and only enforce them when it's convenient for them. Otherwise they just look the other way and ignore the bad behavior.

    Advice to ManagementAdvice

    Most of the management needs to be fired. They have no compassion. All they care about is the money in their pocket.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Bureaucratic Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Claims Specialist
    Former Employee - Group Claims Specialist

    I worked at Cigna full-time (more than 3 years)

    Pros

    The team members were fantastic to work along side.

    Cons

    The management was horrid on the Group side. If you did not follow the pecking order you were a cast off. Do not speak up, because leadership does not want to hear it. All they want are "yes" people. They work you to death without batting an eye because bottom line is "do more with less" in an extreme fashion.

    Advice to ManagementAdvice

    People who have come to work with the organization really want to see the company succeed. It's not a popularity contest, it's people trying to give feedback-whether it's good or bad. Seek to understand why people in the organization are frustrated. When you go out to RFP with potential clients don't promise something you can't deliver, because the people on the operations side have to clean it all up and pretend it's not broken.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Gained knowledge and experience, however look forward to stressful days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Reo in Bourbonnais, IL
    Current Employee - Call Reo in Bourbonnais, IL

    I have been working at Cigna full-time (more than an year)

    Pros

    You receive more education and experience on how to survive in a office atmosphere. Especially being in a call center.

    Cons

    Not very flexible, shift changes all the time. You may work weekends, and hoildays. if askes to leave early on a , dont do it! You wont receive your double time pay. If your under poor management it becomes a nightmare going into work. Stressful atmosphere. Your always being judge by coworkers and upper management based on your call times not on how well you take care of the customer.

    Advice to ManagementAdvice

    Work on your skill set first before critiquing your employees. Less drama and gossiping and more praising and acknowledging your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Upper management from HealthSpring transitioned to Cigna was not a good move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL

    I have been working at Cigna full-time (more than 3 years)

    Pros

    The benefits for Cigna are great, They are a global company and have lots of perks. the old way of management style with Health Springs was carried over was a not a good move. Management needs to take several classes on leadership to make sure the employees under them are treated fairly.

    Cons

    The old way of management style with Health Springs that were carried over was a not a good move. Management needs to take several classes on leadership to make sure the employees under them are treated fairly. NO room for advancement.

    Advice to ManagementAdvice

    Office culture and the style of management needs to be improved, such as leadership not dictatorship.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    TECDP not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TECDP Associate
    Current Employee - TECDP Associate

    I have been working at Cigna full-time

    Pros

    Work from home, flexible hours, good work life balance (except when required to go to TECDP training), good 401k match and generous vesting rules, access to upper management for TECDP. TECDP gives you room to make errors.

    Cons

    For Cigna in general, the healthcare plans are way too expensive, no real company subsidized perks (free food, employee events, etc).

    The TECDP program not really technical but more business frat like. Associates are required to run and plan administrative functions like networking events and recruiting which distracts from actual technical part of the job. There's too much politics and your performance is partially determined by feedback from fellow associates who worked with you once or twice on projects within the development program but not actually with you on a technical project. People can be really critical and leave you really bad feedback without a second thought because they don't have to deal with you or see you everyday.

    Your performance seems to be based on how well known your name is within the program for taking on mostly non-technical project managing tasks such as planning a training event. Leadership in the program is filled with ambitious/power hungry associates who like to boss people around and make as much drama as possible. There are good people in the program but they don't make themselves known and stay out of the politics.

    Your salary is managed by the program but most of your time is suppose to be spent supporting Cigna in an IT function. This creates a great conflict of interest on whether you actually want to focus your time on playing along with TECDP politics or on actually developing your IT skills. On top of that even though you are an adult now, the program managers expect you to drop your daily work and go to mandatory training sessions. These training sessions are not technical in nature but rather include all day long presentations on general company propaganda or vague IT buzzwords like DevOps or big data. I find these training sessions a waste of my time.

    I think working for Cigna without all the TECDP drama would be a better experience.

    Advice to ManagementAdvice

    Provide more actual technical training and guidance. Be aware of poisonous ambitions of some people in your Lead Team.

    Recommends
    Approves of CEO
  9.  

    Technologist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than 3 years)

    Pros

    Opportunity to work from home occasionally.

    Cons

    No Work life Balance
    Benefits Package could be better.
    Good Ole boy system
    Lack of Diversity in key positions

    Advice to ManagementAdvice

    Hire more staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Senior Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Associate in Pitts, PA
    Former Employee - Senior Customer Service Associate in Pitts, PA

    I worked at Cigna full-time (more than 10 years)

    Pros

    Great co workers, not bad pay

    Cons

    high case loads, poor benefits for employees, not much room for advancement.

    Advice to ManagementAdvice

    do not micro manage employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cigna full-time (more than 5 years)

    Pros

    They have incentives to be healthy. The salary is decent. Work from hm

    Cons

    Depends on management how things are going. Can micromanage. Not great benefits.

    Advice to ManagementAdvice

    Really listen to the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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