Cigna Reviews

Updated April 27, 2015
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2.0
127 Reviews
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Cigna President and CEO David Cordani
David Cordani
50 Ratings

127 Employee Reviews

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  1. Helpful (1)

    HR Manager

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Cigna full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Compensation, work from home opportunities

    Cons

    people like to withhold information to better themselves, managers will stab you in the back

  2. Helpful (1)

    The work was interesting, but the work experience, itself, was very unpleasant.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Billing & Account Services Associate in Greenwood Village, CO
    Current Employee - Billing & Account Services Associate in Greenwood Village, CO

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The work was pretty interesting, if you don't mind doing the same type of work each day. It doesn't really vary to a great degree. It's very detail-oriented work. I liked that.
    One thing that really stood out there was the degree of communication that the CEO and executive management had with the entire company. The company had regular webinars, at which the CEO would speak about a topic- often Obamacare. Then, he would take questions from employees for about 30-minutes. And he's the CEO of the entire company. It was very cool. I was always really impressed with that. More companies should have that level and depth of communication with their employees.

    Cons

    Very surprisingly, the health insurance that we were given was HORRIBLE!!!
    Also, CIGNA uses a "forced ranking" system to rate their employees' performance. I think it's VERY unfair and never want to work at a company with "forced ranking" again.

    Advice to Management

    Get rid of "forced ranking". Provide good medical insurance options- not crappy "managed care" options.

  3. Helpful (2)

    it's a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTD Claim Manager in Glendale, CA
    Current Employee - LTD Claim Manager in Glendale, CA

    I have been working at Cigna

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    flexible hours and work from home options, which saves you a lot of time in commute and traffic as well as gas

    Cons

    everything else. the work load is out of this world, and no clear plan in the future to improve the situation

    Advice to Management

    the work load is out of this world, and no clear plan in the future to improve the situation, more sense of urgency is needed to improve the qualify of the work life balance

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  5. Poor Management. Benefits are a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great life balance. You can work from home.

    Cons

    Management. Benefits. Shift in mgrs every year. HRA or HSA. Both are just plain bad for a Healthcare carrier. Will never be a top 2 carrier. Lucky there are only 5 otherwise they would be below that.

    Advice to Management

    Promote from within.

  6. I started out feeling hopeful. When I left, I vowed never to work for a large company again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal
    Former Employee - Legal

    I worked at Cigna

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -- Rock start CEO with a clear vision for the company.
    -- Fairly flexible work schedule.

    Cons

    -- There is no 360 degree review for managers. Managers are allowed to bully, intimidate and sanction at will with no checks and balances.
    -- You either fit into the culture or you don't. There's no bringing your A game to the table in hopes that you'll be a part of the culture. You're in or out. Period.
    -- Way below market pay.
    -- It's very, very difficult to move about the company or to establish the types of relationships that would help facilitate such a move.
    -- Nepotism, favoritism.
    -- If you are not located in the Connecticut office, all your access to HR is via phone.
    -- The diversity mantra is heard clearly but not operated on. There are people of color in some key positions but the rest of the company is not as diverse. There is a diversity director. Not quite sure what the job requirements are. The LGBTQ community is the same. "We celebrate you. Yadda Yadda." Not sure how much further that goes.

    Advice to Management

    The company must institute a process that allows employees to review their managers. It's completely unfair that managers get to make decisions about pay increases, hiring and firing with no review from a higher up. The company also needs to hire regional HR managers for each business unit. When you have a critical issue to discuss, no one wants to do this by phone.

    By the time I left the company, I was thoroughly discouraged. I ended up in a great place but I will never look at large companies the same way again.

  7. Helpful (1)

    Frustrated by culture, stymied by management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in Bloomfield, CT
    Former Employee - Finance Manager in Bloomfield, CT

    I worked at Cigna full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    David Cordani has a vision, which he can articulate, like no other CEO. He is inspiring to listen to, whether it be in quarterly town hall meetings or regular videos that he distributes to the business. He empowers the employees to be and make change. However…(see cons)...

    Cons

    Below David, for several layers of management, it was not about the overall journey…it is about protecting their own space, their own salary/perks, and their own job. Many of the middle and senior managers in the organization do not have the knowledge or experience to lead the rest of the organization on the journey that has been laid out. That leaves lower management, supervisors, and individual contributors spinning in circles, spending time doing meaningless work, waiting endlessly for resources, manpower, or IT projects that usually don't arrive. However, at the end of the year, mediocre performance against lax objectives gives management an opportunity to tell everyone how great a year it was, while shafting the worker-bes.

    Advice to Management

    Middle management and corporate bureaucracy are huge detractors for this company. Bring in better managers focused on value-based work supporting the overall vision of the company and get rid of the managers who are just passing time or passing the buck. Objective, performance-based annual goals the require action should be entrenched in the culture, rather than brought out only once or twice a year. This would force everyone to do something at work each day that would make a difference and just not suck 8 hours of life out of every employee.

  8. Ineffective and Highly disorganized!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Project Manager in Bloomfield, CT
    Current Employee - Business Project Manager in Bloomfield, CT

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Reasonsble Salar and flexible working arrangements

    Cons

    Leadership does not empower their direct reports to use good judgement, make sensible decisions and use developed skills for the purpose of Achieving Team and company goals.

    Advice to Management

    Take leadership courses and empower your workers to work for you!

  9. Helpful (1)

    Healthspring division very unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Business Analyst in Nashville, TN
    Former Contractor - Business Analyst in Nashville, TN

    I worked at Cigna as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    New office space nice physical environment.

    Cons

    Healthspring management left in place when Cigna took over many of which have no idea how to manage.

    Advice to Management

    Sometimes a change in old management is necessary if you want to move forward unless your just picking their brains for operational knowledge.

  10. Helpful (3)

    Director

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    Compensation is fair, and people are genuine at the beginning

    Cons

    Politically driven. Quality of work is not the key enabler to continued employment or progression within. Integrity, trust and true transparency are questionable

  11. Helpful (1)

    STD CM Job = Worst Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Short Term Disability Claim Manager in Plano, TX
    Former Employee - Short Term Disability Claim Manager in Plano, TX

    I worked at Cigna full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Plano Texas has an amazing facility. Gym, doctors office, catered cafeteria, and other perks on site

    Cons

    I worked on average 10 hours of unpaid overtime a week and was never caught up. My boss was the worst micro manager I've ever encountered. It was culturally like high school. Your work was less important than who you sucked up to for advancement.

    This was the worst job I've ever had!!! At least half the people I started with washed out within a year. There is a reason they are always hiring STD claim managers. Don't take this job unless you have no other options!!!

    Advice to Management

    Stop running a sweat shop! If you put such a rediculous work load on your people, maybe you should pay them when they have to work over time.

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