Cigna Reviews

Current Employee – been working at Cigna full-time

Pros – PTO, flex time, tuition reimbursement

Cons – Health insurance can improve more

Advice to Senior Management – Offer mobility

Yes, I would recommend this company to a friend

Former Employee – worked at Cigna as an intern for less than a year

Pros – Depending on who your specific boss is there is some leeway in hours and such.

Cons – The people are rude and not very friendly in the Bloomfield office.

No, I would not recommend this company to a friend

Former Employee – worked at Cigna full-time for more than 7 years

Pros – Pay, flexible schedule, ability to work from home

Cons – Unqualified management, poor time management skills

Advice to Senior Management – Hire more qualified management, they are running experienced staff away. Hire qualified IT personnel to support your move to a virtual environment.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Cigna full-time for more than a year

Pros – Great flexibility with working from home.

Cons – Poor management and lack of process, training and enterprise collaboration.

Advice to Senior Management – Put more effort into developing solid processes.

No, I would not recommend this company to a friend

Current Employee – been working at Cigna full-time for more than 10 years

Pros – The work is challenging but not hard to learn, the people are great and you get a lot of vacation. Pretty good money for Sioux Falls. We used to have fun working here when the atmosphere was relaxed and not Big Brother as it is now.

Cons – Everything is based on productivity "stats" and only so many people in a dept can be rated Outstanding; if more than that number perform similarly, they must be downgraded. Raises are used to reward or punish politically, not truly performance based. I have had no raises for 3 years. This year I was Outstanding but I didn't meet one metric by 3/1000ths of a point - which means I earned 997/1000ths of that point. It's very difficult to get sick or vacation days when you need them, and our pensions were frozen. The health insurance costs more for less each year and has stopped covering my major medications. People are fired for very little reason sometimes.

Advice to Senior Management – Start listening to the real reasons for such high turnover in Sioux Falls. Employee evaluations never ask the right questions and are so vague you don't get the answers you need.

No, I would not recommend this company to a friend

Former Employee – worked at Cigna

Pros – good benefits and salary. Professional atmosphere. An exceptional number of women in management. No problems noted in race/sex discrimination or harassment.

Cons – very corporate/regimented - a procedure for everything. Lots of weird CIGNAspeak. Often seemed that process and minute documentation of each and every task most important performance criteria in job evaluations.

Advice to Senior Management – Set clear goals and then stick with then. Winds constantly seemed to be shifting; no one's job felt safe. Allow for a little creativity/latitude - end results should be what's important.

No, I would not recommend this company to a friend

Current Employee – been working at Cigna

Pros – Decent Compensation but not at the same level as other managed care companies in area.
Hires people that know what they are doing

Cons – Managment does not listen to employees
Do not utilize the skills, training and licensure that employees bring to the job
No opportunities for advancement, at all.

Advice to Senior Management – Treat your employees better, improve your salary structure to be competitive. Work at Home needs to happen NOW, everyone else already has in in place.

No, I would not recommend this company to a friend

Former Employee – worked at Cigna

Pros – Good Pay, Solid Benefits, Some opportunities for advancement, pockets of very smart/capable people

Cons – Very difficult culture to enter if you didn't "grow up" there. Mgmt. style tends to be aggressive and prone to bullying, shrinking margins in healthcare will continue to drive cuts/layoffs

Advice to Senior Management – Do more to ensure employees are treated with dignity and respect

No, I would not recommend this company to a friend

Former Employee – worked at Cigna

Pros – -The great majority of your co-workers are kind and helpful
-The corporate headquarters has a doctor on-site which is very helpful if you do not want to take time off work for an easy visit
-Opportunities to move around and try different positions within the same department

Cons – -Inefficient (pretty standard in such a large company but seems to be much worse within the insurance companies in CT)
-Horrible health insurance
-Employee reviews are set up in a very destructive way (the company requires management to give a specific grade of A - F and tells them the percent of people who need to be within each of those grades which obviously forces the department to rank people in a way that is not realistic to performance)
-Many people need to be let go and a lot of others need to be promoted - this is what causes a stone age type of environment and a high turn-over rate of the younger crowd

Advice to Senior Management – 1. Get back to basics with your employee reviews - stop trying to make the process so complicated
2. Find a better way to appropriately insure your full time employees (I would NEVER go back to Cigna for this reason - which is crazy because they're an insurance company)
3. Become more efficient! Eliminate the waste and promote the ones who are making a difference.
4. Invest more heavily in your technology groups - I recognize that all insurance companies are "behind the times" with technology but you're never going to be profitable if you continue with your current path. It's just a matter of time before hospitals and companies eliminate the middle man (insurance companies) because they realize it's cheaper.

No, I would not recommend this company to a friend

Former Employee – worked at Cigna

Pros – they will hire people with no insurance experience
benefits start day one of hire
they allow time off when you need or want it
the computers are good, with decent tech support
the training program is lengthy, and good; by the 6 month mark, you have a good knowledge base
coworkers are nice

Cons – high workloads, with pressure to perform, resulting in high turnover, and brain drain
different locations have different work environments
people are promoted based on who they know, not necessarily merit
bad managers are not removed
disruptive behaviors are tolerated
there is no ability to move to a different department without your manager's approval, so the choice is to stay in a bad environment, or leave the company
benefits are mediocre

Advice to Senior Management – implement policies to make work environments the same across the company
reward top performers, remove disruptive employees, demote or remove bad managers
implement an alternative to requiring that the immediate manager authorize a transfer to a different position in the company