Cigna

  www.cigna.com
  www.cigna.com
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Cigna Reviews

Updated September 12, 2014
Updated September 12, 2014
539 Reviews
3.2
539 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
273 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 54 reviews)

  • You can work from home if you choose to and it works to your advantage (in 42 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 17 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 15 reviews)

More Highlights

95 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Technologist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time for more than 3 years

    Pros

    Opportunity to work from home occasionally.

    Cons

    No Work life Balance
    Benefits Package could be better.
    Good Ole boy system
    Lack of Diversity in key positions

    Advice to ManagementAdvice

    Hire more staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Senior Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Associate  in  Pitts, PA
    Former Employee - Senior Customer Service Associate in Pitts, PA

    I worked at Cigna full-time for more than 10 years

    Pros

    Great co workers, not bad pay

    Cons

    high case loads, poor benefits for employees, not much room for advancement.

    Advice to ManagementAdvice

    do not micro manage employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cigna full-time for more than 5 years

    Pros

    They have incentives to be healthy. The salary is decent. Work from hm

    Cons

    Depends on management how things are going. Can micromanage. Not great benefits.

    Advice to ManagementAdvice

    Really listen to the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    IT in a post modern world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Senior Specialist  in  Bloomfield, CT
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT

    I have been working at Cigna full-time for more than 3 years

    Pros

    The paycheck arrives on time. Its easy to stay in the middle of the pack, and coast.Working here doesn't require keeping up to date with technology or software industry practices.

    Cons

    Cigna is risk adverse. There is a strong emphasis on manual processes rather than moving towards modern software development practices. Lastly there is a strong emphasis on "Not in the business of IT." This leads to lots of out of the box purchases, and what development work is done in house is actually off shored to the cheapest bidder. Very few vendor coding resource are actually technically screened with predicable results. "Coding" in this context means a cheap application developer that is not a craftsman and will only code exactly what he is told to code, in the worst possible way. All of this leads to a lack of quality in software applications. This culminates in a lack of a competent IT department which encourages "the business" to rely on manual processes, and the viscous cycle starts over.

    Lack of accountability in all levels and all roles.

    Advice to ManagementAdvice

    - Strategic vendors are pulling the wool over your head.
    - "Not in the business of IT", requires significant changes, not the least of which is significant architectural and infrastructural rationalization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Great in the beginning, terrible in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Minneapolis, MN
    Former Employee - Business Analyst in Minneapolis, MN

    I worked at Cigna full-time for more than 10 years

    Pros

    Great Dental plan.
    Local, divisional, Middle Management was very flexible about work schedules.

    Cons

    Senior management claimed that employees were an important asset but failed to demonstrate that. Instead it was made abundantly clear that large Shareholders were the audience we were catering to.
    Internal customers were often ignored or put off until their problem went away, or they adjusted to it.
    Processes ended up being more important that the actual work.
    Quality was not important, speed was.

    Advice to ManagementAdvice

    Recognize that your employees are what make you successful. When a division has a proven track record of profitability and quality, perhaps you could find a way to adapt some of their work solutions instead of forcing them to use the same processes that provide poor quality products.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Good but Unsettling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bourbonnais, IL
    Former Employee - Customer Service Representative in Bourbonnais, IL

    I worked at Cigna full-time for more than 3 years

    Pros

    Teaching you a lot about the business world
    Teaching you how to communicate
    Teaching negotiation skills

    Cons

    Oppressive atmosphere
    Strict guidelines
    Fear, intimidation, threats
    Harassment

    Advice to ManagementAdvice

    People have different skills & strengths; we do not all conform to your parameters, but we each bring our own unique skills to the table. Work with us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist  in  Phoenix, AZ
    Current Employee - Claims Specialist in Phoenix, AZ

    I have been working at Cigna full-time for more than 3 years

    Pros

    Large Corporation. Diverse. Works hard at work/life balance

    Cons

    Lack of direction. Largely inefficient

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Employees Cigna local Plus health plan is horrible. Its Obama care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical  in  Plano, TX
    Current Employee - Medical in Plano, TX

    I have been working at Cigna full-time for more than 8 years

    Pros

    Convenient location. Nice new building. Good co workers at the Plano location. I enjoy the field that I
    specialize in at Cigna.

    Cons

    It appears that the company cares little about their employees. The only health plan offered is a Obama care
    plan that they call Cigna local Plus. Doctors and treatments are extremely hard to find. When you
    call they say Oh you have Obama Care we don't take it or you can see us as a self pay but we will
    not bill Cigna. My wife has worked there for years and this year Cigna changed to this pitiful plan.
    Shame on you Cigna.

    Advice to ManagementAdvice

    Treat your employees decent. At least offer a alternate plan that may cost more but at least your
    employees and their family can get care.

    Doesn't Recommend
    Positive Outlook
  10.  

    Heads-down, CYA work ethos makes it difficult to improve processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Bloomfield, CT
    Current Employee - Analyst in Bloomfield, CT

    I have been working at Cigna full-time for less than a year

    Pros

    Good people to work with, I haven't encountered any slackers. The average age of my fellow employees is pretty high, indicating that the company is not picking the low-hanging fruit on the pay ladder. Working from home is readily permitted if the position allows it.

    Cons

    Really poor interdepartmental communication and followup. Handing off a task to someone in another department requires repeated follow-ups to insure the task is handled. Improving processes is difficult because every employee is loaded with work, so they (a) don't have time for strategic planning and (b) don't have the time or inclination to learn new ways of doing things. A horrible implementation of Agile Project Management methodology has resulted in everyone feeling under the gun, all the time.

    Advice to ManagementAdvice

    Read Jim Collins' Built to Last. Take care of your employees first, and they'll take care of your customers in the same way. Hire enough people that your employees don't feel like they have to put in 10 hour days to get just the baseline work finished.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Cheap Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor  in  Saint Louis, MO
    Former Employee - Claims Processor in Saint Louis, MO

    I worked at Cigna full-time for more than 10 years

    Pros

    None this company sucked really bad

    Cons

    Everything about this company is bad

    Advice to ManagementAdvice

    STOP sending jobs overseas

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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