Cigna Reviews

Updated April 25, 2015
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3.0
203 Reviews
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Cigna President and CEO David Cordani
David Cordani
89 Ratings

203 Employee Reviews

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  1. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Recommends
    Recommends

    Pros

    Great environment and the building is nice

    Cons

    Short breaks and sometimes calls come back to back

    Advice to Management

    Make breaks longer

  2. Good pay, but it might drive you crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Architect in Bloomfield, CT
    Current Employee - Applications Architect in Bloomfield, CT

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Very good compensation packages. Excellent people.

    Cons

    Overcrowded offices.
    Disorganized project management.

  3. Provider Advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN

    I worked at Cigna full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good salary/benefits for entry-level job.
    Nice co-workers.
    Management seeks worker input.
    Leave the work at work.

    Cons

    Constantly understaffed.
    Evil insurance corporation.

    Most people stay in the position 1-3 years. There are lateral movements available, but opportunities to move "up" are few.

    Advice to Management

    Be more proactive with hiring.
    Compensate workers when they are picking up management's hiring slack.

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  5. Top heavy management, but easy to move around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Bloomfield, CT
    Former Employee - Project Manager in Bloomfield, CT

    I worked at Cigna full-time (More than 8 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Easy to move around since the company is so large
    - Different organizations so you have the opportunity to develop and grow in your career
    - Wellness/health programs for employees

    Cons

    - Leadership is often those that are not experienced enough to affect real change
    - Hard work and great performance is not always recognized
    - It is almost impossible to get a decent pay raise that matches your skill set or experience once you are an employee
    - Performance is not based on quantitative measures, it is often a popularity contest
    - Work life balance is lacking, especially in IT

    Advice to Management

    - Reward hard work and dedicated employees
    - Staff management and leadership positions with resources who are experienced and mature enough to be a leader, not just a manager

  6. Cigna-- Individual and Family Plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Plano, TX
    Former Employee - Senior Business Analyst in Plano, TX

    I worked at Cigna

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quality of people across the organization. Benefits. Internal opportunities.

    Cons

    Lack of vision and continuity of leadership in this segment (Individual and Family Plans)

    Advice to Management

    Listen to your people that are plugged into a situation real-time.

  7. Helpful (3)

    Work/Life Balance is great! Everything else is meh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Depending on your business unit, hours can be modified to accommodate your personal schedule. Telecommuting is an option. Good number of PTO days from date of hire, and the ability to buy up to 5 more at open enrollment. Management is laid back and flexible. There is little micromanaging, but this varies by department.

    Cons

    Salaries and Wages: This company is notorious for its low salaries. Pay scales are classified, top secret information. Raises can vary, but hover around 1% annually, which does not even keep up with cost of living increases. No credible explanation can be given by management why exemplary employees with outstanding reviews deserve such pitiful raises. You are told that there is a limited bucket of money for the whole department. So if your position isn't the department favorite, and you don't rank high up on the totem pole, you will be left with the scraps.

    Bonuses: There is no rhyme or reason to the calculation. No way to quantify it, and half the time, management does not even know if your position is bonus eligible or not. Bonuses are minimal and do not make up for the "decrease" in pay after annual reviews and increases.

    Promotions: Regardless of the market value for the new position, your new salary will be based on your current role. Yes, it is based on what you make before you are promoted, and is capped at a 5-10% increase. The only way to make what the position warrants is to the leave Cigna and come back at a higher salary.

    Benefits: Awful! The company only offers high deductible health plans to employees. These also come at a high cost per paycheck. Dental and vision are ok, but nothing to write home about.

    Culture: Different rules apply to different folks. If you are not one of the favored, you will receive different treatment. Education, regardless of major, is also valued over common sense, hard work and decency.

    Advice to Management

    Employees are tired of hearing about the record making profits the company is earning. We love the fact that the company is thriving and expanding, but we are making it happen. Rewards us accordingly and do not cheat us out of the living wages and increases we deserve.

    Expand our benefit options. It is pitiful that many of us shun routine care because we cannot afford to go to the doctor.

  8. Cigna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Ability to work independently, decent vacation and sick time, friendly coworkers, and nice office location.

    Cons

    Poor salary increases- you have to leave to get a decent bump. Weird work from home policies- they are very manager dependent.

  9. 3 years at cigna

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    lots of internal opportunity, management consistently invests in developing me as an employee.

    Cons

    the pay is not that great

  10. It just depends on your department, culture varies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Plano, TX
    Current Employee - Customer Service Specialist in Plano, TX

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexible work schedule
    Onsite Cafeteria
    Onsite Gym
    Onsite Nurse Practitioner's office

    Cons

    Compensation is below average and the process in which compensation is determined is extremely vague, unclear, and inconsistent from year to year.
    Office is always open during inclement weather, subjecting employees to dangerous road conditions. Some employees have even been penalized for not making it in on bad weather days. It feels that employees are not priority.
    Poor benefits

    Advice to Management

    Revamp the year end review process to include more transparency in compensation and ratings.
    Evenly distribute bonuses
    More streamlined hiring practices, sometime things are by the book and sometimes they aren't.

  11. Office was one group with different plans so I learned a lot. Everyone helped each other with questions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Company intranet was great,user friendly.
    Overtime if you wanted it.Management worked with us to reach goals.

    Cons

    high deductible health plan,but cost was low. No work from home.

    Advice to Management

    Continue to help your staff reach goals, give them tools, remove obstacles, etc and you'll get your numbers.

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