Cigna

www.cigna.com

Cigna Reviews

Updated January 25, 2015
Updated January 25, 2015
631 Reviews
3.2
631 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
318 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 60 reviews)

  • They provide very good training and I was lucky enough after a year to work from home (in 53 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 22 reviews)

  • Terrible Health benefits (Extremely High Deductible health) (in 18 reviews)

More Highlights

186 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Great people, lack cohesive strategy and execution plans, extremely political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Management
    Former Employee - Middle Management

    I worked at Cigna full-time (more than 10 years)

    Pros

    The people are the companies biggest asset. The employees want to do the right thing for the customer, the company and their peers. Generally speaking, folks are compassionate, friendly and supportive. The C-suite/executive team says all the right things, are approachable, personable and seem to genuinely want feedback from the employees. I believe they have a sound vision for how Cigna can continue to compete post-heathcare reform.

    In many parts of the organization, entry-level role support is excellent with strong on-boarding and training programs.

    Benefits and compensation are competitive with others in the industry. Work/Life balance, work-from-home and flexible work schedules aren't just talk in many areas and are a huge benefit if you're in the right division and roles.

    Cons

    Like all major organizations there are parts of the organization where pro's and con's may be different. Here are the major themes I experienced over my tenure:

    Development/Career progression opportunities are mostly lip-service and only discussed during annual reviews. If you're not working at the corporate office in CT there are very few opportunities beyond a manager level.

    Extremely political organization and getting worse. Friendships were more likely to get you promoted vs. execution and results. Weak leaders were moved from one area to another rather than eliminated for poor execution Promotional priority was frequently give to those in one of the development programs (finance, service, tech, etc) vs. those top performers who were better suited for the role.

    Take risks at your own peril. Leaders say they support taking risks, but their actions prove the opposite. Creative ambitious thinking was more likely to get your fired than promoted.

    Divisional leadership lacked a cohesive strategy and execution plan. Politics and personal agenda's drove the organization rather than the goals and strategy of the company. Failing projects were frequently 're-branded' to make them look new to get additional funding.

    Advice to ManagementAdvice

    The vision for the organization is solid, however poor execution and political infighting are the norm and getting worse. The most talented people with a real passion for the vision are being stifled by poor leaders, leaving, or being eliminated for taking risks. Take a critical view of the divisional leadership levels and eliminate those that can't execute or aren't adding value to the vision and strategy. Short-term cost, long-term gain.

    Embrace top leaders regardless of geographic location. i.e. find and promote sr. leadership roles in locations other than corporate.

    Focus on executing the critical work and eliminate the personal agendas. Not everything can be a high priority.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Positive, though flawed, experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at Cigna as a contractor (less than a year)

    Pros

    -People around the office were positive and friendly.
    -The pay was decent.
    -Hours were flexible.

    Cons

    -Little to no performance feedback generated a sense of indifference.
    -While 'customer service' was touted as the cornerstone of the company philosophy, there was a certain tongue-in-cheek sense that it had hardly mattered so much as the bottom line. Nothing wrong with the bottom line really, but why be self-loathingly quiet about it?

    Advice to ManagementAdvice

    -Shoot straight with subordinates. The answer doesn't always have to be 'Yes, you are doing fine.'
    -More coordination/communication among roles may lead to a greater congruity of understanding standards and streamline processes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Pretty Decent Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Bloomfield, CT
    Former Employee - Director in Bloomfield, CT

    I worked at Cigna

    Pros

    - Very smart, dedicated employees
    - Strong financial results / stable employer
    - Committed to improving Healthcare information and accessibility. Strong commitment to customers.
    - Salary and benefits are competitive

    Cons

    - Work / Life balance is challenge for many areas (however, this is pretty typical of every workplace today!)
    - Not enough salary bands/levels to promote within / hard to attract top talent

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Too big for its own good. Good product offering but multiple layers of staff out weighs the good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (more than 10 years)

    Pros

    Global company with many products that can fit many scenario's. Recognized and respected. Tier 1 healthcare company.

    Cons

    So large that you feel this company moves too slow for its own good. Timing on many issues are slowed due to the layers of departments you need to go through or involved. Resources for those that work day-to-day with clients / customers can be improved considering how lacking they are. Limits on email storage, lack of Adobe software, reporting that is an apple to an orange for the clients consideration based on the vertical you are in.

    Advice to ManagementAdvice

    Gauge the field and then deploy change. Often the folks in the field are offered surveys but little to no reaction to those surveys seem to happen. Hold local management more responsible - to be visible and interacting in the role they are assigned. The shop is literally being handled by the staff while the manager level is literally absent and so called in-meetings, yet none of these meetings involve the staff or clients - ever. Better results will come from better people at this level. When will you look at the top down?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Cigna is okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect in Hartford, CT
    Former Employee - Architect in Hartford, CT

    I worked at Cigna

    Pros

    Room for growth, tools to help career.

    Cons

    Home and work balance is very hard to accomplish with Cigna protocol.

    Advice to ManagementAdvice

    Increased pay or a hard line at 40 hours per week, not 50 to 60.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Benefits Analyst in Wilmington, DE
    Current Employee - Senior Benefits Analyst in Wilmington, DE

    I have been working at Cigna full-time (more than 5 years)

    Pros

    able to work at home

    Cons

    hard to get time off, salary is ahhhh at best, sick and vacation time are the same

    Recommends
    Neutral Outlook
  8.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    Great People to work with

    Cons

    Division in transition, losing people

    Recommends
    Positive Outlook
    Approves of CEO
  9. 10 people found this helpful  

    Could be much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time (more than 10 years)

    Pros

    The folks I worked with were terrific - a lot of talented people trying to do very good work

    Cons

    Management is terrible! In my 10-year tenure, I saw all the best employees either quit or get laid off so that their tasks could be outsourced to India. The folks that remain that are in management positions are grossly unqualified for the positions.

    Advice to ManagementAdvice

    Ensure that those put into supervisory positions not only adhere to fair standards, but recognize and work to retain the best people. Due to poor management, a large number of talented individuals left and continue to leave - often without having another job. Absolutely terrible work environment that needs drastic improvement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Not a good organization for lower-level employees in the long term (Cigna-HealthSpring)

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Good amount of vacation
    Flexible schedule- can often work from home
    Good exposure to upper management
    Opportunity to learn many skills

    Cons

    Employees are not valued by the organization, rather they are seen as interchangeable pieces
    Very little accountability by department
    I have not seen any promotion from within

    Advice to ManagementAdvice

    Make sure the policies set forth actually reinforce the idea that you value your employees.

  11.  

    Working at a healthcare insurance company in IT.

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    I learned about testing IVR software.

    Cons

    Technology is behind when compared with other insurance companies.

    Advice to ManagementAdvice

    No advice.

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