Cigna

  www.cigna.com
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Cigna Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.2 506 reviews

82% Approve of the CEO

Cigna President and CEO David Cordani

David Cordani

(258 ratings)

58% of employees recommend this company to a friend

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 54 reviews)

  • You can work from home if you choose to and it works to your advantage (in 42 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 17 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 15 reviews)

More Highlights
153 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Frustrated by ongoing patchwork repairs that never fixed underlying root problems.

    Systems Analyst (Former Employee) Philadelphia, PA

    ProsLarge company able to continue operations through business cycles that are typical in the insurance business.

    ConsDivision-level management rotated through leadership positions in areas outside their realm of expertise. Infrastructure layered and difficult to work with and to maintain. Growth opportunities limited by pigeon-holing people in maintenance roles for ancient systems that exist after suspended efforts to replace them.

    Advice to Senior ManagementFix things, stop patching them.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good place to be...for now

    Business Analyst (Current Employee) Horsham, PA

    ProsGood benefits overall, good paid time off and ability to buy vacation days

    ConsLocal site management has limited experience with people issues and fosters it's own culture away from corporate culture. No on-site HR appears to be by design for better people control

    Advice to Senior ManagementTry listening to the talented people in your organization. Don't simulate caring....care!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Rewards For Performance is a Joke

    Senior Analyst (Current Employee)

    Pros- Great Tuition Reimbursement

    - Flexible work from home arrangements

    - Oppotunities to try new roles

    Cons- Pay is low and the "rewards for performance" strategy doesn't actually work. Telling employees that they need to be in their role for 3-5 years before they will be paid 90% of a fair wage is a horrible practice. I have been on my current team for two years and have gotten the highest possible performance rating both years, but I won't reach reach the "Market Value" that Cigna told me I'm worth for another 4 years. Knowing that I am a high performer and could make 15-20k more elsewhere, why should I stay?

    - For non-hourly roles, pay is not differentiated based on location. If you live somewhere with high cost of living, your pay will not be adjusted.

    - If you are brought into Cigna through an acquisition, integration will be slow or non-existent. Don't expect IT or operations support, but be prepared for external partners to hold you to a higher standard.

    Advice to Senior Management- Don't make employees wait 3-5 years to earn what their work is worth. You will continue to lose top talent.

    - Make integration about more than paperwork standardization.

    - Add locality pay to the compensation strategy.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Extremely stressful and management can be clueless

    Applications Developer (Former Employee) Chattanooga, TN

    ProsDecent salary, just beats unemployment

    ConsDealing with last minute meetings, constant change in direction, office politics, clueless domain expertise in management

    Advice to Senior ManagementIf you must micromanage your people, at least choose the important issues to micromanage.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company but not much room for advancement.

    Client Account Support Associate (Current Employee) Austin, TX

    ProsI could always get time off when needed. Great peers.

    ConsPersonal growth was limited and pay seemed minimal when compared to other companies.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Medical Nurse Case Manager

    Anonymous Employee (Current Employee)

    ProsWork environment, work at home option.

    ConsBe prepared to work, expectations are very, very high.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good benefits and long term incentives

    Senior Architect Specialist (Current Employee) Bloomfield, CT

    ProsWork Life balance.
    Work from home option (depends on department).

    ConsIf you do good work, you own a lot.
    Communication gap between higher management and staff.

    Advice to Senior ManagementEach department seems like working and controlled in their own way be respective heads. Absence of enterprise level consistent practices.
    Also there is not enough accountability of budget being allocated to large projects, lots of rework for the same business goals just with new name but same results every time.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Cigna is a good company to work for, however, I do believe the CSA's are underpaid

    Customer Service Associate (Current Employee) Bourbonnais, IL

    ProsThe best reason to work is because of the benefits

    ConsBeing confined to a phone all day. Not enough unplanned PTO

    Advice to Senior ManagementUpper management should consider increasing the salary for their Customer Service Associates

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    bilingual customer service

    Bilingual Customer Service (Current Employee) Nashville, TN

    ProsGood coworkers, good benefits and great environtment

    Consis a great place to work for

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Fairly compensated but underutilized, bored and frequently confounded by internal politics

    Business Analyst (Current Employee)

    ProsBase pay in on the high side of average for most job titles. In good years I've received as much as 8% additional as performance bonus. 23 PTO days plus an additional 8 paid holidays. Very flexible scheduling by which I mean you can take time off for a doctors appointment or something and make it up on your own honor when you can. Very good about time off for family emergencies or death in the family. These latter items vary tremendously based upon your department and manager; I have a good one in this respect.

    ConsHealth plans are all High Deductible and the coverage really is not very good and even as an employee you can expect to get claims denied and have to spend time on the phone fighting to get covered expenses paid for. Many company functions that you would expect to be in-house are either outsourced or off-shored. Try to get a meeting with an actual HR person for example - good luck! Annual performance uses the 'Forced Bell Curve' system so no matter how good your team is, 50% of you are not going to be rewarded and the ranking system, unless you really screw something up, is completely subjective and based heavily upon your manager 'Liking You' rather than you meeting your objectives. Promotional opportunities into the management roles are extremely limited if you are not in one of the "Employee Development Programs" and those are mostly restricted to new college grad hires. Internal politics, both within deparments and across departments is about the worst I have ever experienced in my work career.

    Advice to Senior ManagementNo point - they already know all the answers and as long as stock price stays stable or goes up they aren't listening to anyone except themselves.

    No, I would not recommend this company to a friend

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