Cigna Reviews

Updated August 26, 2015
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247 Employee Reviews

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  1. Customer service representive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very organized , fair pay , good benefits

    Cons

    co- workers not responsible , long hours

    Advice to Management

    higher more mature persons


  2. Cigna

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fort Lauderdale, FL
    Current Employee - Manager in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Great vacation time. Fair pay. Believes in the individual and embraces diversity.

    Cons

    Horrible health insurance. You would think they would provide first rate health insurance but it stinks.


  3. Alex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a good company to be

    Cons

    Strict time off policie and stuff

    Cigna Response

    Aug 7, 2015 – Talent Acquisition Lead

    Thank you for your review!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Nice to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist, Continuous Development & Improvement in Pittsburgh, PA
    Current Employee - Technical Specialist, Continuous Development & Improvement in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at Cigna full-time (More than 5 years)

    Pros

    - Unlimited sick for band 3 employees - Generous PTO with option to buy additional days - Work from home opportunities

    Cons

    - Health Insurance options are limited; employees don't have the option of purchasing Cigna health insurance

    Advice to Management

    Keep employees in the know about issues that involve employees - for example, mergers.


  6. Helpful (1)

    customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company and always an answer for any questions. If you like team environment then this is the company for you.

    Cons

    Health care plans could have more reasonable deductibles for thier employees and thier families.. depending on the department and position in not much else to think negatively.

    Advice to Management

    So far company is great since I've been here over a year. Keep up the great company ethics and ways of handling of business.

    Cigna Response

    Aug 7, 2015 – Talent Acquisition Lead

    Thank you for taking the time to write a review! Our benefits area is constantly working to create the best plans, but we appreciate your feedback.


  7. Helpful (5)

    Enjoy my job, but stressed!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Phoenix, AZ
    Current Employee - Anonymous in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work at home opportunities, career development, tuition reimbursement, 401k contribution match, sufficient PTO (although stressful to catch up when returning from 1 week off). With each opportunity I've taken over the last 10 years, I have enjoyed my teammates and management more and more. If you set clear goals, management will offer stretch assignments and development opportunities to get where you want to be in the company. Easy to impress if you make a little effort to think outside the box or help the team succeed.

    Cons

    Entry level teams tend to have more low performing employees and management, because the company aggressively pushes for promotion from within (even to the point of forced promotion). The intranet HR site claims that salaries are based on market value % and within 3-5 years of high performance you should typically be around 100% market value. I personally have had excellent reviews for years and am still only around 75% of market value, which makes me feel like my extra effort is not appreciated. On a side note, if you are camera shy you're probably not a fan of management's latest development of enforcing use of webcams in meetings. Also, although they have made a push for technology improvements, the claim processing systems are still very glitchy. (On the plus side, at least they'll require claim processors to apply the manual workarounds! If the system worked perfectly, why would they need so many employees?)

    Advice to Management

    Would love to see more incentives and development of "lower level" employees to encourage a good organizational foundation. If all strong claim processors (for example) are all promoted, there are more errors made at first touch by the less developed employees causing more clean up and follow up calls. Also, I would love to see stronger employees given more mentoring roles and less micromanagement. Sometimes it feels like a strong performer who is willing to take on new projects is targeted for all projects and difficult scenarios to avoid confrontation with other employees. Please spread out the work and/or provide extra compensation for those high performers!

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you for your review. It sounds like you are aware of a lot of the plusses of the company, but also see some areas of improvement. We appreciate you bringing up those points and want you to know ... More


  8. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna as a contractor

    Pros

    good place to work with some great benefits. Medical, dental and vision. Great co workers and management Good vacation time and flexible work hours.

    Cons

    Nothing much to say about the Cons. The office is little crowdy and some times management needs to be little flexible on work from home.

    Advice to Management

    I enjoyed working at Cigna. and I recommend the management to keep on being transparent and keep the employees updated on the company. Keep going


  9. Great after customer service calls.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plenty of opportunity to advance to other positions. Pretty good benefits and co-workers.

    Cons

    You may have to spend some time as a customer service reps before getting a chance at other positions. It can get brutal sometimes.

    Cigna Response

    Jul 20, 2015 – Talent Acquisition Lead

    Thank you for your review! Cigna works hard at providing career development resources on the employee intranet which can hopefully allow you to explore your areas of interest and development!


  10. IT Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Hartford, CT
    Current Employee - Anonymous Employee in West Hartford, CT
    Recommends
    Neutral Outlook

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Great place and people to work

    Cons

    No career advancement and not trust worthy No internal promotions

    Advice to Management

    Trust your loyal and young leads and promote them for their career advancement.

    Cigna Response

    Jul 20, 2015 – Talent Acquisition Lead

    We appreciate you taking the time to leave a review. We've recently rolled out updates to our Career Development resources, including a revamped Career Development Workshop, which can hopefully ... More


  11. customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scranton, PA
    Current Employee - Customer Service Representative in Scranton, PA
    Recommends
    Positive Outlook

    I have been working at Cigna full-time (More than a year)

    Pros

    Good pay, lots of pto, and great environment.

    Cons

    Not the best benefits for family coverage. I would rather a copay plan option.

    Cigna Response

    Jul 17, 2015 – Talent Acquisition Lead

    Thank you for your review! Cigna tries to provide its employees and customers with options that you can choose from based on your family and your situation, and by offering many options ot promote ... More



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