Cigna

  www.cigna.com
  www.cigna.com
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Cigna Reviews

Updated September 12, 2014
Updated September 12, 2014
535 Reviews
3.2
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
270 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 54 reviews)

  • You can work from home if you choose to and it works to your advantage (in 42 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 17 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 15 reviews)

More Highlights

95 Employee Reviews Back to all reviews

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  1.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner  in  Chattanooga, TN
    Current Employee - Claims Examiner in Chattanooga, TN

    I have been working at Cigna full-time for more than a year

    Pros

    The pros are you have limited flexibility to telecommute.

    Cons

    It is very hard to move around within the company. Management constantly unload their work onto lower level employees. The pay men more than women at under market value wages. The benefits and insurance premiums are very costly.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Unprofessional hiring practices and work ethics by management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Denison, TX
    Former Employee - Management in Denison, TX

    I worked at Cigna full-time for more than 3 years

    Pros

    Cigna as a company is a great. You just have to get out of Texas to realize it and see how the company is being run.

    Cons

    Specific sites have issues. The Denison location has too many relatives and friends being hired by senior management. People with obviously no background or skills get hired because they are a friend or relative. Workers who do have the skills and great ideas are told to keep quite and learn the Denison culture....which is not Cigna's. Too much hiding the truth from executives outside Texas.

    Advice to ManagementAdvice

    Retire.....let some real professionals come in and carry forward the vision of the CEO. The CEO has great vision he is just completely in the dark about the Denison site and what goes on in that location.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Cigna

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager  in  Nashville, TN
    Current Employee - RN Case Manager in Nashville, TN

    I have been working at Cigna full-time for more than 5 years

    Pros

    Assisting Medicare population. Somewhat flexible schedule. Good coffee.

    Cons

    Lots of change. Click groups and favoritism. Salary not near enough to cover work expectations that spill into most evenings and weekends.

    Advice to ManagementAdvice

    All talk and no action.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Expect the Big Company Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TECDP Intern  in  Bloomfield, CT
    Current Employee - TECDP Intern in Bloomfield, CT

    I have been working at Cigna full-time for less than a year

    Pros

    Work life balance, you are expected to leave at when assigned
    Compensation: Reasonable compensation for a non-finance job

    Cons

    If you have a poor manager or don't enjoy your assignment, you will not enjoy your time here. Additionally, the culture is very old. Most of my peers were at least 30 years older than me. It is possible to do very well in the program, if you network and play the TECDP politics.

    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    If you wish to be treated like a two year old it would be a wonderful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna full-time for more than 3 years

    Pros

    Life/work environment balance is wonderful

    Cons

    VERY unbending with any "rule" unless it is useful for upliner to bend.

    Advice to ManagementAdvice

    let go of all the snooping to see if your employees are working....they are adults!

  7.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cigna

    Pros

    Sometimes they offer overtime if your interested. You can work from home if you choose to and it works to your advantage.

    Cons

    Poor mgt. The managers are not equipped to handle the departments they're assigned to. Little contact and seem to be MIA most of the day. I worked as a supervisor and was hands on, therefore I could sit in the chair of my employee's and perform a the level expected. Cigna mgr's and Supervisors are very LAZY, wonder how they even were hired. Training is not always organized, jumps around too much and not give accurate advise flows to follow. For a huge company, they use too many systems. I've experienced many unhappy customers who don't like Cigna but had no choice since employers only offered that health plan. A lot of young employee's who have no experience buy big expectations.

    Advice to ManagementAdvice

    See above, pretty much says it all..Not impressed by the senior mgt who we met. They sugar coat things, and the younger workers eat it up, "they don't know any better"

    Doesn't Recommend
    No opinion of CEO
  8.  

    The worst job I have ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Short Term Disability Claim Manager  in  Plano, TX
    Current Employee - Short Term Disability Claim Manager in Plano, TX

    I have been working at Cigna for more than a year

    Pros

    Good insurance benefits, alot of training opportunites, pretty nice facilities (massuese on staff, nurse/doctors office onsite for no cost appointments during work hours, gym, hot food available for sale in cafeteria), some really great people do work there and made some good friends.

    Cons

    I can't speak for the company as a whole, but I can certainly speak for the STD department at the Plano office. They had the most unrealistic work load I have ever encountered, very political bordering on high school clicks, very outdated systems and terrible IT support (CSC), managers who have no idea what you actually do and only reward suck ups who constantly brag about what they do, company values that are not put into practice, low pay, way too many unnecessary meetings, lots of childish "fun" activities that interfere with your ridiculous work load, and probably several others that I have tried hard to bury deep into my subconscious since I quit with no job lined up and little savings almost 6 months ago. I worked there two years before I just couldn’t take it anymore. On average I worked 10 to 15 hours a week of unpaid overtime and my boss refused to acknowledge it. I would think most places would at least say thanks to someone who worked that hard. Again, I can’t speak for the company as a whole, but if you are considering a STD claim manager position, TURN AND RUN FOR YOUR LIFE!

    Advice to ManagementAdvice

    Invest some money into your IT systems, pay people a wage that is reflective of the hell you put them through, figure out how to actually measure the work people are doing because your metrics do not create an environment in which the customers are treated how they should be treated they are treated like something flying by on an assembly line, spend more time having upper level managers look into the actual work being done and they may learn something other than what the what the few people that surround them have chosen to tell them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Horrible, poor management, high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Moosic, PA
    Current Employee - Customer Service Representative in Moosic, PA

    I have been working at Cigna full-time for less than a year

    Pros

    Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

    Cons

    Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

    Advice to ManagementAdvice

    Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    An okay place, but not very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN

    I worked at Cigna full-time for more than a year

    Pros

    I worked in customer service on the phone. There were a very positive group of people working there.

    Cons

    The team is micro-managed however, and customers are frequently angry at how they are being treated by this company. This was not a good experience.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Different than places I have worked prior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Cigna full-time for more than 3 years

    Pros

    Flex hours
    Compensation
    Paid time off
    Employees
    Fitness Center

    Cons

    Cubical desks
    Staffing
    Benefits
    Office setup
    Work schedule

    Doesn't Recommend
    Neutral Outlook

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