Cigna

  www.cigna.com
  www.cigna.com
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Cigna Reviews

Updated September 12, 2014
Updated September 12, 2014
535 Reviews
3.2
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
270 Ratings

Review Highlights

Pros
  • Good training for employees work life balance is embraced by management (in 54 reviews)

  • You can work from home if you choose to and it works to your advantage (in 42 reviews)


Cons
  • Work life balance is touted as important but not always a true priority (in 17 reviews)

  • terrible health benefits everything related to metrics plus a lot of cronyism (in 15 reviews)

More Highlights

95 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    overload of case work and absent team lead made for a very stressful experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Manager  in  Plano, TX
    Former Employee - Claims Manager in Plano, TX

    I worked at Cigna full-time for more than a year

    Pros

    they take the time to train all claim managers, benefits are nice, and there is a lot of flexibility in your work schedule

    Cons

    Your experiences will differ depending on what team your placed on. The work culture on the teams is completely different than what they preach during training. You should expect to ignore some of your training depending on how your team leads runs their team.

    Advice to ManagementAdvice

    make sure your training reflects what you actually want people to do once they get upstairs to their teams. It makes for a stressful transition to be told to forget what you learned in training and to do it the way your senior/ team lead wants.

    Doesn't Recommend
  2.  

    Good coworkers, so-so leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TECDP Associate  in  Bloomfield, CT
    Current Employee - TECDP Associate in Bloomfield, CT

    I have been working at Cigna full-time for more than 3 years

    Pros

    Your coworkers are generally pretty easy to get along with. Management is iffy, though, and it totally depends on who you work for (as with any company).

    Cons

    -HR processes are not transparent, especially within the TECDP program.

    -Some managers do not respect work-life balance. Just because I don't have a wife and kids doesn't mean I want/need to work 60+ hours a week.

    Advice to ManagementAdvice

    Treat your employees with respect, and they'll respect you back.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Short term financial state is priority in decisionsmaking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Bloomfield, CT
    Former Employee - Analyst in Bloomfield, CT

    I worked at Cigna full-time for more than a year

    Pros

    Some nice colleagues, nice fitness center

    Cons

    Short-term bottom line focused, insufficient management, fitness center not subsidized

    Advice to ManagementAdvice

    Think more of the long-term. Provide sufficiant supervision, Train supervisors to communicate better.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Could be great but middle management frequently incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time for more than a year

    Pros

    the CEO walks the talk; in the right situation, flex time and WAH are available; lots of great co-workers

    Cons

    too many middle managers promoted without apparent training; those who are insecure and incompetent at leading wind up abusing their staff while HR and next level up turn a blind eye.

    Advice to ManagementAdvice

    implement mandatory first-line manager training; speed up the internal hiring process; align with competition (Aetna, United) re: 401k match (100% of 6%)

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It was okay until they moved the office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Manager  in  Pittsburgh, PA
    Current Employee - Claims Manager in Pittsburgh, PA

    I have been working at Cigna full-time for more than 5 years

    Pros

    Working as a claims manager is actually a very easy job once you complete the training and get comfortable..it's very much a self-paced job, but you need to keep busy in order to be productive.

    Cons

    all was fine until they decided to move the office from the downtown Pittsburgh area to the airport area. Most people have an extra 45 minute commute which is something the company could have cared less about. I imagine attrition will become even higher than it had been. But if you are a seasoned employee you also get a slap in the face when they constantly hire new employees at thousands of dollars more than you make.. it's very discouraging and demotivating.

    Advice to ManagementAdvice

    let more people work from home and pay your veteran employees fairly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Stable but top down decisions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Stability, Good health programs for employees

    Cons

    Need to send Cigna HR around to get a pulse of the various companies/employees acquired..instead of leaving it to local HR

    Advice to ManagementAdvice

    Share future goals with staff...too much ambiguity

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Hard work, little room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Horsham, PA
    Current Employee - Customer Service Representative in Horsham, PA

    I have been working at Cigna full-time for more than a year

    Pros

    Flexible schedule, can work from home, hourly pay so can work overtime

    Cons

    All breaks are scheduled, on the phone 99 percent of the time as a Customer Service Representative, company does not match 401k plan, benefits aren't the greatest for a health insurance company, majority of incoming calls are complaint phone calls.

    Advice to ManagementAdvice

    You should care less about stats and more about your employees and work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Run while you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Manager  in  Pittsburgh, PA
    Current Employee - Claims Manager in Pittsburgh, PA

    I have been working at Cigna full-time

    Pros

    There is a very good work life balance with the ability to select your work schedule. It is a casual environment with relaxed dress code. There is an emphasis on healthy living with monthly newsletters and tips.

    Cons

    Typical insurance company. I thought for my first six months of employment at Cigna that I truly found a career which was focused on helping people in times of need to find out that my ethics, morals, and values are not in align with the company. Even when more strict regulations are put in place, management looks for a way to "get around" the regulations. Focus is on how to close claims and not pay to increase the bottom line.

    Advice to ManagementAdvice

    My advice to management is to stop telling your employees that they have to get use to change, and take a look in the mirror. New regulations are put in place to assist businesses in operating more ethically. Embrace them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time

    Pros

    PTO, flex time, tuition reimbursement

    Cons

    Health insurance can improve more

    Advice to ManagementAdvice

    Offer mobility

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Would never go back to the Bloomfield office, Philadelphia office not as bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TECDP Intern  in  Bloomfield, CT
    Former Employee - TECDP Intern in Bloomfield, CT

    I worked at Cigna as an intern for less than a year

    Pros

    Depending on who your specific boss is there is some leeway in hours and such.

    Cons

    The people are rude and not very friendly in the Bloomfield office.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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